This review is different because I didn't purchase anything but I got valuable assistance and…read moreservice that deserves a review. My phone was going down fast and would not hold a charge and would get extremely hot and shut off. In an age where everything is app driven it made it very diffucult for me, a technically challenged person. I stopped by my service provider for a new phone and they use app to purchase, update, etc which again is difficult because my phone was not cooperating at all. The real issue became the transferring of data from old phone to new. They were not able to get the job done. I stopped in Batteries Plus and was greeted by all the guys. They immediately started looking at the phone discussing back and forth while I sat overwhelmed. Everything I need is on that old phone. Kendrick McVay said let me see that phone and went to work. He worked on that phone while being polite and comical but I could tell he knew what he was doing. He worked around passwords and phone constantly going down and FINALLY my data started to transfer! I cried in the car because they, he just took charge and did the job~ no charge! I thanked them profusely and offered to buy lunch or something, nope he took nothing. Simply kidded with me for not coming there first. Kendrick McVay, thank you again Sir.

What a terrible experience. I made an appointment to replace the battery on my iPhone. When I got…read moreto the store, they could not find my appointment. After they finally located it, they then told me that they had no battery for me. I asked what the point of the appointment was if it didn't mean they had the battery and they said, "well we had it yesterday but somebody 'transferred' it". What does that even mean? When I said they should have held the battery, the techs answer was, "Well, you never gave us any money for it.". Geez. So super frustrated, I logged onto Apple, made a same day apointment at the apple store and got my battery replaced by lunchtime. Cost me $20 more but worth it not to waste a trip and my time with these clowns. I will never use Batteries Plus again