To start off, the staff is very unfriendly, like it pains them to have to talk to you. Then, I ordered the smallest burger they have ($7.55) "to-go" and asked for mustard, pickle, onion, and lettuce - NO mayo and NO ketchup. On the road, I was so hungry and had to keep driving. When I bit into the $8.29 kid's burger, it was loaded with mayo and ketchup, which I find completely gross. I was too far away to take it back, but good grief! I was starving, so I choked down 2 bites and threw the rest away. I don't know whatever happened to great customer service at fast food joints, but it's really hard to find it anymore. This store definitely does not care. I will never return. read more

It takes a minute to get the food out, staff is excellent, burgers are really good! Also if you haven't been to five guys before when you order small fries it's typically enough for 2 people. The lobby is always clean, they have a Coke "freestyle" fountain drink machine too! Worth noting they offer free in shell peanuts, I really enjoy this however if you have a severe enough peanut allergy it may not be for you read more

I ordered catering for our office of 20 burgers with all the toppings on the side, along with 4 large orders of fries. They did wonderful with this. When I arrived at the restaurant to pick up they were finishing up all my burgers and dropped my orders of fries, so I would have good hot ones. They had all the toppings ready and boxed up nicely, with all the hot boxed up together in one box and cold in another, and also had me a bag with plates and utensils, and a bunch of napkins. From the time I walked in, I was greeted with a smile. They also helped me out to my car with all the boxes and bags. Everyone at the office is raving over how good everything is. We will definitely be doing this again for our monthly lunches. read more

It has been a very long time since I visited this location. Milkshakes were not on the menu, but this particular time they were. I ordered a little cheeseburger, little fry, and an Oreo milkshake. Everything tasted great and my order was made without having to wait a long time. My favorites are the cajun fries and the peanuts! I should really just order fries, milkshake and peanuts. Yea it is pricey, but allow yourself one visit! You have the option to dine in, but I rarely see anyone dining in when I am there. Staff is fairly pleasant and greet you when you enter, so that is always a plus. read more

Five Guys was a Five out of Five! Hot fresh food, clean restaurant, and no long wait. As we stopped by for a casual quick dinner, the restaurant appeared fully staffed on this week night. They were friendly and treated every customer and "Door Dasher" nicely. It's a nice treat when you want to spend more on a quality "non 30 minute wait" burger and shake. $$$ I love that their fries are made using peanut oil and how each burger is customizable. And yes, I added bacon and grilled mushrooms to my burger. read more

Five Guys - Bacon Cheeseburger and Regular Cajun Fries (Note some fries are not shown) - Burgers Near Me - Bartlett, Tennessee

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Five Guys is known for their Burgers and Fries, but the also do an outstanding Hot Dog! Their hot dogs are available in three versions: plain, cheese, bacon, or cheese & bacon; plus basic condiments. Today, I enjoyed two plain hot dogs with mayo and relish; plus a small order of Cajun fries. DELICIOUS!!! Kudos to Kitchen/Service Team for fast and friendly service. The Team shouted out a greeting as each customer came through the door. Orders were taken very fast and food preparation neat and professional. read more

I asked for a lit cheeseburger no bun.... I got this patty that was not even a 1/4 inch thick and a slice of cheese.... WTF!!! read more

Five Guys - Burgers Near Me - Bartlett, Tennessee

Been a long time so I felt I had to update my rating. I think their service is slipping (below). Had another single cheeseburger, with what I wanted on it. Didn't get a receipt and asked for the order number. Gave me the wrong one. They seem to have an assembly-line approach towards building the burgers. Should be efficient but it appeared to lose mine. The wait seemed excessive but I didn't time it, The taste is still great read more

For several years Five Guys has been my go to... I have several food allergy/intolerances, and they always take such good care of me, and wear gloves to prevent cross contamination. The only thing that could improve and be better is if the app had a way of ordering with a food allergy prompt to let them know to wear gloves and avoid cross contamination. I have to call after I order to make sure they know it's an allergy order They always take care of me and they always do it with a smile. Now, if they could just open one in Cordova . read more

Cool, simply laid out dine-in place. Great burgers made the way you want. A few other dinner items if all in your party is not into a burger; but, it IS a burger place! Saving best for last, the French fries are the bomb! Service is friendly and efficient. Great place to hang for good carry-out. AI drink machine is rad! read more

Should have reviewed them sooner. We lived in Bartlett for two years, and this was our "after church" lunch spot. The food was always prepared just the way we ordered it, and the fries are perfectly cooked. I noticed that there was always someone cleaning the tables ( and this was PRE-coronavirus). The employees were very friendly and courteous, and it was a pleasure eating there. While living in Tennessee, we visited locations in Nashville, Jackson, and Shelby County. In my opinion, the Bartlett Five Guys on Stage Road is the VERY BEST location in Tennessee. It is also one of the best food places overall in Bartlett. read more

Most of them know me by name, which means I come way too often. The burgers are always perfect, and they have the best fries, which they don't drop until you walk in so they're always fresh and hot. Again, in case you didn't catch it the first time, they have the BEST fries. read more

Always great, the service is always on point as well as the taste of food, closet to cooking at home

Food was good. Customer service was terrible and staff was rude. I asked why none of the drink machines had diet drinks remaining/as an option or if they were out.. apparently that was the funniest thing the staff had heard all day. One of the guys working said "I'll let my manager know" and everyone laughed and that was the end of it. read more

The food is always great, but I'm tired of their online ordering always being unavailable. We always do to-go so it's a pain having to wait at the store. There are 5 locations in Memphis and this is the only one that has problems with their online ordering. It's starting to be such an annoyance that I want to just stop going there all together. read more

Decent food, but usually double the time they tell you it will be ready, even when you follow the app promos they just clear it out as completed before you get your order. read more

The guys that work at the Ridgeway location are very rude! After standing at the counter for at least 2 mins one of them finally spoke, I told him I had an online order, told him my name and not one of the 3 guys ever said another word to me. He put the bag on the counter and turn around, I asked, Is that for (my name) and all I got was "yeah" Will not be back!!! read more

It's Friday at 4:55 pm. Go in to place an order and the staff say "we aren't taking anymore order today" I say why? They say "because we are short staffed" there was SIX people behind the counter!!!! That's more than they have most of the time. The crew looks at you with their dead stare and you can see it in their eyes... absolute incompetence, zero will to work, complete and total laziness. There was three customers in the building hy the way so that's two employees per customer and they just can't muster up enough work ethic to do the job they are paid to do. She said they are closing early.... Lol from how it looked they've been closed all day while getting paid hourly. I've spent a ton of money in this place over the years but I won't be back. Keep hiring these mouth breathers and you will have a hard time even getting three people in the door. Tops BBQ is right across the street and has better food any way but they are always busy... maybe it's because they don't refuse to make burgers and fries like FIVE GUYS burger and fries!!! Maybe you should change the name to 10 guys burgers and fries since that's obviously what is considered a full crew and makes them capable enough to put a burger patty on a grill. read more

Recently visited this location with my best friend. She recommended it. I've never eaten at any location before and I thought it was A++. Came here on Friday night in the middle of the dinner rush. The wait after ordering wasn't to terribly long. My burger was cooked to perfection as I ordered it and juicy as can be. I'm not a big French fry water but I thought Five Guys fries were pretty tasty. Highly recommended! Definitely will be back! read more

Fantastic burger and fries but the orders are constantly wrong here. One time they even forgot the burger and when i came back they gave it to me a second time totally wrong. Forgot bacon another time. The cooks and order takers have a huge disconnect. I can't help them anyway other than to say you can't get 5 stars when you give me the wrong burger or forgot the meat !!! I'm literally looking at everything now before I take my food home because I these guys are so sketchy read more

Just got home from ordering from here. Asked for a bacon cheese burger no ketchup, no mustard,and a cheese burger all the way. Had to pay a extra dollar for bacon( not a big deal, I wanted some bacon). Got home and have two cheese burgers all the way. There is other places to go for a burger that will actually get made correctly. Never again five guys, good bye. Btw, I knew i didn't want ketchup cause it is pure sugar, gross!!!! read more

I love the consistency of his hamburger joint. They have a very small menu but everything they do, they do very well. I love the app and the fact that I can call in my web order. The fries were always hot and fresh when I arrive and everything is always clean and the staff is always friendly. read more

Five Guys - a restaurant counter with red and white checkered counter tops - Burgers Near Me - Bartlett, Tennessee

If i could give this store 0 stars i would. I don't understand how they have 4 stars on google. Every time i come to the store I have to wait for a long time for my order. This particular time i waited over 30 minutes on an online order when multiple people were coming straight in, ordering, and getting their food while I'm still waiting on a burger and a fry. It seemed like no one knew what was going on, manager included. I'm never going back. read more

This is just down right ridiculous! This burger is so good ...it's just GOOD! The people are friendly and the burgers.....did I mention they were good? They are customizable with grilled onions, steak sauce, grilled mushrooms, etc. Go get you one. You can also try one of their hotdogs. I've never tried one but I've seen one being prepared and they look delicious! read more

Five Guys - Good Ole Burger - Burgers Near Me - Bartlett, Tennessee

It was pretty good. I've heard so many good things about how great the food was and the size of the portions ect. All and all it was just OK they give you a ton of fries but they aren't anything to write home about. The burgers themselves were actually pretty small but they were good. The place was clean and the staff was friendly but, after everything I've heard it was pretty underwhelming. read more

Five Guys - Burgers Near Me - Bartlett, Tennessee

Always a local favorite of Bartlett. Friendly service and delicious food. Their fries are amazing!! read more

Five Guys - Burgers Near Me - Bartlett, Tennessee

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I was pleasantly surprised at the great service we received here. Being it was Fathers Day, it was very busy but all the employees were friendly and helpful. As with Five Guys, the food arrived quickly, cooked to order and piping hot. Their fries are the best in town with that great 'boardwalk' taste and perfect seasoning. The addition of hot dogs and grilled cheese is a welcome change for those out there who would like a change from burgers with lots of choices of toppings. I would happily recommend this site for a great lunch or dinner. read more

Food was exactly the same as the other Five Guys I have been to (which means YUM) and apparently the music issue had been taken care of, but the wait was much longer then the other Five Guys. I am hoping that is because their new and are still working on it. The drink machines are awesome! Had never seen anything like it. But super yummy burgers and will be a regular here. read more

Five Guys - Coolest drink machine ever! - Burgers Near Me - Bartlett, Tennessee

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Thank guys for your fast and wonderful service with a smile The best burger joint in Bartlett read more

Normally when we come here it's absolutely wonderful. Tonight was a little different,as soon as we walked in the door the employees rolled their eyes and said "How many patties?" I replied 4. As my order is being taken I asked for a large fry,the employee says "You know that feeds four people right?" I replied "Yes that's why I'm getting it." Once again he rolled his eyes. Both employees were playing and throwing our bacon,FaceTiming or taking a video of some sort. Then they kept staring at our food going "Eewww put cheese on that hoe" Truly hope they didn't mess with our food but there's no way of knowing. I also truly hope these two are not here the next time I come back. Very disappointed. read more

Let me start by saying I'm a huge Five Guys fan. I've eaten at one in a dozen or more states. I make it a point while traveling. That said, my first visit here was a colossal disappointment. Yes it looked right. But there the familiar experience stopped. The crew seemed new or undertrained. Still I was hopeful. I opened the grease soaked bag and grabbed a fry. Awesome as always. Next, I opened the burger and took a bite. Something wasn't right. Believe me when I say I know my cheeseburgers. There was a nasty texture and when I looked down I saw what appeared to be a different kind of meat grossly undercooked. Needless to say I haven't been back. read more

If you like Five Guys, this is of course going to be the same in terms of food. I wish the service had been better, though. It wasn't terrible, just...lacking. I can't complain, though. My food was definitely delicious, the only downside in terms of food was my food being given to me in a bag that barely fit my food - since I was taking it to go, I really had no way to close it up. Also, I didn't get a full order of fries, the cup was underfilled. My burger was cooked properly and as I ordered it though, and the fries were good. read more

The bunless burger was missing from our delivery order. The fries were half cooked. Talked to the manager, who answered the phone like a teenager, about the situation. The manager stated they have been working on getting orders right. That doesn't give the customer much hope for the store. We will not be buying anything from 5 Guys again and will spread the word about childish leadership. read more

Let's put it this way.... Free peanuts, damn good burgers and a fountain drink selection that rocks. No need to go any further into the details. Just drop in and enjoy the grub! read more

The prices are outrageous. Everything is a la carte. You can customize the burger to suit yourself but if you just want a good burger, you can get it anywhere a LOT cheaper. The Cajun fries are delicious but $3 for a Little? Seriously, they call it a Little themselves and charge that for it. I guess since I'm here late though, they put nearly a pound of fries in my bag. That was a nice touch. Altogether, the food is good but the prices just make it such a bad value, it's best to go somewhere else unless you just want to spend a lot of money. read more

Five Guys - That sign that says "Voted Best Fries in Brooklyn?" They don't tell you that you're going to pay like you're in Manhattan. - Burgers Near Me - Bartlett, Tennessee

How much!?!? Great burger, but $15.00 for a burger, fries, and a drink?!? Come on!! It was a clean space and the food was quite tasty. I can't fault them on quality nor service. If I'm in the mood for a burger on pay day, I'll think about returning. read more

Five Guys is a burger chain I'd heard about for years before actually giving it a try. It's a good burger and a fairly fun experience - what with the drink machine, orders being hollered out, bright diner-ish decor, etc. So why just 3 stars? Well, first, everything is greasy, and you smell the frying grease as soon as you walk in the door. If that sort of thing floats your boat, you will love this. I don't particularly. Second, it's a chain and with so many local burger joints around where you can pick up something just as good for the money, why not go local? And third, to me it's too expensive for a drive-through/take-out and not the kind of place I want to go sit and eat. It is a good burger though, and if you go I recommend getting small or junior everything - trust me, it's enough to fill you up. read more

The Burgers here are amazing! I thought Guy Fieri's burgers were the best until I had a burger from this place. The staff is great, kind of pricey (worth it), and it will make you say "Diet who?" Lol read more

Five Guys - Burgers Near Me - Bartlett, Tennessee

Woohoo! I'm happy to report I had a much better experience at this Five Guys. The seating is still an issue, but we weren't there very long. The wait time on food was still long, but the employees were very nice and apologetic. The biggest improvement was the volume of the music! Finally, I can hear myself think, which makes it easier to choose my plethora of burger toppings. Did I mention I'm happy to not have to make the trip to ridgeway for Five Guys? read more

Always a favorite for me. Five guys, if you have never been here, is the subway sandwich shop of burgers. Lots of toppings most of which are "free". Throw in great fresh fries (and free peanuts in the shell) you have my undivided attention. While this location is not better or worse than any other they have gotten pretty cheap with the fries. A trade make of 5 guys has always been the small "cup" of fries in a bag literally buried in more fries making for a very generous portion of fantastic fries. Not so much here which is a disappointment. Still a very good burger and fries just disappointed by the portions. read more