1. The Hills Hearing Center

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    Bee Cave, TX

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    The Hills Hearing Center

    5.0 (5 reviews)
    Closed • 8:00 am - 5:00 pm
    Updated 3 weeks ago

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    3 months ago

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    Beeman M.

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    3.3(12 reviews)
    1.7 mi
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    Billing coordinator is RUDE, RUDE, RUDE! I called yesterday to inquire and verify that I had met…read moremy deductible and when I arrived for my appointment, the receptionist handed me a cost breakdown which was the same breakdown from months ago, the billing coordinator had not done her job by updating my information. I did my part with my insurance company but she failed to do her job by updating and when I brought it to her attention she totally disregarded my feelings and proceeded to tell me an amount that was in fact wrong because my insurance company verified that my deductible was met so no out of cost was needed. I would have been okay with her mistake if she weren't sooooooooo RUDE! I never got to meet the doctors because I was so disgusted with the poor customer service. She needs to be replaced immediately. _______________________________________________________________________ Ok, this is day #2, and I must admit I am very impressed. The office administrator called me immediately to discuss what happened and I honored that she would do so. I appreciated the fact that she fought hard to make things rights. This is great customer service even at a doctor's office. I wanted to be sure to tell everyone that everything turned out perfectly and I'll be going there today for my appointment! Yay!!!!! Nasal and Sinus Center

    Waited well over an hour for my scheduled appointment! Once they called me back, continued to sit…read morein an exam room waiting for another 20mins...unacceptable service. Will not be back.

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    The Hills Hearing Center - hearingaidproviders - Updated October 2026

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