This used to be my husband and mines favorite club. They seem to have hired a bunch of new staff, which is amazing! It's definitely positive to see the company continuously expanding, but not when it's not done properly. When I used to come in to nirvana Tempe, the staff was always pleasant and friendly. I felt welcomed upon coming in and it was an exciting time of my day to come out and get my meds. I am a true medical patient and not a recreational smoker, and have an autoimmune disease, so when I come in, I like to be in and out. Well this new staff is not professional, doesn't know their material; meaning, that when I ask about a certain strain or product I'm given misinformation. This evening was kind of the straw that broke the camels back, which is what led to this review. I came in and the security guard was looking at my ID like it was fake (mind you , I've been coming here for several months now and know a majority of the guards) and then the bud tender seemed annoyed that I was there to pick up my phone order. Almost like it was more of an inconvenience that I interrupted her personal conversation at the moment. Customer service is a huge deal, and while we all are going through a lot in life during this weird time, you still need to be professional. People like the staff at nirvana are why the cannabis industry is never taken seriously in the medical field. Get it together nirvana center, energy exchange is very important and 3/5 times have been there lately it's been low vibrational. read more

im disappointed with the level of customer service i receive. and willnt be returnin.

This place was better when it was the nirvana centre, only recreational so if you have a med card I would consider finding somewhere else to shop. Also god forbid you bring anything bigger than a wallet they won't let you in. Honestly just go somewhere else. read more

Good people good products, I highly recommend. Easy process in and out no hassle. I will be back soon. read more

If I could give NO FUCKING STARS I WOULD !!! How are you going to have deals on your website and not honor them.? More then one occasion that this has happened. Maybe instead of sitting there all dam day fix your deals so people don't waste there time driving to your dispo and walk out with nothing. Thank god for MINT dispo cause you won't get shit from me read more

Place is a ripoff... Clearly realized they can sell $10 g's from double out in AZ and now no deals are offered in the valley

Deals are pretty good. Kinda long wait but went at peak time when people are getting off (4pm). Very cool vibe! Everyone seems to be in a good mood and happy Ben was really cool and should be a manager!! He was so helpful read more

Shoutout to Phoenix w Nirvana. Solid buying experience, great deals for 1st timers, and prices hard to beat. The team here seems dedicated to making sure people leave happy, today came in and was comp'd a new gpen after spending on cartridges. Also, thank you to Jelly, a manager who will accommodate for people with mask issues; willing to provide face shields and to do what's necessary to get people the medicine they came for. read more

Nirvana Center is simply the best. I won't go anywhere else. They have the BEST deals and selection in town! The budtenders are nice, knowledgeable, and efficient. I cannot recommend this place more highly. read more

Michael at the call center is the best. He took some time to explain the differences in the processes between distillate, live resin, and live rosin. He earned my business by providing this great information Mo is one of the best bud-tenders in the shop as well. Very kind and eager to help read more

Stopped in today,,, thought I was getting an alright deal with 2 one gram carts for $75,,, walked out paying $93 and for 2 half grams,,, I don't think nirvana expects returning customers, cause I just got molested,,, not to mention it's delta 9 with added terps,,, realistically cost them $5 or less and after tax ur paying nearly 100 fucking dollars. Haaa! read more

Cookies is a great place to go as the deals here are always very beneficial. They have a great assortment of products that will leave you craving more! Glad I was told about this place! read more

They advertise sales and prices that they don't honor when you get there and wait in a line for 20 minutes or they won't include the full details to the deals I'd recommend avoiding this scam of a dispo and go to literally any other dispo in az that can do there prices right read more

I've been in a lot of dispensaries and this is by far the worst. The bud tech was either high on his own supply or it was his first day. He couldn't answer the most basic questions without help from his colleagues. He was completely unhelpful. I brought a friend with me and this was her first dispensary experience. I hate the experienced it in this way. In addition, the overall supply of edibles was also just poor. No variety at all. Lots of brands I'm unfamiliar with. I don't recommend this spot and I won't go back. read more

Very disappointed with today's visit! The advertised price on their website and on their printed material was apparently wrong. No apology. No offer of compensation. Absolutely nothing! May or may not go back. They have gone VERY downhill since changing to Cookies from Nirvana. read more

Nearly every time i come i get skipped. came in today and not to my surprised got skipped again. told the lady at the counter and she tried to gaslight me saying it was my fault for not saying i was a pickup order. didn't think i had to if i wanted to go to the back and add to my order. so i was just gonna wait in line normally. but nope got skipped. and said something to my bud tender and she completely ignored me. terrible customer service terrible staff terrible everything. not even gonna come back and use my reward points don't feel like waiting 30+ minutes on a not busy night. read more

I don't go to any other dispo because this one has the best deals, the best people, and the best mary jane! I appreciate this entire place every time I go and my guy Ben is always my go to!! He's definitely the best bud tender at Nirvana and gives the best vibes read more

Make your workers answer the phones, they let it ring then hang up twice. I'm a medical patient who needs help picking stuff out online, y'all just keep getting worse. UPDATE!! Didn't think they could get any worse, they sold me something from 2020. Thanks for selling a medical patient old shit Definitely will never be back read more

Cookies - Harvest date: 2020/12/07 - Cannabis Clinics Near Me - Tempe, Arizona

wackest dispensary ever you don't even have a turn you wait for the guy with the tablet, who looks clueless! I was told by one of the customers you have to catch one of the workers with a tablet. I was like what " NO TURN" by now I had been skipped like 3 times. btw this was my first time. No direction just a bunch of idiots running around looking stupid including me. ILL NEVER GO BACK THERE EVER AGAIN!! read more

Cookies is my go to places from good dealsss to the employees always doing a great job !!!

Want to miss buying weed off the streets again? Then shop at Nirvana in Tempe just one time. A great location for a dispensary that unfortunately is horribly managed. You immediately feel the frustration the second you walk through the front door. A poorly ran line and front desk leaves you waiting excessively long periods of time to be served. Additionally they severally mispronounce peoples names with zero care. On multiple visits I've had to go back to the front desk to make sure my name was on the list to be called up, which it wasn't. To save time on waiting Nirvana does offer online and phone orders for pick up. Unfortunately most times this option takes longer then just walking in. Not to mention you may not get what you ordered online as they don't immediately fill online orders. I experienced this issue after calling in an order at 8am, when I went to pick up later that day my medication was not available as it wasn't bagged before being sold out and inventory wasn't updated. The wait times at Nirvana are further crippled due to poor staff management. Large quantities of team members being issued breaks during busy periods is not ideal for business. Where Nirvana shines is in its product variety, unfortunately this is also where it suffers most. Having a large variety is great, but not having an actively updated inventory online is bad. Further more this Nirvana location has become notorious for offering online sales on their website that are completely inaccurate, this has been confirmed by the employees and supervisors at this location. The frustration continues beyond Nirvanas website, as their online advertisements and text based ad's on multiple occasions have had inaccuracies as well. These inaccuracies are openly blamed on a 3rd party company that this Nirvana location uses according to the supervisors in Tempe. Over all it appears that Nirvana needs a lesson in how to take responsibility for their business. On several occasions the Tempe location has failed to honor pricing on advertisements they send via text daily. Claiming that "oops" that's a mistake by the people who post our ad's. To this I say, not my problem that's your own problem Nirvana, take responsibility and honor your advertisements. On one specific occasion I purchased medication which was .5 under weight. When bringing this to the stores attention I was turned away and advised to contact there client who supplied the product. That's like buying a t-shirt from a store and the store telling you to call the manufacturer about returning it. I did however call the supplier as instructed who promptly apologized and informed me that Nirvana has full permission to exchange inaccurate medication. Further adding to the frustration at being directly lied to. For the above reason is why I gave a 1 star review, fix your problems and I'll fix my review. read more

Love nirvana center, but note that they don't do debit nor do they take any sort of Hypur pay. So bring cash! ATM on site too!

The rent a mall cop at the front door was super rude. He said there's a 45 minute wait crudely and gave us a dirty look. I tried calling to see HOW the wait works, is it only a couple people at a time?? Then the rest are just fucked for another hour? They don't answer their phone lol. This was our Go to but not anymore. Damn read more

Tanner service was amazing‼‼‼ I couldn't have ask for anyone else ‼ I can go on and on

Worst experience in 4 years of being a med patient. First you go through something like airport security where you are wanded down and have to empty your pockets and everything kid you not thought I'd be handcuffed and shackled next just to buy my meds. This does not deserve to be called a medical dispensary whatsoever they do not care about med patients they assume everyone is there to just get high. Plainly put if you have a med card don't come here they operate more like a drug dealers then they do an actual medical dispensary! read more

I'm from Cali I've gone to the stizzy shops and I've worked at one as well. I came to visit a family member i decided to go to this shop. I bought two stizzy pods mind you I still had the one I bought at the actual stizzy shop in LA. I got there got sky walker and birthday cake. I opened one instantly red flag the pod was upside down like if it was previously used and on top of that THEY ARE FAKE !!!!! the actual pods have the warning cannabis sign on the pod it self. IF YOU GO TO THIS SHOP PLEASE DO NOT BYE THE STZZY POD THAY ARE FAKE !!!! On top of that the prices for a half gram is 30 buck for a half gram and a full gram it's 45 bucks at the actual shop in Cali get your money worth and do not get scammed this is how the pods should look like. Btw they guards are ass holes on top of lazy staff takes over one hour just to go In would 0/10 will recommend read more

Cookies - REAL POD FROM THE ACTUAL STIZZY POD IN LA CALIFORNIA - Cannabis Clinics Near Me - Tempe, Arizona

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I was welcomed in with a warm smile and helpful bud tenders. They have a wide variety but the cheap stuff is cheap. I was overall happy with my purchase and am happy to go back read more

Great service and helpful staff. Wide variety of selection. However, their cheap bud is cheap and stale. Everything else is great tho

Love this entire environment Always bom deals The place is real spacious It's like Heaven in here. Definitely one of my favorites Ta stop @ Neva had any issues.. Great customer service everytime I step foot in the buildin. Keep up the good work read more

Shame on you Nirvana.... You can only use the typo excuse so often and I have heard it more than once. I placed an order online first item thc said 25.24 what I got was 11.79 .... Second item online said thc 17.78 and what I got was 8.63 I am a senior and could not see the small type as the bud tender shows me covering that part .... I get home and see it with my magnifying glass and call Nirvana and was told rudely that it's my fault and to ****off and hung up on Seriously there are better places to shop And now they treat you like a criminal just to get in the door and then rip you off SHAME ON YOU NIRVANA SHAME ON YOU read more

Staff us knowledgeable, friendly and selection and pricing is unmatched. They have all the varieties, tons of brands, and the lines move fast. read more

Top notch selection and quality in the Valley. They got the exotics and the right prices. Order online and you will be in and out!

Security wasn't very friendly because I look young. I wouldn't recommend for first timers because it can be overwhelming here. Staff inside are great though and talkative. Prices are high unless you take advantage of the many deals they have. I only occasionally shop here because it's close-by. read more

I absolutely love this dispensary. They have the best specials in the valley. Make sure to check out their daily happy hour specials if you like free prerolls or cartridges. The budtenders and friendly and the online ordering is easy and efficient. read more

Ben is awesome! Love the new cookies it is very appealing to the eye and all of the products are either set at a good price or on sale, so many bogos read more

Everything about this place is great! Damien was very helpful & his recommendations were top tier. He was definitely knowledgeable in the strains & flavors. Everyone should check this place out! read more

Great customer service and product. I would definitely be back and recommend this location to anyone

Best dispo in Az hands down fast service, great bud, in a decent part of town. This is the spot!!

The gal who helped me was sooooo nice! She was so sweet. They also have soo many options to pick from compared to other dispensary's I've been too. Recommend!! read more

Emilio was helping me on checking out today. The service Emilio was giving was phenomenal, his humor, his professionalism, his wide diverse understanding of every product exceeded my expectations by miles! During checking out an angry gorilla came out of nowhere and started to attack me and to my surprise Emilio flew right over me, in front of the gorilla, protecting me!! Emilio starting hypnotizing the large dangerous beast and magically turned him into a bunch of edibles! Cookie edibles! Thats when he invented Gorilla Cookies. Not only did Emilio give outstanding costumer service, he saved my life and made an infamous strain. I loved my experience here today and will come again!! read more