Has I seat here waiting for a oil change that I had appointment for at 9:30 and it's now 10:50am ,…read morethey said it bout 1 1/2 to 2 hour wait for a oil change even with a appointment. These has been the norm last 2 times I came in for an oil change. Bought car here but I say I don't know if I would again based on the service side of the car lot.

Terrible service department. Caused two dings on my hood and refused to make it right.read more

Terrible customer service. Our car had major issues right after driving off the lot and they…read morerefused to work with us and wouldn't work with us on the warranty! After having such major issues all we wanted was for them to extend the warranty. Instead they stated the only way we could do that was to pay for it even though we hadn't had the car a week when the issues came up. Go to Devan Lowe in Gadsden Phillip there is much better! Update: our car still has problems. If you want a lemon car come here and you'll get crap customer service after! My suggestion is stay clear of this place. Unless of course you have a bone to pick with someone. They will sell a lemon car and not offer any customer support after.

I have purchased two vehicles from this dealership in the last 6 months. They took excellent care…read moreof me from start to finish. I live in birmingham and it's the best deal I could find anywhere. I can't say enough about my new 2500 Denali.

These guys are crooks…read more This dealership bought my 2025 GMC Yukon XL Denali Ultimate -- a documented lemon that I was the original owner of -- at auction. They then sold it to an unsuspecting buyer and told him it was just a goodwill repurchase, not a lemon. How do I know? When the buyer went to register the vehicle, the Georgia DMV sent him a lemon acknowledgment letter. Naturally, he said WTF. The dealership had given him some -- but not all -- of the original service paperwork from my dealership, which had my personal information all over it. Since this dealership was still insisting the car wasn't a lemon (and they failed to redact all of my personal information, including my work and cell phone numbers), the buyer tracked me down to find out what actually happened. The buyer refused to sign the lemon acknowledgment letter, and they were forced to unwind the deal. The Yukon XL Denali Ultimate is now back on their lot waiting to con someone else. I have never spoken with these people directly, but based on everything above, they are the worst of the worst.

We've been buying trucks from the team at Cooper for years, Always top notch service, great…read moreinventory and helpful staff!

We didn't actually come here to buy a vehicle- we can to pick up our Penske rental truck. We got…read morethere right at the pickup time, 8am, and the lady working had everything ready to go and was extraordinary kind in getting us set up with the truck. They had furniture pads and a hand truck too which we hadn't previously wanted so I'm glad we were able to get them last minute. Overall a highly pleasant experience and I will recommend them to anyone in the market to buy a car or rent a moving truck.

Terrible business!!! I traded two vehicles and paid $30,000 for a 2022 Ford Platinum. The next day…read moreI rolled the rear passenger window down, it wouldn't roll up. I took it to Cooper Hyundai Service department. They said you bought it As-is. I was planning to traded my wife's Bronco in the next week, but after the way I was treated I will never go back to them, nor would I recommend them to anyone. The window switch was only a $36 part. Do not trust these people!

I brought my daughter's car earlier this month because it started "jumping between 40-60 mph" and…read morewas told it needed a $4100 transmission. I even mentioned to the service advisor that seemed strange, since the problem reminded me of a previous experience with another car that needed a tune up. Nothing else was mentioned. I should also mentioned that this car was purchased new and had been my car, and we've taken very good care of it. If you didn't have time to do a true diagnostic exam, you should have said so, and I would have went somewhere else! Took it to another place for a second opinion-- two of the cylinders were misfiring. A new set of spark plugs and the car drives fine. I highly recommend getting another opinion if you're told your vehicle needs an expensive repair.

They were fast but no parts on hand so have to come back. Been waiting on the price of the part for…read morean hour

!!!WARNING - FINANCE DEPARTMENT IS A JOKE - BEWARE!!!…read more If I could give zero stars on the Finance Department, I would. Bought a Grand Cherokee L on October 17, 2024. Finance Manager, Sybrina Moore, was VERY unprofessional. She even refused to provide electronic copies of the ENTIRE sales folder, upon request (consumer protection law violation here). Missing documents include a non-secure POA for the purchase and another for the trade-in; only got the secure POA for the trade-in. Also missing was the first set of odometer forms (got the second set, though). And we were even cheated into buying an appearance protection contract without our consent, when we asked to buy ONLY a service contract...and NOTHING ELSE! Then, she claimed that ALVIN (the title system here in Alabama) was down at the time, and we requested she email the title application to us. She took her sweet time, and we had to resort going back to the dealership in person the following Monday to sign the title application. Later on, I found out that she provided us a paper copy of the WRONG Retail Installment Contract for ANOTHER CUSTOMER. I destroyed it (hoping it's the right thing to do), and went on the USB drive and printed out the right one. I hope she gets fired. During the whole process, we asked for a paper copy of the factory warranty and tire warranty booklets. The salesman told us to talk to finance about that, and she gave us the RUNAROUND by directing us back to our salesman, in which he said they would be mailed to us. And, did we ever get those two booklets? NEVER! Salesman was nice and professional, though. However, we will NEVER buy from this dealership EVER again! If anyone here who is going to deal with the finance department reads this, beware! I really hope this dealership shuts down, or someone local buys them out. EDIT: To elaborate what happened in the finance department, the finance lady did give us a USB with electronic copies of documents. While she was preparing the USB, I told her to select ALL documents that were listed on the computer screen. She did. Then, to my surprise, she started de-selecting certain documents. I told her not to do that, and then she rudely told me she was not allowed to provide copies of certain documents, even though they had our signatures on them. I figured out what was missing on the flash drive: a electronically signed Credit Application, the first set of Odometer forms (we signed two sets for both purchase and trade-in; that makes a total of 4; we were only provided copies of the second set), and non-secure POAs for both purchase and trade-in (we only got the secure version for the trade-in on the USB). After researching consumer protection laws, I've determined that this was a violation of the law, and I had filed an FTC complaint on this incident. I know for a fact that the other dealership I go to (C.A. Russell Ford) is more willing to provide copies of an entire sales jacket, whether paper or electronic, and are very honest and professional. So, to anyone buying a vehicle at Greenway...BEWARE! This dealership group (HQ'd in Orlando) are a bunch of CRIMINALS! Just a PSA: if ANYONE has to deal with these scumbags, and you ask for the complete sales folder on a PDF, then watch their computer screen as they prepare it, and if they deceive you by illegally curating that file when you tell them not to, that's a crime. I encourage ANYONE who encounters these deceptive practices to file not only an FTC complaint, but also pursue action through the BBB and the Alabama AG ASAP! We need this dealership SHUT DOWN ASAP!

The best for electrical issues!! Dropped it off early a.m. done by lunch! And the boss was on…read morevacation

They Had my truck for over half a year, nothing was done to it the entire time they had it. I was…read morenever advised of any work being done and had to constantly call several times a week for updates expecting to hear good news. They either do not care about their clients vehicles or they do not know what they are doing. Eventually, I went to get it towed myself to another lot. Also, while the truck was in there possession the tag was stolen off of it. The lot is not gated and free for anyone to take anything off of your vehicle. No telling what else was stolen or what other problems that had developed while sitting there. STAY AWAY

You folks destroyed my truck while I was in the hospital having a quintuple bypass surgery in…read moreNashville! I have the receipts, you supposedly replaced one of my turbos, afterwards there were oil leaks & now the turbo (cylinders) are faulty! The person in charge of this Tabitha, she quit when my truck was "done", which is shifty as is! You took my money, took advantage of me being "sick" out of town, this is the 2nd time your Service department screwed up my truck! The 1st time my tire completely fell off!! I'm going to post everything I have on social media for the World to see how incompetent your dealership is! I completely blame, Julie, & Tony for all this & I'll file a complaint with everything possible & my "boss" at META has agreed to back me on my complaint since it's going to affect me going back to work after I heal from my bypass surgery! Thank you John Mizzell (256) 525-1396 iamjheech@hotmail.com

I contacted the dealership via the web about a new F-150 they had on their website. They were…read moreextremely pushy from the start. The salesperson called or texted about a dozen times in a two day period. I told them I would come to the store and look at the truck first of the week. They wanted to make a deal then. The sales manager then called and texted saying they'd deliver the truck late Friday afternoon and do the paperwork remotely. He told me that the dealership needed the money to make payroll and he desperately needed to make the sale right now. No way. I'm not buying a truck sight unseen. As promised, Monday I went to the store to see the truck and as I'm getting ready for a test drive, the sales person says "did anyone tell you about the mileage?". This "NEW" truck had almost 4,000 miles on it. The sales manager then comes out to "bro" me saying he'd take another $1000 off. No thanks, a new vehicle shouldn't roll off the lot half way to the first oil change. I walked and will not go back.

Was on a road trip from Dallas to the NC coast and our battery died. Got a jump and then headed to…read moreAdvance. They had us up and running in less than 15 minutes. Excellent and fast service...also a big thank you to Stephen who did the installation.

We were on holiday, driving to Six Flags, when our we realized that our battery was not charging…read more After a jump by the manager of our hotel, we drove to AAP and the assistant on duty (it was a Sunday morning at 10am) diagnosed our issue, sold us a new battery, installed it, and did it all with a service-oriented, grateful smile. Highly recommended.