I'm not even sure where to begin. My Husband's hearing has been steadily getting worse over the last few years, and even though he is only in his 40's, his hearing has dipped down into the profound hearing loss range. His old pair of hearing aids were unable to keep up with this amount hearing loss. Without hearing aids, he isn't aware that I'm speaking to him unless I tap his arm and get his attention. I then look at him and speak clearly, because we have found that he is able to read lips quite well. We had a blessing in disguise when his old hearing aids went missing. We researched online and found Cook Hearing and Balance. To say that this experience has been amazing is an understatement. From the beginning, Anne, his audiologist, took TIME to evaluate, and educate both Rusty and I on our options for the best possible solution for him. She then fitted him for a pair of hearing aids, put them in his ears, programmed them, and turned them on. I watched my husband's face as he heard words and sounds that he hasn't been able to hear in years...clearly. His face showed surprise and shock. He smiled and a few words he RARELY says slipped out. Anne walked quietly around the room. She turned on a water faucet. He could hear it. She tore a piece of paper. He could hear it. She started asking him unrelated, random questions in a quiet tone while walking behind him, and he could answer ALL of her questions...without asking her to repeat anything:) Rusty cried. I cried. And she was even visibly moved. These people truly care!!! That night we went out to dinner with my dad at a busy Mexican food restaurant. He was able to hear the conversation over the noise in the room. Lori, the owner, and Anne have worked with us and our insurance company to make sure that the purchase was attainable and went smoothly. They have been sooo encouraging and positive. Everyone on staff has been so kind....from the receptionist, to his audiologist (Anne), and of course the owner, Lori. They have definitely earned loyal customers and I highly recommend them to everyone. (I even gave their name to my dad). Brenda Jennings read more

I was very frustrated with the hearing aids I had because it sounded like I was talking in a barrel, always missing key words in conversations, and the background noise was so loud it drowned out what people were talking about. That was until I found Cook Hearing and Balance. They were compassionate about my hearing problems. Thanks to Dr. Cook and Lori Cook I can finally hear like normal. I moved from in-the-ear hearings aids to receiver-in-the-ear. Oh my, what a difference. I could hear normal, and not like I had my finger in my ear all the time. They set low on my ears so my glasses do not interfere with them, and they are so light weight I forget I have them on. I now have volume settings so I can control background noise, car noise, and just hear the conversation. The bonus with my hearing aids is I also have a wireless connection to my television. Instead of the sound travelling to my hearings aids from the television, the sound goes directly in my ears like a Bluetooth wireless headset except you do not need the headset. This is an awesome feature. While I'm excited about my hearing aids, I'm more excited about finding Dr. Cook and Lori Cook. As a doctorate in audiology and Lori Cook's experience in working for two leading manufacturing companies of hearing aids, you get the best of both worlds. One who has the expertise and someone who has worked on the inside to give you a better perspective on what ones needs are. Just as important as the service you receive upfront, is the service you receive after your purchase. Cook Hearing has exceptional service, and I am always greeted with a "hello" and a "smile". read more

What can I say except, WOW! I began going to Cook Hearing & Balance about 2 months ago on a referral from my dad and have never been more excited about an audiologist in my life. Being profoundly HOH since birth I have been to dozens of audiologists over the years as I have lived in different cities. Lori Cook and her team is the first one I've been to in over 15 years that actually puts the "care" back in "Patient Care". She is the first one I've been to that is actually genuine about the things she says and does to help my hearing health. I got a pair of hearing aids from her that she recommended based on my hearing test and lifestyle and they are the greatest pair I've ever owned. If it seems like I'm gushing, it's because I am. I had gotten so used to being just a potential "profit or loss" from other audiologists, but Lori is the first one who treated me like another human being and a friend. That's why I'm so passionate about Cook. read more

My recent experience with Cook Hearing & Balance was a remarkably good one. While I have been wearing hearing aids for quite a few years, I've never been all that happy with their performance - regardless of the brand. Dr. Mendy Engler is an exceptional audiologist. During my initial exam, I found her to be very knowledgeable, thorough and patient in discussing my concerns. She tested my hearing, took a real ear measurement to help determine how well my current hearing aids were working, and made adjustments accordingly. She also fitted me with a different set of domes that work better for me. As a result of her efforts, I left her office hearing significantly better than when I arrived, and the ongoing improvements have been noteworthy. I plan to see Dr. Engler as my audiologist of choice for the foreseeable future, and highly recommend this office to anyone seeking to improve their hearing. read more

I am so excited for Lori, Amy, and the entire Cook Hearing & Balance team!! How exciting! A brand new office/location and a grand re-opening party today to celebrate along with it! I can't begin to tell you how important this team is to me...Lori, I truly value you and support the Cook Hearing & Balance accomplishments over the years. Every one of them has been well deserved and I'm so very happy for you! You have been instrumental in balancing the challenges experienced with my hearing loss and so tirelessly dedicated to me over the years. I can't imagine calling anywhere else home, for these ears:) Amy and the entire team have provided impeccable customer service beyond expectation every time I enter the doors, and this office is no short the word family to me. Thank you all for your dedication and super happy to be celebrating this milestone with you. Love ya'll read more

I had moved to Austin, TX from Los Angeles a little over 2 years ago and had been wearing a hearing aid in Los Angeles; however I could not find my hearing aid in my packing boxes ( a friend had helped me pack). I was getting frustrated as I sensed my hearing loss was worsening. My brother referred me to Cook Hearing and Balance. Dr. Donald Cook gave me the most comprehensive hearing test I had ever had and confirmed I had lost more hearing. To make a long story short I found my hearing aid and Lori Cook was able to bring it up to my current hearing loss and now I have my old hearing aid and can hear so well I can hardly believe it!! It makes such a difference and I am so happy. One of the most wonderful things is that Dr. Cook and his wife Lori and the others who work there make you feel like you really matter and they are there for you forever. read more

I wasn't sure whether I really needed hearing aids or not but at my wife's urging I decided to visit Cook Hearing to be tested. Lori Cook determined that my hearing loss was not profound but that I might benefit from a hearing aid in my right ear. She told me that I could try one for a month at no cost so that I could decide for myself whether I could see any benefit from it. During this trial period I could see a significant improvement in my ability to hear more clearly in a restaurant setting. However, what I most appreciate is that I can more easily understand what my grandchildren are saying to me without having them constantly repeat what they are saying. It is much less frustrating for all of us. I highly recommend Lori Cook and her staff. They are straightforward, caring and will bend over backwards to help meet your needs. read more

I purchased my first hearing aids from Cook Hearing and Balance several years ago. They were very professional and took a lot of time making sure I was satisfied with my hearing aids. They explained hearing loss and what to expect from hearing aids. There have been a lot of improvements since my first pair. Recently I contacted Lori to find out if the new aids are really better. She gave me a new set try but I was not very impressed. About a week later she let me try the ReSound LiNX 3D. What an improvement. I now have control over my hearing through my iPhone and can hear better in restaurants and other environments. Our Priest speaks very softly and I now have no trouble hearing his sermons. I highly recommend Cook Hearing and Balance. read more

I have just been fitted for my second set of hearing aids from Cook Hearing. The office is very professional and well informed on the latest technology in hearing. I just bought in ear Lyric by Phonak and was fitted by Kristen who is expert in this product. I love the fact that these are hidden in the ear and you don't have to change batteries so often. The owner Lori Cook is very helpful in getting financing for hearing aids and very easy to work with. She is very prompt and organized. I also like the fact that they are locally owned and can respond to your needs very quickly. read more

I recently purchased a new set of hearing aids from Lori Cook, Hearing Instrument Specialist at Cook Hearing & Balance. My experience has been extremely positive. From the initial hearing test, through the selection of the hearing instrument, fitting and adjustment phases, she has proved to be exceptional. I appreciated her friendly, thoughtful and helpful manner. I was treated with respect and concern for my personal comfort and purchase satisfaction. She made helpful suggestions to keep me within my budget and I have found her to be exceedingly honest and fair. read more

If you are considering hearing aid purchase or just repair or tune up of your existing units Cook Hearing & Balance is THE place to go. Lori Cook cares deeply about her patients and customer satisfaction is her highest priority. In an industry that is known for "shady" sales tactics that target older customers Lori Cook stands apart from the crowd. She has the technical expertise to determine the cause and depth of your hearing loss and match you up with the unit that will best serve you to offset this loss. You can trust her! read more

I had an appointment for a clean and check of my hearing aids. I was taken a little early (I showed up early), I was greeted by the young lady at the reception desk, she took my hearing aids, It only took a few minutes and I had them back. Everything was perfect, she verified that I was satisfied, which I was. I also made an appointment for my yearly hearing test while I was there. I then was on my way. Very prompt, professional. I have been very happy and satisfied since I started going to Cook Hearing about 10 years. read more

My husband is HoH and has been since birth. I've accompanied him to numerous audiology appointments only to be very disappointed in both care and culture. At Cook Hearing and Balance you will find both! I was so thrilled after accompanying my husband to his first appointment here- Lori is just the best! She truly cares about those with hearing loss and wants them to have the best quality of life possible! Thank you so much for being a bright star in the sometimes frustrating world of audiology! read more

My husband went to Cook Hearing and Balance and could not have been more pleased. Dr. Cook herself came out and introduced herself to me and my husband. Wow can't say enough good thing about Elizabeth Sperino the audiologist she was a gem. The whole visit was extraordinary. The ladies at the front desk could not have been nicer, I would recommend this office to ANYONE with a hearing problem! My husband left with his first pair of hearing aids that he needed! read more

I cannot say enough good things about Cook Hearing and Balance. They have been helping me for years with my hearing aides. They always work to find the best technology that works for what I need. And when I have trouble, they are quick to help with any issues. To top it all off, the staff is very knowledgeable and super friendly! I would not go anywhere else for my hearing aide needs! read more

Lori and the Cook Hearing & Balance team are all great to work with. Lori goes above and beyond to make sure that her clients are treated like family. She has campassion for all of her paitients and makes sure to find a solution that will work best. She has saved my aging father countless dollars and kept him hearing over the years. read more

I cannot imagine an audio service any better than I recieved at Lori Cook's. A bright smile at meeting, a confident manner of treating my issue, and an offer of warrantee given by her is exemplary. Amy, with a welcoming smile and an offer of a cup of coffee is a knockout as well. You want the best, go there! read more

was very pleased at how through Kylie was. After the hearing test was completed I was very happy I was able to walk out with temporary aides until mine came in. It's a new world for me and all the things I was missing. The back yard birds are louder and I can now turn down the TV volume to a normal range. read more

Lori, Dr. Armstrong, and Amy were great throughout the process. I was able to try out several major brands and given time to decide. No push for one brand or another...my decision. Great job of precisely adjustiing the hearing aids to suit my profile. I highly recommend this great team, read more