This airline has been a huge time saver for me the last several years. As long as you do not have a major fear of flying, I highly recommend this airline. I live in Nashville, TN, but my family lives around Starkville, MS. When this flight was introduced between BNA and Tupelo, MS, I jumped at the chance of having them be my primary travel when I needed to get home. When your 5ish hour drive can be reduced to a 45ish minute flight (plus an hour drive), it really helped me to save time on trips to see my family and my new niece. My experience with the airline has been great. At both Tupelo and Nashville airports, they have been great about getting planes on schedule, taking care of my luggage, and making me feel like I'm a valued part of the trip and their day. The plans are small, the crew is usually a 2 man piloting operation, and the flights are a little rough at times because of the turbulence on a propellor plane, but I trust them completely with each flight. My only hope is that they expand their territory soon to cover more places I'd like to fly to. Contour is a great airline, that offers cheap flights to places that you could drive to in a day, but they give you the gift of time by cutting your travel down without costing an arm and a leg. read more

I have tried to fly them a few times to a regional airport in Iowa that is close to my parents. Every single time the flight is delayed by at least 2 to 3hrs. 40% of the time it gets cancelled and they do nothing to help you. Customer service is horrible, support is worse, and you are literally gambling that you will get to where you want to go. Worst airline I have ever used. read more

Did not fly. Went to Macon regional to get information on several things related with flying with them. Not sure if it was the airline or the airport. However the only person on the building was a rental car agent. If it was possible to give them.less than a one I would. read more

Once arrived to ORD in Chicago stuck on runway for 2 hrs waiting on a gate. Never been through this with any other airline. Stay away from these ppl just to save a few pennies not worth it! Worst Airline In America! read more

I flew from Daytona Beach to Ogdensburg, NY. Contour was my connection. Arriving was no problem. When I was flying back, the airline shut down for 24 hours. No notice, no compensation, just so sad to bad. Never again will I book a flight that uses Contour. read more

I would leave less than one star. Their plane breaks down. absolutely no help with anyone at the airport. we missed our connecting flight and they won't reimburse us for the room we had to rent. Absolute worst airline read more

Chronic last minute cancellations and long delays. They may cite weather but some of their pilots don't feel comfortable (lack of experience) landing the plane in with average precipitation. read more

Flying Contour Airlines is like stepping into a time machine -- straight back to the 1980s, when TWA apparently had better technology and maybe even better snacks. You can tell almost immediately that leadership at Contour is on an extended layover somewhere far, far away. Their mission statement should probably read: "We'll get you to your destination -- eventually, and maybe even with your luggage." The front-line staff deserve medals for staying friendly and helpful while holding together what feels like a paper airplane operation. Unfortunately, no amount of smiles can cover up what's clearly a leadership problem at 30,000 feet. read more

The worst. No communication. Flight delayed 6+ hours. Customer service on the phone was more helpful than at the airport. All were friendly but uninformed about flight delays and options. read more

my wife and newborn baby were trying to board their plane well before the plane took off, but the ticket clerk left the desk and would not come back out to assist my wife and child. I called customer service and they and the ticket counter lied and said my wife was there later then she was actually there. Heather was the supervisor I talked to and she pretended to look into seeing when my wife arrived at the airport and confirmed it was the later time. which is total crap because my wife called me to let me know what happened before the time they were even saying she got there was. horrible business and customer service, especially to not help a woman and a newborn. read more

Terrible experience. My flight was delayed multiple times, then cancelled after sitting in the airport all day, just before the small regional airport closed. The Contour staff at the airport was entirely unhelpful -- they ensured accommodations for the flight crew and left the passengers completely on our own. Since then, I've unsuccessfully sought reimbursements from Contour for my hotel (the next flight was not until the next day) and other expenses. Over a month later, I still have not received a dime. Abysmal customer service. read more

Almost all of our flights in the past year have been delayed, late, or cancelled! Do not use!

I definitely do not recommend! first and last time user! the delays and communication is the worst level of customer service I've ever experienced. I can't fault the airports-the airline is the problem. I loved the thought of the convenience of a close airport-but I would have saved time and frustration going to a larger airport! I'm sad this isn't the right option for me because I was really hoping this would work. My return flight which was from Chicago, IL to Kirksville, Mo was delayed 3 times and 3 hours as of this review and out of all of this time -no one could tell me a correct gate this flight was scheduled. G5-G15-G17 or G19 and none of these gates were close-they were on split levels. I'm not even sure I'll make it home tonight as of this review! read more

worst experience I've ever had with an airline. they kept delaying the flight. Gave different answers to why the flight wasn't taking off while all other flights were leaving. They kept changing the gate. Total unorganized nightmare. Then after 8 hours at the airport they canceled the flight. Speaking with another passenger that was also trying to board this flight they had said the same thing happened on Monday. Strung along the delays then at 9pm canceled. An absolutely horrible experience. If I could give 0 stars I would. read more

My experience with this airlines is hilarious. My flight (Phoenix to Show Low) got delayed plus they lost my luggage. It's like a double slap in the face. No money can reimburse my lost luggage cause the souvenirs and important stuff from my trip in Thailand is all there but this airline just lost it. Very pathetic. read more

Everything. The worst airline in America. They don't care about you. A plane that was 25 % full left leaving 10 passengers behind because they couldn't move you to the plane that wasn't broken. The only reason I fly them is because it's the only airline that flies to Lewisburg West Virginia read more

Delayed both ways. Will not fly again, would have been faster to drive both ways. The previous company operating Chicago to manistee never had issues. These guys do not have it figured out. I know other people with similar issues. read more

Beware!!! I just flew on this airline and even though the flight itself was good... They double charged me for the same flight and are refusing to refund me.... Customer Service requests for refund were impersonal and led to an email telling me I wasn't getting refunded... Horrible! Think twice before booking anything!!!! read more

Went on my out of tow. Check in my luggage and my luggage never mad it to my destinatio. I asked several times about my reimbursement but no one has given me a complete response about my refun. I will never ride with them anymore. They are not professional at all!!!! read more

Contour out of Muscle Shoals delayed my morning flight 11/3/24 for 3 hours, which would have made me miss my connecting flight. I rescheduled for the following day. The morning flight for 11/4 was delayed 2 hours, and did actually make me miss my connecting flight. This is not Muscle Shoals problem, it is a Contour problem. My choices for this trip were between a $600 round-trip flight from Fort Myers to Muscle Shoals, or to drive 12 hours. Next time, I'll drive the 12 hours. read more

We had a great flights. To Pheonix and back. Friendly check in, easy security and hospitable attendants. Shout out to Rachel, Deb, Josh and Jeremy. They made sure we had a great flight. I will be going with them again. read more

The only reason I am even giving 2 stars is because the people at the gate and the flight crews are as friendly and accommodating as the company will allow. I have booked with Contour 4 times and only once did my flight leave on time. The other 3 times there were multiple delays, and, once, the flight was canceled altogether, leaving me to re-book my connecting flight for $353.00. And, no, they saw no reason why they should reimburse me. The reason for all the delays? "Mechanical concerns" with the aircraft. Having happened three times now, I am left to wonder how safe Contour's fleet even is. I will be driving between Phoenix and Show Low from now on. read more

it is 550 pm for a 610 pm flight and some moron decides it's a good idea to go get the plane , tow it to the gate, fuel it, clean it and do a check. Now just know that the plane has been here for 7 hours while this drunk idiot was asleep. un fortunately this is the norm for this airline. these delays happen all the time. read more

Took from DFW to Chicago. On time, smaller older dated plane, but the flight was smooth. Layover for 30 min in Missouri, plenty of leg room. Arrived on time to Chicago. read more

Do NOT use Contour Airlines!! They are awful!!! We purchased 3 tickets to fly from Tupelo, MS to Nashville, TN. Tupelo is an hour and half from our home. On our return flight, we were supposed to leave early Sunday morning. Of course we were at the airport 2 hours prior to our flight. The flight times were extended about every hour until about 4:30pm then we were told the flight was cancelled. So then we had to rent a car to drive back to the Tupelo, MS airport to pick up our vehicle, drive to the Columbus, MS airport to return the rental car and then drive home. We should have been home by noon on Sunday. Instead it was after midnight then had to get up early for work on Monday. Contour Airlines said they were sorry but we could get $100 vouchers to fly within the next year. I do not ever plan to fly Contour Airlines again!!!!! Next time I will drive the 4.5 hours should I ever need to go to Nashville, TN again. To say they are NOT GOOD is not enough. Not to mention terrible customer service. They should have cancelled the flight by 10am when they knew it was not going to happen. Instead we spent over half the day in the airport buying over priced food and drinks for no reason. read more

This airline is garbage. I had a 6 hour delay and they made us excited the stairs of the aircraft . When the plane took off the bathroom door opened and made a loud noise! Then the next morning, tried to double charge me for the flight! Just get rid of this garbage airline! read more

The plane from Tueplo is always late i keep missing my flight worst airlines ever they cannot tell you why

My family and I flew Contour early November from Baltimore to Macon, GA. My concern is with the treatment my 5 year old grandson received while on this flight from the flight attendant. The flight attendant aggressively laid her hands on my grandson when he was sitting in his seat and we quickly became uncomfortable. Her behavior toward him was so disturbing to us that my daughter politely asked her if there was a problem to which she replied no. Her disturbing behavior continued to the point that after asking her for the second time if there was a problem my daughter asked her to please not touch him again. She did not honor the request and if we had not been in flight I would have quickly removed my grandson from her presence. My grandson's behavior was not a problem. He even asked while in flight if he was doing something wrong. When asked later by his parents how the flight was he responded "the plane lady pushed me in my seat." The words of a 5 year old child. We have flown many times and have never experienced a flight attendant who aggressively touched our children or their belongings. I called Contour to inform them of the disturbing behavior my grandson received while in flight and I was told they would get back with me. A week later I received a call informing me that they had not spoken with the flight attendant or pilot but had plans to do so and would get back with me. 2 months later I still have not heard from them. Speaks volumes to me as to their concern over this matter that my family and I are taking very seriously. We were put in a very disturbing, uncomfortable situation and did the only thing we could do while in flight which was to ask this flight attendant to please not touch him again and she did not honor our request. Please think about this. If you have other options to fly I encourage you to do so. read more

The worst customer service ever!! Takes 24 hours to get a return call ..the website never works.. you cant check in or print boarding pass... read more

Worst track record EVER. Four flights in the last year. Left sitting earlier in Phoenix, had to rent a car to drive back to Page. NOT REIMBURSED. Two other flights significantly delayed between two and five hours. Now today's flight canceled after sitting in a frigid airport for four hours. Asked MULTIPLE times if the flight was going to be canceled. Assured that it was going to fly. Could have driven to Phoenix, but actually suckered into believing the employees. Now still have to drive, and pay for a hotel, plus 11 hours of round trip gas. PUT OUT? What do you think. Four out of four trips ZERO PERCENT approval. The failure rate is astounding. read more

I have nothing but good things to say ... My husband and I flew Countour Airlines for the first time this past week for a long Valentine's Day weekend trip to Las Vegas. They were amazing! Our flights were pleasant and on time and the Flight Attendant, Victoria was awesome! We are so happy to have some choices from our small airport in Santa Barbara and not have to fly or drive to LA beforehand. We plan to support them as much as possible! read more

Small airline with great service. I've flown Contour a few times now from Santa Barbara to Las Vegas. The experience has been flawless so far. They are a small carrier with only one flight a day between SB and LV so I'm aware there is a risk of delays or issues but that comes with the territory. Great airline that I plan to support. I wish them the best. read more

If I could give them 0 starts I would. Do not trust this airlines. I am sitting in the Oakland airport and they cancelled my flight claiming that they did not get payment from Travelocity when I can see clearly that they took the money from my bank account. I have a valid ticket number and confirmation number. Now I have to go through a chargeback process with the bank to get my money back. I will not get to spend the weekend with my sister as planned - due to their incompetence. Customer service is extremely unhelpful. Update: I was contacted by the airlines and they helped me get to Santa Barbara in time to have dinner with my sister. Giving a few more stars for the effort to make things right. read more

Three of us flew down and back to Santa Barbara. I have only wonderful things to say. The plane was big enough (holding 30 of us) and not scary. It was very classy. The crew made us feel like we were family Remembering details of our trip both ways. I doubt I will ever want to make the 5 hour drive to Santa Barbara again! read more

We had our first and last flight on Contour Airlines this past Friday night . We were flying from Oakland ,Ca to Crescent City Ca. We are not familiar with the area so when our flight was diverted to Medford ,Oregon we did not even appreciate the distance. The airlines did not offer to provide lodging or ground transportion. We were on our own. Needless to say it was quite an expensive ordeal. I am not impressed. This is a real customer. CM read more

Think back to a time when traveling was enjoyable. Now you know what Contour Airlines is all about. From the comfortable planes to each and every employee that I encountered on my trip, everything was first class. The employees go above and beyond to ensure that you have a top notch experience when flying with them. I honestly love this airline and feel very fortunate to have them flying out of our little town of Crescent City CA. AAAAA+++++ read more

I was a bit reluctant to fly in an unknown Airliner but I have to say, I had a wonderful time flying Contour. I definitely will fly with them again. Some of the benefits: 1. Easy on-boarding and deplaning as number of passengers are less. 2. Very friendly Air hostess 3. Plenty of legroom - equivalent Premium plus in United 4. Heard from other passengers that their on-time departure record is pretty amazing. 5. Ride was pretty smooth (goes by the weather but...) - Oakland to Santa Barbara Keep up the good work Contour! read more

I've flown Contour Airlines several times with excellent experience. I must confess I was wary the first time because I had never heard of them and did not want to see my connection in Nashville jeopardized. Check in at Tupelo is quick and efficient. The flight is about an hour. All takeoffs and landings have been perfect. The plane is a bit noisier in the cabin than a big jet, but acceptable. The ticket prices are very reasonable. And yay...when you get to Nashville, you're in the secure area...no TSA pat down! If you are in N. Miss. and want great connections out of Nashville, I recommend Contour. read more

Answer your damn phones. Been on hold for 45 min. This airline is a joke. Switching seats and playing games I am Sick of it.

My partners flight was cancelled at the last minute from Santa Bárbara to Oakland. No one could tell him how he is going to get there tomorrow. They said we would get an email but it is 9:00 pm our time and flight is out at 8:00 am and still nothing. His daughter gets her masters degree in Friday and this is creating major stress for us all. We will go to airport at 5 am or 6 am to see if we get any assistance. read more