I travel to Suffolk regularly for work and always look for local spots I can't find back home. I've driven by Cook Out many times, but the poor reviews always held me back. On Tuesday, I decided to stop in for just a shake--and honestly, it was very good. That gave me some hope, so I came back Wednesday for a full meal. Unfortunately, the reviews were right--if anything, they didn't go far enough. The experience started off rough. The cashier had one of the worst attitudes I've come across in any restaurant. No greeting, no help, no acknowledgment--even after I mentioned it was my first time eating there. She seemed completely uninterested in being there and definitely didn't want to help customers. I ordered a shake, double cheeseburger, onion rings, and hush puppies. My shake was slapped down on the counter, and it was so sticky it nearly took two hands to pick it up. The tables were dirty, everything felt sticky, and I was immediately glad I had ordered to-go. The food looked decent in the container, but the taste didn't follow through. It was all just... bad. Greasy, bland, and disappointing. It doesn't seem like the owner has eaten here recently--or maybe even visited the place in a while. If they had, I imagine things would look and feel very different. I'm not going to call the number on the website, because there's really nothing they could say or offer that would convince me to come back. I just wish I'd gone somewhere else. read more

Cook Out - Double cheeseburger, onion rings, hush puppies and a chocolate shake - Fast Food Near Me - Suffolk, Virginia

Never had issues with cook out, I always order the same thing and it's always correct and the taste is always spot on, I always order bacon, cheese burger ketchup only, fries and vanilla shake and never an issue, whenever I'm back in the states I will definitely go visit read more

I swear the customer service at Cook Out has got to be the worst I have ever dealt with! It never improves, they continue to hire rude young kids. I hate the fact that I LOVE some of their food and definitely their milkshakes because if it wasn't for that I would never go back! Tonight we went and got one tray with a Cheerwine and an EXTRA LARGE Cheerwine- we got 2 regular instead. Sat there in line for 5 minutes while the cashier ignored that I was there - when I could finally get her attention and I told her all i needed was a LARGE Cheerwine she rolled her eyes and snapped THAT ISBA LARGE OH MY GOD!!! While the manager sat there and did nothing. Rude ass kid read more

Cook Out - My receipt on my bag - After I paid I was given this ... - Fast Food Near Me - Suffolk, Virginia

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Food and service are both good and the establishment is clean! We didn't try the milkshakes but the iced tea is good! Give it a try.

There's always something wrong with my order here. From a wrong burger to a wrong order to something as simple as not receiving lite ice. I don't even go at busy times either, won't be coming back. Cookout located on Indian River Rd. in Va Beach is 5x as busy as here and yet they've never messed up an order. I don't know what it is about the city of Suffolk but y'all just can't get right. read more

A great fast food restaurant you get a hell of a lot of food for your money and they have an extensive selection of milkshakes I like that there are actual entree type items offered as sides like a walking taco or a chicken wrap Today my two sides were a honey mustard chicken wrap and a beef quesadilla those alone could fill me up my entree was a Cajun style grilled chicken sandwich I also upgraded my drink to a fancy shake and it was the thickest peach cobbler shake I've ever had they know too because they legit give you a spoon with it they know that straw will not handle all of that. Mine had full peach slices and hearty cobbler pieces I did not finish my meal in one sitting I was able to snack all day and still have some ice cream left My total was just over 10$ so definitely a great deal The service today was very quick and the cashier was nice the parking lot was clean as well and the double drive thru helped the line move pretty quickly read more

Cook Out - Very thick peach cobbler shake - Fast Food Near Me - Suffolk, Virginia

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Absolutely unacceptable. I order a meal, a bid double burger, Out West Style, with fries and onion rings, and a side of cheese bites, and just a plain hot dog for my pup. The server practically pushed the food out the window to me. I live twenty minutes away. I get home, and there is no burger, and no onion rings. There were fries, a couple of chicken nuggets, and two hot dogs. I attempted to call to speak to a manager, and the number to their business is "not in service." This is beyond disappointing. read more

This place sucks! They screw up every single order, never fails. One employee rushes you like you're in an auction or something . Only to get your order and it's wrong . It's a joke, it has to be. You can't call directly to the store which is another red flag. read more

They gave me everything on my burger but the patty they suck don't go there late night waste of 12 dollars

A worker i recently was served by (Caison I believe was his name) is one of the nicest people I've met in a long time, excellent customer service. read more

Phone number disconnected.. How are customers supposed to reach the restaurant when their order is incorrect?

Gave me and my husband food poisoning. Food was old and stale too. Definitely won't be coming back.

couldn't decide on what to eat for dinner so cookout was the answer. When i say they did not disappoint. I ordered a big double burger with two walking tacos, if you haven't tried them i would recommend. The burger was hot and the topping were fresh. The walking tacos were just as delicious. Would definitely recommend this cookout for a late night meal. read more

I give it 2 stars for the milkshakes. But the fries are horrible. They're always burnt to a crisp. I've since stopped asking for fries. He put them on my plate anyway after i said several times i do not want those fries.They didn't give me a fork to eat my barbecue with. No napkins. And the staff that took my order was rude.. I will not be coming back. Worst fries ever!!! read more

Walked up went through the front door and walked up to the counter. Female walked up to the register and told us we can't wait on you go use the drive thru. They were more worried that the. Guy playing on his phone in the dining room who apparently works there left the door open rather than waiting on a customer. read more

Food is good, but the drive-through service is very slow! This and attitude at the window, haven't been back in over a month.

Yee-haw! Cook Out (CO) is comin' to Suffolk! So, saddle up, partner--I stopped by on their opening day, and I'm ready to tell you my tale. I've been planning to check out CO, but when I found out one was being built right down on N. Main St., I was excited. When I knew today was *the* day, I grabbed my boys and we headed over there. The parking lot was crazy, though, so I decided to eat lunch at Chick-fil-A across the street instead. However, when we were done, the parking lot at CO had quieted down. Being the good Yelper that I am, we went over to CO even with our tummies full. That's dedication! The first thing I noticed is that they have a double drive-thru--I have never seen that before! The second thing that caught my eye was the interior when we walked inside. For a fast food joint, CO is pretty cool. CO is a southern chain (North Carolina, Virginia, South Carolina, Georgia, Kentucky, and Tennessee) that boasts their "cooked outdoor style," and they use a hunting lodge/Old West décor. I *really* dig the feel of the place. I love the high ceilings (except when it's busy in there and too loud) and the unique sink next to the counter and condiments station (see my pic). The service was quite impressive, especially on their first day. The staff was friendly (not CFA-friendly, but much better than the average fast food establishment), the order process was fast, and the food came out without any errors. So far, so good. Right? *gulp* Well, folks, that's where the positives stop. We all shared a hot dog Cook Out Style (Mustard, Homemade Chili, Homemade Slaw, Onion), a regular burger Out West Style (Mayo, BBQ Sauce, Pickles, Bacon, Onion), a small fry, and 3 shakes (Strawberry, Mocha, and Caramel Fudge). Fries: I thought they were awful. They reminded me of Burger King's fries when they changed to their yucky ones. No flavor at all. Enough said. Burger: My oldest ate this by himself, but I did take a small bite of the meat. When I opened up the wrapper, it looked like a hot mess. Again, it reminded me of BK's burgers--tasted like flame broiled, dry, and overdone. My son said it was the worst he's ever had. Moving on... Hot Dog: I took two-three bites and that was all I could finish. The hot dog was super tiny--no plump, juicy dog here. I know there was coleslaw in there, but I couldn't taste it with all that salty chili on top. Blah. Shakes: Okay. I lied. The shakes were pretty decent, especially the strawberry. If I were to ever return, it would be for the shakes. Look, I had low expectations anyway, but I wanted to try it out. I was impressed with the service and the ambiance. I have a feeling that CO will be busy--the big draw here is the value. If you can deal with regular fast food, then you might be pleasantly surprised at CO. For me, it's a big no. Sorry CO. read more

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What a shit hole! Every table was dirty and the one I sat at was sticky. You could see the swirl marks where they wiped everything down with a dirty rag. Can you say gross? And the floor was greasy slick, dirty, and something was leaking in the one area with standing water. I truly, honestly almost feel on my ass. I really hate to see what the food prep area looks like. The food was decent though - I just hope it stays in me. read more

This was the 1st Cook Out I've been to that had inside seating. This made my Cook Out experience even better. I ordered the Cook Out Tray, which is always the best value and a lot of food. On the tray you order one main item, then two sides, and a beverage - all for one low price. I ordered the double burger with chili, mustard and pickles, fries, a corn dog, and sweet tea, Food was ready with minimal waiting. Enjoyed my meal! read more

Cook Out - Fast Food Near Me - Suffolk, Virginia

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Waited in line 25 minutes to get helped. Only one line was open. Cars were wrapped around the bldg. 2nd line vehicles were asked to go to the 1st line. A lot of cars left and went elsewhere. There are 7 places open until 10 and 4 until midnite within a 1/4mile radius. There were no available parking spots because the teens had parked there and were out "tailgating" and talking. The manager could have had them move, but no manager could be seen. This was at 8:00 pm on N. Main St in Suffolk,Va. I eat there several times a week. The young man at the window was polite, but very busy. read more

The Cookout is probably the worst burger I've ever had. I would not waste your money here. Go across the street to Chick-fil-a, you'll thank me later! read more

This Cook Out is terrible. Someone picked up the food for me, so this review is only based on the quality of food. When I saw the low rating, I was thinking how is a Cook Out rated so low... it's a Cook Out... I can honestly say I've never had a food quality issue with Cook Out. Anyway, I ordered the Club Style Chicken, Cheese Fries, and a Sweet Tea. Club Style Chicken - not hot, not seasoned, not good Cheese Fries - not hot, barely had any cheese sauce on them, barely had any fries Sweet Tea - not sweet at all The person who picked up the order said the speaker in drive thru was terrible, and they messed up his order. Putting slaw on his bbq when he requested no slaw. I don't have anything else to add, except believe the reviews. read more

Pulled to the drive through to place an order and gave them notice I had 2 orders. The lady took both orders and asked us to pull around. Once I got to the window they only gave me the first order and said I would have to go back around and place the second order. As I looked around and noticed, I was the only vehicle in the drive through and parking lot. They still refused to give me the second order unless I went back through the line again. I will not be visiting again. read more

So far it appears like homemade barbecue! They don't have ribs at least I didn't see any! Burgers chicken and hot dogs. Lots of choices and sides need a repeat visit before I decide if I really like it but so far so good definitely recommend read more

Cook Out - Fast Food Near Me - Suffolk, Virginia

Stopped by for a late lunch (2:30pm). Line wasn't bad given these COVID times; the drive thru speaker is awful. They can't hear you, you can't hear them. After ordering 4 burgers, 3 sides, 4 sodas the total was ~$30. Not a bargain, but was hoping it would be worth it. Shocker, it wasn't. Burgers served on wonder bread buns and the meat tasted like it was cooked by your Uncle Gus who can't cook and thinks char is a seasoning profile. Next time I'll pre-order from a chicken place. read more

The only good thing was the service at the drive thru & the temp of the food. The fries were sad & the hot dog buns soggy.. Never even left the p lot. Will Never return or recommend this location. Tried them for the 1st time in Roanoke Rapids NC & it was great. read more

Worst. Food. Ever. My husband brought me chicken quesadillas. There were two folded pieces of tin foil, didn't look like anything was in there. I went ahead and unwrapped one; the burrito wrapper has hard on the edges as if it had been left out, the middle was cold and flabby, and it looked like that's all it was!! I cut into it to see if there WAS something in there. There was a tiny layer of cheese and some kind of sauce, and that was it. Terrible. The onion rings were pitiful: obviously old and had been re-heated so many times they were dark brown and full of grease. There were 4 onion rings and 5 hushpuppies. It was the worst of the worst. I would avoid this place like the plague. read more

Customer service is slipping fast. This Cook Out was our favorote place to eat, but not so much any more. It is clear that Corporate needs to do some mystery shopping here. In the kast 4 or 5 visits, my order has NEVER been correct. The staff get frustrated with customers because the drive through speaker is HORRIBLE, the staff seem to be more concerned with the pressure of getting cars out of the drive through rather than getting orders correct. We only come here now because it is nearby, not because we enjoy the experience anymore. I would love to see the Suffolk Cookout be a positive experience again, but they need a MAJOR OVERHAUL. Good luck. read more

The only cookout I have visited in the area that has CONSISTENT good customer service. Other cookouts are rude. read more

The milkshakes are the best in town.I love the Big bacon cheeseburger with lettuce Tomato ketchup mustard and pickle. My fries are always perfect . I have tried a lot of things on menu.I like the chicken strips and fries plate . Going back this weekend. read more

Staff was not wearing any masks when my son and female friends went for dinner. My son asked the manager (we think) to put one on. She went and got one but still refused to put it on! Won't be back any time soon! read more

Went here for dessert with my cousins! While they had more food I just got hush puppies and a shake. Was really surprised at how much food we got for such a cheap price. I also loved that I could let my creativity show make a custom shake (mocha and m&m). Service was great and food was hot, I will be back !! read more

First, they gave me the wrong flavored shake and when I brought it back the young girl just handed it to me with no apologies high as gas is now. Second, the burger was the worse burger I have ever had from there. For there prices I expect much better service. read more

The restaurant is clean and the food is hot and fresh. They are very reasonably priced. They have a wide assortment of milkshake flavors and they actually use real fruit and not syrups. I have always had timely drive thru service and accuracy. For fast food I would rank it among one of the top. read more

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Everything was good other than the young lady's in the drive thru don't pay attention

This place has really went down since opening....... the food is just thrown together and the customer service sucks..... never have to worry about getting my business again after tonight 7/31/18 . Placed a drive through order,when I received my order the tray was sideways in the bag. The food was just horrible,the onion rings were half done,barbecue was nasty and the bun was soggy and just fell apart,nuggets were burnt. Stay away from this place....... read more

First the good. The place didn't smell bad and the temperature was comfortable. That's about it. Now the bad. Service was subpar. They got the order completely wrong. Onions on a cheeseburger that we specifically requested no onions on. Went back to get it replaced, while waiting for that discovered that my strawberry milkshake was vanilla. Went back to get that replaced. While I was waiting at the counter for my meal to be corrected the staff visibly started arguing over who's fault the mix up was. Once I received the "correct" meal everything was soggy and bland and on round 2 the cheeseburger they forgot the cheese. Safe to say my family and I will never be returning to this establishment again. read more

Very pissed we ordered at 9:49pm and 13 minutes later the cashier came and said they were cooking our food. I'm looking like we'll thanks for the heads up. At 20 minutes later as we tried to get our money back the food appeared. We asked for a manager nobody ever came. Very upset read more

Cook Out - Terrible service waited 20 minutes for our food. - Fast Food Near Me - Suffolk, Virginia

5 Stars for the Memorial Day tribute. Great selection, corn dogs as a side! Very good grilled hamburgers. read more

Cook Out - Fast Food Near Me - Suffolk, Virginia

Honestly the longest I've ever waited in a drive thru. Employee at window had her mask pulled down under her chin the entire time I was at the window. Food was extremely dry and cold. Overall experience = horrible read more