I don't know if it's a new management company, but it's no way to get anything fixed in apartment…read moreand they are not responding for calls for weeks, office is closed, don't call back and service is just terrible now. Been waiting for help with clogged sink for 2 weeks already...

I like the apartments a lot. A little smaller than some of the other options I looked at and I'm…read morerelatively new, but I like it a lot so far. Clean, friendly, and very comforting. Morgan is a relatively new hire at Stafford House but you wouldn't be able to tell that by talking to her: all of the documents were ready to go when I arrived to sign my lease, the apartment was clean and she took extra effort to make sure everything was in order, and she has made the process much more simplistic than I was expecting. I like the location a lot, but I am biased by it's proximity to both my work offices and family.

I really appreciate the sugar free syrup they provide for us at the coffee station, that means a…read morelot to me. Also, Bobby and Najah are always very nice and I appreciate everything they do for us here at The Heights.

This is an excellent place to rent an apartment. The amenities are high quality, like the front…read moreloading washer and dryer, a dishwasher that works well, and good plumbing fixtures. The most awesome thing about this place (and I suspect it is true of all the properties that Champion manages) is the maintenance team. If there is a problem that can wait for as much as a day, you just put in a maintenance request on the Champion app, and they fix it. (The same day if you make the request before the office closes.) If there is a maintenance emergency, like the heat going out in the winter, or a major leak, there is an emergency number to call for prompt service at any time. Once, my washer/dryer combo stopped working, and they installed a new, higher quality set the next day! I highly recommend this place to anyone who is looking to rent an apartment.

Everything needs a redone. They need to take out the trash when it is scheduled to be taken out or…read moretake it off of our bill. They also need to make sure they're keeping up with their attendants when they call.

TRAPPED AT GRAFTON PARK, VIDEO shows that no snow removal was even attempted on walk ways to…read morethe parking lot. NOTHING done to parking lot, they let the snow accumulate to above‼ vehicles bumpers. 25+ vehicles cannot get out without RESIDENTS digging/shoveling them out. No one Could go into work today, attend to a Medical/Family emergency etc. Do not know if management will even clear ANY snow by MONDAY MORNING . DO NOT MOVE HERE EVER. Everything breaks down, carpets are Not even Truly cleaned before you move in. Maintenance is very SLOW to get to work requests, IF the office Even acknowledges them or ACTUALLY LIE TO YOU SAYING IT WAA ALREADY FIXED AHHH NO‼ . THIS IS ABSOLUTELY NOT A "RESORT LIKE" EXPERIENCE ‍ , as they describe themselves. Valet trash An Additional PAYMENT for TRASH VALET just "Simply doesn't pick up the trash" at least 5X/Month.You are never given any apology, explanation, notice, OR REFUND/CREDIT for their dropping the ball on this PAID AMENITY. ANY GOOD REVIEWS, NOTICE, THEY ARE "SIX-EIGHT YEARS AGO ‼ Soooo def hmmm before touring this place

During my 6-year stay at Sawmill Commons, I had a wonderful experience that I can't speak highly…read moreenough of. Their prompt and efficient problem-solving abilities along with their professionalism and kindness stood out to me. The maintenance team works swiftly, and the leasing office staff are exceptionally pleasant. My time at Sawmill Commons will always be remembered fondly as it truly was a delightful place to call home.

I just moved in a week ago. I could not be happier. Not only has everyone in the office been…read moreincredibly nice, I felt they tried to get me the apartment I wanted as soon as possible. It took over 2 months but it was worth it. The apartment was completely renovated and even had new carpet. I had one minor issue for the move in checklist and it was remedied by maintenance within 2 days. Possibly more important -- this complex is very, very dog friendly. From the women in the office (Brianne, Amy and Deann) to every neighbor I have met -- they are all so nice to my dog and to me. This is a friendly place. I loved the layout of this apartment and that's why I chose it. I had no idea all of the other things here I would love. I was selling a house and worried about apartment living -- now I wonder what took me so long. I have not rented for many years, and this life is way better than I remember. I have to give Casto credit-- this place is well taken care of, and they have hired an exceptional staff here.

We have moved here about a month back. So far everything has been excellent. We love the townhome…read more The use of space is excellent. Despite not being very big, the storage space is exceptional. The layout is very good. The staff is very friendly and very professional. The maintenance staff is very responsive and prompt. The amenities are great too. We love the complimentary Starbucks coffee and latte available all day. The community is very family-friendly.

When I first moved in, I left a glowing review because of the kindness and professionalism of Max…read moreand Lindsey -- they are truly amazing employees, and I can see they're just doing their jobs. My respect for them remains. However, after living here for just one month, I now realize I may have spoken too soon. I would not recommend this place to anyone who is recovering from cancer, celebrating life, or looking for a supportive community. I am in remission from breast cancer, and I have been doing my best to enjoy this second chance at life with my family and friends. My best friend is a truck driver, and I dog sit for her while she's on the road -- this has been met with complaints. I've been written up multiple times for very minor things, including briefly blocking a neighbor's garage while moving a mattress. Instead of my neighbor knocking on my door, they went straight to the office. I'm now being told that if I get one more complaint, I'll be evicted. I have a solid rental history with no issues at previous properties, so to suddenly be treated like a problem tenant feels unfair and targeted. I'm not allowed more than two guests at the pool, which makes it hard to gather with loved ones. I can't properly celebrate my daughter's graduation, or mourn and remember my other daughter on the anniversary of her passing -- even simple family support is treated like a disruption here. To make matters worse, I subleased my unit and haven't even started the official lease term, yet they are demanding $25,000 to let me out of the lease. I feel trapped in a space that doesn't support healing, joy, or life. This environment may be suitable for someone who prefers total silence and solitude -- maybe even the elderly or those at the end of life -- but it's no place for someone trying to live, heal, and thrive. Moving here was a mistake. I just want to move forward with peace and dignity, but this place has made that nearly impossible.

Actual apartment was nice but not worth the price of utilities. Cons- There is no way we should be…read morepaying $129 for internet. There was NO option to opt out for other internet of refuse. There was no option to opt out of valet trash. Pet deposit was absurd. When leaving we were charged for not shampooing the carpets. Staff were pushy with getting renters to write Google reviews Pro- Walls were thick and we didn't hear neighbors. Pool was nice. Packages were kept safe.

This was an easy review and necessary since many of the positive reviews were blatantly coerced by…read morestaff. Prospective tenants should carefully consider the information below before signing a lease. The apartment required additional cleaning upon moving in. I reported this to management, who acknowledged it but no corrective action was ever taken. Construction quality throughout the units appears to be below expectations for the price point. The area has experienced systemic crime issues that are not communicated to residents. In January 2019, 27-year-old Yong Bin Zhang was fatally shot in a garage at this complex - a case that remains unsolved. More recently, car break-ins and thefts have occurred, yet management does not appear to proactively alert other tenants about criminal activity on the property. I encourage others to do their own due diligence on this. The location presents additional challenges: situated directly by train tracks (frequent train horn noise), on a busy street where exiting during weekday afternoons can be difficult, and at a very high-traffic intersection. The pool was unavailable for most of the summer. The gym cleanliness was inconsistent. With limited dumpster capacity for the number of units, waste management becomes challenging. Management sends passive aggressive notices to residents but enforcement and property upkeep (beyond landscaping) were inconsistent during my residency. Notably, there is an $80 monthly amenity fee - ironic considering the poor state of the amenities. Additionally, residents are locked into a single internet provider at $130/month with no alternative options. The sole maintenance technician was responsive and professional - the only competent aspect of operations. The leasing office had significant difficulty handling standard procedures: My move-out was scheduled when the leasing office was closed, preventing me from handing in keys or conducting a joint walk-through. This resulted in $875 in itemized cleaning charges despite leaving the unit in a better state than I found it in after only living here for 3 months. The initial final statement did not include my security deposit and when I identified this error, they were dismissive and did not believe me. Follow-up calls were required before a corrected statement was issued over a month later and was not acknowledged with an apology. I was aware of some issues from other reviews before moving in and accepted them because I only needed a short-term lease. However, I did not anticipate the problems would be this severe. My experience revealed a pattern of accounting errors, communication challenges, lack of transparency regarding safety incidents, and difficulties during the move-out process. The property management approach did not meet reasonable expectations. The Connor Group (parent company) has tenant discussion groups online where residents from multiple properties share similar experiences with management practices. Looking online, there are multiple claims against this company filed on the Ohio Attorney General's website. Stay away.

Update I got all my deposit back! However, I left it spotless. Started cleaning months before and…read morechanged out the drip pans for new ones. If you leave it spotless, you may also get all your deposit back. It was a nice surprise.

While in town, I came by to check out my sister's apartment before she and her boyfriend move in…read more We only got to see the outside of the apartment and the grounds, but from what I could tell this place is pretty awesome. There's a large pond which all apartments look towards, as well as (what appears to be) ample parking provided. She moves in at the end of this month, so I'll have to provide an update once she's all settled in!

I am going into my second year here and I really enjoy my little 1-bedroom space. I agree with…read moreSimone saying this complex is a hidden gem. It is in a busy area off N High, with lots of shopping and restaurants nearby, but is set off the street a ways with trees and a little creek. I hear traffic, but it's not totally obnoxious. I love being able to walk down the hill to take a walk on High, or walk to Target, Goodwill, or Aldi, etc. Property mgr. Cindy and her staff, including maintenance, have always been very nice, helpful, and quick to respond. It is well-maintained, and very quiet. There have been car break-ins, but Cindy has made sure that Columbus Police are aware and they do security checks in our lots at night. There has been package theft as well, so Cindy had cameras installed in each lobby/mailbox area, and instructed delivery drivers to leave packages there vs. at individual apt. doors. There is a visitor parking area by the rental office. The residential parking areas require a parking tag. This is all fine, but can be a pain if you have a visitor that, unless you pick them up, has to climb the stairs or walk a distance to see you. The pros: the heated pool opens early in the season and closes later in Sept/Oct. The balconies are huge. I actually have 2 sets of outdoor furniture, along with plants in good weather. With 2 sliding glass doors (one in bedroom and one in living room), there is plenty of natural light. I rarely close my blinds during the day. There is a stackable washer/dryer located behind a sliding barn door by in the hallway. The clubhouse is nice and can be rented. There are resident gatherings and events with food and drinks. After Brenz Pizza opened across the street by Target, they have twice now offered residents 50% off days. The pet fees and storage locker fees are very reasonable. Good security: each of the 4 buildings have locked entrances to the lobbies, with residents needing a fob to enter. There are elevators as well as stairs. Location! Besides being in Clintonville, I can quickly get to 71 off Morse, or to 315 from 161. The cons: there is no gym on the premises. There is a LA Fitness in Graceland shopping center, and smaller Pilates studios in walking distance. I wish there was an ice machine in my freezer. There are some rules, such as only 1 pet allowed, no privacy webbing on the balcony, no wreaths/hangings on the apt. door. I recommend this complex.

Simply bc of Cindy the "property manager". This is by far the most unfriendly and stuck up…read more"professional" I've ever dealt with. I should have know when she made the comment, "650 isn't even a high credit score." & yeah it's not, but you have no idea why someone's credit is low. Wouldn't give me straight answers. Lies about what she knows and doesn't know. Wouldn't even give me the option to have a co-signer. Didn't show us around, said there was too many of us (3) so we showed ourselves. What a shame.

My boyfriend and I lived in the largest 2 bedroom layout (Belvedere) on the 2nd floor for 15…read moremonths. We liked the apartment itself. It was large and the selling points were the built-in bookshelves in the dining and living areas. There was also a built-in desk in the dining area. The kitchen island was enormous (10'?). It was lovely. Big bedrooms and big bathrooms. It was walkable to bars & restaurants, and a movie theatre. There are pretty trees on the property and a big grassy area for dogs to run. There is a fenced dog park on property and poop bag dispensers. The pool is nice. I used it a lot. The staff host resident events, which were mostly really nice. Right after we moved in, I went to a Friday brunch that included mimosas and good food items. Nice. Another was for Valentine's Day. They had lots of stuff (candles, candy, chocolate, and beauty products) laid out to choose from to make a basket. So nice. They also had a bookcase with books to borrow. I borrowed some, and added some. The garages are $100 extra, but that is cheaper than other complexes. Good response to maintenance requests. There is no third party electric (a plus!). They rent the party space for $50 (cheap!). The negatives: Train noise with loud whistle blowing ALL the time. Upstairs neighbor stomping & dropping heavy things ALL the time. We complained but it kept happening. Trash builds up by the dumpsters. Residents don't break down boxes for recycling and don't use the compactor enough. Exteriors are not power washed. The property mgr left and there was no communication of this or of her replacement. She was very personable so she was missed. Narrow balcony big enough for plants, not enough room for a table or chairs. The mandatory add-on fees for digital lock & valet trash pick up are ridiculous. They were around $20 each, but the valet wasn't necessary since the trash and recycling bins were right outside our building. There is no walking path or park close. The traffic was noisy, but it is located on Rt 23 so expected. We also heard cars racing multiple times, perhaps away from the main road. We did have an issue with a leaking hot water tank that the maintenance guy attended to. He found mold in the washer/dryer area and sprayed it. He said we needed a new tank but they didn't have one available. We never heard another word about it, even though I followed up. I also believe I left some kitchen items in a lower cabinet but was told it was checked. If I did, it was my fault, but a courtesy call would have been nice. My stuff was probably thrown in the dumpster. I think that is all. I wouldn't live here again.

Most unreliable apartments that have no concern for your safety. Ive had one incident where fire…read morealarm was going off for 6 hours. I called leasing office multiple times, emergency maintenance(which will never answer..ever) and even though they were aware of the situation, no one came. Went into office and leasing people were chatting with maintenance person. Even then, he said "alright, ill be there in 15 minutes". it had already been 6 hours of me trying to do schoolwork outside with my dogs because they were crying at thw fire alarm all day!!! Next, my keypad battery is drained and I cant lock my door. ive called emergency maintenance 15+ times. Made sure the number was right w the leasing office, who also took 45 minutes to get ahold of because they only have 1 person there on the weekend. Our original keys dont work in the door. She gave us a master key- which also doesnt work or turn in the door whatsoever. I had to stay home from work yesterday, was told someone would come out. No one has!! Im about to miss a second day of work, risk being fired because someone isnt doing their job!!! Ive had my garbage disposal left for 2 days broken and sink leaking all over the place bc the maintenance person broke it even worse. Last year, my boyfriend went into anaphylactic shock and almost died due to bee stings from a big nest on a tree near our home and the office person was rude and said they couldn't help since it was an "outside problem". I know this place is cute, but it's not worth the headache. I wish I just went through the trouble of moving out already rather then put up with more incompitence and being treated like my issues here are completely unimportant. please save yourself the trouble and go to any other complex near here, theres tons