Highly recommend this dealership to anyone looking to buy a new car. Acuras are the most reliable luxury car on the market and their new models are very stylish as well. Ask for Noble Jones and he'll take good care of you. Very professional and knowledgeable guy read more

never buy a car from here they will do you straight dirty and laugh at you about it. These people lie to you're face and do whatever to try and win you over. Karmas a bitch. If you want a reliable car don't come here they will literally F*ck you and laugh. Smh what a world. Lot full of brand new cars and these people out here selling lemons w frame damage not reported on the car fax. bogus and petty. id be careful with these shady folks. They wanna profit off you and make you feel stupid afterwards. Said what's wrong isn't in the warranty deal. What a sham. Some seriously fake people in this world and a few of them work and or own this shady dealership. Bogus. That's my word for this place. Bogus. read more

Continental Acura - Auto Parts & Supplies Near Me - Naperville, Illinois

Went to get an oil change. Nobody greeted me, or said anything. I finally said something after standing in front of 2 of them for a short while. The service was quick, but really should have because nobody was there. I'm going to look for somewhere else to take my Acura. Nobody said anything??? Hello, Goodbye, it was awkward. Thankful it was just an oil change. Bought our car on a Saturday, nothing seemed different. But this is the second time I've been there to get my oil changed and similar problems. read more

You're paying dealer prices for parts and labor (ie top dollar), and the customer facing service reps will only give you the "corporate" talking points about issues with your vehicle. But once you get past those drawbacks, this place is really good. They work pretty quickly, know their stuff, wash your car when they're done, have a comfortable lounge to wait in with desktop computers, WiFi, and a tv. Plus they have cookies, animal crackers, gold fish, coffee and water all free. So at least you're comfortable and pretty well fed for the premium pricing. read more

Continental Acura - Service waiting area - Auto Parts & Supplies Near Me - Naperville, Illinois

Brought in Acura and Mazda vehicles for alignments just days apart at Continental Acura and Continental Mazda respectively. The dealerships are about 500 feet apart on Aurora Ave. and are owned by the same group. Gee, somehow identical alignment jobs at Acura are higher priced! What a surprise? Oddly, the people at the Mazda shop were nicer, more timely in status updates, and did a better job. I say did a better job because the Acura dealership only did a 2 wheel alignment after noting that the rear suspension on the TSX could not be aligned to spec due to a KNOWN issue that was part of a service bulletin years earlier.. Of course, now we're out of warranty and replacement will be $500+ job! Why wasn't this caught on prior visits when we were still under warranty? Why was I still charged for a 4-wheel alignment? The real crap is that the rear wheel in question is only a tiny bit out of spec (negative camber). This is actually a setup used by many manufacturers as standard and does not prevent an alignment. They tried to tell me it was going to be unsafe (oh please) and I should pay them their 100% markup on parts and crazy hourly rates on labor. Yeah sure... bye bye. I also had to call to get status more than once and had to wait 20 minutes just to pay and get the @#%^ out of there. I used up my stupid service credits from past visits to get the price reduced (since they wouldn't) and will never be back. read more

Hey not sure what the other reviews were about but my experience with the service department at Continental has been superior. There go above and beyond from a customer service standpoint... Plenty of loaners, free car washes, and up front about wait times. Some people have high expectations- I just want great service. The team at Continental has not let me down yet. I own a 2013 RDX and will buy my next car from them as a result. read more

I had an random issue with my recent Honda Odyssey I just purchased from Continental Acura. Nothing to do with the sale of the car or malfunctions. Ricky P from Service couldn't have been any more helpful. He went above and beyond to assist. This is why I got my third car I got from Continental. One of the main reasons is the Service Department. Keep up the great work!! read more

I just wanted to finally give Continental Acura a great review for all the help I received last week. A family health issue happened in my family. Unfortunately while at the hospital I heard a loud groan from my 06 TL. I called in on Monday morn to set up a appointment. Shirley as always was helpful. I left a voice mail for Maria who schedules appointments. She promptly returned my call and understood my situation and set up a appointment with a loaner since I still needed to go back and forth to the hospital where my father in law was in ICU. John in service helped get the car in. I was then called very soon by Chris Papo. Who verified my car has a TSB and there would be no charge. Thanks to all involved in helping with my car. I couldn't ask for a better experience. I have both my Acura's serviced here for the past 10 years and will continue to do so. Thank You! read more

The guys at Acura are top notch! I can't say enough positive things about the sales guys or service, but they are great. Joe is always prompt and professional while providing top notch service. I'd recommend this dealership to anyone and am so happy to have gotten my car here and service. read more

Used them for pre-purchase inspection of an Acura vehicle. They failed to identify broken sensors on the vehicle that I immediately noticed after (regrettably) purchasing the vehicle. Didn't even take an hour of owning the vehicle. When I called them to discuss if they noticed this issue during the inspection or not, they would not confirm or deny if they specifically inspected the sensors, but claimed that it "must have broken after the inspection". Yea, ok! They then graciously offered to fix the problem... for $1,200! These guys are a joke. Take your money elsewhere. read more

Have had an issue since shortly after purchasing a preowned Acura. Have been having detonation and have been back several times over last few years. Responses - "We didn't hear anything." Had called couple months ago regarding another recurring issue and was told by service tech (verbatim) "I don't know what to tell you. You need to piss or get off the pot." This recurring issue after they rebuilt the top half of the engine. Now, the same issue yet again. Now they want over $2K for work that probably should have been done, substantially less work/cost, the first time that would have avoided recurrence. Back to the detonation. Now tech is saying issues regarding engine work "could be the cause" so take care of the 2K with worth of work and "maybe" it'll resolve the detonation issue. Really? Detonation has been going on since well before the other issues arose! Not a happy customer right about now especially since I've called the group's Service Dept Manager three times now without a response. Not very enthusiastic about a dealership that supposedly prides itself on customer service. read more

The alignment is not good as i thought i don't drive this car a lot as i have a work car but after i drove the car on the highway the car pulls to the right and steering wheel still a bit of center i don'r know if i should take it back to them or try a different Acura dealer it is very frustrating and can't get used to it ...thought they did a good job in the begining but they did not. read more

Called to see if they would be able to do an oil change on my Toyota Prius. The person who took the appointment was very confident. 'We perform service for all makes and models.' Showed up for my scheduled appointment and was told it would be over an hour and a half because they needed to order a filter from Toyota. ........ uh........ you didn't do that before I got there? Or had something in stock? I went to Jiffy Lube down the street. read more

Continental Acura provided professional, courteous service in a timely fashion. Then they washed the car. I would recommend this dealership for their sales and service. If you are a potential buyer, see Tom. read more

I love Shirley at the check out station in the service department. She is always friendly and nice.

I had, by far, an awesome experience. Chris and Carrie went above and beyond all of my expectations, especially considering I work at a dealership myself. I was immediately greated by name and concern as soon as I pulled in the service drive and got to the service desk. Everything was covered under warranty and Chris was even able to get me a loaner car last minute without an appointment for one while they had to order the seat belt buckle. The car was completed before my requested pick up time and I was kept up to date with the diagnosis and repairs. My car was also washed and vacuumed at pick up, which is a huge plus! I was very, very satisfied with the visit and I have already recommended family and friends to this dealership. Again, you guys provided truly exceptional service and I will definitely be back! Thank you! read more

After many years and routine service visits, Continental Acura treats me as an important customer every time I come in for service. They truly deliver prompt, courteous, and professional service. read more

I was very pleased with their service writer, detailing service, and the job they did installing running boards on my 2012 MDX. They also let me use a new Acura while the work was performed. I highly recommend this dealership for service. I also bought the car there and Greg Pew, their sales professional, was excellent to work with. Additionally the price was very competitive. read more

I brought my 2005 TL in for service and had a pretty good idea as to what the problem was (a bad sensor). Since this was my first time to Continental Acura, I wasn't sure what to expect. Was I going to be told I needed something that was either the result of a misdiagnosis or flat out upselling? Not only were they spot on with their diagnosis, but their customer service was out of this world. Each person I dealt with at Continental Acura was very courteous and professional. I certainly got the feeling that they go out of their way to make you happy. From the complimentary Starbucks coffee to the car wash and vacuum. I highly recommend Continental Acura and will be a lifetime customer for as long as my TL is on the road. By far the best Acura dealership I've been to. read more

The service team is the best, especially Chris P! If there was any doubt about where to go for service on my MDX, that has since faded. Mistakenly, we had a radiator repaired at a different facility, and I just had a hunch this wasn't the right move. We had previously brought it into Continental for the same repair, but for some reason, I felt I could get it completed at a less expensive price. As the old saying goes...'you really get what you pay for'! So after my car was done, the air conditioning wasn't working - just blowing out hot air. I told my wife to just bring it to Chris at Continental, as I knew they would make everything right again. After diagnosis, we found the air conditioning line to have been torn (by the previous shop), and the fan shroud wasn't assembled correctly, which caused the fan to destroy it. Chris not only put my wife in a loaner car, fixed the issues, but promptly handled payment from the other shop (for their mistakes). Like I mentioned before, there is no doubt in my mind where this car will be each time it needs service. I apologize for taking the car somewhere else - I knew it should have been done here! Thanks Chris P. for everything you do! read more

PLEASE CHECK YOUR CAR OIL IF RECENTLY SERVICED. FROM MY EXPERIENCE, DEALERSHIP DOESN'T CHANGE OIL AS THEY CLAIM!!! I am faithful Honda buyer. Currently own a 97 Prelude, 08 Accord V6, 08 Pilot and an 07 Acura MDX. Of all these cars, the MDX has been the worst in quality. First, there was the left suspension rattles at 12k miles. This Dealership took countless trip to diagnose the problem; they replaced the whole front left suspension, rear left suspension, re-did the brakes and after 6 visits it was determined that the Battery Holder was cracked. Now, the car has 33k miles and the Oil Sensor Switch has malfunctioned. The Nav system reports "Oil Pressure Low." I checked the oil and it was extremely black and dirty; and the oil had only been replaced 3k miles ago. I pulled the oil and I promise you a car that has had its oil change done 3k miles ago should not appear this way. I have done enough oil changes on old honda to know; I contacted the dealership and their response was "we use a darker tint oil 'Castrol' and that appears darker." After hearing this, I went ahead and scheduled an appointment and got the diagnosis of faulty oil pressure switch. My car is past the warranty so I am out of pocket $230; even though if you do a bit of research online, Acura has had this issue with 07-11 MDX, but did not issue a recall on the system. I went further to determine if poor oil quality (due to lack of oil change at the dealership) could have caused this sensor to malfunction and have come across varying opinion. However, when I suggested this to the service managed I got the line "In my 24-28 year experience (depending on who you talk to at the dealership), this has never happened." All this begs me to question the integrity of the service department and the quality of Acura product. In addition, the service staff claims of 28 year service doesn't add up mathematically, since Acura was launched on March of 1986 (do the math...that adds up to 26 years). I have read all the reviews online and this must be a good dealership; however my experience has been very poor and I will not be returning again. Being part of a research institution, I am gonna take the steps necessary to get the oil I pulled verified and will share results once available. Lastly, for anyone considering an Acura product; I employ you to take a look at their cheaper sister, Honda, better service and won't charge 230 dollars for a 30 dollar part). And if luxury is what you really want, then go check out a Lexus. (This is not a bias, rather a fact from US news and world report, motortrend and edmunds). read more

Stopped by Continental Acura today in a panic. I noticed scratch marks on my car and was really upset. Barbara greeted me immediately and sought to assist. She brought Dan over to assess the damage. Much to my excitment Dan concluded the scratches were not deep and could be removed with a topical treatment. Within 15 minutes the car looked as good as new. The Staff is always courteous and attentive. Customer Service is not lost on this group! read more

Couldn't be happier with my experiences at Continental Acura. I'm on my third car. I'm treated fairly during the purchase process and the service goes easily and smoothly. One thing that's small that I really like is that they're serious about the free car washes. Other dealerships tell you to come in and then treat you like you're imposing. Not the case with Continental Acura. read more

Had my 03 TL for almost 10 years now. This is the only place I take it to get worked on. I see Dan R. in service because I know it'll get worked on right. I'm always given all my options and leave satisfied. Hopefully I can drive my beast another 5-10 years, but if not I'll be visiting Continental first for a new car. Keep it up! read more

My car was in need of an insurance estimate and repair. Dennis Tiffert, Express Service Manager, was a consummate professional from beginning to end of the process. He was in continual contact with me and the insurance agent. Dennis went above and beyond to make sure that I was informed and up-to-date on both the status of the repair and the insurance process. Thank you, Dennis, for making this otherwise unpleasant experience a pleasant one. I highly recommend Dennis at Continental Acura! read more

We just want to say that we were very happy and satisfied with everything the dealer did for us. They were patient with me as I can be a little difficult some times. When we came back to get our used car a couple of days later, we were not expecting it to be as detailed as it was. They also had to make a repair on the rear of the vehicle and WOW, what a great job. We would recommend this dealership to anyone. Thanks again!! read more