I contacted this company to come and service our unit at our office back around the end of July 2020. They sent out a tech, who "serviced" the unit and reported to his boss that the unit was leaking at the service valve and he repaired it along with refilling the R-22. He did not explain to me what was the actual problem nor what he did to fix it. He just came back in the office to collect the payment for services rendered and to check if the air was blowing cold.
The air blew fine for a few days and then returned to only blowing out hot air. My duties have me in and out of the office at all times and it was not until a few days later that I was able to have a chance to call their office and report that the unit was not working, blowing cold air. This is when I got a chance to speak with the "Boss." Not sure if I have the name correct but I believe it is Rolly or Romie. The conversation with him was less then productive and brimming with an unprofessional, aggressive, bully-like attitude that I had taken too long to call him about the "work" that was supposedly done. Pictures were taken and sent to me and he assured me that his tech did what the invoice stated was done and the fault lay with the unit itself being old and in need of being replaced. I had originally dealt with a sales rep named Walter who was professional, humble, and informative. He even sent proposals for options to replace the unit. When I asked to speak with Walter, instead of having to be spoken to as if I was the target of the school yard "bully," I was lied to and told that it was his off day when in fact, I had found out later, Walter had quit working for this company. I followed up with emails and only received more excuses and blame on the units age and that the tech would come out and check the unit again but, if he found any new issues we would be charged again for the service call and cost of repairs, if any.
A family friend advised me that he, in fact, was a hvac tech and that he would come by and check the unit out. In short, he came out and looked the unit over and to my surprise found a leak, on of all things, the service valve and that the unit had no refrigerant. He made a video showing the leak, and showing that he did replace the valve and refilled the R-22. The air began to blow cold again and has been blowing cold since. He also discovered another leak that was also repaired with a quick weld. So if he found all these things, my question was, what did the Cool Running Air tech really do to my unit? Why did he not see the same leak that needed to be welded when he was working on the unit? I emailed Cool Running Air about this new revelation and the fact that the service valve was actually fixed this time and offered to send the videos I was provided.
That email was sent on 8/12/20. As of the date of this writing, I have not received a response in any form.
In closing, my soliloquy is to point out, in my opinion and first time experience with this "company," that they are dishonest and only concerned with praying on the lack of knowledge people have with hvac so that they can sell people like me new units. I would not recommend using this company unless you want to be strong armed into buying a new unit for your office space or your home. I usually do not write reviews, especially bad ones, but these guys left a real bad taste in my mouth and I had to share this experience with everyone to save someone from making the same mistake I made.
Tony D
Apex Turnkey Construction LLC read more
