Amazing customer service! It's a family run business and you can tell they take pride in giving…read moregreat customer service. They were extremely helpful to me when I needed one of my Ryobi tools repaired.

Left my belt sander with this company on April 8 and have not been able to retrieve. I called,…read moretext and left numerus messages. First that they had moved in later April, than they were looking for it after the move. Next they said that they would locate it over the weekend. After several broken promises to get back to me in June and early July. I have no other recourse. July 21, 2026 WARNING - Do not leave tools here for repair. You may never get them back and they will not respond to you

This is a first class old school business. I have used these guys for tiller service, mower parts…read moreand recently purchased a string mower/weed wacker. I do shop to get the best price when purchasing a name brand machine. I noticed that the yard machine prices are the same here at Schaa's as the big box stores. With that being said, I made that weed wacker purchase today. It wasn't that big of a deal until the owner brought me outside and showed me not only how to use the machine, but restring it as well. The guarantee for the machine is outstanding. The machine was started to guarantee it was working when I got it home. I'm really impressed with these guys. Give them a shot!

They gave me great recommendations on purchasing a new lawnmower and even recycled my old lawn…read moremower. I love businesses like this. Locally run and super honest and friendly. Thank you.

I rented a battery powered reciprocating saw from them. It lost its charge quickly so they gave me…read morean extra battery which helped. Overall, good experience.

I asked for a forklift and he told me it was $145 and $150 for delivery and additional for hours…read more Paid upfront 500$ for a deposit: 519 with processing charge. Got done within 30 mins of delivery but they never sent the updated cost. He just kept the deposit. When i called: he said it was 145 and 150 for delivery, which was 300 and when i pressed on that it was $300. Then he just added propane and random other charge.

Always helpful, knowledgeable about the equipment (obviously), but they will take the time and…read morepatience with folks that are not the most comfortable getting into something new. That speaks volumes to me even though it may cause me to stand around waiting longer... i appreciate it, anyway.

TLDR, The big lazy guy rolling around in an office chair instead of walking, doesn't know what he's…read moretalking about and is extremely condescending... doesn't seem to care. Consider somewhere else. I called a few places the day before inquiring about a single axel tilt bed equipment trailer. I had a couple local options that had similar prices and a trailer in stock, but my family and I have rented from Cresco a handful of times over the years so I decided to go with them first. I recognized the voice on the phone and have worked with him before, a very nice and helpful gentleman. He told me they only have a single axel in stock which was capped at 4K lbs. No problem, this isn't the first time I've rented a trailer for this purpose, so I knew that with the battery conversion, my lifts gross weight is just around 2,800.. with a typical single axel tilt trailer, around a combined 3,400lbs. So, I make plans to pick up the trailer in the morning. I show up at 8am inquiring about the trailer and unfortunately the guy on the phone isn't there. The two guys in the front office ask me about the model lift I have and what the lift height was. Knowing these guys won't know my lift because it's an older rare brand, I respond "it's a standard size 3k gross pound scissor lift", and the guy sitting in the chair asks again, rudely, "what's the MODEL of the lift". I get it, height generally dictates the weight, but this isn't always the case. So I give it to him and it clearly doesn't register. The other guy heads out to check out my car, while the other larger fella who can't be bothered to stand up, interrogates me more while he rolls about on his office chair. "No, you're going to need a dual axel...". I explain that's not correct, their 4k cap trailer will be fine because I'm well under 3,000 lbs and the right size. The other guy comes back in and tells the lazy fella that I have a "4x4 Crosstrek", prompting the big guy to say, "you need a 1/2 ton truck, you can't tow with that". I don't know where this guy gets off thinking he knows what cars can tow what.. but my Crosstrek is rated for 3,500 lbs, manufacturer specifications. Meaning, not only can I tow this trailer fine, but I can even tow it loaded with my lift, if I wanted. I explain to the lazy big guy, "I'm just picking this up now and will be hooking it up to my truck when I get back..." he cuts me off and says, "doesn't matter, your car can't handle the weight, we're responsible if you crash, it has to be a 1/2 ton truck or larger, that trailer has surge breaks". First, BS.. these guys bare no responsibility for any crashes I cause and their contract and insurance waiver makes sure of it. Second, I of course don't expect them to break their rules, but the fine print in their terms specifies tow capacity, not the size of your truck. So I ask him calmly, "where does it say '1/2 ton' and not weight cap", he cuts me off again "doesn't matter, your brakes can't handle the trailer, the trailer has SURGE brakes.. do you get that, it has SURGE brakes.. your car doesn't have the power to stop it", I asked him to please not talk to me like I was stupid. The problem is, this lazy bumpkin doesn't understand that my car is much more capable stopping with its 4 wheel oversized disk brakes than most peoples 3/4 ton pickups which have weak drum brakes on the back. Again, I'm only towing an EMPTY, 1300lb tilt trailer with my very capable "4x4" Crosstrek. I don't even owe it to them to tell them what I'm towing, since I'm fully responsible. He repeats, "you need a 1/2 ton..". It was clear this wasn't a discussion, just wasted time in a condescending tone. I finally had enough of this guys rude attitude. I've debated him because he is wrong, but I've been polite up until now. His ignorance is messing with my plans and he's being extremely offensive with the way he's talking to me. So I throw it back. "You know what, ufck you guys. you're making things up and you're being extremely rude and talking to me like I'm stupid." As I walk out to take my business elsewhere, I turn around at the door, look straight at the big guy, still rolling around instead of walking, and repeat, "you are a very rude person". This is where I make a promise to myself to leave them a review. He responds, "good... good.. .. I LOVE it!".... What a prick! Well I hope you love this review too. This guy has literally been here since the age of time, quite possibly the manager.. he clearly doesn't care anymore. I leave and call their local competition. Same trailer capacity, same price. I show up, hook it up and head out without the grief given to me by Cresco. It only threw off my schedule by 2 hours, all because of this extremely rude, complacent, lazy old fart that thinks he's smarter than his customers. Never again, and I'll make an extended effort to discourage anyone I know from renting here. Every single customer turned away by this is well earned.

Finding a honest and responsive forklift repair service in the Bay Area is a challenge. Anyone who…read morehas attempted to contact some of these companies knows how painful it is just to get someone to answer the phone let alone show up for appointment. Luis assisted us at our yard in Richmond with an older Komatsu and Hyster. He showed up the next day after calling him and got our unit up and running. He later assisted us with rebuilding our Komatsu and adding lighting, strobe and back up alarm to our Hyster. Highly recommend Luis and his team to anyone needing an honest and experiences forklift repair company.

We had 3 huge crates of a prefab greenhouse shipped to our house:…read more 6.9 x 9.1 x 4.8 framework 2645 lbs 2.0 x 12.7 x 1.7 metalwork and wood beams 220 lbs 2.4 x 7.6 x 3.0 glass 1543 lbs The crate of glass was turned sideways on the truck, so it had to be rotated 90 degrees before the forklift could get under it. With his forklift Luis managed this maneuver with amazing delicacy without breaking any of the glass, before picking it up and moving it carefully into our driveway. He was great to work with, and very accommodating. I'd give him 6 stars if I could.

Rented a forklift and a pallet jack for a day and couldn't be happier with the service. Tshombe…read moremade the reservation easy and he had excellent communication the whole way through.

We rented a power washer surface scrubber from them. Their customer service is amazing. I contacted…read morethem initially to find out if they had what I needed, they were helpful and informative. When we came to pick it up, they showed us how to use it. We had a minor issue when we got home and called them. They couldn't solve the issue on the call, so Roger came out right away to the house and fixed it! It's an employee owned company and it shows. They have great service and truly care about their customers. Highly recommend them.

California passed law to eliminate sale of gas powered blowers. Tried a battery electric one,…read morelasted 40 minutes. Went back to my recently Gardenland tuned gas blower and got the job done quick. Need to start a petition to repeal this law. I can't charge my customers 2 or 3 times more to make up the lost time in doing the job.. Gardenland has never let me down..

I've lived in Campbell my whole life and had no idea this place existed until my fiancé asked me to…read morego with him to pick up his Honda lawnmower that needed to be serviced. Who knew lawnmowers needed to be serviced?! Apparently, this is the only location in the Bay Area that services lawn equipment. We lucked out with parking right out front, but this place gets busy so you may need to park on the street. Minus 1-star for each of the following: All-in we paid $299 for the service (parts and labor) which I honestly thought was kind of expensive given that you could buy a brand new lawnmower for a few hundred bucks more, but who am I to say as I'm not the one actually mowing our front lawn. Service is EXTREMELY SLOW. We walked in and took a number right away and the 2 cashiers were already helping customers. I saw ~6 employees walk throughout the store while I was waiting to be called up. An older Hispanic gentleman actually cut the line and went straight to the cashier without having a number. What is the point of having a number ticketing system if you're not going to enforce it?!

I recently bought a mini track loader and was assisted in the sale by Luis. He was great with…read morehelping me figure out the right attachments and the transaction was smooth and easy. He also was very helpful with giving me a demo with how to use it. I love the loader for my landscaping. Wish I bought one sooner!

I've been in business for almost 30 years and have owned several bobcat equipments during this…read moretime. I brought my machine in this week. The service manager told me that it would take six weeks to start working on it. The service at this dealer is a shame. Unfortunately we'll need to drive 1.5h to get to the nearest dealer. I'm seriously thinking of switching to a different brand.