I should have read the reviews for this place before booking... We booked a house in Leavenworth…read morevia Airbnb, and about two days before the trip there were two large wildfires near the town. We were concerned about air quality, and during multiple conversations with the host and company, they were not concerned or helpful at all for the situation. Since we already paid, we decided to at least try to go, and two days into the trip it became so smoky in Leavenworth that it was unhealthy to go outside. We left the house early and will be requesting a full refund. I didn't even mention the house... it was so terribly furnished and had the oldest, most uncomfortable beds possible, not to mention a TV from 2005. I can't believe these people charge so much to stay and yet their houses are so outdated.

Don't book through this company - cancelled our rental 6 days before date of departure with no help…read moreor resolution! This was booked months in advance for a 60th Birthday celebration. No call from company directly after leaving messages - got a call from a corporate office in Seattle who said it was a contract issue with the rental and there was nothing he could do. The only good thing is I got my refund for the booking-thankful for that! Upon the call from Seattle regarding the cancellation I tried to get ahold of Penny who I had been working with regarding the reservation and had a signed contract with. Left a text, voicemail and email, all of which were never responded too. When I finally got ahold of her (now 5 days before our trip) she stated that she only works part time - I said so you don't bother calling me to let me know about the cancellation? She stated she only works there part time....?!? I asked for a resolution such as another rental and she said she had nothing. She did not care one bit, not did she offer any help whatsoever to find another rental, just kept saying "Sorry". I told her we had a signed contract and no one even bothered to contact me. She said there was something wrong with the rental. (funny how I received two different stories!) I told her this company operates in a very unprofessional manner and sorry didn't cut it! They left the 60th Birthday celebration in Leavenworth without any help or resolution. I asked for a written cancellation since we had a contract but that never came either. Horrible service...book directly from an owner and avoid this company at all cost!!!

If I could give it 0 stars I gladly would…read more Our stay Friday 6/3 thru Sunday 6/5 was fabulous, but what happened when we left has been a nightmare to deal with. My family has a small house in Chelan Falls, but a pipe burst so we needed a place to stay for a wedding. I found this place on VRBO which was perfect for my fiancé, sister, brother in law, two nieces under 2 years old, and myself. Come Monday morning I woke up at 6am and checked my personal emails. I was notified that I'd be charged $500 because they found a pet toy and animal hair in our unit which was against their policy. I was in disbelief and thought that they had to have had the wrong room - this was clearly a mistake. Neither my sister or I own a dog. I'm actually allergic. Out of all of the VRBO and Airbnb options why would I, and IF I owned a dog, decide to stay in a place that didn't allow them and risk a $500 fee? There are places to stay cheaper than that. Right away I called the front desk number and was furious asking what happened. They ended up hanging up on me. It took me 3 days to reach a Supervisor, Ellie, and 4 days to reach Jonathan (the Manager). Since I wasn't getting any answers I filed for fraud on my credit card, and let management know that I filed and will not be paying the fee regardless. I requested copies of the photos and finally 8 days later received them. The dog toy was one of my fiancés brand new tennis balls that he brought in for the girls to play with, and the dog hair "everywhere" in the apartment was my fiancés hair located on the pillows and head area of the bed. To top of off management said someone tried to get a hold of me that Monday to inform me, which was total BS because I called the front desk line between 6-7am and by that time the $500 charge was pending. When I get my new CC I will need to still deal with this and update payment on multiple accounts. Oh and to top it off the hide a bed has yellow stains on the white sheets. Unit 626 for those wondering. My sister did not want to complain because overall they seemed clean and it was only a stain. I brought this up to Ellie, the Supervisor, to which I kid you not she replied "Yes, I've heard that before". Then do something about it! I then grew concerned that the stain was from previous people and they had a dog that peed on the sheets. No one has apologized for the assumptions targeted towards me and resulted in 4 days of follow up with ongoing issues to get my new CC setup.. No one has offered to make this right. The fingers get pointed in different directions. There needs to be liability by the owner of the condo for stained sheets and management for wrongful accusations. To make it more complicated they hire a 3rd party company to do inspections. So at this point you have the condo owner, VRBO, management at the Grandview, Windermere, their third party inspection company, and third party customer service line. WTF - no wonder no one is holding any accountability. The scary thing is, is that this can happen to anyone, and it makes me wonder how many times they've gotten away with this behavior? Based on these reviews, ample amount of times. Never staying here again, and I caution you to take images of everything if you do in order to protect yourself.

This was BY FAR the worst lodging experience ever. It was so bad that we paid for another hotel out…read moreof pocket to stay at a different location after having such a poor experience within the first 24 hours of her stay at this facility. Upon arrival, we went up to park, after hours, and were rudely lectured by a staff member that where we were parking we weren't allowed. I am so thankful that my husband was nearby in the truck because had I been approached the way I was by the staff member in the parking lot I would fear for an extreme safety issue. There was ZERO parking, anywhere near the facility, we had to park a mile away and hike in (middle of the night, pouring rain out). We went to find closer parking throughout next day and still there was nothing closer. The staff at the facility was not helpful and extremely rude about the parking, with no empathy that it was completely pouring rain and guests having to walk GREAT lengths just to get to their rooms. It notes that parking is tight and most units allowed 1 car maximum well this wasn't the case, there was 0 parking anywhere even along the street and across the street were completely full! We called the 509-682-2582 provided to speak to someone regarding our concerns and ask about cancelling the rest of the trip we were, again, rudely spoken to about our reservations, this time was about us making the reservations through a third-party (VRBO) and that they couldn't help with our stay. But all the paperwork I have is from Grandviewonthelake (their website) not VRBO - I thought that I made the reservation through their website. At the end of the first day we opted to just get a different hotel that had parking for their guests and staff that were friendly and accommodating. I would not EVER recommend this hotel to anyone nor Windermere Vacation rentals to just add to the terrible guest experience.

509VR has been managing my Vacation Rental for several years now and they are the 3rd VR management…read morecompany we have used and have been the best. Family owned and operated and very flexible and responsive

From the owner: We are Cindy and Joe Mehlhoff, the founders of 509VR. We built 509VR off our love of the Cascade…read moreMountains, as this area holds a very special place in our hearts. We have been bringing our 4 daughters to the areas since they were little, and though they are all grown up now, the love for this community remains. Just a short drive from Seattle, you are instantly transported to a whole different world! Cindy a passion for Real Estate and is a licensed Real Estate Broker, While Joe is a licensed General Contractor who does tons of work in the surrounding areas. Together with our shared hospitality background we make an amazing team to manage your property! We can also provide in house general contracting for any home remedies, enhancements, & maintenance!

Adding to my earlier review as Debbie Smith is a star and has helped me sell three condos over the…read morelast few years (including during a pandemic!) and has always been a wonderful agent. She is quick, courteous and brings an incredible network of contacts from junk haulers, painters, inspectors, contractors, you name it. Thank you Debbie for being such an amazing person and making the impossible - Possible!

I've been a tenant since I moved to Seattle 3 years. I've lived in various states at various…read moreproperties and I can confidently say Debbie Smith is the best property manager I've ever had. She's attentive and genuinely cares about everyone that lives in the building. She's thorough and also transparent about everything. When you constantly hear horror stories about other property management companies and the turn over around the area, it makes me feel lucky to have found this spot. Highly recommend to anyone looking for a new place.

Super comfortable and pet friendly! Felt like home away…read morefrom home. Friendly staff, clean rooms, bring your suit - hot tub is open all year. Would be great in the snow. Front lobby has ice cream, breakfast in am, and assorted little store for things you may have left at home.

Cannot say enough about this lodge. My over flow of family and friends look forward to their stay !…read moreIt's dog friendly and comfortable! . Really pleasant as all needs met. Looking forward to the next family get together and a visit to Mountain View Georgia Nelson, Manson

After catching a severe case of Covid and missing these crooks' cancellation window by a mere 8…read morehours, I am out a decent amount of money. They also collected a pet fee and have not initiated the return of this money, which illustrates how they operate and who you are dealing with when booking a place to stay. Take my advice, there are many options to stay when visiting Rainier and this listing should not fall on your radar, but rather fall off your radar.

We had a terrible time renting a cabin from this business. We rented the "Getaway Chalet and…read moreBunkhouse" for 4 night. The Bunkhouse toiled was overflowing and the septic tank was overflowing onto the front step. Talk about a health hazard! The Wi-Fi did not work at all. We called the office numerous times, the response was "thanks for letting us know, we'll do something about it". They never did. Every time we wanted to use the restroom we had to put our shoes on, walk though the overflowing septic tank water and go to the main house. There was also no sink disposal in the kitchen, all in all a very unpleasant experience.

Working with Maple Leaf has been a pleasure, particularly thanks to our property manager Katie!…read more From the start, Katie's eye for quality and completeness was very helpful in getting the home in great shape. She unfailingly followed up and kept track of every detail and project, coordinating across multiple contractors and the wrap-up and move out we were doing. Her communicativeness and responsiveness has been enormously helpful, including when it came time for leasing and move-in. Katie kept everything on track, and went above and beyond with a day packed with tours. Maple Leaf and Katie's professionalism and care really shine through - would recommend working with them!

We continue to be pleased with Maple Leaf Property Management and our manager Katie Mandell has…read morebeen great! She alerts us when issues rise and was really helpful in our recent water heater replacement project. She is professional, prompt, and so nice to work with. Maple Leaf on a whole has been great in terms of overall management and bookkeeping as well.