Contractors Warehouse hooked me up! I bought 14 pieces of artificial grass. They gave me a good deal and delivered them in about 2hrs read more

We first came here on a Friday and bought to 2 expensive doors. Great service 2 different employees helped us. No issues Monday through Friday. I am giving only 2 stars for the weekend crew. One day was a Saturday and I went and bought some Simpson metal brackets. They were right in front of a sticker that said 1.67 each so I grabbed like 30. When I checked out I looked at my receipt and it showed they charged me 3.67 each. I went back and they said the sku doesn't match what the placard priced had it as. I got my money back and went to Lowes. This sunday we went to get some paving stones for a project. They told us to go to the warehouse and someone would write up a ticket. There was no one in the warehouse. We went back to the front desk and asked for assistance and they said they will call the employee. The radio he should have answered was just sitting on a desk. We waited 10 minutes and decided to leave. I had parked my truck inside a gated area. When we went to leave there was no one at the guard booth and we couldn't get out. I went inside the booth looking for a switch to let us out. A guard came out and asked for our ticket, I said no one helped us so we are leaving. They still made us wait until the warehouse person could write our vehicle down. I told them we didn't have anything and they could look because once again we were going to Lowes. The whole weekend staff is a joke and they just sit around the desks in the front and gossip. No one is trying to help customers. I suggest closed your. building on weekends. read more

We've had 4 visits to Contractors' Warehouse, in Hayward. My review is solely against 1-2 employees and their lack of customer service and not against the store, products or any other employee. We even visited the Santa Clara location and had the best experience. First 2 visits, we spent nearly 20K and had a good experience. The 3rd visit, we went to exchange, not return, a door because our contractor realized the screen door was missing when attempting to install. This was missed on our purchase because we purchased multiple doors and windows to even notice. When returning, we got a lot of push back from Katherine and Karina. I requested to speak to the manager, Aylin, who was off duty and was contacted after multiple attempts of asking to speak to a manager. We explained our situation to her and that we saw multiple items on the floor that were returned in similar condition as ours. She went ahead and honored the return. Katherine and Karina felt that we were being "entitled" as customers which they said to me on the 4th visit which I'll explain next. We made our 4th visit and immediately when I got to the front desk, Katherine and Karina avoided me, so I started speaking to Daniel, who was another store representative, that was standing at the front desk and we had a good experience with him on our first 2 visits to the store. Katherine immediately interrupted me and stated that Daniel was on break, so then I asked her who can help me regarding a question I have about the tub (completely different issue). Katherine and Karina were both at the front desk and didn't offer to help but told me that the managers were on the floor and can help me; I felt that they did not want to help me because they redirected me getting help with others on the floor. So I started walking further into the store to find someone who can help me and saw Aylin, the manager, and she was really helpful but when Aylin approached me, Katherine immediately informed Aylin, while I'm with her, of me that "she's the same lady from last time that spoke to you." I was kind of thrown off guard cause I was there for another purchase with my husband, 4 year old son and contractor unrelated to the last visit or issue. Anyhow, my husband, son and I finished shopping with our contractor and checked out with the cashiers, Katherine and Karina, we thanked them when we were done and there was ZERO communication by them, no you're welcome or addressing us in anyway and there wasn't even any eye contact. They completely ignored us while we made the purchase but only scanned and printed the receipts and just handed it to us, as if there was a personal grudge against us. We're not used to being treated that way as customers and never experienced this, especially after all the purchases we made there. After the purchase, I asked them what their names were and both got very offensive and said "I'm an entitled customer." I was baffled. I spoke to Aylin, the manager, and got their information and info on where I can report this. Meanwhile, I'm pregnant with twins and absolutely showing with a 4 year old son who was with us. We left and went to the parking lot and my husband and contractor were there with me. Katherine, the store representative, came out and was smoking her cigarette and she started approaching me while my husband, son, and contractor were there with me and said, "I feel sorry for your son and your husband!" I was so hurt and shocked. My husband was so upset. We followed her back into the store and we all told Aylin, the manager, what happened. Katherine lied and denied she said that while there were cameras and witnesses. Aylin was extremely apologetic and felt bad for me. She stated that she would talk to Katherine and that it was absolutely not OK. Aylin felt bad for what happened. We got all the information from Aylin to report this...[adding a picture to complete the review] read more

We bought a few boxes of porcelain tiles for our bathrooms at Contractor's Warehouse. Great price and quality! The staff were friendly and helpful, especially Daniel, who's been helping throughout the process to make it smooth. Recommend. read more

John is outstanding! Very helpful; he even called me regarding a situation that he had a perfect solution for - he just wanted to be certain I was ok with it... read more

Recently my husband and I helped a good friend do a complete top to bottom remodel on a house in Fremont. Contractors Warehouse helped us knock it out of the park! John and his awesome staff helped up pick out quality materials at amazing prices. We came in under budget, and our friend's home closed 2 weeks ago for over DOUBLE what it was appraised for before the remodel! We literally got everything from this place.....from recessed lights to all new updated outlets, sheetrock, tile, the beautiful flooring ( which they even helped us load up), the countertops, fixtures, all matching door handles, hardware and beautiful doors I have never seen anywhere else! We even had enough money left to come back and get the beautiful redwood planks for the new fence. Thank you to D&D Painters for the amazing exterior paint job and to their Stucco guy who is THE best! Thanks to Bill our countertop guy also! Do yourself a favor......come shop here first! It is all here and with amazing prices, quality selection and incredible staff to answer all your questions! (All staging done by "Staged & Sold"). read more

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