You folks destroyed my truck while I was in the hospital having a quintuple bypass surgery in Nashville! I have the receipts, you supposedly replaced one of my turbos, afterwards there were oil leaks & now the turbo (cylinders) are faulty! The person in charge of this Tabitha, she quit when my truck was "done", which is shifty as is! You took my money, took advantage of me being "sick" out of town, this is the 2nd time your Service department screwed up my truck! The 1st time my tire completely fell off!! I'm going to post everything I have on social media for the World to see how incompetent your dealership is! I completely blame, Julie, & Tony for all this & I'll file a complaint with everything possible & my "boss" at META has agreed to back me on my complaint since it's going to affect me going back to work after I heal from my bypass surgery! Thank you John Mizzell (256) 525-1396 iamjheech@hotmail.com read more

C A Russell Ford - Receipt - Car Dealers Near Me - Anniston, Alabama

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I contacted the dealership via the web about a new F-150 they had on their website. They were extremely pushy from the start. The salesperson called or texted about a dozen times in a two day period. I told them I would come to the store and look at the truck first of the week. They wanted to make a deal then. The sales manager then called and texted saying they'd deliver the truck late Friday afternoon and do the paperwork remotely. He told me that the dealership needed the money to make payroll and he desperately needed to make the sale right now. No way. I'm not buying a truck sight unseen. As promised, Monday I went to the store to see the truck and as I'm getting ready for a test drive, the sales person says "did anyone tell you about the mileage?". This "NEW" truck had almost 4,000 miles on it. The sales manager then comes out to "bro" me saying he'd take another $1000 off. No thanks, a new vehicle shouldn't roll off the lot half way to the first oil change. I walked and will not go back. read more

From gabby in the service dept to the best saleswoman I have had the pleasure to meet. Miss Lisa G. Had a major hiccup and the team got together and Judge should not left out to close this out made it an easy transition and it feels like a family not a work place. I feel great about the whole experience the only regret is I only have five stars to give. read more

Best experience I ever had! Landon Key is your go to guy if you want a car! Best cars salesman I ever dealt with! From finance department to the detailing department they all made me feel like family! read more

Used the body shop for a repair and was quoted 10 days to get it fixed. I always think car issues take a minimum of 2 weeks so I gave it that but I didn't get my car back for 4 weeks and 1 day. I called 3x in a week for an update by week 3.5 and was told I'd get a call back or no one answered at all. I also requested they call if things were more expensive than our quoted estimate and did not get a call with the increase. The final price was almost $1000 MORE than the estimate and they fixed an issue I clearly stated to leave alone (with witnesses and evidence), which also increased the price. They realized the error on their part on fixing a sensor issue I said no to and had to 'eat that expense' (their words). Also was told they would charge my electric vehicle fully before pick up and it was only at 74%. I l have a recording stating they would do this (as well as they would call with any updates or price adjustments) and neither were done. By the time I got my car back it was still about $200 more than quoted but better than the closer to $5k original price. I won't be returning but I can say at the very least the repairs look nice. read more

C A Russell Ford - Car Dealers Near Me - Anniston, Alabama

Worst experience ever, horrible wait time, car had a lot of issues. Service manager did not do anything to fix the issue, and we are talking 10 mins after leaving the lot. a lot of these issues were brought up before signing. read more

horrible experience worst car buying experience i have ever had this misfortune of being apart of. Just a head ache overall. car was worthless. read more