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    Southwest Airlines

    2.1 (23 reviews)
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    Damaged luggage
    Belinda H.

    4 hours to report damaged bags. We flew into Memphis on a Thursday night. There were no Southwest employees in baggage area. When I retrieved my bag there was a 4 inch gash that penetrated the luggage. This luggage had been used 1 other time. I sent my receipt and pictures of luggage to SW. They reiterated their 4 hour damage policy. I was offered a $50.00 voucher to use on another trip. I am not sure I will be able to use it. Bottom line, report your damaged luggage at airport within 4 hours. How you do that in short time period after traveling all day and finding a southwest person I am not sure. I guess they thought I took an ax to my brand new luggage.

    Long line at baggage and ticket counter 4am, no agent present, flight 5:40am. American Airlines next to this had 4 agents, no lines.
    Honest A.

    The worst ticket agent waiting time 4am, the long lines for a 5:40 Memphis TN to Chicago mdw. It is horrible in comparison the 4 agents serving American Airlines customers next to us. Zero agents at southwest Airlines counter. So I call the 1800 I fly swa. I speak to Virginia and she had to call to get someone. 4:05am... someone appears unhappy, walks away, then returns. Well, this is bad on time ticket counter agents.

    Flight 373 may 27 out of Tampa. Nice attitude.

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    2 months ago

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    3 months ago

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    7 years ago

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    Photo of Ward H.
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    4 years ago

    Changed our departure to Denver 6 times so far. Kept us here so long we can't get out now. Worst airline ever

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    8 years ago

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    10 years ago

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    5 years ago

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    10 years ago

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    5 years ago

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    4 years ago

    Always a delay! Constantly missing connecting flights. Save yourself the hassle and fly a different airline.

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    8 years ago

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    5 years ago

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    4 years ago

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    11 years ago

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    9 years ago

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    10 years ago

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    5 years ago

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    7 years ago

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    9 years ago

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    7 years ago

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    9 years ago

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    8 years ago

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    Delta Airlines - Chicken Salad

    Delta Airlines

    2.4(33 reviews)
    0.0 mi

    I always give Delta high marks. They're my primary airline of choice and I try to go with them…read morewhoever I can. We had no issues on our flight out of Memphis yesterday using Delta. The flight boarded a bit early and we left on time with a great staff. This is a beautiful airport - updated and comfy with lots of dining and shopping options.

    Why I will never fly Delta again... I tried to book a…read moreflight, but I didn't have the physical card because I had just gotten it and it was coming in the mail. However; I had the card on my Apple Pay. While I was trying to book the Apple Pay option would not pop up on the website nor the app. I decided to reach out to customer service to see if they could help me. I spent an hour texting customer support, all the while the prices were going up until it was about 120 bucks more than when I had initially selected my flight that same hour. They never figured out why I couldn't do Apple Pay; I figured it out on my own. Turns out you can't pay for trip protection and use Apple Pay. I ended up without trip protection and paying 120 dollars more for the flight, and they offered no vouchers/baggage charge waver/or anything for the price hike that literally went up while I was seeking help. They are the worst airline and I won't be using them ever again. Do yourself a favor and don't fly delta. Update: after a long wait I was on the phone with customer service and they refunded me $100 for the price difference. Don't go through the chat. They can't help at all. Go through the phone. It takes a long time, but they are courteous and helpful.

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    Delta Airlines
    Delta Airlines - Delta

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    Memphis International Airport - MEM - Gate 7 - Children's Play Area

    Memphis International Airport - MEM

    3.0(626 reviews)
    0.2 mi

    The airport itself was pretty neat and clean. Had no issues navigating when I deplaned. However,…read morethe trek to my rental had me singing an oldie but goodie. "I would walk 500 hundred miles and I would walk 500 hundred more." Wow, I think it was almost half a mile to get there. Friendly CSR's made up for it though. Just walk across and take the elevator up then walk down the stairs and across then down thru the tunnel then take the fork in the road. Then once you finish with the paperwork, go up the escalator towards the mountains to get to your actual rental.

    This week was my first visit to the Memphis International Airport…read more Memphis is a small airport compared to ATL and other international airports that I have been inside. I have to admit that I was plenty surprised by how nice and updated it is. There are numerous places to relax, recharge and to work. All of the seating has a place to charge your electronics. There are a few cute shops inside and please tell me why the staff is so darn friendly. I honestly believe that the staff set the tone for the environment and Memphis is killing it. I stopped at one shop and a young man named Dandy was working the register. Dandy was personable, outgoing, answering all of my questions and made excellent suggestions. Honestly, because if Dandy I walked away with several Memphis Wild Huckleberry items to try.

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    Memphis International Airport - MEM
    Memphis International Airport - MEM - Restaurant on concourse

    Restaurant on concourse

    Memphis International Airport - MEM - Interesting fountan

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    Interesting fountan

    Southwest Airlines - airlines - Updated May 2026

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