Just had a FANTASTIC experience with Adam Jackson and the team at SMOOTH AUTOMATION. I have an…read moreexisting sophisticated Home Automation system with ALL the possible bells and whistles. I was having problems with several different parts of my system, but the company that originally installed it went out of business. An acquaintance in this industry recommend Adam as the best person to deal with all my issues. Without ever having seen my system before, Adam just intuitively understood everything about my system, and fixed each and every one of my problems. One after another after another after another. Fixed. Fixed. Fixed. Fixed. Adam's professionalism and incredible skill set are the reason he has become my go to Home Automation specialist.

I had a system installed by a local provider many years ago. I liked them because the owner and…read moreinstaller held my hand and let me just purchase the equipment. Most companies as that time wanted me to lease or do some kind of payment plan which I wasn't interested in. Other providers wanted a 3 year contract and original, installing company did not. Eventually, the company that did my instilwas sold to a group out of San Antonio and then that company was bought by Alert 360. They are based out of Tulsa and their service couldn't be worse. It's as if ADT and Comcast got together and had a baby and the baby got only the bad traits. The first thing they did was jack up my rate without offering any additional services and as a special "feature" they tacked on a monthly "insurance" cost to my bill without asking me. I called up to their headquarters and asked the clerk to justify their existence. I asked why I would continue to pay them when now days, systems are automated, cheap and efficient. The woman answered that "they answer the phone faster than any other alarm company." Which just shows she totally missed the point of the question. These people are crooks, and this business model is going the way of the dinosaurs. Update: no see, I'm not trying to get anything from you. Nor am I intent on helping you learn, grow, or be better at business. I've had my experience and now it's out there for people to see. Your chance, you had it, it's over. Good to know that you didn't even try to refute a single comment I made though. Should be evident to anyone that can read what a horrible company you are Update 2: Alert 360 somehow believes I care to have a "resolution" and doesn't understand what the purpose of Yelp is. This is a place for people to offer reviews and share experiences for the general public to see and be informed. It is recommended that Alert 360 get better at social media and business in general. Alert 360 should be advised that people do not succumb to demands for "direct contact" nor are reviews posted to help a company learn Update 3: positive reviews seem to be for "Central Security Group." Karen of Alert 360 appears to be excited to claim ownership of past positive reviews. Maybe Alert 360 bought that company as well. It shouldn't mean that Alert 360 is entitled to past performance.

I had Central Security Group installed cameras. One of the technicians tripped and fell in the…read moreattic. I had water problems in my bedroom and bathroom. The men went to a hardware store to buy stuff to fix the problem. Not a good idea, but they thought they were doing the right thing. Later that evening, it started dripping again in my bedroom. Mr. Adrian Reyes wasted no time in taking care of the problem by staying on top of everything by calling a plumbing company Roto Rooter to fix the problem. Mr. Reyes called and texted periodically to make sure everything was going smoothly, which put me at ease. Through it all, my only problem was having to deal with a customer service agent in Oklahoma (I reside in Texas), who kept talking over me, trying to make me UNDERSTAND that I have a leak in the roof. Poor customer service on her part, but that will not deter me from giving Mr. Reyes 5 stars. I recommended CSG to two of my friends. The one that had the system installed is extremely satisfied. The other will have hers installed in August. I am sure she will be satisfied as well. Now, I have a different perspective on "one bad apple spoil the whole bunch". Not true in this case. Just one person acted inappropriately, but Mr. Reyes was quite professional, and maintained his professionalism through it all. I would definitely recommend this company. Mr. Reyes certainly deserve 5 star rating. It's too bad I can't give him ten stars. Mr. Reyes is a great asset to Central Security Group. Happy the technician is alright. Things could have been so much worse on either side. Kudos to Mr. Reyes. Keep up the good work.

I had a great experience with Jason and I am definitely recommending him to anyone who is looking…read morefor top-notch professional. He came out on a short notice and took his time and giving me recommendations and advice that was very informative. I appreciate the fact that he wasn't just trying to do a job but looking to establish a relationship that will serve the both of us for a very long time. His knowledge is above-average and his skill set is excellent. He installed an alarm panel for me and looks very professional and works great. Needless to say I will be calling Jason back to install a camera system in my house and much more after that. Highly recommended!

Nu-Concept provided the fastest response to my inquiry and Jason came out same day and installed my…read moremount for my 65 inch TV. He was very personable and the service was really fast. I'd recommend this company to anyone who treasures great service!!! !!!!

Like many of us, we discovered during the Covid quarantine that our Wi-Fi was not as good as we…read morewould like. Sean promptly schedule an appointment and came out and fixed us up. He was knowledgeable, personable, and did a fantastic job at a reasonable price. I highly recommend him for all of your personal or business computer needs.

Fantastic service got in home visit Sean super helpful in clearing up software problems with my…read moreprinter connection and Email problems and is repairing my Dell laptop, he was very professional and I will be using his services when ever I need computer help, as well as recommending his service to any and all that ask if I know a great IT person Sean Miller will be my answer.

Highly - Highly - Highly recommend!!! Looked for a quote over a year ago and Michael won me over. I…read moredecided to postpone the previous project a year ago but as I stated, Michael won me over with the communication we had. Fast forward and when I tell you I got exactly what I requested and more! Older home I'm in and the job quickly turned complex however Michael is an experienced guy and this complexity was a piece of cake for Michael and his team. I ended up getting 2 cat 5 runs and a Cat 6 run installed, along with several phone cords re-wired to network ports that saved me money. Michael's pricing is compatible with the market but he'll win you over with service and care. He is has a ton of knowledge and is very comfortable in what he deliveries. I was having a concern with an AP that was added and Michael made sure I was satisfied before we called it quits. He even made a point to follow up week later to be sure everything is of great standing.

I have high ceiling and needed to change 4 ceiling light bulbs. I sent photos as requested, and…read moreexplained that I had tried and one bulb had broken, and would need to be unscrewed. He accepted the challenge, and showed up 2 hrs late. He successfully changed 2 bulbs. He said that he couldn't get the broken bulb out, though prior to him coming he said that he could. He broke the inlet for the final bulb. After completing what he said he could do, I paid hime the full agreed upon amount for the 4 bulbs. He said a scaffold would be required to complete the job, and while he didn't have one, he could give me the name of someone. After not hearing back, I contacted him. week later. He asked for the ceiling height again, and I never heard back. In summary, he was late, he was unable to do the task requested, and even worsened the situation. He then did not follow. When you combine the whole experience, it was mediocre, with bad follow through.

Very good customer service, I had a problem with my Nintendo switch and was asking about pricing to…read moreservice my device. I explained what was going on and helped me make a decision about what I should do next. Great guy honest dude. Well done by him

Fast and reliable service! I was looking for a technician to beautify the front of a property. The…read morewires for cable, phone lines, etc were an eyesore and right between the garage and front door. He worked quickly and efficiently and sent me pictures of the work before, during, and after. When it came to payment, I was sent an electronic invoice via email which allowed Apple Pay, g-pay, and credit care, so payment was a breeze. If we need assistance with projects of this type, we will definitely use them again.

Chris is an expert. Great talent and excellence in professionalism. He hung three TV's, set up…read morelighting and a few other things. Wouldn't go anywhere else, Apex is my go to.

Had Windows replaced with a Sliding Glass Door and needed Alarm Contacts replaced and installed…read more Also need System put back on line. Chris from Allied Security was here to get us back up and running. Chris is professional, courteous and very knowledgeable. He is an asset to Allied Security's Staff.......