The Google reviews are laughably fake. I don't know if the astronomical markup is a joke I'm not in on, but I didn't find it funny. I also didn't find it funny being held hostage over negotiating said price and the attitude and gaslighting that follows. Doesn't matter to me, but I imagine that a lot of wealth has been extracted from the local elderly community by this place based upon how they treat knowledgeable folks with computers. Avoid this place. At the minimum they will have the highest prices in town and you will be saving yourself money by simply not showing up. Seriously. Don't throw money away. Be an adult. read more

Great for Repairs! What I liked: + Small, family business + Super friendly + Great for computer repairs (IT'S FIXED!) + Upfront pricing What wasn't so good: - Transactions seem to take a long time (just please scan my CC already!) - Appointment Only (What? I can't just show up to pick up my computer repair. It's fixed. No. They want to confirm an exact time.) Understandably, it's a very small store in the middle of a Pandemic. - Multiple discussions on purchasing their anti-virus software. No thanks! Really, NO THANK YOU (I told you I have one already.) - Small store. Limited selection. - Website seems outdated (think: 1980's!) - Expect a week for any repair. - The property/business center is in very poor condition (needs some upkeep). The business is easy to miss. - Banker's Hours (Mon - Fri, 10a - 05:30p; Some limited Saturdays) On the fence: - So much idle conversation. Are they really just being friendly? Or are they trying to build rapport for more sales? - Yes -I understand you could also upgrade this & upgrade that & replace this too! I really just came in for you to do this ONE thing, please. On my last visit, I ended up spending over $400 for a laptop repair. They convinced me to also add a complete diagnostic, which led to advising me to upgrade my HD to a SSD. To be completely fair, I agreed to the additional work. -It's like: I can't be mad at the mechanic for advising me about additional work needed to my vehicle. It's my choice to make the recommended repairs or keep driving my car as-is. I've come to Cooper Systems before when looking for a deal on a new laptop. In the end, I always end up going to a big-box store for new purchases (shame on me!) I consider myself a tech guy. I've even replaced some minor items in laptops (e.g. upgrading RAM.) But Cooper Systems is truly GREAT at computer repairs and building a system for your needs. The issues I listed are minor and I'm sure I will visit Laura again. I recommend that you visit them, too! (Just call ahead! LOL!) Update: Don't forget to check-in on Yelp. I did when I was leaving & found I missed a coupon! (Sad Face Emoji!) read more

Cooper Systems - IT Services & Computer Repair Near Me - Memphis, Tennessee

If I could give zero stars, I would. My boyfriend took his PC to Cooper Systems last week to get diagnostics and to get it working again. He is a highly qualified project manager for a security, data and technologies company who works with cameras, wiring, and other equipment daily. He sought out a company with experience in PC repairs and wanted to support a small local business. He was treated with disrespect and discrimination the second he stepped into the place. When he asked questions about pricing, they assumed he could not afford things, after he had already spend near $700. In addition to everything else, the case was returned to him with a damaged screw. This company overpriced the "work" that they did on the PC and REFUSED to provide an itemized receipt when asked for a pricing breakdown on what was actually wrong with the PC. They only have an accountant present one day a week and have promised the receipt this upcoming week...we will see. My boyfriend asked for what they worked on and fixed and Larry responded with vague answers. Initially he was charged $294 for diagnostics and to get the PC running again. Then later on they charged him an additional $392 for an update on one thing that they were shaky on describing to him. They also wanted to charge him an additional $100 to flip the power supply upside down (remove 4 screws and put them back in). He refused this service as he has taken apart the PC before and has prior knowledge. It is unclear without the itemized receipt if this charge was added or not. It truly saddens me that a business be run so poorly and with so much racial bias. If you are in need of a computer service stay as far away from Cooper Systems as possible. They enjoy taking money from hard working people. I have a book recommendation for Larry, the employee that treated my boyfriend with such disrespect: "White Fragility: Why it is so hard for white people to talk about racism." It is only 192 pages so I am hoping he will be able to handle it and explore the biases he is holding onto. When speaking to Mike about the racial bias that was exhibited he claims they will do better, and I surely hope they do. Greg Macintyre did a great job with his work and apologizing for the poor customer service exhibited by his coworkers. Still not sure what Greg did, without the itemized receipt, but when getting the PC running again he made sure my boyfriend had another cord to ensure working. read more

REALLY wish I had taken more time to read reviews before entrusting my laptop to them for a clicking noise. Very sketchy on pricing - it was stressed how critical it was for my laptop to be taken apart, carefully cleaned and reassembled, to the cost of $180. I reluctantly agreed, and then found out that it only took about 30-45". Really? $180 for that? Then they insisted that my fan was "going out" - part was $80, when the most expensive laptop fan I can find for my device is about $20. They insist it's because they use only the best products, even though the warranty is only for 20 days?? Total cost is almost $500 - a nice down payment for a new laptop. It quickly becomes a hostage situation when you are under the gun to get back to work. Walk away, and you've already lost $100 just for them to "diagnose" the problem and you still have a broken laptop. At pickup, they wanted me to sit and visit while they cruised around on my laptop?? No thanks, just give it to me and let's end this painful experience. Needless to say, I won't go back again. read more

They place is horrible they over changed and get over on older people Microsoft Home and Buisness -399 on Microsoft 249 and then they charge 89 to install it $358 for Win11 remember you can upgrade for free or buy from Microsoft 139 oh yeah another 89 to install Eset Anti-virus them 199 on ESet 59 then 44 to install all done to 1 elderly person over 1700 he could have bought 3 new computers for that price Please know what you are paying for because these guys are a rip off read more

Website says same day service. Google reviews say "fast service" and" "reliable". Employees take your $240 for a "3 hour diagnosis". Fast forward one week later. Haven't touched the damned thing. Took it home, fixed it in 2 hours. Fresh install, new SSD, everything transfered nothing lost s cost me $200 for Windows 10 and SSD. Read online that they are frauds with fake Google reviews. Decided to give them benefit of the doubt. Turned out, they are full of sh**. STAY AWAY FROM THIS PLACE! read more

Its a creepy place. Since most people dont understand computer lingo, they push you hard to spend more money than in necessary. They have made me feel very uncomfortable the two times I been there. read more

This company is overpriced and haggle with you when you state you could purchase a new computer for what they are charging. Their quotes ranged from $581.75 to $638.47. They also DO NOT mention that their price DOES NOT include restoring the programs that were previously on your computer. When you complain, they say they need a username and password from when you first purchased the systems despite never mentioning this previously or asking for the needed information. They offered to install Libre on my computer. I sincerely wish I had not used this company. I suggest saving valuable time and going elsewhere unless you don't need the previously existing programs reinstalled on your computer. read more

You have had my son's computer for 3 weeks and you don't even return his calls. He's an engineer and only needed your diagnostics. At this point, we just want the computer back. read more

After dealing with the rude staff for a month and a half with over a thousand dollar bill and two still completely broken desktops. They performed none of the work they were paid for and simply gave me back the machines in the same state they received them. read more

Took my computer in to be cleaned up and optimized. Left with over a $1000+ bill, a cheap and inadequate new hard drive they said I needed, 10 years of dust still in the computer after specifically requesting that they clean it out, and instead of cloning everything, I had to reinstall all my programs, browser bookmarks, etc. Worst customer service too-they we're rude, never returned my calls, and it was obvious they weren't looking out for my best interest. read more

The staff are very friendly, knowledgeable, and professional. We came here to get a computer for my son, they educated us the types of computers and the functions of each system. They also thought us on what he needed and not required. They also made sure that we were comfortable with our purchase and if we have any problem that we call them for support and fixing the problem. This place has an outstanding customer service and gives me the "warm fuzzy". I highly recommend this place and go and see Lauren. She is very charming and insightful. read more

Took them almost 3 weeks to fix my computer's problems, and I could've bought a new one with how much it cost. Nice people. Took too long

Be wary! Had an IMac that wouldn't boot. Took it to Cooper and after reviewing it they said it was the hard disk failing. Said two choices (1) cost $700-$900 and it would take a while, or (2) buy a refurbished one from them (slightly newer than mine) for $850 - $950 (depending on who you talked to). Declined both and took it to the Genius Bar. They evaluated it right there and said it was indeed the hard drive failing. They said they couldn't fix old machines (mine missed by a year), but a place in town was an authorized Apple repair place and suggested I call them. I went to the repair place they suggested and left my machine. Two days later I had it back with a new Solid State drive for $307.30 total. read more

This place is off the beaten path, if my husband's coworker hadn't recommended it then we wouldn't have known where it was. I'm glad we found them because a place with great service is hard to find. They not only fix computers but refurbish and sell used computers (my husband was lusting after a gaming set up at an amazing price). It's a small place, but when you walk in you are greeted and helped out by people who know what they are doing. It isn't just like talking to someone who is working from a set of instructions. These people know what they are doing. Not once did I feel talked down to because I was a woman. Nor did I at any point feel like they couldn't have fixed the issue. Where as Patton's doesn't even stock computer parts for repair (no wonder they are more expensive) Coopers had my part in stock and did the service in less time for less money with much more knowledgeable and friendly people. Skip the big box stores. If you need a computer repair go here. They won't try and get you to buy things you don't need and will make sure you understand everything. While I hope my toddler doesn't break my computer again I feel better knowing I have a great place I can get it repaired. read more

VERY SHADY PLACE!! Dropped off my computer for repair after it had water exposure. Told them this. They took my $70, cash was their preference. I was told that it may take some time for it to be complete. When I asked if I should call back in a week, I was told that it would likely take longer. I received a call the next day to let me know that my computer did have water damage (duh!) and that I could spend another $75 to send it for assessment and then they would let me know the actual cost for repair. Wow!!! I picked up my computer and took it elsewhere for repair. read more

i have had the absolute WORST experience with cooper systems. i regret ever going there. $1007 and over 8 weeks later, i finally have my laptop back...DO NOT TRUST THESE PEOPLE. if i had to do it over again i would have been much better off buying a new mac. once they had my computer, it was like i fell down a rabbit hole...$75 to evaluate, $150 to send it to the 'depot', then $800 for the repair. no straight answers when i called and emailed for status. '7-10 days' turned into EIGHT WEEKS. i wish i had listened to my gut and just left. i feel like i have been fleeced. STRONGLY STRONGLY ADVISE GOING ANYWHERE ELSE. read more

I purchased a Phoenix computer from them in 2014 and it is a very good machine. I had to replace the power supply after 7 years of constant use however which they did for me within a 6 business day turn around. I dealt with Greg whom I believe to be quite competent. I found no draw backs with this company and will consider them when ready to upgrade. read more

I can only go by what I experienced, and it was terrible service. The moment I brought a computer into the door a representative was rude to me and other customers.Rudely told one person to stay outside before he entered the building.I was very nice but never knew what to do to check in.The representative was rude while I was explaining the problems with the system.When I asked to let him discuss it with my supervisor. with a phone call he did not want to discuss it with him and was rude to him over the phone too.I never knew what to do to check the computer in and when I followed him he rudely told me and others about Covid 19 limits even though I was wearing a mask and was compliant.To get clarification I asked if there was a check in process he said hell yes and you will be paying some money up front too! He was so rude to my supervisor that my boss told me he did not like the salesman's attitude and just forget it.I don't know how I could have made this encounter any better on my end.He was just very rude and this is a totally inexcusable, un called for way of dealing with prospective customers and treating people! Sid email gaosid@aol.com. read more

Wished I had gone to this web site first and read the reviews. My experience was similar to many who have replied below. My wife's cell phone was accidently drowned in the washing machine. Our laptop was hit with a power serge, we brought them both to C.S. They lady on the phone was optimistic that they could help with the phone. When we got there, the young man who spoke very loud and very fast, indicated that he did not think they could help on the phone. But he would be willing to take the $150 fee and try. O.k. we chose not to. My computer, hoping I can retrieve a few word, excel files and maybe some pictures. I paid the $150 initial fee to diagnosis the problem. Checked back with them a couple of days later, they were not able to download any files, but they have a "proprietary software that they think will work for $99.00 more. I declined. Miracle of miracles, they call me back and they can waive this fee. They estimate the time it will take and we agree on a price. And in all fairness, what they quoted me is what they charged. I did fill out a survey in the office before I left and they set me up with an app that will get me a reduced fee the next time i go there. But I think I am going to check a few places first before and if I ever return to Cooper Systems. read more

This was a complete waste of money! Paid over $350.00 for them to "diagnose" and "fix" my slow running computer. Apparently there were viruses on my computer. My computer runs slower and makes a weird noise now-if it comes on at all. And then they offer a deal if you post a good review on BBB. Seriously? I could've put the 350.00 on a brand new computer! read more

BUYER BEWARE! They will sell you an older model computer with the promise to "repair" if any problems. I had the desktop less than 24 hours and it just runs loud and will not come on also It was dusty!!They refuse refunds no matter the circumstances! Another angry customer waiting while I was returning the old inoperable computer they sold me. read more

Over priced, takes too long, won't fix the problem. Had a laptop that wouldn't start up. Heard their add on local sports talk saying one day service or less. Over 24 hours later they called back saying after market battery overheated the mother board and they had to ship to Dallas. Got it back over a week later. Worked for a day or two before same problem. I use the laptop at home so I never used a battery after the first trip. They tried to blame the battery again, then said I used it too often and left it on, anything to blame me and make me pay more than the over $400 I already paid. They also tried to claim there was a recall for this problem. If that was true (which it was not) they should have said that day 1. Took it back at least three times and it still won't work. After talking with others I found out this should have been a simple fix if in fact that was really the problem. On top of that they also claimed my Enter key and Space Bar stopped working. I told them it worked when they got it so it better work when I got it back. SURPRISE they worked when I got it back after I refused to pay over $100 to install a new one. Rude employees, don't deliver as advertised, and then try to blame the customer. Now I change the radio every time I hear their lies oh, I mean commercials. Run, don't walk, away from Cooper Systems! read more

Very friendly, and very good prices on some refurbished/liquidated laptops and pc's.. Not sure how reliable those are though--the salesman said they have great tech support but he says a lot of people call in needing repairs/support/warranty, so that could mean they aren't functioning for long but I don't know. What I do know is I was in a bind and had to buy some oldschool (PS2) computer mouses and keyboards and a few ethernet network supplies... They MAJORLY ripped me off--I paid about 3x's as much as I'd expected... basically they charge top dollar for old used equipment--even prices much higher than I'd have paid 10 years ago when these apparatuses were manufactured... They even charge top dollar for old ethernet cables! On there walls I saw a bookshelf full of software I recognized from when I was in elementary school and advertisements for "gaming PC's" they sell that are more expensive and slower than a computer I built myself 4 years ago! I think worst of all though was that I waited over 30 minutes for them to get me the mouses and keyboards I needed! And they had as many employees as customers--they kept saying "sorry we're working on it--just one more minute!!" Moral of the story: it's a great place if you don't know anything about computers and like someone to walk you through the process ((very slowly)) and you're willing to pay the price for this customer service experience.... For everyone else--go anywhere else. read more

I would not recommend this company to anyone. They did work for us and in one case actually double charged us for their work. When we called to get an explanation, we were met with cursing and very unprofessional attitudes. I have never in my 30+ years of experience in this business dealt with a business that handles their customers like this. If you want to be cursed at and treated unprofessionally, then this is the place for you. If not you need to stay away. read more

Awful company. Had our computer for eight weeks and still nothing. Keeps blaming the company they sub work out to in Atlanta. The only time they have called us was to collect payment. Always us calling to enquire even after they tell us each time we speak that they will make sure to call and update you on progress. Owner finally called today to make more excuses and then proceed to dog cuss me about the reviews we posted yesterday about his company. Said he wouldn't refund my money or give broken computer back until I take down reviews. I'm not taking them down. Even if it cost me the over $500 we paid them and my computer. Hopefully it keeps other people from using them and experiencing what we have. We heard about them on local sports talk and thought they would be legit and honest. We were wrong. read more

I took my computer to Cooper Systems when I suspected that it had a virus. Turns out it had several. Cooper systems was able to repair the computer, and so far it is working well...so why only one star??? During the 5 days that Cooper Systems had my computer, I think I had 5 conversations with someone at the office. Guess how many times they called me with an update or question? ZERO. Every time I received information about the status of my repair, I was the one that made the call. I was even told on two occasions that I would be called back about a particular matter, but I never was. So I kept calling, and kept calling. Once when I called I discovered that they could not unlock the windows welcome screen with the password I provided. How was anything getting accomplished at this point?? After I confirmed multiple times that the password I supplied was correct, they discovered that one of the keys on the keyboard was sticking. I called about 30 minutes before closing time on a Friday. I was told they were almost finished with the computer, but that they would probably have to finish it up on Saturday. I expected a call mid morning Saturday, but never received it. I called at 2:10 pm on Saturday. I spoke with Larry the store manager (different guy from Larry the service manager, really). I asked if my computer was finished. He told me it was finished just before closing time (2pm). I don't live far from the shop, so I asked if I could come pick it up. This is when Larry started being very rude. He said that would not be possible because they were closed. I asked why I wasn't informed that the computer would be finished by end of business on Saturday. I explained to Larry that I have a full time job in addition to attending U of M and being a husband and father, and that week days are extremely difficult for me to fit extra errands into (I have to lose hours at work, study time, or time with my wife and son to do anything extra). Larry told me that they didn't know it would be finished by the time they closed, even though the technician told me on Friday that they had a couple of quick scans to run and it would be finished (I wasn't informed of any unexpected problems encountered on Saturday). I asked Larry what the normal procedure is for letting customers know that their computers are ready for pickup. He told me that "customer service" would call when it was ready. I informed Larry that EVERY conversation I had had with their office was a result of ME calling THEM. Larry's response was, "Well the phone works both ways. You got your information, didn't you." Let me remind you that Larry is the store manager. Store managers are tasked, among other things, with being excellent customer service representatives. At this point in our exchange, I decided I should try to speak with someone beyond Larry's authority/ability to carry on a civil conversation. I asked Larry what his last name was. He refused to tell me. I asked Larry who his supervisor was, he also refused this request. I asked Larry if I could get in touch with Mr. Cooper. He informed me that the company is now owned by a corporation, and that Mr. Cooper was living in Florida. So, Larry is the ultimate authority at Cooper Systems, Inc!!! Don't bother trying to go beyond Larry with any problems or concerns. I told Larry I would get those questions answered when I came to pick up my computer on Monday morning. At this point in our conversation, Larry told me he was "on his own time now" and could not talk to me any more. That didn't really disappoint me, but it certainly added to the list of ridiculous Larry quotes in the conversation. I was waiting to pick my computer up when the store opened on Monday morning. Larry the store manager wasn't there! I asked an employee if I could speak with a manager. He told me the manager wasn't there, that he had meetings on Monday morning. I asked, "When will he be in today?" The reply, "Who?" My answer, "THE MANAGER!" Next reply, "I don't know I don't make his schedule." My interactions with Cooper systems were now bordering on "candid camera" level. Surely there are not be this many rude and incompetent people working in one tiny office! Unfortunately, there are. The bright spot in my experience with Cooper Systems, Inc was Larry the service manager. He was very polite, he explained clearly what was done to my computer, and answered all of my questions. When I relayed some of my experience with Store Manager Larry he was very apologetic and told me that I could actually get in touch with Mr. Cooper via a contact link on the Cooper Systems website! Mr. Cooper will be receiving a copy of this review, as will the BBB, Gary Parish, and any other Cooper Systems advertiser. I don't think I've ever had a more negative customer experience than I did at Cooper Systems. It was a thoroughly negative experience. BTW, Larry yelled almost the entire conversation!! read more