My experience at this office has been extremely disappointing and, frankly, upsetting. When I first…read morestarted seeing Elda Villarreal, the care began on an okay note, as expected for a new patient.
However, over time her attitude completely changed. I went from feeling like a patient to feeling like an inconvenience as if my presence alone was a bother. The visits became rushed, cold, and dismissive.
It felt less like a doctor's office and more like a low-level clinic where patients are pushed through with minimal care. What makes this even more frustrating is that this treatment had nothing to do with insurance I carry two insurance plans, yet the quality of care was still poor. I was dealing with real and ongoing health issues, including high blood pressure, pre-diabetes, and other concerns, and there was little to no urgency, follow-up, or concern shown.
Appointments were spaced months apart, leaving me no choice but to seek care online just to manage my health.
After filing a complaint with Lone Star Circle of Care, I was persuaded to give them another chance and was reassigned to Dr. Sabu.
Unfortunately, that visit was worse than the first experience. I arrived 15 minutes early, was taken to the back within that time, and then left sitting in an exam room for over an hour. During that time, I witnessed another patient visibly upset after waiting an hour just to receive a simple prescription and school note something that should never take that long.
Despite being reassured by staff that Dr. Sabu would be right in, she never came in at all. I eventually walked out without being seen. To add insult to injury, I was later charged for a visit that never happened. That alone speaks volumes. I can't comment on Dr. Sabu's bedside manner because there was none she simply did not show up.
If this office operates as a clinic, patients deserve to be told upfront. I went in expecting a professional medical practice and instead felt ignored, dismissed, and disrespected. I would never recommend receiving primary care here.
The only reason I still step foot in this building is because of my psychiatrist, who is the complete opposite compassionate, attentive, and truly invested in patient care. Without her, I would have left this practice entirely.
