My in laws bought a car from this dealership earlier this year and were promised two cut keys that matched the car. Being that only one was in stock, they had to wait for another key to be cut and programmed, which is fine. Upon receiving the second key, they found it had not been cut and was just a programmed key fob. When they inquired about their uncut key they were told they could get it cut for $300. When he complained he received a call from another location that he lied about the situation. Very unprofessional move.
Shortly after before they had these key troubles, my in laws recommended that we also buy a car here. My wife and I found the car we liked and were happy, for a short period. We took our car in for its first oil change less than two months after buying the car and everything was good. After the oil change the service department took our car to their wash bay and had it washed. (We were not asked for permission nor told the car would be washed until after it was done). When we got our car back we found multiple scratches in our hood immediately. We talked to the man in the service department and he said I would be getting a call from the service manager the following Monday (events happened on a Saturday). I never received a call, so I called him. I told him about the situation and he said I could go back the following weekend to get said scratches buffed out. That weekend I brought the car back to get it buffed (and apparently washed again) and when we got our car back again we found a deep chip going into the bare metal on our hood. When I alerted the man in the service department at the time, he told me he would look into fixing it. That following Monday I got a call offering to sell me the touch up kit to fix it.
A couple weeks go by and we have a vibration in the rear of our car. Not wanting to deal with Superior, I made an appointment with Team One Hyundai in Gadsden. Our car needed four tires and a four wheel alignment after less than three months of owing it, totaling about $700. Their service department told me we shouldn't have been sold a car with tires that worn.
After writing a review, my father in law was finally contacted and told that his and our situations would be made right. The service manager told my father in law that if we took them our car, they would take care of us, put us in a rental if necessary, and fix the chip in our hood. Sounds like a wrong being made right, don't you think? Not exactly. When we arrived we showed him our car, they took it to show their technician to get his opinion and brought it back. We were then told that we would need to come back the following Friday and that he would put us in a rental while they fixed it. He also told me we were getting the benefit of a doubt even though he doesn't think his guys caused this paint chip and about how he had nothing to do with any of these issues, but that he'd fix them anyway. I don't like being treated like a liar or an inconvenience. I live over an hour away and I work for a living, so I can't just drop what I'm doing at any time to deal with this nonsense. I have wasted too many of my Saturdays dealing with bad business associates. Superior won't see the likes of my business, or the business of anyone I know, again. read more
