Absolutely horrible customer service. Initially called to set up appt for pool equipment leaks, and was told they would be there the next day or after the Labor Day holiday. I had to keep calling to find out why the promised repairs were not completed, not knowing whether or not anybody had actually stopped by our house or not, since they failed to call me despite my specific request each time that they call when they arrived, and since they never left a door tag or any communication whatsoever. At one point, my husband saw them on site and they said they had fixed the leaks, but when I went out to check the following day, it was still leaking. 5 phone calls and many run-arounds later, I have lost all faith in this company and will be taking my business elsewhere. read more

We hired Corby Pools to replace our broken pool cover. At first, the new cover was installed, however it was clearly over sized with large wrinkles. The installers simply stated that it would just take time to shrink to the right size. We contacted Tully, the manager, and he immediately said he would inspect it and make sure it was done right. It took a while, since they uninstalled the over sized cover and cut it down but then it was too small. Unprompted, they then re-ordered another pool cover to make sure we had a good fit. Tully was very quick and professional in his response and gave us all assurances that the final product would be done correctly and ultimately without much effort on our part, we have a beautiful pool cover. read more

How to change pool companies, because of unreliability. I called Corby Pools and they were very supportive and clear about options during Covid. Everyone I spoke with was very friendly and professional. The repair people who came diagnosed issues that we've suspected for years, and gave us great options on how to move forward. We needed emergency repairs done. They were incredibly well done, and the workmen were efficient and left the place looking better than when they came. We were able to start scheduling getting our pool cleaned by their group, and they have been reliable and made sure we understand if there are any issues. They also let us know that our solar panels appeared to be damaged, and had a wonderful recommendation for someone who could do the repair and replacement. I've never had pool service this reliable and well done. I can highly recommend Corby Pools read more

We had Corby inspect a pool at a house that we were evaluating for purchase. His report stated that the pool was in fine condition, and even had a line item that indicated that the "tiles" were in good condition. Within two months of purchase several tiles had fallen out and were on the bottom of the pool. Looking closer it became apparent that there was a whole row of tiles that were starting to pop-up because the nearby ground was settling (many of the tiles in that row were somewhat crooked and loose to the touch. some of them were also showing minor cracks). These tiles were all above the water line and clearly visible to anyone who would look at them closely. Not only did it turn out to be a waste of money paying Corby for the so called inspection, but we now have to pay for the pool repairs ourselves, whereas if we had known about this prior to the purchase, we could have negotiated the repair cost with the sellers. read more

Tully and his father, Corby, spent hours making sure our replacement pool equipment installed was correct. A new "Compool" controller drove Tully nuts but he kept on it until he got it right. They are the best I have ever used. read more

Corby built a new pool for us. They did a terrific job in all aspects. I highly recommend them. First of all, we got 2 bids, and they were a lot less expensive than the other guy. I was afraid that would mean that lots of little things would be extra - but it was exactly the opposite. The price included everything that you would expect, even some high end finishes. They were very flexible, and would do anything I wanted, even at the last minute in the field. Peter (the main point of contact during construction) is great. There were only 2 delays - waiting for the permits from the city, and waiting for the bluestone coping delivery. Other than that, they showed up every day, and the project moved along very quickly. Corby even showed up at my house on a Saturday to do the final turn-on of the pool. The pool turned out beautifully. (Can I attach a picture?) We've been swimming in it for 3 weeks now, and we love it. So in summary: great quality, good value (for the Bay Area anyway ;-) ), and very flexible and responsive. read more

Corby Gould Pools - Completed pool - landscaping still to be done. - General Contractors Near Me - Mountain View, California

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Got Corby for pool inspection as well had his guy - Jeff Groom, for pool fencing. Overall, great service. The pool inspection was a bit conservative, hence 1 star less. But that's just what inspectors as I am finding out - be quite conservative. Anyways, this review is more about the fencing, than the inspection. Jeff did a great job on giving me an estimate and stuck to the same for the most part. I had gotten a fence of Craigslist and had it installed from Jeff. Jeff diligently spent enough time to plan it, talk us through the pros & cons of the gate locations and tried to maximize the use of the fence. The fence looks great and it was a clean job, with no mess left behind. read more

Corby isa good guy who has been in the pool remodeling business forever. He is really honest but will not negotiate on price..period. He says he uses Adams to do his Pebbletec/sheen sub contracting(a plus). I was set to go with him until I found Aqua Gunite, who also sells genuine Pebbletec and does their own work at a lower price. They did a great job. I would still recommend talking with Corby too. read more

Corby Pools Inc did a pool inspection for one of my listings this past month and they did a fantastic job. The report was well written and easy for the seller and buyer to understand. They were professional, prompt, and had the report to me quickly. Additionally, the price was very fair. Thank you for being an excellent vendor! read more

These guys totally ripped us off. We had them come out to replace our heater, pump, and filter a few years ago. I was never happy with the work in the first place as they did a really janky installation of the venting and an ugly hack into our roof. Now the heater has broken and the folks trying to repair it say it was out of manufacture for several years before it was even installed, and there's no parts available. EVEN WORSE, the heater was smaller than you'd use for a spa, and undersized by 3 for our pool. read more

Had them try and repair a pool heater. $700 later the heater worked for awhile and then went out again. For over two months I tried to get Ed back out to see what was going on. I finally gave up, he clearly didn't want to have anything to do it, and I had another pool company out and they found that a heat sensor Corby Gould replaced was for different model heater. Now, another $400 later the heater works fine. Really disappointed in Corby Gould service since I never balked at paying their bill even though Ed replaced a bunch of parts that might not have been needed to be replaced read more

I agree with several of the previous reviewers. They really don't care about their reputation. Corby himself knows pools. I don't doubt that. But they are sloppy and unprofessional. I own several homes in the Bay Area and work with contractors, subcontractors, and service providers all the time. I usually love everyone and am incredibly grateful to people who do things I don't want to do. But the whole attitude of Corby Gould's company is "This isn't worth my time. Why are you bothering me?" The billing department is erratic, but I can roll with that. The service guy actually shows up on time and puts chemicals in the pool. That's good. But honestly? The first time something goes wrong, you'll want to strangle these guys. Save yourself the trouble. Hire someone else. It's sort of amazing to run into a company that doesn't worry about social media. How many times can Corby irritate customers to the point that we actually go write yelp reviews, and still stay in business? read more

I agree with the reviewer who asked 'what kind of company makes you feel like you're an interruption when you call them for service?' This is one of the most disorganized, inefficient and unprofessional companies I've ever had to deal with. Over the course of this summer, our new pool and spa have needed repairs twelve times! It takes days to get them to call you back, then maybe they'll come and maybe not, and then two days later the pool isn't working again. We are done with Corby Pools. Advice: go elsewhere. read more

Corby Pools remodeled our pool, complete with new plumbing, equipment and plaster/tile. Though there were some communication snafus with the backoffice, I found everyone who worked for Corby Pools very capable and competent. Peter C. was our contact for this project, and he was just great to work with. Very attentive and responsive. The quote Corby provided was quite competitive, in line with two others we got. We decided to go with Corby, based on his reputation in the area. Bottom line, we are very happy with the project outcome. Not quite five stars due to the back office issues, more like 4.5, but realistically nobody is perfect (beware of all the enthusiastic five star reviews on Yelp). I recommend Corby Pools (make sure to get Corby's cell # when you meet him). Also, I'd recommend working with Peter C. if you decide to hire them. read more

No question: these guys are the ones to go to for all your resurfacing needs. We just had our old plaster pool resurfaced with a new fiberglass surface- Corby and the team were very professional, timely and neat. Impressive knowledge base and the job was very well done. read more

These guys are beyond awesome. Corby and Tully know there stuff, the bad reviews below sound like individuals who aren't familiar with construction or who haven't worked with a bad contractor yet. Even the best contractors aren't perfect. read more

I have know Crorby for 20 years and he has always gave me great advice about my pool and the service it needed. I recently installed a water softener (a totally new pool system) and they were ontime, value priced and did a great job. Thanks Corby for the personalized service also. I am in my own business and understand about retaining your good customers. Thank you for the great service. Alan Cezar cutomer for life! read more

I cannot speak for Corby's actual work because we never got to that point. I can speak for the home office. I called and sent 2 emails asking for a written quote including the payment schedule. I am certainly not paying for an entire job up front especially given the problems I've had with the responsiveness of the office. Over a month after they came out and 3 weeks since my first request for a written quote, I still don't have that quote. Needless to say I am looking elsewhere but I'm disappointed because I liked Corby when I met him and he had great ratings. read more

Corby Gould built our pool about 10 years ago. We have since moved to Arizona, and rent out this house now, as a corporate rental. We own many properties with pools in AZ, and this is by far the BEST POOL we own. It is low/no maintenance, and looks as good as the day they finished it, with all the tile, steps, coping as good as new. The original pool equipment that Corby installed is working perfectly. Our pool light has just gone out after 10 years, and I just called Corby Gould to see if they can come fix it. While googling for the phone number, I came across 'yelp' and realized this is a long overdue review, but possibly a most meaningful one 10 years later. Anonymous (because I don't want anyone to come steal my pool equipmemt) read more

When the jobs finished, I suppose you will look back and say, 'at least my pool looks good'. However, be ready for one of the most unorganized, slow, semi-professional interactions you can imagine for the amount of cash you'll be spending. Caveat Emptor when dealing with any contractor : Corby Gould pools is no exception. read more

Corby has just changed my pool into a salt water pool. I am a new pool owner, and have been dealing with pool 3 different pool contractors trying to get it up and running (1 for solar, 1 for cover, 1 for general maintenance). These guys were the best of all. They actually knew how to program my SunSolar controller, which scared off everyone else. Job on time, budget, and they showed up when they said they will. It was refreshing for things to just work. read more

We've worked with Corby to fix a leak, retrofit our ancient skimmer and return lines, install a booster and new primary pump and also put in solar heating. He's a great guy, sticks to the facts, won't try to do a hard sell on you, very reliable and his prices are very reasonable. Highly recommend Corby. read more

I've done numerous projects over the years and have worked with a variety of contractors, designers and architects. Working with CG Pools has, without a doubt, been the worst, most difficult business relationship I've ever had. Our 2-3 week pool project took over 2 months due to unbelievably terrible communication and management. They should be embarrassed and ashamed; instead I think they are just clueless. I would discourage any and everyone from working with this company. They don't deserve your time or money. read more

They are too busy for new clients, so it seems their poor rating and reputation don't really matter to them. We tried for four weeks to set up an appointment for over $4K worth of work. They said they were booked but would call me in a week to put something on calendar. Even if booked, why could they not put something on calendar for when the schedule freed up? Why did they have to be unbooked before they could even schedule something? Nonetheless, I continued to reach out for the next few weeks, then gave up and went with another service. read more

I am not so sure there is a "Betty" at Corby Gould pools. Everytime I call I get Corby himself! I think he is terrific! Honest, fair priced, experienced beyond belief! People have thanked me for referring him! read more

Corby Gould is the BEST! We live in Los Altos Hills and a concrete contractor without our knowing it, tied our deck to the pool, causing many cracks and finally splitting the pool. After speaking to many pool companies, we realized Corby knew more about pools and solving problems than any of them! In fact, he came up with solutions that were better and less expensive than any other pool company we contacted which were many! He has just finished the pool in two weeks, corrected all the problems, at a fair price and done a beautiful job. He was always on top of the job from very early in the morning until the evening. He responds immediately to questions. His men are hard working also, considerate and knowledgeable. You are very fortunate if Corby works on your pool. read more

What type of business makes one feel like they are an interruption when calling for an appointment? Then, a day or two later, I only got one attempt at a call back from Corby. I'm sure as heck not calling him again given how I felt with the first call. I guess they have as much work as they want. read more

I had major cracks in my pool. I used a scuba crack filling company and it worked for a little while. I then called to get it fixed again when water levels were getting lower and lower fast but they didn't guarantee their work. I reached out to a friend who recommended Corby Pools. Their quote was lower and guaranteed. I couldn't be happier with their service and would recommend them to anyone who needs pool repair. I love my new finish on the pool and cant wait till Summer. read more

I recently completed a modern house with a 70-foot linear pool with infinity edge and jacuzzi. A photo is attached. This was a 3 year long project and I have to say Corby Pools was THE BEST VENDOR I experienced on this project. From the very beginning, Corby provided us with all of the options, a clear schedule and straightforward pricing which was very competitive. Peter who is the construction manager walked me through the construction process, kept me updated on the progress and completed every phase of the job on time. He also coordinated with the landscaping and other contractors to make sure everyone was working together. Tully provided excellent post-construction installation of the pool equipment, pool cover and service. Corby Pools' construction is top-notch quality, their pricing is very reasonable and the people are extremely professional and easy to work with. I am planning to build more homes after this project and I will definitely go with Corby Pools again without any hesitation. read more

Corby Gould Pools - A spectacular 70 infinity edge pool with jacuzzi in Los Gatos by Corby Pools - General Contractors Near Me - Mountain View, California

I had used Corby Gould Pools a few years ago to re-fiberglass our pool. The work was done above our expectations. Recently there was a seam separation at the tile mark. After a call and inspection, repairs were made at no cost to me, even though the warranty had expired. I appreciate the integrity of Corby and his company. It is rare nowadays to find a business that will stand by their work. read more

I bought a house that had a pool. The pool had been serviced by Corby so I decided to stay with them. Initially they were great. They sent someone over to teach me how to use the Jandy device since I had never owned a pool before, but that is where the helpfulness stopped. My pool and spa lights stopped working as did my spa jets. I asked my weekly pool cleaner to arrange for repair service, nothing happened. Then I called the office asking for repair service. After about 6 weeks they finally sent someone over and I was given a quote that was more than double what I ended up paying using a different pool service. In addition to bad repair service, my weekly pool cleaner didn't seem to know anything about the Jandy system which Corby had originally installed along with the pool itself. He only knew how to test the water and use the net to clean the surface of the pool. When I called to cancel service, the person who answered the phone said they would leave a message. Well guess what the pool cleaner showed up today. When I called for the second time, I told the person on the phone that I had already stopped service two weeks ago by leaving a message with someone. I asked how I would be guaranteed that the pool cleaner wouldn't continue to come. He then told me that he was the owner and that he would take care of it. He never asked why I had decided to quit using their service. As an owner of a company wouldn't you want to know? read more

This place is awful. I called the 1st time to schedule a hot tub cleaning and was told "Juan" would call me back to schedule an appt. After several days without hearing from him, I tried again and was told he would call me. After another few days, I emailed "Betty" at the site asking if they wanted our business or not. Juan then wrote back saying he would be by that week - I asked when and got no reply. Emailed him again a few days later and he said he would be by that day; and never showed up. I emailed "Betty" again asking if they had any other technicians and never heard back. Juan finally wrote to me a few days later providing a quote for a service I did not ask for. This may be the single worst customer service I have ever experienced. A tip to Corby Gould; when providing a commodity offering, ALL you have is your customer service and pricing ... you certainly struck out on that one - avoid this place at all costs. read more