On March 9th we had a new HVAC system installed. Joey Marlow arranged the appointment very promptly. The 2 technicians (Ulysses and Alex) were excellent and professional in every respect. On Fri. 03/13 they even came back to install a sensor board that they forgot to install to make sure that the unit operates at maximum efficiency. Last year we got a heating system through Coolray which we are also very pleased with. An excellent company. I'm a retired professor of Law and History. Please share my critical thinking blog with the youth to teach them things that the school system no longer teach. www.EllisWashingtonReport.com. Our blog has over 27 million views so far. read more

I am a yearly maintenance contract holder with Coolray, but most recent service visit was highly disappointing. The technician seemed entirely focused on upselling additional products and service rather than performing the actual maintenance I've already paid for. Specifically, the AC unit was never washed or properly serviced during the visit. It felt like the primary goal of the appointment was a sales pitch rather than technical upkeep. When I contacted the company to resolve this ,they refused to issue a full refund despite the service not being performed to satisfaction. I expected much more professional standards from a company I have a contract with. I would advise others to be cautious, as the focus here seems to be on sales commission rather than quantity AC maintenance. read more

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Been with Coolray for over a decade. Had them give me a quote for new upgrade Hvac. Do not trust their sales person. Get a few quotes. They don't value loyal customers. He quoted me to upgrade to a 2 stage system. They were going to upgrade my system without upgrading the control circuit board. Of you are going to upgrade and get an expensive system. Do your research! Watch you tube and Use Ai for your answers. Make sure they update all the old things that came with old unit. U don't buy a new car to have the same old parts. Only 6 primary manufacturer. They just put a sticker of different name on it to charge you more. Old system was made with thinker copper coil. Now they make them thinner and cheaper and charge you more. They dishonest salesman. He pointed out problems with installation of my old system. I have been with them for over a decade and not once did they want to fix the wrong they did? Red flags all over. I will be leaving them once I get my new system Installed in the next month. read more

I wanted to give CoolRay a shoutout for a service and maintenance special that I came across at my local orange apron home improvement store. Jeremy came by the house to inspect the system and perform diagnostic tests. It gave us a little more peace of mind as we get thru this winter months and plan for spring. Being new homeowners it's great to have a reputable company come out and do the inspection. Thank to the CoolRay for the excellent customer service and competitive price. read more

Company has gone to the dogs. Warranties not honored. Customer service horrible. Go with a private company who cares about reviews and their reputation. I'm seeking a small claims case as we speak. This use to be a reputable company it no longer is. They cost me a guest, and bad reviews and a refund to my guest because they have incompetent technicians. Out of revenge for my complaint cancelled my warranty after 2 years of going back and forth with incompetent technicians. Hannah is the most unprofessional customer service leader I have ever encountered. Sad for Cool Ray. No longer good company. read more

Last Mon. (05/04/2026) we had our HVAC tune up appointment with technician (Nadir Mawani, Job # 606281153). He told us about a shut off switch box that we needed for one of our air conditioner units that no one else told us about for the 9 years we've lived here that could cause a fire or damage to our electrical system under adverse circumstances. I was very grateful to him for this warning and told Nadir that I would write a good review of his work and have him put in this shutoff switch box for us soon. He changed all the filters and ran tests on our HVAC systems and thermostats to verify they were in proper working order, and took pictures of all his work. Nadir was very competent and professional. Finally, I am a Professor of Law and History and I and my son (Stone, a PhD candidate @George Washington U) write a critical thinking blog to help the Youth learn the Truth about everything in Life--www.EllisWashingtonReport.com. Feel free to share this gift with Nadir and any other interested staff members at Coolray. We love the competence and professionalism of Coolray very much! read more

No showed an estimate, when I called to cancel, they didn't give a rats ass. Ended up being a $7,000 insulation job for a 3000 square foot attic in my home. Koala insulation did a great job. 5/5 koala, -1/5 coolray Just call koala and ask for Billy, save the trouble and go with the pros read more

We have discovered that Cool Ray has been doing some pretty shady and dishonest work. During a recent renovation, our contractors had to access the attic and discovered that several ducts had been disconnected. We had just had a cool ray technician do the bi-annual maintenance and had told us that we needed a new furnace. When I called Cool Ray they sent a service manager to our home who went up to the attic and came down to say he would come back and fix it but had to "order a part". That day, our contractors took us up to show us how they fixed all the duct work. No part needed. We have bought multiple units over the years and have had a service agreement with them for probably 20 years. Not one person has called to apologize or explain what might have happened. We did get a somewhat unfriendly email stating that our lifetime warranties would be null and void if we opted to have repairs done with another company. So sleazy. DO NOT TRUST THIS COMPANY. read more

I've spent nearly $20,000 with Coolray in just six months and my system is STILL failing. I've trusted Coolray for years. But between May and September 2025, I had technician after technician come to my home, each one "fixing" something, yet nothing actually fully getting fixed. On July 15, I paid $17k for a brand-new unit. And by September 21, it had already failed again costing me even more. Instead of doing a comprehensive review upfront, the work was handled in pieces. A repair here. A replacement there. Each time, I was told a new issue was to blame. I paid. I waited. And then, within weeks, another problem showed up and I paid again. And then the worst part hit me. After spending thousands on the new unit, the most recent technician found an issue, a faulty drain line that was clogged. He found this in less than 30 minutes and said that if this wasn't replaced my new system would continue to fail. The temporary fix was to flush it for $200 or $700 for a system that would continuously flush it out. You have to be kidding me! So why wasn't I told about this when the new unit went in? Why wasn't it caught during all the earlier service calls? The truth is, this feels like negligence or at best a failure to disclose critical issues. And what did it leave me with? Unnecessary costs. Repeated service calls. Hot, sleepless nights. And a mountain of stress. Here's my advice. If you're considering Coolray, demand a full, upfront assessment before you agree to ANY repair or replacement. Otherwise, you might end up making the same expensive mistake I did. Signed, A very frustrated and disappointed customer. read more

Today was my six month HVAC maintenance. Mr. Lumley arrived promptly within the window scheduled. He was polite, professional and dressed well to represent Cool-Ray adequately. He explained what he was going to do and he left the work areas clean. Changed filters, and gave suggestions for future maintenance. He left an email invoice. Thanks for professional service. read more

When installing our new system, the broke the attic stairs. We didn't catch it when it happened so we couldn't have them fix it. At every 6 month service they send what seem to be the heaviest guys imaginable out to climb the thing, complaining the whole time. So we finally agreed to have them replace the attic stairs. They didn't measure the whole space so the new stairs won't work. Its been just an amateur hour process the whole way. Plus the A/C system they sold is is ridiculously complex and over spec'ed for our place. No one there takes actual responsibility, there are always excuses why their lack of planning should be excused. read more

I have been let down in the middle of a GA summer by this company for AC repair. Over 3 weeks and I'm still without AC They have been out - I lost count how many times. It's always something new broken. A new part to order. We wait. Then I have to wait for a tech to get scheduled. Then - you guessed it - something else is broken. The diagnostic skills and parts ordering is below par right now. After two weeks they offered a spot cooler that I had to go pick up and pay for. Supposedly I'll get reimbursed but I'm not holding my breath and I'm this heat one spot cooler is not keeping my home cool. So ya. Thanks. I have children and pets. If I am lucky it will be fall before this is repaired. I am held to this service bc of an inherited warranty as I just moved into a home with said warranty. Go somewhere else. I can't get a return phone call. I am turning into someone I don't like to get resolutions. read more

came to check blower motor on Friday 13th, Tech. said he got it ordered in time on Friday should be here on Monday or Tuesday. Its Friday a week later and they still don't know where or when it will be here. I amazon can get things the next day with tracking , I don't know how a large company can't tell me where or when I will have my ac working. read more

Nick is a SME... Subject Matter Expert. New breaker box wiring electric meter installation. He and Christian were a blessing in a time of extreme heat and humidity for 09 days My family and I couldn't utilize major appliances due to breaker box being old outdated and just plain pitiful. He was a Godsend and I'm content with his skills knowledge and ability. He has a can do get it done no nonsense approach. He is greatly appreciated in my home. Thank you Nicolas and Christian. Jonesboro GA! read more

We had a problem with water dripping in one of our bathrooms. Collray was able to send a plumer the next day. We were fortunate to have Ethan come out and explained to us what needed to to be done. He was very polite, professionell, and explained what needed to be done. Based on our positive experience I highly recommend Coolray p for all plumbing needs. Aisi Pajewski read more

Horrible. Booked a service appointment for CoolRay, and this company took the appointment. They never showed up on the coldest day of the year. read more

We had Cool Ray come out to my grandfathers house to replace his air conditioner system and it worked great, so we decided to use Cool Ray again for our house when we had a leak. Instead of wanting to repair the leak/replace the coil, they wanted to charge us $5,329 for just the coil replacement on a 2.5 ton system. This isn't including converting the system over to a synthetic blend as it is an R22 system. At the recommendation of my neighbor, I reached out to T & A Heating and Air Conditioning to get a quote. He asked for measurements of the coil and photographs of the inside and outside units. He gave us an estimate of $2,800 that includes converting the system over. I will update the review once he gets done and gives us the final price, but if you want a better solution than Cool Ray, reach out to Al from T & A Heating and Air Conditioning. 770-578-9796 read more

I called Cool Ray for a heat pump that was not working. They quoted me $1300 for a new part or $10,000 for a new unit!! I had a different company out this week who said I just needed freon. My heat is now woeking fine. Don't get roobed by Cool Ray. Get a second opinion! read more

Horrible service My A.C unit stopped working yesterday morning ( Friday 6-22-2025 ) called CoolRay & nice lady helped to setup an appointment for today @ noon Got a text today technician will be there between 12 noon and 6 PM, I called around 3 PM to get a better time and they promised technician will be there before 6 PM. At 6:15 PM, I get a call by Alex stating that the technician is suddenly not feeling good now and I can be on the on call list which would be another hour = more $, alex tells me that they had other emergencies as if my problem was a nonemergency 2 days later , waited home but you stupid 6 hour timeframe and ultimately no call no-show . They basically wasted my time and I had to experience two nights of 88° heat maybe 3rd nights before somebody could get here on Monday. The sad thing is they don't want to lose the business at the same time they cannot accommodate you and they lie & lie Don't waste your time dealing with these people. Very dishonest read more

I was on a subscription deal to have my house inspected twice a year. Except my time slot was pushed with little notification waiting over the time slot I was given. Twice. If I had called for a cash job it seems you come out on time and right away. So I canceled the subscription I do not get paid for time off and I have lot 2-3 days because no one showed during the slot given. read more

Worst experience imaginable with AC repair through Coolray. All other negative reviews are correct, which is that they'll try to aggressively upsell you on a new unit regardless of how small your problem is, to the point of outright lying, fearmongering, and attempts to exploit homeowners' desperation (especially during the hottest parts of summer). That would be bad enough, if it weren't for the fact that the technician actually made the problem worse (blew a fuse that required further repairs, with a company that I actually trust), and when I flagged the issue to them they continued to give me the same spiel about my AC being completely totaled, needing a new unit, etc. For what it's worth, I had another technician out to fix Coolray's mistake a few days later, and the unit works fine again. Lesson learned is that it's always worth the wait to avoid working with this awful company again. read more

I wouldn't recommend this company for ANYTHING. After charging me 18k for an AC that I have had nothing but issues with and had to have them out on MULTIPLE occasions to repair because they never got it right then on a regular service maintenance call (which I paid for) I am informed I need to buy a $500.00 surge protector????!!! DUDE I JUST PAID 18K FOR YOUR CRAPPY AIR CONDITIONER! WHY DIDNT IT COME WITH A SURGE PROTECTOR?!?!?!? read more

Last summer, I spent $5570 of 3 repairs (refrigerant refill, new evaporator coil and new outdoor unit) which could have all been fixed with the newest thing they want me to replace (dampers and zone board at a quote of $4,226.68). ***If you're reading this and your pipes are frozen it may be a closed damper and I may save you lots of money as you can open them manually, which I learned from the last tech who I walked around with and was super helpful and knowledgeable.*** I urge everyone who has hired a technician from really any company to walk around with them and ask questions as they are working to understand the problem. Unfortunately not everyone is trustworthy or honest and that can cost you thousands of dollars and no cool AC. I also did not get a written response from the president after emailing him directly and filling out the contact the president portal. read more

I got a brand new system installed upstairs by Coolray on or around February 5, 2025. My intention was to have it in place before the summer months. My system was working perfectly until Wednesday, June 4th, when Kendrick Hancock came to do an inspection of my system. I did not ask for this inspection. Coolray called on June 3rd to inform me that my system that was just installed in February needed to be inspected. The very next day, Kendrick Hancock came into my home and immediately stated how good it felt in my home. He looked around and complimented my floors, he came upstairs to get to the attack and immediately tried to make conversation about how it was carpet upstairs instead of the floors. He entered the attack and stay 10 mins, came back downstairs and hit a button on my thermostat.... I asked why he did that and he said, "Because I need to check the system outside." I don't know what one had to do with the other but he proceeded. Needless to say, my system no longer functions properly. When I set it to the desired temperature, it no longer cools to that temperature. What's ironic is I made a joke to Kendrick Hancock and stated, "my system has been working beautifully, but something tells me it won't after your inspection." Kendrick laughed and stated, "No, that's not happening today " I am upset, disappointed, and hot. I was minding my business with a working system and now a 3rd serviceman is coming to fix a problem I didn't have until the inspection. This is ridiculous. My mother cannot stay in this house with a malfunctioning air conditioning system. read more

Coolray Heating & Air Conditioning - This is my thermostat. I have it on 68 but it will not go past 75. My older unit is set to 68 and the room temp says 68. - Plumbing Near Me - Marietta, Georgia

The COOLRAY consultant came to my home and did a superb job pitching the Carrier brand AC/Furnace system to me. A homeowner hearing his pitch would automatically assume that they were being sold a Carrier AC/Furnace system and not a different brand that carries some Carrier components. Unfortunately the pitch was misleading and deceptive to say the least. When the install team arrived with a different brand AC/Furnace I contacted the consultant who proceeded to deny he ever mentioned the word Carrier thus calling me a liar. His pitch was clearly deceptive and truly unethical. His first words during his pitch were "we only sell the carrier brand". Hence the reason why I assumed I was getting a Carrier brand system. He should have been upfront and honest with his pitch by informing me that they sell other HVAC systems that are under the Carrier umbrella but are a lower tiered and less expensive system. Never did he attempt to clarify his pitch that would have made me believe that I was getting anything other than a Carrier system. In an attempt to resolve the issue the consultant offered to change the system to a Carrier but I had to meet them half way on the cost, though I accepted, I shouldn't have had to incur any additional costs because of his deception. If the COOLRAY Company condones such practice, then shame on them. I would encourage homeowners dealing with COOLRAY to pay close attention to the consultants pitch and make certain that what he sells you is what you get when they arrive for the install. Now with that said, the install team arrived today and I was totally impressed with their professionalism and technical expertise, they did a fantastic job installing the AC and Furnace, I could not be any happier. I was contemplating filing a complaint with the Georgia HVAC Association and the Consumer Protection Agency regarding this bait and switch scheme, but I'm hopeful I will have a chance to speak with someone in authority at COOLRAY. read more

Excellent communication from Joey. Didn't try to oversell me for my needs. The lifetime warranty made it very easy for him to sell a great product. The bonus was Booker and Vincent, who came to install. They were above and beyond professional and friendly at the same time. Would highly recommend Coolray to everyone that needs a new HVAC system. read more

Maintenance and installing new cooling units . The techs were professional and service was done well and follow up always great! I would recommend cool ray! read more

My AC in my rental wasn't clicking on. I called Coolray because their service charge was the cheapest. A guy named Peter came out to service my AC unit. He diagnosed the problem as "needing a new water pump." The next morning, I received a phone call from my tenant saying that the AC isn't cooling off at all. I called Coolray back and this time a guy named Jeff came out. Jeff quickly diagnosed the problem as the motherboard of my 21 year old furnace, which would cost over $2,000.00. I then asked Jeff, why Peter didn't tell me that before he wasted my $400.00 on a part that didn't resolve the problem. Jeff explained, he doesn't know and that Peter was a "seasoned" tech. Peter's work ethics certainly didn't disclose that. Peter just replaced the water pump and he didn't even test it out before he left to make sure that was the actual problem and the AC was working. I complained about my $400.00. Since I needed a whole HVAC system. Coolray only offered a $400.00 credit towards a new HVAC system. Then, Coolray quoted me an outragrous price of $10,500.00, after my $400.00 credit. I'd have to be a fool to not shop around, let alone let Coolray install a full HVAC system in my rental considering the poor work quality I've already experienced. I found a well known company called Reliable Heating and Air to do the full installation. They came out and gave me a quote of $7200.00. More than $3600.00 less than the incompetent Coolray team. Plus, 5 year labor/10 year parts warranty that's transferable. I even got a 12-month no interest deal to pay for it. Consumers, do your homework first. Especially when replacing the most expensive item in your home like an HVAC systems. Just because they're expensive, doesn't me they're good. I found out the hard way. Reliable Heating and Air was more than 33% cheaper, yet much, much better work ethic and quality. *This was over a year ago, Coolray is definitely much higher now. Looking at the 1.9 rating(before my one review), I can definitely see I'm not the only disappointed Coolray customer. #Reliable! The name says it all. read more

We had service with Cool Ray today. Our service technician Fabricio was great! He explained everything to us . And explained everything to us. Would recommend Cool Ray to everyone. Thank you! Fran.C read more

A tech showed up, late, for a repair, and without looking at our system first, offered us a new unit. When we declined, he replaced the most expensive part possible, which wasn't broken. When we called customer service, they didn't even offer another appointment. They just said someone would call back. That didn't happen. So now we're out $250 for a part that didn't need to be repaired and still no AC. read more

I had Cool Ray come out to my home to repair my hvac system. the gentleman came to my home earlier than expected. He fixed my air conditioning the same day! Wonderful service! As to my surprise I went to a party and was talking to a man, who turned out to be the CEO of the company! He asked me if I was satisfied with the service I received. I told him his technician was wonderful. I recommend them! read more

Long time customer - NO LONGER Will not return repeated calls to address Cobb County's noted violations on their recently completed HVAC work However, they have no problem bombarding you with upsell calls Semi-annual service call morphed into a recommended system replacement Which was then became an insulation pitch When installing the HVAC, a breaker box replacement was suggested That replacement turned into a quote over $11000 to "bring up to code" (including detectors in every bedroom as current code???) String push for $$$ but no reaction requesting follow-up read more

DO NOT TRUST THIS COMPANY!! Very dishonest and looking to get you to replace your whole ac system when all you need is a simple fix such as a bad capacitor , leak repair and recharge. (It's like going to you local car dealership, and all that's wrong with your car is a dead battery and the service tech tells you that you need a new engine)! #ridiculous Luckily we received other quotes from other companies and a more reliable company helped us the same day and without the BS of requiring a whole new system! We were also charged a $79 inspection fee to tell us what we already knew that the ac unit didn't work. Technician was there for roughly 10 minutes and failed to find our problem was a faulty capacitor, which is apparently a common problem to check for. Their quote to refill our unit was $1500 or a new unit for $5,500. Repair on capacitor is less than a $20 fix. (The company we went with fixed our existing unit around $600 with capacitor replace, leak seal and outside units cleaning). Would've been more ethical to do their due diligence to determine what was wrong with our system rather than quote us to replace whole system and then on top of that lock is into a warranty plan that charges $160 /year which entails only two service visits and air filter replace which is easy to do on your own. Warranty service does not include additional charges if they find something wrong with the system. Most systems already come with a manufacturers warranty, so not sure $2400 - $3200 over the average life of 15 -20 years of an ac unit is justified. That's enough to buy a whole new unit!! All for them to come and inspect your unit and replace filter for twice a year! Don't trust this company. All they want is your money and lock you in to their warranty plan for residual income. If I could give a half star I would!! I'm literally just venting right now. It's not about the money, but more so the principle and their work ethics. Sometimes you have to think about the people more so than the dollar. Update to my review: added one star after corporate stepped in! I appreciate corporates quick response to resolve my issue. Kimball called me to apologize and corrected the problem by refunding the $79 technician visit fee. However i still have not received the refund so back to one star. He reassured me this is not their way of doing business and wanted to do right. I appreciate an honest apology so i am updating my post. However, it still doesn't change what I experienced with trying to do business with them,...so tread with caution and always get multiple quotes if possible. read more

We had Coolray install an almost $18k HVAC system late in 2017. We have maintained a service contract with them to check the condition of the system on a regular basis and change the filter 2 times a year whether it needs to be changed or not. We have also paid them to install surge protectors on the system after the motherboard got fried due to our electricity going on and off all the time. However, we had a regular system check up on 6/13/25 and the technician said all was good. The following Thursday, on 6/19/25, I returned home to find that the house was quite hot and the thermostat was showing an error code. I immediately called Coolray and they scheduled a technician to come out the following day, 6/20/25, between noon and 6 pm. The technician arrived shortly before 4 and discovered that the fan motor on the outside unit had burned out and was no longer working. He shut down the connection the outside unit and called the warehouse to check on the availability of the replacement part. I was standing near him when he made the call and when he finished he told me that the part was not in stock and would need to be special ordered and would not arrive until sometime the following week. The invoice he sent states "SPECIAL ORDER CONDENSOR MOTOR". This past Monday morning, 6/23/25, I called Coolray to check on the estimated time of arrival of the special order part and was told by the customer service person that the part was available in the warehouse, but the technicians had all picked up parts for their scheduled jobs and had all dispatched to those locations and that the best that she could do was schedule me for the following morning, 6/24/25, between 8 am and noon. I scheduled the appointment, because what choice did I have, and I did not want to be mean to the poor person on the phone who has no control over the situation, but I did follow up with texts to ensure a record of the conversation. No he said she said. Me: Should be fixing it today! I didn't want to be mean to the young lady who takes calls, but our air has been out since Thursday. The technician came out on Friday and if the part was in stock the repair should have been scheduled for today! Coolray: Unfortunately the tech who has to install the part is available tomorrow Me: Should be more than 1 person who knows how to install the part? Coolray: I can get with my managers and see if we have anything available for today. However, we are very slammed with emergency calls today as well. Me: Please do. We should take priority over people who are calling today. We called on Thursday last week. Is it because it is covered under warranty and jobs that bring in $'s are prioritized? Coolray: No, that is not the case. This was booked on the availability of the techs we have in your area, plus the available techs that are able to install this part. I will send it over to my managers to see if we have anything sooner Me: I am sure that I am being mean to someone like the young lady who took my call and booked for tomorrow, so my apologies, but after thinking about this for a few more minutes, I remembered that on Friday the technician called to see if the part was in stock, which it obviously is, but told us that it had to be special ordered. This seemed odd but I always take people at their word until I learn that I shouldn't. But now it seems to me that the reason he told us it had to be ordered is so that we wouldn't insist on a repair over the weekend. Coolray: I understand the frustration, but we would never try and push off the part repair. The part was not available for us to pick up from the warehouse until today at around 8 am. Me: He made it sound like it had to be sent via FedEx and could take some time, which is why I called this morning to get an ETA on the part only to learn that the part is available now. Coolray: We do have to order the part and then the order has to get processed, they have to check and see if they have the part etc. It can take a couple days for that process to be completed. But, I assure you we would never lie about having not having the part if we do. Me: He got off the phone and told me that the part was not available in the warehouse and had to be special ordered and then wrote exactly that in the invoice. I don't blame him, I assume he was following direction from the other individual he was working with on the phone. Coolray: I am sorry for the miscommunication. However, as of right now tomorrow is going to be my soonest. I have sent it over to my management as well Me: Please have a manager call me. This morning please, before 11. Coolray: I have sent it over to managers and they will get back with you as soon as they can. I cannot guarantee it will be before 11 am. They eventually scheduled us for noon to 6 pm on Monday, 6/23/25, only to cancel us at 8 pm when I inquired about the technician's arrival. Repaired in 1/2 hour on 6/24/25. 5 days 95+ heat. read more

Purchased brand new $15k HVAC last year from Coolray for 1100 square foot home. Nothing but issues since installed. Service technician is different every visit with different reason for not working properly, "you need insulation, it's too hot outside, unit too exposed to sunlight, power surge, needs coolant". System Still not cooling my house and 80 degrees in house. Very disappointed and frustrated. Had maintenance plan, not sure how to get this addressed by company. read more

Poor installation process and bad customer service. I paid over 6k for a new HVAC system and it stopped getting cold less than a year after installation. It finally broke down after having the system for 3 years. I have a 10 year warranty, but was told it would cost me 3500.00 to fix my system which includes the free part from my warranty. Beware of this company at all costs. I have a carrier system-I would recommend Rhema or some other brand manufactured in the USA. read more

Terrible company. All the other reviews are correct. Wish I had read them first. They were the only company that could come quickly. Now I know why. Told me I needed a new system but asked if there was anything else they could do. Replaced both condenser motors for $2k and did nothing. Now saying I definitely need a new system but they'll credit most of the 2k if I go with them. Avoid like the plague. read more

Bought house with a carrier infinity. The warranty was transferred to us. At first cool Ray was great. They had some outstanding tech guys at first. Then They sold us a special electric static filter about 6 years ago and it was wired incorrectly. This is where our negative journey began. Ended up making them remove that filter contraption. Our airhandler became quirky and would develop condensation and the coils would freeze. The system was constantly struggling. The techs would blame me for using wrong filters pointing to unused filters that were designed for previous home. we just never threw them out but didn't use either. Or they said we must be closing all our vents. Once they did find 1 vent closed and suddenly all future reports stated there were closed vents. There weren't after that 1 time. I kept telling them the blower fan isn't working like it should. It wasn't cutting on when I try to use manual, they told me that wasn't the problem and I shouldn't use the manual fan anyway. After fighting them for 6 years (I know I know but it was under warranty) I finally got a second opinion once my 10 years warranty was up. Guess what? It was the blower fan and the controller board connected to it that was faulty! The pricing was very high to replace it by the new company, so I got a third opinion. And guess what.... Same diagnosis as the 2nd company! I hired the 3rd company because they were a carrier dealer and cheaper on cost while the 2nd company was higher in price, not a carrier dealer and pushing me to replace a perfectly operational unit. I feel so vindicated. Poor, but vindicated. And am very disappointed in cool ray. Avoid the bigger companies with enticing pricing gimmicks and run to smaller companies like Seasonal Systems in Woodstock. read more

I have purchased a new Csrroer air conditioning from Coolray. I found them through the Joe. Depot stand in the store. Two things I want to point out 1. Use carrier products ! Which is what I wanted . Price is exactly what I was expecting and service contract and lifetime warranty 2nd . Just got my service done by Steven Moore who was very professional and great to work with. He is a great positive attitude and overall was great to deal with Thanks again Coolray and a special thanks to Steven Moore read more

Quality of technical service and interaction with technicians is excellent. That's their strength. The lowered rating is to protest the ever-increasing push to make technicians into salespeople so that with every visit they're expected to upsell more services or add-ons. For instance, they sometimes push for $400 for cleaning the coils and fan on the outside compressor unit, something that takes very little time, a modest amount of relatively inexpensive cleaning solution, and is a service that should be bundled into the annual maintenance which is already more expensive than many competitors. Another... after being hard-sold on this every single time they were out, I also caved and bought the HVAC surge protector for $400, which turns out to be a $70 part that takes like 10 minutes to install. I could have had a more comprehensive whole-house surge protector installed for less than that. I was also falsely told that for some reason I'd still want this even with a whole-house one. Doesn't make sense because a surge has to go through the whole-house protector to get to the outdoor unit unless that unit itself is directly hit by lightning, in which case the HVAC surge protector wouldn't have a chance to save it. So as much as I appreciate the good service, I would more appreciate less constant salesmanship and fairer pricing for some of these things. The constant sales pitches are exhausting. read more