I'm here from Wisconsin and a belt popped. I stopped at autozone which is where we figured out the…read moreproblem. The manager Sam at autozone recommended you and I must say not only did you take care of me quickly but with great personality and customer service. Thank you for getting me back on the road. Much appreciated

Known for having great integrity, they are excellent with repairs knowing their trade. They treat…read morecustomers like family. They accurately diagnose problems and are quick to complete the work on your car. You'll recognize a great repair shop when companies trust their fleet to them, meaning there are frequent returns on new repairs.

Great service today! Needed 6 volt battery for my antique auto. Omar took my call, very…read moreconscientious, checked to be sure in stock, asked for dimensions to be sure we had correct item, had it waiting for me when I arrived. Isaiah checked me out promptly. Maybe 12 minutes in store. Nice, knowledgeable, helpful guys. It's the district center so very well stocked. I'll be back!

THe guys here are always helpful, although you have a to know A LITTLE about what the problem is…read morewith your vehicle. Last time in, last Tuesday, they helped me with a faulty seal on my fuel line and a taillight bulb. I forget the guy's name, but he was pretty knowledgeable and got me my parts and give me some other ideas on what to check on my truck. These guys aren't magicians, not sure why you'd expect them to fix your car too... Been coming here for several months now and will continue to stop by for my parts.

A genuinely honest car mechanic shop. Whenever you go in, you don't feel like you're being upsold…read moreon 20 things wrong that you don't really need to fix. They do great work. And I can't recommend them enough

Great service, quality work and fair pricing! Friendly customer service!…read moreI would definitely recommend this shop to my family and friends!

This is the first time I've gone to this dealership. I previously went to Castle Subaru in McHenry…read morewhere I purchased my car and had been extremely happy with them. When I called to make a service appointment they said they would be pleased to continue having me as a customer but suggested I go to a closer dealership. That is how I found Hawk Subaru in Plainfield and I am fortunate to have done so. I made an appointment and upon arrival was greeted by both the Justin the Service Manager and John the Assistant Manager. They were welcoming, friendly and extremely helpful both saying that if I had any concerns to contact them immediately. I went to the waiting area and was updated at each step by text; describing what they found, suggested doing, the cost involved and requesting my approval or rejection of each item. When I had any questions I received an immediate understandable response from John. The service provided was done efficiently, completely and in a timely manner. My charges were explained and their appreciation of my business was expressed. I shall not think twice about returning to this dealership for service and, in the event I decide to purchase another vehicle I shall return to Hawk. I highly recommend their service and thank them for their assistance and friendliness.

Elizabeth Nosaka is a terrible salesperson and should be fired…read more I stopped by on Friday 9/18 at around 11am to test drive a Subaru Crosstrek Base. Elizabeth greeted my father and I at the front door. We took the car for a test drive, which included a $50 Visa gift card for test driving a Subaru this month. I enquired about lease information and provided my details. We walked into Elizabeth's office where personal items were strewn across her desk....random keys, an opened pack of Marlboro cigarettes, etc. Real classy type of situation going on here at this dealership. Elizabeth went to retreive her sales manager's numbers on the vehicle; she came back and provided their price, which was substantially higher than a quote I received from Gerald in Naperville. When this was raised, Elizabeth's tone and attitude became argumentative, condescending, and dismissive when I provided her with the details from Gerald. She began nitpicking apart my quote from Gerald explaining that the lease price would actually be much higher, and explained that I would be paying for applicable options on the vehicle. I'm not interested in options, I'm interested in a Crosstrek Base which has a net cap cost of $25,346. She wasnt interested in hearing this either. My Dad asked a simple question about the financing rate on the lease, and Elizabeth's reaction was so ridiculous, unnecessary, and over the top....I told my father that we were done talking here, and we walked out. She blurted out to my father, "well I don't know the rate.....0.0000000 something", and used the tone of "why the hell are you asking me that question?". We're asking the question because we are looking to lease a vehicle, you invalid! Elizabeth ran behind us as we left, begging us to let her see if there was something she could do about the lease price. My father was more graceful as I was and actually continued to interact with her on our way out. The lease price isn't the problem. Elizabeth's entire being, including her disappointing, egregious attitude is to blame. I doubt that anything can be done to fix this problem, except fire her. I doubt that'll happen though. Because we all know car salesmen are scum of the Earth who project their extreme personal unhappiness onto anyone they can. These losers lost out on a sale of a vehicle today. Don't buy a vehicle from this place, they don't give a crap about you as a customer. They don't even honor the $50 Visa gift card for test driving a vehicle.

I realized that I needed to buy new tires for my car a few weeks ago. I called and spoke with Kurt…read moreon the phone. He was not only helpful, but he was pleasant, respectful, and very easy to talk with. I visited this Discount Tire location to discuss the situation and to set up an appointment. Although they were busy (as they should be!), I felt like they took time with me to make sure that I was taken care of. When I arrived for my appointment, Kurt was there and took the time with me yet again to ensure that I received the best experience possible. Once again, the shop was busy, however Kurt did not shy away from taking his time with me. The customer service and impeccable communication with Discount Tire will make me a loyal customer in the future. This shop is amazing. Keep up the fantastic service! AND...my new tires are amazing!!

So let's talk reality here: Discount Tire now owns Tire Rack (as of 2021)…read more Tire Rack used to sell the tires at best prices online with helpful reviews. Last week, when my husband went in person to Discount Tire he asked for his OE (original equipment tire) and the person said they're not available. Since they were available at Tire Rack we immediately bought them and had them shipped for installation. When we arrived for installation, the front desk person questioned why we bought from Tire Rack. Turns out they DO have them in stock at Discount Tire for $300 (4 tires) plus installation which is $447.00 vs what we paid-$473 for for tires plus $123 installation=$596.00. So they're competing with a company that they own? So, we paid $149.00 extra because someone opted to try to upsell my husband another tire instead of ordering a tire they do sell that he requested? Then, they tried to upsell us tire insurance saying Tire Rack does not have that (which is true). Their tire insurance includes free rotation, and patching. Tire Rack has a free 2 year road hazard policy, which is kind of like patching and replacement if necessary (requires preauthorization). At this point, I feel like Discount Tire is a bit scammy, and I feel the same re Tire Rack. Too bad. We've now had both sets of our tires shipped by Tire Rack to Discount Tire for installation but for the life of me, I don't know why they're playing games with the pricing. Still better price than the dealership though.

I received good service and the waiting area was clean and well maintained. Staff is knowledgeable…read moreand friendly.

Best tire experience ever! Got a screw in the middle of my…read moretread on my Chevy 2500 truck with camper on California to Maine cross country trip. They fixed my temporary plug and replaced it with a patch in 30 minutes! I have a Scout camper on the bed that wouldn't fit in the bay so they jacked it up in the parking lot. On top of it all- No Charge! I was floored. Not in California for sure. These guys were so awesome! Thank you Belle! Jim

Alyssa is the best, she made the car buying process so easy and convenient. I highly recommend her!read more

Just tried to call in for a CARFAX of all things for an old vehicle we purchased back in 2005 and…read morethe GSM gave me the run around on how he didn't "feel comfortable" and proceeded to call me a liar and down played everything I said. After I asked to speak with his director he then told me none of them were in which I know is BS because I'm an active advisor and I know someone from management is always present. Thankfully I was able to call Joe Rizza Ford in Tinley Park and they were able to provide me with what I was looking for... STAY AWAY FROM THIS PLACE and watch out for that LYING POS crooked GSM.

I had my SUV serviced here and everything went well. Ethan was very thorough and explained every…read morestep. He did not try to upsell anything which I appreciated. I decided to use a loaner since my service was estimated to take around 2 hours. The loaner was basically the same as my SUV which made it easy for me. I didn't spend anytime trying to figure out what was where, etc. Just as Ethan explained - my car was done within 2 hours. All was great! They also ran my car through the car wash and filled up my gas tank, free of charge. This location also has a small complimentary cafe. They have coffees, foundation drinks, bottled waters, and a few snacks.

Lexus of Naperville is, by far, the worst dealership I have ever done business with…read more The finance representative who processed our lease: I believe he said he was a former Nissan employee--was, in my opinion, extremely unprofessional and incompetent. He appeared to be upset with my wife and me because we did not want to purchase any of the packages or accessories he was offering. This was evident from his swearing and from making assertions that I felt were both unprofessional and unwarranted. Although we specifically asked that the vehicle be placed in both of our names, he only put the vehicle in my wife's name on the title, despite running a credit check on both of us. Both of our credit scores were in the low- to mid-800s. More recently, we were at the dealership for service on our vehicle. While we were there, I asked one of the salespeople to show me an RX 350. Since it was a hot day, the salesperson literally stood under a tree in the shade while I walked the lot alone. I found this to be extremely disappointing and not at all the level of customer service I would expect from a Lexus dealership. On top of that, in our experience, it can take several days to a week just to get an appointment for something as routine as an oil change. You may want to take these experiences into consideration before purchasing or leasing a vehicle from this dealership. If I could, I would give Lexus of Naperville zero stars. That said, buyer beware. If you decide to do business with this dealership, I strongly recommend proceeding with a great deal of caution. These are my personal experiences and opinions. I encourage others to do their own research and form their own conclusions.