Lupe was very friendly, knowledgeable and efficient. Changing from Verizon was easy. I'm glad I've…read moremade the change.

My sister, who's on my phone plan, decided she finally wanted to upgrade her outdated Samsung Note…read more9. We made plans to meet at this location, as this is the same place we used to initially add her on. There was a little wait delay as it seemed many of the employees weren't present despite it being after 3 pm. We were told to sit in an area and wait for the next available staff. Since we knew she wanted another Samsung phone, I took her to that area to look at the ones avaial. She's familiar with my S21, so she played around with the S20 note and the S21+ and S21 ultra. Ultimately, she decided to go with the S21. No one ever approached us during this time. Only after sitting close to 10 minutes did a staff member ask if we needed assistance. She was pleasant and quickly got the phone upgraded. She then explained that we could both add Galaxy watches to plan under a promotion, which we did. We waited to another 10mins or so for all the devices to be added and activated. Everything was fine, except after asking if she wanted them to start the data transfer, the rep informed us she was leaving. Granted, I've done this several times on each new galaxy upgrade I've done, but I felt this was a little off-putting. Nonetheless, I helped my sister get it all set up. Maybe they need to revisit this policy. Overall, she's happy with her phone and I like my new watch as well.

Tried to fix my phone myself and screwed it up. Went to Uptech Computer, they just blew me off and…read moretold me my battery was bad....duh. CPR took care of me. Dude knew his stuff.

Very professional and knowledgeable. Quick turnaround same day service. Highly recommend.read more

Upon entering the store we were greeted by the host who was courteous and very professional. The…read morestore was clean and good lighting. Pleasant staff and very friendly. Mr. Joe, who assisted us was very knowledgeable and very patient as well as nice. Overall visit was good.

I use AT&T as a carrier and I went in here with my boyfriend for him to get a new phone. The…read moreabsolute worst service i've ever received. I didn't understand my trade in value receipt and the man pointed at the paper and said "Can you read?" Go to ANY other AT&T store please. That worker made us feel stupid. Should be fired.

Everything - except the new transparent iPhone cases. They're pieces of trash, as they flex along…read morethe lower sides of the case. When I dropped my brand new phone, the screen protector shattered. And! The fall was 21/2 feet onto an uncovered white oak floor.

This place is so bad it makes me miss my landline and long for the days of rotary phones…read more Seriously, their choices for phone cases are slim and none. This place needs an overhaul in the worst way. I think there's a major problem when you're a corporate store and customers have to wait over an hour to have their data transferred because you have "poor Wi-Fi connections." Can you hear me now?

I broke the screen of my $2000 laptop (Dell XPS 15), and they were able to fix it within a week…read more They were courteous and they knew their stuff. Great service!

A few weeks ago, I dropped of my HP laptop at Uptech because it had become extremely slow during…read morestartup. It was taking 15-20 minutes to boot up. In the more recent cases, it would crash during startup. I assume it was loading corrupt drivers or programs we didn't need. After a week for analysis, the Uptech representative called to say we needed a new hard drive, replacement cost of $300. For some reason, that seemed incorrect. I then remembered that a couple of other complaint/comments on their website mentioned the same repair. It just didn't seem correct. I begin to ask around with some of my friends in the IT industry. They recommended downloading the app cclean, a "disk drive cleanup app". After using the app, which I ran multiple times and with various programs being reinstalls, I now have an operating laptop. It is almost as fast as when I bought it from Best Buy. Crockett B. Maybe the time spent on the cleanup process would have cost around $300 in tech time so it is easier for Uptech to sell you a new hard drive. I just don't know. I do know that my laptop is A OK. Concerned Consumer Memphis TN