Well, I've lived in LA nearly 15 years & I have never written a negative Yelp review before (which is pretty impressive), but the owner of this place was so ignorantly rude that I felt the need.
I try to support local business and decided instead of going to Staples or Kinko's that I would try this mom & pop print shop. The first time I went in there was no one there that could print color copies. What? I did just walk into a print shop, right? That is what you do, correct? They stepped out & would be back in an hour she said. Ok, I figured I would grab something to eat nearby & left my phone # to be called when the color guy returned. So that's what I did & about 40 minutes later I got a phone call that he was back. Good, glad that they called before I had to call them. When I returned to the store the woman I had spoken with earlier was no longer there, but the owner & another gentlemen were & I explained that I needed 2 large format color copies for a class I was taking that I had the files on a jump drive. He put the jump drive in and said, "What are you taking a class in what not to do in design?" Joke? Not sure, a bad one, if that, but I let it slide. Then he proceeded to print the wrong size, so that the image did not bleed to the sides for one of the files even though the image had crop marks clearly showing it did. Oops. The other guy working loaded in a larger size sheet & he reprinted. A bit darker than I anticipated, but workable. Then the 2nd file was printed and the print came out a muddled black with streaks, not the solid light gray that I had in the pdf. I asked why it was streaky and he said it was my file and once again repeated, "That's why I said are you taking a class in what not to do in design?" and I said, "Yes, I heard you the first time and I appreciate your encouragement. That's what every student wants to hear." He wasn't catching my sarcasm, so I simply paid and left. Drove down the street and got a much better print at Staples Print & Copy a mile away which was surprisingly not muddled black & streaky. Huh, weird, same file!
Here's the thing, I don't believe that the customer is always right and I am a student, so I'm sure there is something that I could have done differently to get a better print, but the owner was a rude a-hole and I will be telling everyone in my class, at my school, and friends (and fellow Yelpers too) who need printing done in the area to avoid going there. Students end up being loyal customers and that's what I could have been potentially. By the way, the other gentlemen working there that loaded the paper & cashed me out was nothing, but nice and I hope he finds another job somewhere else soon. read more
