I'm done. I've given them too many chances. One time, they gave the smallest pieces if onion rings. Another, it looks like they put kid size patties on regular size burgers. They did it again today... kid size patties on a regular size burger. On top of that, I redeemed a card, got a nasty look from the drive thru server and she yelled to the manager "hey! Come help me take care of this card s**t!" Done! read more

Cook Out - Cheddar Style Big Double. The name lies. - Burgers Near Me - Memphis, Tennessee

You know, I get it... working sucks, especially on a Sunday. So I go to Cook Out around 4:30pm to get a milkshake. I walk in and there are two employees on their phones looking out the window. There is nobody behind the counter. So, I wait there for 4 minutes before being acknowledged by a nice woman in the back. She takes my order for one milkshake and she asks another girl to make it. I hear a sigh from the woman as she says "this is the worst possible time." Tell me about it. Thanks for crapping on my Sunday too. Anyway, the milkshake was the bomb. The service? Not so much. I don't need the attitude and if you don't like what you're doing, go work somewhere else. I didn't pick your vocation, you did. Just makes me miss Danvers even more. read more

The hushpuppies ALWAYS hit! The service felt a little rushed but it's called fast food for a reason.

The service was fast but the food was kind of a mess all over the box. It wasn't very hot and it seemed like it had been just sitting for a while. That being said, the taste was good. read more

Cook Out - Drive thru menu - Burgers Near Me - Memphis, Tennessee

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Extremely slow service, waited over 45 min in the drive thru. Our order was incorrect, cold, and the staff was rude. The only part of our order that we didn't throw away was the shake, that was delicious. Overall, I would never recommend this place to anyone. Sorry. read more

Cook Out - Cold chicken sandwich. - Burgers Near Me - Memphis, Tennessee

Service was quick... food came out hot and fresh... pretty affordable in my opinion... get a combo tray u get an entrée 2 sides and a drink for around 10 bucks... not bad of a deal...the milk shakes were pretty good as well... over 40 varieties of milkshake available!!! read more

It never fails either someone isn't listening the service is shitty or I'm lied to about the menu and what comes with something I'm tired of this and it's every time I come the GM gave me his word I wouldn't have this problem again but now I'm let down this the third time I've been let down I'm done with this location and cookout I'll go back to eating at the one in Jackson ms when I go home to visit nice job losing a customer read more

The food is great The prices are great as well. most of the service is great. I highly recommend it for the money is worth. It's a great deal. read more

I had an off day today and I decided not too cook, but go to cookout and get me something to eat!! So I went and the guy that was working the front register was so kind and he explain how the Trays work with the two sides and a drink!! It didn't take long for the order to be ready! So I paid for my order and then I went home and enjoyed my food! It was so delicious and season to a T! I will definitely be going back!! I give them a 10 star ratings! Thank you!! God Bless you all read more

I seek out COOK OUT when I'm looking for delicious fried cheese and creamy specialty milkshakes. Not been disappointed in any location yet.

The workers are greedy! We had three meals and the workers wouldn't give us more than 2 sauces... read more

Cook Out - Cookout - Burgers Near Me - Memphis, Tennessee

This day we went on a Saturday.. The Cook Out was busy and customer service was FAST. Food took a hot second & Came out fast and fresh. In the drive through going Fast. All we ordered was 2 milkshakes. The peanut butter banana. So good. Pieces of banana cup lined with peanut butter. Thick and creamy. And the other one was the pineapple banana. Chunks and pieces of fruit. They are tops in the milk shake category. read more

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Love , love, love! The cook out. Had a double bacon cheeseburger, the patties were delicious and moist. Bacon was amazing lightly Crisp and a good quality. Cheese was completely melted and creamy. All the produce was fresh and crisp. We had onion rings and damn they were tasty. I can't wait to eat another cheese burger. read more

We ordered cheese bites and the workers did not give them to us and they are denying we even ordered them. this is unacceptable and I will not stand for it. we paid for the cheese bites and we didn't get any. read more

I love going to cookout for my late night cravings! service is quick and fast. The food is always fresh! Definitely the go to spot!

I'm gonna give them a five even though they deserve a four for one thing. My order is the same every time I go and it's always a different price. But other than that, food is always hot and always good. You can always get a milkshake there! They have a surprisingly amazing barbecue sandwich. Try it! that's the only sandwich I get. The price you're not gonna beat! read more

So I first heard of cookout, I was told it was like a fast food BBQ style restaurant. I don't know why but that excited me! Atmosphere wasnt bad Was expecting something worse to be honest. But it was clean. So, I will be rating the cookout from fast food standards. Not like normal sit in restaurants. Apples to oranges!! Right? Other than IN & OUT , best fast food restaurant. And hella cheap! Burger, fries, chicken nuggets, milkshake. 5.99$ dayyuumm. And it actually tasted like a pretty legit burger. I enjoyed myself. It didn't make me feel nasty at all like usual fast foods usually make you feel. So I was like "whhhattt..?? No heartburn??" Other than that, it was good. I really enjoyed myself. read more

Awesome customer service. And my food is always fresh. I never have to wait long to receive my food. I can get in and out on my lunch break easily. read more

This is my first encounter with a Cookout and I loved it. Keep in mind, my 5 stars here doesn't necessarily mean it was better than 4 stars I'd give to another restaurant. I place this in my fast food category which excludes certain factors. This is fast food in every sense and I'm also judging it by the price I paid for what I got. I got what I paid for, they got my order correct, my food was hot, and the place was pretty clean. As for the burger I got, it won't make my list of best burgers, but I honestly think it was the best burger I've had for fast food. I will never eat Burger King again. Future consumption of McDonald's for me, would be a matter of survival purposes. I'll admit I do get a craving for those Krystals sometimes, but this burger was different. The meat was grilled and it had flavor without being salted or seasoned. This was a better burger than I've had in many restaurants. I got a really good 1/2 pound burger, fries, and Coke, plus paid sales tax for $8.49! I only hope they can keep up their quality. It seems to be a trend that fast food places start off really great and go downhill. Everyone is happy and excited to go to work. They work together as a team and tell each other "great job!", but then after a few weeks, they hate their jobs and they don't give a shit anymore. I've seen it countless times. read more

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What happened to the consistency with this Establishment? This is literally a whole banana in my banana pudding milkshake and literally me cookie. This is just laziness and I will not go to this location for another Milkshake read more

Cook Out - Terrible - Burgers Near Me - Memphis, Tennessee

Now...what is this? I ordered a corn dog and other items. but this? Really! I'm sure you all SAW THIS BEFORE PLACING IT IN THE BOX. LOW DOWN. read more

Cook Out - The "corn dog" they gave me. - Burgers Near Me - Memphis, Tennessee

My children likes this food and I like the price for it They're cheap and quick.............. read more

This was one of the most hood cookouts I've been to. The service was interesting but everything came out good and correct. The burger and quesadillas were awesome. Make sure you get the tray! It's a lot of food for cheap and it does the job. read more

Cook Out - Food - Burgers Near Me - Memphis, Tennessee

Nasty food , rude service! First off going to sonic for a corndog and the burger is an after thought. The girl at the window was so rude and impatient. Have never been to the godawful place and will never be back! read more

Disappointed. Cookout was suggested to me as a late night meal option and after looking at the menu I was extremely excited to give it a try. I arrived in the drive thru a little after midnight. There were two cars in front of me, no problem. The first car and second car order and pay all within no more than 5 mins. Now it's my turn to pay. I had two orders 1 Tray - Cheeseburger, french fries, and hushpuppies with sweet tea and 1 Tray - 2 quesadillas with onion rings and hushpuppies with diet coke. After paying my total, which I must admit was quite reasonable for the amount of food you get, I was given my change and my drinks and waited for my food. I waited in line for roughly 35 mins before receiving my food. I left the drive thru at 1:10 am. Although, at this point I am pretty frustrated for having to wait so long and at this point, thoroughly hungry, I'm excited to get home to eat. After finally arriving home, I open up my orders and to say it nicely, I was disappointed. My first Tray with the cheeseburger was a piece of burnt meat on a bun that dwarfed the "burger". Instead of receiving fries, I received a chicken wrap that was also burnt and drenched in ranch sauce. I will admit that although the hushpuppies were overdone, they were still pretty good. The second order with the quesadillas was also pretty lackluster. The quesadillas were supposed to be chicken but they were more like cheese tortillas featuring a hint of chicken. All-in-all the food wasn't good enough for me to come back and try it again, the prices however might get me to try another location. Despite waiting for so long I did have a pretty good experience with customer service seeing as it was after midnight. The staff was fairly polite all things considered. I did notice people walking in and out as if they were all taking breaks at the expense of the customers. But I'm not sure if that's the case I just know that the food and the experience could be much better and I hope it gets better since it's closer to my house. :) read more

This location is not very customer-friendly. I know that's hard to expect from fast food but we went here on New Year's and our order was messed up, the staff seemed preoccupied with each other, and we could smell pot somewhere in the establishment. It was a really interesting experience and I doubt I'll be back. read more

Two stars because "Meh. I've experienced better" sums it up perfectly. My first impression was that the restaurant looked nice but was really smoky. They must have a ventilation problem. But they've been open for a few weeks now, that should have already been fixed. Even more annoying than the smoke clouds lingering in the dining area was the loud christian music coming through the speakers. I would prefer not to have to sit through a sermon with my burger. OK, the food... I ordered a combo with cheeseburger, fries and corn-dog for sides, and soda to drink. The burger was great. The fries and corn-dog were trash. The fries were the thick, cold, limp variety that I remember from the school cafeteria. The corn-dog was just weird tasting. Can't explain it; it was just bad. I won't be back. The excellent burger is not enough to draw me back for horrible sides and an uncomfortable dining area. read more

Here in "Tenn A Key" visiting and I'm in the mood for A quick bite. Saw this the other night and noticed it's not too far from where I'm staying at, figured I walk over there. Ordered the regular burger well done w/cheese, lettuce, tomatoes and onions. French fries and Strawberry shake. The Dining area is spacious and clean with table seating as well as booths. The burger is pretty tasty. Fries are good and warm, could've been A little bit more and the shake is thick and creamy. In total, it was under $10.00 not A bad experience. It's definitely worth A trip, if looking for A quick bite, simple good tasting burger. read more

Cook Out - Outside on Union - Burgers Near Me - Memphis, Tennessee

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service is slow. Employees need more training . last six times I have been to this location folks asking for money on the lot. not Cool

Woman at the register was extremely rude. Don't say "hey" to me like I'm your home girl. I'm not. Disgusting. I walked out. Learn some professionalism. The one on highland has much nicer and respectable staff. And they are mostly college students. Smh. This woman needs to be fired! read more

Service was quick and the banana pudding milkshake is always amazing. The perfect dessert with far too many calories. If you like banana pudding you love this shake. read more

The line is always extremely slow and they gave me the wrong order the last time I went

This cookout is trash. I would not recommend. This is no the first time, but the LAST TIME that they will fuck up my food. My order had a chicken quesadilla and I had 0% of chicken in my quesadilla. I'm beyond mad. I hate when I leave a drive through after waiting for over 5-10 mines and they still have kore order F'd up! They need a better crew and/or new management on night shift. DO NOT GO AFTER 9PM read more

Overall, the menu at Cookout is great! I've tried three locations in my area and have not been disappointed. However, I noticed a change in one of the menu items. I normally order a strawberry milkshake when I order my Tray. It's so thick, I just use the spoon. But this milkshake is not the classic Cookout shake. It tastes like some powdered mix where you add water and freeze. It is NOT good at all. I don't know if they cut costs due to the pandemic or there's a shortage of ice cream, but this is unacceptable. I hope for the sake of other locations this is not the new normal. read more

Very unprofessional service. Had 2 different order takers at the same time, no greeting at the window, card just handed back to me, I was passed my food and the window was closed. This is unacceptable. Is this really the state of the restaurant industry?!!! read more

The order people were very nice, but you would NOT beleive what they put in my quesedia's. Painted on cheese in one and a tiny piece of chicken from the counter or floor in one. Different cheese and salad in another with a chicken finger, and ground beef of some sort in another. 3 different things in the same order. Really? Total jerks. Morons, and it's because I'm white, look spanish (Mexican they call it). Whatever. I'm not black. Total knob jobs. read more

It's rare that I write reviews nonetheless negative ones, but this is DEFINITELY warranted. This was my second encounter with Cook Out, the first being in Jackson, TN and I loved it. Meals were quick, good, and cheap and easily became my favorite place to go to after work. Moving to Memphis, I was craving a burger and Cook Out was the closest and most logical choice. Initially, I'd give my meal a solid 2.5/5. Not terrible, not great either. They forgot everything I asked for on the burger I asked for (mustard, pickles, bacon, lettuce) but the cheese and still charged me for it. The food wasn't all that hot even though I waited quite a bit for the food. I've experienced better, but it didn't taste bad. I almost left it at that. Not even 30 minutes later, I felt feverish, dizzy, and extremely sick to my stomach. I spent the next 24-48 hours experiencing every stomach issue to boot. I'll spare the gross details, but it was hands down the sickest I've EVER felt from food poisoning. All in all, I'm never going back to the location read more

Alright I have gone to this place two straight after work and I will say that legit this place is way superior than every burger fast casual beside Five Guys. I think eventually that Cookout will take over all the now vacant Dixie Cafe all over Memphis I would say because their food is worth the price to drive to. For 6 to 8 dollars I would go there every other day for my burger fix!! Try this place yourself and see what you're missing out on. read more

Love there burgers & chicken sandwiches!!great place to get a good quick meal!!! Anytime we want a good burger we come here!!

I have heard nothing but really good things about this location. They are super fast and polite at the window. The shakes are probably the best in Memphis! However, the food isn't that good. Mine was cold, old, and tasted like it had been sitting in a Togo box all day long and they just warmed it up in the microwave. I will give them a second chance but not a third if their food hasn't improved. Let's hope for the best :) read more