They promised the best chocolate chunk cookies in South Haven and didn't disappoint. Staff were great and happy to answer questions. It's not a big store, but there's plenty of outdoor space to enjoy your treat. read more

Disappointing experience. Cookies ordered on Wed for Fri event. Called Fri to confirm.Was told out for delivery. Never arrived. Called Sat to inquire. Was told out for delivery. Although too late initial event, would accept. Told out for delivery. Never arrived. Called Mon to ask what happened and was told would call me back . Today is Wed. No call. I cannot comment on the quality of the cookies as never received, but would not count on receiving them unless you can physically drive there and pick them up yourself. The order was placed by my daughter, Emily, who is traveling for work, and asked that I find out why the dessert she promised was not delivered. read more

Small storefront with a few seats. Came in to browse and left with 2 cookies - got the Fall Out and Butler's Pantry. Both are delicious. Cookies are $3 a pop. read more

Cookies On Call! - Bakeries Near Me - South Haven, Michigan

I discovered this delightful bakery recently, enjoying a tasty cookie. The customer service was very friendly and helpful, and there were a large variety of cookie options to choose from. read more

I really wanted to go in here and taste fantastic cookies, but it was just not the case. The store is actually in a great location, but it almost looks like it's closed all the time. I'm not sure if this is due to some window tint or an "Open" sign that's barely visible, but it was hard to even tell until I open the door. The girl at the counter was extremely nice, but for being strictly a pastry/cookie shop, I thought the cookies would have much more of a "punch," or some type of unique or noticeable flavor. However, they were pretty bland. read more

Cute shops in downtown South Haven! They have lots of cookies to choose from. I had the chocolate coconut, which was a chocolate chip cookie with toasted coconut in top. It had big chocolate chunks. I also had the double chocolate cookie, which was a chocolate cookie with big chocolate chunks. Both cookies were good! They were crunchy along the edges and gooey in the center. Yum! The ladies running the store were super nice. read more

Cookies On Call! - Chocolate coconut - Bakeries Near Me - South Haven, Michigan

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Walked by and could not resist stopping in. The smells were incredible. I had a chocolate chip cherry cookie. It was fresh, moist and absolutely delicious. They had many different cookie options and bakery items. Their cinnamon rolls looked so good, but I held back and had only one cookie. They make all of their items from scratch and weigh each cookie before baking to ensure they are the same size and bake to perfection. Definitely worth a visit. read more

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The best cookies ever! We were sent a gift box for the holidays. It was shipped directly from the bakery. The package of cookies were arranged and presented so beautifully with gift wrap, thoughtfulness and extra attention to little details. There were two boxes sent inside the package, one box had chocolate chunk cookies and double chocolate chunk and the other box was biscottis. I live like an hour and a half away and after having these, I would drive to this place for more, it's truly a delight to the senses! A fantastic gift idea for loved ones nearby, but also for those who live far away. read more

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What a lucky find for me!!! We were just looking for coffee and saw the sign and WOW! Left with SIX of the best cookies we've ever had! If I had to pick a favorite, the salted caramel! But the cherry scone cookie, the almond, the chocolate cherry... omg- I can't even remember everything we bought but check out the photo! They made it home (2 hours) but gone by morning! Now I've seen pics of the cake and I think I'd come here just for a cake! read more

Cookies On Call! - Salted caramel!! Omg! - Bakeries Near Me - South Haven, Michigan

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This place is great! The fresh baked bread (Olive Loaf is my fav), the cookies superb (Strawberry Cookies like whoa!), and the coffee is low acidic and great! I love the staff too. Highly recommend. read more

When you're walking around South Haven don't forget to grab a cookie from Cookies On Call! They are baked FRESH and taste so delicious PLUS- the prices can't be beat and the staff is extremely welcoming and friendly. I took a friend here and she loved it so much she insisted on coming back two more times during her visit with me! read more

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I always love the cookies and cinnamon rolls at Cookies on Call! Service is great and the business is locally owned. Thank you for the great service and the delicious treats! read more

Cookies On Call! - Peanut Butter Chocolate! Yum. - Bakeries Near Me - South Haven, Michigan

Omg. Best cookies you'll ever have. Not even kidding!! I regret not buying more to bring home but let's face it, they would have been gone before I left the area. Soooo good read more

These cookies were top notch. Incredible textures. Powerful flavors. I was with a big group and basically got one of everything and made it a point to try each one. I'm trying to think of which ones to recommend but honestly you should really just try them all. So why 4 stars? I also got a custom cake. While the cake looked fantastic (especially considering they use buttercream instead of fondant) the buttercream tasted... bad. The texture was off and the flavor was bland. 5 star cookies. 3 star cakes. read more

Stopped and had some fresh cinnamon rolls. So good, so fresh. The young gal working the counter greeted everyone who walked in the door! Love the decor and ambiance. Well done and sooo delicious! read more

Some places are WORTH THE CALORIES! This place is amazing. Stopped in to take a peek at the selection and was pleasantly surprised. From the taste of the cookies you can tell they spare no expense and use high quality ingredients. The owner is awesome and extremely accommodating. What a pleasant surprise! read more

Absolutely one of the best tasting homemade cookies I have tasted in a long time. Super thick and moist. Loved the chocolate, coconut cookie and the chocolate with almonds. read more

Visited last week during our maiden visit to South Haven. Took a dozen, 4 different types, all good, well worth the visit! If the owner would only learn how to make molasses cookies?!?. Got a cake bomb too! read more

Cookies on Call was great for us! We used them as desserts for our wedding and it was delicious! Reasonably priced and Abbie was very easy to work with in helping me place our order. Would recommend for catering or otherwise! read more

We got our wedding cake top made here because we decided to go with cidermill donuts for our guests and still wanted a cake to cut for photos the day of. OMG it was the best cake I've ever had in my life! It was super easy to communicate with the owner and there were a lot of flavor options. We decided to go with the carrot cake and let me tell you it was the best carrot cake I've ever had in my life! 10/10 would recommend for events, their cookies are also insanely good! read more

What a great place! We walked in with our 10 month old daughter and the kind ladies suggested if our baby was teething the biscotti was a must try. They generously offered to double bake the biscotti overnight and we could come back the next day to purchase. Baby girl loved them! The size was perfect for her to hold and nibble on. My husband and I may have snuck a bite or two and they were delicious. We had the almond and there was just a hint of sweet. Also, the sugar cookies are yummy. If you're in South Haven with or without a teething baby, this place is a must try! read more

What a wonderful family owned cookie business. I was passing through town and the woman behind the counter went out of her way to find me a GLuten Free Macaroon and to give me a little history on South Haven. They ship everywhere so they have my business. You won't be disappointed read more

Cute little shop, very nice workers. Good black coffee and biscotti. Nice treat on the way to the beach.

Cookies on call made the most amazing cake bombs and cake for my wedding. there usually tends to be a lot of waste with wedding cake. Frans work is not that cake. we had 200 guests and we had not one cake bomb left and our guests decided to cut into the small cake for my husband and i. my mom being one of them. my mom said for our one year she's going to have Fran make another cake for us and she's going to order herself one as well. she said it was by far the best cake she's ever had. Thank you. we will definitely be in to visit you the next time we're in town. read more

Delicious and unique cookies, as well as breads and pastries. Chocolate cherry chunk cookie is my favorite. Authentic biscotti from Sicilian recipes. The owner and her assistant are charming. Definitely worth stopping in. We are here for the summer and have already been back 5 times! read more

Had a custom cake made for my wife's bday. Cake was excellent. The other baked goods in the shop smelled great but i didn't get a chance to try them. I would definitely order from them in the future. read more

The owner was very rude to my family when my six year old was loud outside. We never got a chance to try any cookies. After the owner insulted the boy my wife said, "we will not spend our money here." The owner said, "Please, don't spend your money here." The owner was unprofessional, rude, and overreacted to kids being kids. read more

This place is pricey. 9:00 bought two small scones and a smaller cinnamon roll. The scones were basically small drop biscuits with a couple of blue berries infused. Very dry and Small. The cinnamon roll was a little larger and also dry. read more

Not just the best cookies in West Michigan, they also rank among the best in the Midwest. My fave is what I personally call the "Peanut Butter Explosion"; it's like a molten cake that oozes with chocolate and PB when you bite into them. I might argue with the "pricey" term used to describe these cookies. Maybe it's subjective, but when compared to other bakeries in West Michigan, the cost of their products are inexpensive, really. When one considers the fresh ingredients and delicate hand used to create them, it's quite the bargain. To limit the discussion to just cookies is rather a moot point: their line of breads, cakes, etc., are something to behold. All excellent and delicious. Frankly, this bakery is a regional icon. read more

Delicious cookies! Owner/baker is wiling to do party orders as well. These are fantastic, better than homemade, cookies. We tried them in saugatuck last fall & we're happy to see a new shop in South Haven! read more

Nice atmosphere but the cookies were hard and became more stale if you didn't eat them right away. Got them again in the morning a couple days later, thinking they'd be more fresh, and they were even more stale, like they kept leftover cookies from the night before and sold them the next morning. If you love stale, overpriced cookies, waste your money and come here. read more

Cookies were so yummy! Crispy on the outside and just right on the inside --homemade. Very fresh! The two ladies were so friendly and kind. Will definitely go back when we are in the area. read more

They could charge you just to walk in the door and inhale. It smells that good!! Get a cookie (or 2)! You won't regret it.

Wow! Everything we had here was delicious. The bakers were so nice too. I'd recommend the cookies, but the pastries and biscotti were amazing. If you're in South Haven, it's a must. 10/10. read more

We were so impressed with Cookies On Call! The Salted Carmel Chocolate cookie was AMAZING!! And the coffee is also really good:-)

Frannie is such a delight and of course her cookies are amazing and so fresh. We first started visiting Cookies on Call when they were in Douglas. We now make a special trip to South Haven whenever we are in South West Michigan visiting family or vacationing. We always have to purchase a few extras for our long ride home. read more

Seriously, the BEST scones I have ever head! We are always make sure we stop here when we are in South Haven. Not only is the staff warm and friendly, but the baked goods are AMAZING! I have tried many of their baked goods, but the cherry scones are out of this world. read more

Cookies are okay but overpriced. You must eat them right away. They grow stale quickly. If you save any for the next day they are very hard. Could be a problem if you are thinking about shipping them anywhere. read more

I took a trip to visit my boyfriend's family for Thanksgiving week. During this trip to Michigan I got the pleasure of meeting Franny and Abby in their South Haven store. They were both an absolute joy and completely made my trip. I couldn't believe how much Franny and I had in common regarding our Italian heritage, and background of all the wonderful, and diverse baking and cooking we did with our grandmothers'. Also to find a store manager like Abby, who takes such pride, that we thought she was the owner for the first 15 minutes of our visit. Before I get started, please let me explain that my family owned an Italian bakery in the Boston area for 54 years. So I grew up with the same disciplines that Franny did, which are: superior quality ingredients, attention to detail, and most important: lots of care and treating your customer like they're family. Franny shared with me her Cucidati cookies (the Italian Fig Cookie) and in just one bite I was transferred back to my childhood, where my Nonnie used to labor for hours on these magical gems. I've read through these Yelp reviews before posting my own to see if others had the same delightful experience I did. I'm thrilled to find that just about everyone has. But for those few who posted negative reviews, let me help you understand something. Homemade; real homemade, means the freshest ingredients with no preservatives added. Store bought cookies last for months due to all the preservatives. I took back to Boston a dozen of Franny's cookies, from her oatmeal, to her peanut butter, to the hazelnut, etc., and that was on Thanksgiving evening when we left. It's now November 29th and we're still enjoying them. They did not go stale and probably because I knew to keep them in an airtight container. These cookies are perfection: a little crisp outside and when you bite into them, perfectly soft and rich in the centers, the way homemade cookies are meant to be baked. We also got to enjoy their baguette, again baked to perfection. Franny and Abby are not the type of business owners that would sell their customers old products (seriously, have you met them!). Anyone who takes the time to get to know these lovely ladies sees this first hand. These are class A women who want nothing but the very best for their customers. They have a loyal following because you leave their store feeling like extended family and because they sell a superior product. So my dozen mixed cookies, along with biscotti, and of course her famous, Cucidati are still being enjoyed. My elderly mother who ran our family bakery for 50 years tried Franny's cookies on Sunday the 27th and the Cucidati brought tears to her eyes. She said she couldn't remember the last time she had one that reminded her of her mother-in-law's recipe (our Nonnie). So to Franny and Abby, thank you for a fantastic experience at your store! Thank you for your exceptional customer service. I'll be placing my holiday order this week. AND - I look forward to continued business with you and will make it a point to come see you both during all my trips to Michigan. read more

We just rec'd cookies and cake bombs for an 85th birthday gift -- here in California. When we opened the box, the house smelled like a bakery. We sampled a couple of these amazing cookies and WOW, they tasted like they just came out of the oven, soft and yummy! I don't know what others are talking about being stale if you don't eat them right away. Not the case. These cookies were packaged and presented beautifully, with tender loving care. The cake bombs are delish! I know quality and these cookies are pure quality. Another thing I love about these cookies is that they are not too sweet! I just LOVE that because most bakery cookies taste like crunchy sugar, and these are absolutely perfect! Not too sweet but very rich so you can't eat too many!! I'd say these are the best cookies I've ever had from a mail order bakery (or any bakery) and I've ordered baked goods from many online companies including H&D, and none of them come close. In fact, most of the products from other online bakeries are so commercial tasting that I'd do better buying from Costco. Oh, and if they seem pricey to you, just remember: you get what you pay for. read more