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Cooling Concepts

5.0 (14 reviews)
Closed • 6:00 am - 8:00 pm

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Vince C.

I definitely can recommend Cooling Concepts Carlos was very professional, arrived on time and was very detailed in his diagnosis of our AC issue. He pinpointed exactly the cause and repair needed. Very reasonably priced repair and offered recommendations to keep the AC HVAC system running great. Thanks again

Lorenzo S.

Just recently had my yearly service with Carlos and I couldn't have been more happy with it! He's been our family's HVAC man for years now and has done nothing but a great job keeping us cool during the hot California summers. Highly recommend him and is very affordable! Thank you again Carlos !

Got all the dirt out of our condenser unit!

I hired Carlos for preventative maintenance on my A/C unit and I have nothing but good things to say! He was professional, on time, and on top of all that he was extremely informative. Definitely will be recommending Cooling Concepts!!

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1 year ago

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3 years ago

Hired right on time for summer. Great service and great pricing. Definitely recommend. Ask for Carlos.

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3 years ago

Carlos , has great experience, and knowledge of his job. He installed my AC heating unit were very happy ! Thanks Carlos

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4 years ago

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Review Highlights - Cooling Concepts

“I hired Carlos for preventative maintenance on my A/C unit and I have nothing but good things to say!”

Mentioned in 11 reviews

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Our A/C stopped working during this horrible heat wave, and after calling 11 different HVAC…read morecompanies, this was the only company that was able to get me scheduled the soonest. They originally booked me for Saturday but told me they would call if an earlier appointment became available. To my surprise, they contacted me the very next day because of a cancellation. Our technician, Fabian, was outstanding. He was extremely knowledgeable, professional, and thorough. He took the time to explain what was causing the issue and also educated us on the importance of routine A/C maintenance to help prevent future problems. I really appreciated that he answered all of our questions without making us feel rushed. The entire experience, from scheduling to the repair, was excellent. It's hard to find a company that's responsive, honest, and reliable, but this one exceeded our expectations. We will definitely continue using them for all of our future heating and air conditioning needs. Highly recommend!

Extremely disappointed with Southwest HVAC…read more I called Southwest HVAC in April to have my AC serviced before summer because I have a newborn at home and wanted to make sure our system was reliable before the hot weather hit. I specifically took the initiative to have the unit maintained ahead of time because keeping my family comfortable and safe was a priority. During that visit, Southwest HVAC charged me $1,000 for a capacitor and a hard-start kit. I thought the price was extremely high, but I agreed to pay it because I trusted that I was paying for professional service and, more importantly, peace of mind that my AC would be ready for the summer. Fast-forward ONLY FIVE MONTHS and my AC won't even turn on. Naturally, I called Southwest HVAC expecting them to stand behind the work they had performed just five months earlier. Instead, I was told I would have to pay another $100 diagnostic fee just for them to come out and look at the system. That's what I find completely unacceptable. You charged me $1,000 to service and repair my AC, and less than five months later the system isn't even turning on--and your response is essentially, "Pay us another $100 and we'll take a look." If you are going to charge customers premium prices for HVAC work, I expect a reasonable level of accountability when the equipment fails shortly after you serviced it. I shouldn't have to pay another fee simply to find out whether the work I already paid you $1,000 for was done properly or whether the components you installed have failed. The timing is especially frustrating because I specifically had this work done BEFORE summer precisely so I wouldn't end up in this situation. I have a newborn in the house, and now I'm dealing with a non-functioning AC in the middle of summer after paying this company $1,000 for service only five months ago. $1,000 in April. AC completely dead in September. Another $100 just to get someone to diagnose it. That is not what I consider good customer service, and it certainly isn't what I expected when I paid Southwest HVAC to service my system. I would strongly recommend getting a second opinion and comparing prices before giving this company your business. Based on my experience, I am extremely dissatisfied with both the service and the way they handled the situation afterward.

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Unfortunately, I'm very disappointed with my experience. We have been paying for a monthly…read moremembership that includes preventative maintenance, and our AC was just serviced by this company about two weeks ago. We were told everything looked good. Two weeks later, our AC completely stopped cooling during a heat wave. This was actually the first emergency no-cooling call I've had since signing up for the membership, and when I finally needed them, I was told they couldn't get anyone out until the following day. That was especially frustrating because there have been times when my scheduled maintenance appointments were canceled or rescheduled because technicians needed to handle emergency no-cooling calls. I completely understood that at the time because emergencies should take priority. So when I was the customer with the emergency and no AC during a heat wave, I expected that same level of priority. I ended up calling another local company, and they were able to come out the same day. The technician found that our dual capacitor was out of range and needed to be replaced. Once it was replaced, our AC was back up and running. What's most disappointing is that this is the type of issue I would expect preventative maintenance to potentially identify, especially when the system had been inspected only two weeks earlier. I understand that parts can fail unexpectedly, but given how soon this happened after our service, it makes me question how thorough that maintenance visit actually was. I do want to add that every technician we've dealt with from this company has been very nice and professional. My disappointment is not with the technicians personally, but with the overall value and reliability of the membership. We've continued paying monthly because we wanted the peace of mind of preventative maintenance and support when something goes wrong. Unfortunately, the first time we actually needed emergency service, we had to call and pay another company to diagnose and fix the problem.

Cooling Concepts - hvac - Updated October 2026

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