I didn't want to review this place because it's a hidden gem and I didn't want others to know about…read moreit, but this is the BEST apartment complex I have ever lived in. The property manager is professional and has a high sense of urgency. My apartment was very clean when I moved in and they fixed work orders within a day. The clubhouse has a pool table, coffee, and a little workout area. The workout area is very small, but the clubhouse is a nice feature. If I ever move back to Columbus, hands down I will move back to The Benchmark Apartments.

Overall the benchmark is the best value apartment of the many different in this area…read more + Security Guard drives parking lot at night, the sense of nature and community, Gym membership, low utilities & great value, flexible lease terms, nice cabinetry and space utilization, high ceilings, pool, Starbucks machine, right by cool bars and shops, Really couldn't hear cars or the nearby train, maintenance guy is so nice! They do fix issues quickly and are helpful at the office too. - Parking is LIMITED, the common walk ways need pressure washed or cleaned better, and thin ceilings caused us to hear upstairs neighbors EVERY night, our side wall we only heard our neighbors dog barking sometimes. THE KITCHEN SINK SUCKS SO BAD (this may just be our sink but maintenance said it was how it's designed the hose just dangles) Absolutely recommend its a great place, only wish they had bigger floor plans so I could stay longer!!

We've lived here for four years (myself, my husband, and our pooch) and have LOVED IT. We even…read moreconvinced friends of ours to move into the complex for two years because we raved about it so much. I have nothing but good things to say, with the caveat that we got really lucky with our unit and have a HUGE patio. We are in a downstairs "flat" (as opposed to the more common townhome style apartments) so the patio is twice as wide as most people's. One of the laundry rooms is just a few steps outside our patio door, so even though we have washer/dryer hookups we never bothered getting them. We have made so many priceless memories with our friends on our beautiful patio and our cozy apartment, and I will be so sad to move out in a month! I hope whoever gets our unit next loves it as much as we have. Maintenance and the grounds crew are always around, they work very hard and are very quick to respond to any needs. The landscaping is beautiful because they are always out there taking such good care of everything. The front office staff is great, and there is a feature where you can have rent auto billed out of your bank account every month which I love, so there is no fear of forgetting to drop off your check. The complex is incredibly pet friendly - I swear nearly every person there has a dog, and there is a little dog park at the back (although the fence posts are too far apart to contain my 8 lb. dog, but it would be great for medium dogs). The location cannot be beat - right off 71 and High Street, but still very quiet because it is tucked back from the busy roads. The only downside to that is the roads going out to Morse never get plowed and are very treacherous in the winter, but that isn't Georgetown's fault. I always go out the front through the strip mall parking lot to avoid that problem. If it isn't clear enough, 10/10 would recommend. I will be sad to say goodbye!

This place was nice when we moved in, crappy after a few months, and horrible as we were trying to…read moremove out. Management has fallen to crap pretty much and honestly don't care about who you are; long term tenant or brand new. They don't care when it's winter and your freezing and they certainty dont care if your a day behind on rent (they will fine you hard). They don't care about things like bugs or dog poop all over the property. They don't care about you. They never will. But it wasn't until we were moving out that we finally saw just how bad this place it. We were standing in our Penske truck loading up all our stuff and a few of our neighbors who we weren't lucky enough to meet until our last night show up to say goodbye. About 10 people passed us that night and all were unhappy with management and how their apartment was 'holding up.' All of these people differed in age and financial situations. Some were saving for a house, some had been there 15+ years. All of them unhappy. People don't like being jipped out of hard earned money, no matter your financial situation, and the horrors I heard from these people were eye opening to say the least. One person thought the higher rent ($850-$1100) was affordable and loved living their but figured they could fine a better place to call home, wishing for a friendlier staff who cared about them as people. Most, on the other hand, were long term (one lady was with them for 15 years...15!) and was horrified with being 'pushed out' of her second home their; she had moved from one of the condos into an apartment after her husband died and now management was forcing her, once again, to find a new home; this time away from her beloved garden apartment. HORRIBLE!! One person I met was disgusted, down right pissed off, with the leasing office saying ''he's never been treated so horribly in his entire life.'' This man has been around all of Columbus trying to find a nice place to live that (all he wants) is safe and affordable. He finally thought he found it here but ''apparently not.'' We asked him for details but it was along the lines of how rude the staff was and that maintenance never cleans up the area and never returns his service requests. He also had an apt in the back and said that cars were always getting broken in to. For higher end rent outside the city, this is a disgrace to call home. The only reason I gave two stars was for the wonderful patio area I was able to have. Tip- if you have a dog, don't bother telling them. You'll not only pay out the nose for damages (that aren't there) when you move out but they base what breed you have by Google pictures. I have a mut so I was kicked out because she looks like a banned breed. My vet papers say mut and I wasn't willing to shell out big money for a dog dna test. Needless to say, they treat you like inmates here while wearing the fakest smiles you can imagine. I had a gap in my gate (to the patio) that small dogs could get through, and stray cats, and raccoons, ...etc. I complained to the office, explaining that small dog (thanks to their owners) were letting their dogs under my gate and my dog was growling at them... I got in trouble, not the other owners. I asked for them to fix my gate and it took MONTHS for them to finally get over and patch a hole. HORRIBLE! At the end, which is worth adding, be prepared for fee's. I left that apt spotless and I got charged for a whole apt worth of carpeting because they dug it all up and happened to find stains. My carpet was spotless and professionally cleaned. The only stains that may have been there are from water since we ate in our kitchen. (like spilled glasses of water or whatnot) The rug guy said it could be blood stains ...wtf... how incriminating to throw that at one of your tenants. It made me feel like such a criminal....blood stains!? Did an ax murderer live there before me!?!? I glad I moved out when I did. Such a horrible a vibe from these people. I love the neighbors but the people here are very private so don't expect a loving neighborly atmosphere. I was making a garden bed at 5pm, since it was raining that morning, and this old guy comes out his window and starts screaming at me that I'm being too loud and need to stop. I apologized and explained what I was doing, that I had to grow my own food to save money and he slammed his window shut at me. Some people here, most, are older and don't like it ''rowdy'' so younger couples beware. I don't think I saw any kids here, apart from maybe one family. Not a very kid friendly place.

!!! DO NOT MOVE HERE !!! This place has multiple issues,…read morefrom ROACHES, to LEAKS, issues with RENT PORTAL, ELEVATOR MALFUNCTIONS, SAFETY ISSUES, and BAD STAFFING. EXTREMELY DIRTY; no one cleans the communal areas. The theater seats are disgustingly stained, as well as all the sofas and pillows. The elevators are never cleaned and all the carpets outside of each elevator are sticky and stained. !! I got a job with Coastal Ridge just to find out what leasing agents can and can not do, because their staffing here at Luxe88 is so stubbornly unhelpful.!! I requested to transfer units due to ongoing issues with mine, and had to go to corporate to get it approved and the fees waived, because Robin refused to do so. Corporate approved it instantly after being given the same information I gave the office Staff. This upset the staff at Luxe88 and they raised the price of the unit I wanted to transfer to, 6 times in one month. I sent friends to spy on the staff, and tour the units just to have the staff inform them that "the price of the unit will not go up this month, you have time to secure it" however for me it was raised, pricing me out. After I informed them I would not be able to transfer to the unit, all the raises in cost dropped and one of their staff members Ashley moved into it. All of which I have documented. MULTIPLE ISSUES WITH THE RENT PORTAL; setting me up for auto payments which I did not approve of, and withdrawing rent on the wrong date. When asking to have my late fees refunded Robin refused, and the resolution was me being taken off the portal making it not possible for me to pay my rent that way, and for 2 months I had to make money orders. After being being allowed on the portal again, I have paid rent manually. However even just this month I was mysteriously re-set up for automatic payments on the 1st. I checked on the 2nd and had a $0 balance due, checked on the 3rd to be sure I still had a $0 balance due. Then on the 6th my balance was all of my rent and a late fee. They refuse to refund any late fees even though rent would've been paid on time on by the 3rd if my balance wasn't $0 on the portal. I had no amount I could've even possibly paid until the 6th when it was too late. The maintenance staff is absolutely lovely and the only positive about Luxe88, however they are dealt a bad hand, due to the terrible state of these apartments, and the office staff. ELEVATOR ISSUES We only have one elevator in building 1020, and it was not functioning for 5 weeks!! Everyone struggled. Handicapped and elderly had to struggle taking the stairs, people moved in all the way to the 4th floor with no elevator. However they refused any sort of financial reimbursement. They stated since it was due to an act of nature, they can not be held accountable. However, regardless of why, If there is not an elevator for a month and a half, we should have a lower rent to reflect a building with no elevator. It also breaks often. The front door breaks more so, and they have to have someone sat in the lobby because the fire prevention system also breaks. When asked about any compensation or lowering of rent due to the building being so comically awful, the staff at the office stated "you should be grateful the building didn't burn down".... Excuse me?! So lower the rent to match the crap level you apparently know this building is at. I have been here for 2 years and will have been here for 3 by the time my lease is up. Most of the tenants here are students who have secretly subleased their apartment from the actual tenants, they are loud, destroy the units, and the staffing does not care to investigate. Do not move here.

The location is very convenient to OSU and Dublin, OH. Upscale apartments with great amenities.read more

Shawn was a super great and helpful landlord. Always very responsive & a great listener. He is a…read morelandlord who cares and goes the extra mile!

I wish I could give this place zero stars. I had an okay experience when I lived here but when I…read moremoved out, the company charged us for bed bug extermination. When I called to inquire (because I have never seen bed bugs in my life), they said "there were thousands" but when I asked for photographic proof I was sent a large number of photos, none of which pictured a bed bug. When I asked for clarification about which picture had the bed bug, I was told "oh wait it was just bed bug poop in the one room" and later on the story changed to "actually it was just one dead bed bug in the one room." I had a bed bug exterminator check out my new apartment (we kept all the same furniture) and he said there was absolutely no trace of bed bugs. Bottom line don't trust Village West. Thanks for coming to my Ted Talk.

Seriously the nicest apartment i've ever lived in. I always get compliments when my friends come…read moreover to visit, and with the Goat nearby and all the various community activities, entertaining is easy! I particularly enjoy taking my morning coffee on the balcony off the kitchen. The birds singing in the woods just outside my building make for an excellent way to start the day. If i had to come up with a criticism it would be that the resort style pool doesnt have a "deep end." Its more for wading around in waist deep water and less for swimming. I feel this drawback is offset by the Goat serving drinks poolside, however. LC Brooklands is where I plan to live until im ready to buy my own place. Moving anywhere else would just feel like a downgrade.

The garbage service is horrible. I got fined for having 1 extra bag outside my door. Don't live…read morehere!!!!

We are 3 months in and absolutely loving it! We moved from another complex only a block away and…read morecan say it is a world of difference. The office staff is amazing. Any small maintenance requests we have had are done within 24 hours. The pool is beautiful. The neighbors we have met all all good people. The walkability to Bridge Park and the walking/bike paths around the area make it a perfect place to live. We would have moved here last year but they didn't have any availability at the time, now I see why. All of the residents I have talked to have had zero negatives to say and their tenants do not turn over like the place we moved from.

This is by far the best apartment complex I've ever lived in. From the actual apartment to the…read moreclubhouse/Pool/green area everything is top notch - Updated, clean, spacious. The people who work here are so amazing and helpful and the whole vibe is just awesome. I can't recommend this place enough. Once you come here you instantly will see what I mean. Just a really really nice place to live.

DO NOT MOVE HERE. If you value peace, rest, or respectful…read moretreatment from management, save yourself the headache -- this place is a disaster. I moved in on May 3rd, 2025. From day one, I've been dealing with non-stop noise from upstairs: banging, yelling, stomping, kids screaming, dogs barking -- it never ends. I made complaint after complaint to management, and for weeks they fed me the same lie: "We're taking care of it." Eventually, those tenants were evicted, but just when I thought I'd finally get relief, it got worse. The new tenants? Two kids, two dogs, two loud adults -- same circus, different clowns. The noise has been unbearable and ongoing, and despite raising the issue multiple times, management once again dropped the ball. Now here's the kicker: after all the inconvenience they caused, I was finally told I could move out of the unit -- but only if I pay another $700. Why? Because they claim they'll need to repaint, clean, shampoo the carpets, and touch up the unit. As if I'm the one who created the chaos. I'm being penalized for trying to escape a situation they created and failed to manage. Make it make sense. This place is a complete joke. Mismanaged, disrespectful, and careless. The only thing consistent is their failure to act -- unless it involves charging you more money. If you enjoy being ignored, stressed out, and financially exploited, this is the place for you. Otherwise, keep looking.

I would be careful with applications to this complex. They make it seem great, easy application no…read moredeposit, free month rent to encourage applications but they denied my application claiming that my credit score was too low. When sent the report I see that there are incorrect items and I stated my concern. They told me to wait a year before re-applying, gave me the credit agency and basically just said contact them, with no concern to the issue whatsoever. I encourage those to check credit as well before applying because combined I applied with my girlfriend and our income together is over 7,000$ which is well over 3x the rent and should be easy approval had they allowed us to re-apply once the credit issue was addressed. Not only does this seem like a shady way to collect application Fees but no one reached out to follow up with me, I had to call a few times a day and send an email just for a result.

I've lived here for a year. It's a great place to live but electricity is out of control…read more The management team takes great care of the building and the tenant's maintenance needs. There are some great employees who work here and the amenities are nice to have. Removed a star because sometimes packages and deliveries can be a hassle if it's not business hours because the drivers will not be able to access the building unless they have your code (they never read the instructions) but that's not the building's fault. Lastly and most importantly, PEM, the power company, overcharges for power. The bill is more ~double what it is for a house 3x the size of your unit. Expect to pay $200+ in the winter and $300+ in the summer.

If you ever need to train someone on customer service and professionalism , I highly recommend you…read morespend 10 minutes at the Berkeley house with Lindsay and the crew I highly recommend stopping here first if you're ever looking for residence, I had an amazing experience and complete satisfaction and I'm so thankful that I was lucky enough to find them on my search for housing in Ohio