After going to Home Depot without any luck finding what I was looking for, we decided to try…read moreLowe's. It just south down Churn Creek Rd. Easy to find and plenty of parking. Going in it looks pretty much like Home Depot, but with a different color scheme. Again not a lot of service staff to direct you to where you wanna go. But better than Home Depot though. Walking around I did see the door knob locks, and I did need to replace one of mine to the garage from the inside of the house. I think they call that a "man" door ... weird name for a door I say! Anyways, pick out a doorknob lock. Then I wanted to find the chainsaws. I wanted a small cordless one. I did find the power tools and the cordless chainsaws, but most were way bigger than I wanted to deal with. I wanna keep my feet and hands! I did find some smaller ones, but they were name brands and cost way more than I wanted to pay for something I was just gonna use occasionally. Well, OK, I did get a doorknob lock so that's OK.

Don't trust the Redding Lowes. Ordered a 11 foot Sheetrock lift to be shipped to store. It took…read moretwice as long to even show tracking and when it was said to be delivered to store the order vanished. Nowhere to be found. First and last time I'll deal with online orders with Lowes. Complete waste of time.

Last year, my husband and I took on several substantial concrete projects. The first of our jobs…read morewas a 4' walkway all the way around the back of our cabin. We discussed using two tones of color hardener along with stamping a pattern into the finished product and because some of this was new to us, we discussed our project at length with a woman who worked at Liddell's. She was very knowledgeable and patient and she knew the company's inventory well. We were impressed with her and trusted her input. Since we had no idea how much hardener we'd need, she said to overshoot our projected needs to make sure we could get enough of the colors, and when we were done to bring any excess back for a refund. She stated the obvious: the tubs could not have been opened and had to be in good shape. We cautioned her it would be a while before we returned the extra hardener because we were working in stages around other projects. Having the luxury of our own cement mixer meant we could beat ourselves up, take a break, then get back to the projects. Both of us are in our 70s, so this has worked well for us.  She assured us delayed returns were no problem. In fact, she said, with such an erratic supply chain, getting product back would be a good thing and far better than running out and being unable to get more. After the walkway, we undertook some unique cement steps for our front porch. They have seashells, beautiful rocks, big chunks of colored glass and more. We tried the hardener on them as well but found it was too hard to work it into the cement around the additions. It was a kick going into Liddells because contractors would hear us conferring with our contact and showing her pictures of our work and soon they were looking at them and adding insights. With only the landing of our porch to complete, and having decided against a $99 sprayer I'd intended to use for wet-look lacquer (I preferred brushing it), we loaded up the unopened hardener and sprayer last week and headed to Lidell's, which is about 50 miles from our home up on the Trinity River near Lewiston. My husband walked into the store and explained why he was there. The manager flat-out refused to take back our purchases without receipts! When he was reminded he can look up our purchase history easily because we used the same card, he still refused. NO RECEIPTS, NO REFUNDS. So we hauled the 5 buckets of hardener and the sprayer home and put the 60-pound buckets back in the garage. Again, a reminder: we're in our 70s. Who appreciates having to go through this? Yesterday, receipts in hand, we returned to Lidell's. My husband suggested he go in alone because although he wasn't happy, I was fit to be tied at how we'd been treated. I have created, owned, run and sold businesses for over 50 years and I know customer service. This guy was manipulative, rude and he'd already cost us a 100-mile drive with all-time high gas prices. He carried in the sprayer and about 10 minutes later, walked out without it. I assumed we'd drive to the back to unload the hardener but no. "Let's go," my husband said. "They refused to take the hardener back." This story just gets better. The manager said the really bright employee we'd worked with was gone. He whined that new hires don't last more than 3 months; one hardly has to wonder why. And although he did take the sprayer back, he pointed to signs on the front of the counter that say, "No returns without a receipt" and "No returns after 30 days." His pick-and-choose method of handling returns flies in the face of this. Then the manager launched into a diatribe on the hardener not being worth anything because it was over one year old. He claimed his rep for the product says it loses its color. While we doubt this very much--those tubs are solidly sealed; where would the color go?!--we were specifically told we did not have to hurry to return the hardener we didn't use. Did we have proof of this? No. Did we ever see the signs? No. Someone was standing at the counter and blocking their view each time we were in there. We will let Visa sort this out with Liddell's. We'll never patronize the business again.

I bought a bundle of 50 lath stakes on Friday. I purchased about 10 bundles in the past few…read moremonthe. When I got to the middle of the bundle the stakes were cracked. There was 20 pieces of wood that i couldnt use and finish my project. So i called on Monday and was told i could swap the 20 pieces out. They weren't thrilled about it but they were going to allow it. So I take the hour drive back to Liddells to do the swap, I live in Burney. Son of a gun, I get home and find out the guy gave me 36 inch boards instead of the 48 inch boards. Every bundle I purchased there were the 48 inch. So if I want what I actually paid for, I'd have to take another trip to redding. Screw it, the gas is costing me more then the bundle. Looks like I'll have to take my business somewhere else. They are at the end of their supply and need to get rid of the crap. All has been good except for this last purchase.

They have always been helpful although they can't make up their mind whether they're meeks, weaver…read morelumber, or homewood.

We had tired of refinishing our cedar deck every 2 years or so. Decided that we wanted to replace…read moreit with composite decking. We looked at several building products stores before stopping by Weaver Lumber north of Anderson. At Weaver we met Chris Edenburn, who guided us through our decking options. When we decided on a product, Chris prepared an estimate for our consideration. We confirmed and placed the order. Within a few days, we had our delivery. We subsequently had to replace our joists that had deteriorated. Chris made sure we had excellent straight treated joist boards that were delivered the next day. We were very impressed with everyone we encountered at Weaver Lumber. Chris and his coworkers exemplify excellent customer service! We will definitely use them again. We wholeheartedly recommend Weaver Lumber for your building supply needs!

I've been buying from Vic for years... well over 50 visits to his place. All good... but Recently…read moreI started having bad experiences. 1) went in for decomposed granite. Didn't pay attention to what actually went into trailer. Trusted the quality of what I was getting. Get home only to find out it's full of rocks. Rocks big enough to make it unusable to fit in between crevices of stepping stones. I had to return it.. which was something I've never done. Vic took it back, helped me unload it and was apologetic. Vic personally told me he "owed me one". 2) a month later I purchased 2 yards of concrete mix from Vic... was pouring concrete that day and found myself short about 1/16 to 1/8 yard. I went back to Vic.. kindly showed him photos of how I was a quarter wheelbarrow short.. and politely reminded him how I had to return the decomposed granite a month back due to all the rock that got scooped in with it. I thought Vic would Comp me such a small amount of concrete mix.. I was asking for 1/8 yard.. which at $38 per yard the math works out to be $4.75 of mix.. Vic proceeded to overcharge me at $6 .. I'm not upset over the price.. it's the principle of him "owing me one". I will start going to axner excavating even though it's 3 times the distance from my house. Vic lost a customer based on his apparent "word".

If you are in the Redding area and looking for good service and quality landscaping materials for…read moreyour next project give Kelly and Vic a call. They have really great products, but our favorites are there organic soil mix and mushroom compost. The organic soil grows really great vegetables and Vic is very particular about not getting pesticide and chemical ridden material for his soils like most places in this area. Every three or four years if you add mushroom compost to the surface of your garden it will continue growing and producing in abundance. We found the mushroom compost to be very good or fruit trees as well. Put it around the base of your peach and nectarine trees to stave off leaf curl and produce sweet juicy fruit. Thanks Guys!

I was needing to buy a cordless chainsaw to trim some stuff in my backyard, and I looked at Harbor…read moreFreight Tools in Red Bluff but didn't find any small ones that included the stupid battery, so the next day I'm headed up to Redding here with a friend and was gonna try Home Depot. This location is on Churn Creek, just north of where it crosses the 44 freeway. Just go north past the McDonald's an it's on the left, can't miss it! Parking was easy enough. We go in and OK, where do we look for what we want. There supposed to be some staff or something to help out but couldn't get anyone. So we wander down some asiles and don't see what we want. OK, I see the tool area, so we go over there. No one to help either. I did manage to find the chain saws, really big ass ones too that might chop my foot off with. I just wanted a little hand held job. I found a couple of options, but wow, these prices are a bit high, OK, higher that I wanted to pay for something I'm gonna use just occasionally. I'm not some pro landscaper. I did look on Amazon and those prices seemed more in line for an occasional user like me. Oh, well, we outta here. I'll say service is severely lacking here, but I guess you know that going into it.

I came in a bought a pallet of bricks last night and was told they would be ready for pick up by…read more7am the next day. I came in at 9 the next day and the items had not been pulled so I had to leave and come back later. I came back 2 hours later and still had to wait over an hour for them to load my pallet of bricks. The left hand does not know what the right hand is doing at this store. Absolutely terrible customer service and lack of knowing what is going on at their job. I wish we could go back when Home Depot and Lowe's hired people who knew what they were doing.

Excellent customer service and there is helpful employees when you need them. They saved me with…read morerubber plugs and let me try to see what fit in the cooler I was trying to plug. Thank you Paul for your help.

It's a classic neighbor good hardware store. A little of everything and advice for just about every…read moresituation

This is my 3rd purchase from Louck's. All 3 times they have been helpful and answered my questions…read moreor called and gotten the correct information. I'm new to doing and planning yard projects, so the suggestions that they make are very helpful. I have always been greeted when I walk in the door. I'm very happy with their service and delivery.

Louck's staff are remarkably helpful and provide thoughtful and unique customer service. Along with…read morethat they offer high quality materials.