This review is strictly for the service department. I called on Saturday to inquire about oil…read morechange prices. The man I spoke to was friendly, cheerful, and extremely helpful. After giving him the year and model of my vehicle, he informed me that I had two different price options due to the turbo: $37.99 or about $68 for synthetic. I went with the cheaper option for now but will go synthetic in the future. He also stated they go by appointment only on Saturdays but they had a cancellation so I was able to get a 10:00 a.m. appointment. After arriving and completing the rebate for my oil change, I took a seat in the waiting room. What a cozy space! A small kitchenette houses a coffee machine and a mini fridge holds bottled water. There are also drink and snack vending machines. There are some toys for the kiddos and a nice flat screen TV with Direct TV. Deep-set leather chairs (four of them) cushion you and are super comfortable. There is also a love seat for additional seating. While waiting, one of the service advisers came into the waiting room and asked those of us waiting if we'd like water or coffee. Even though we were all capable of getting it ourselves, that gesture was a great representation of their level of customer service. My entire stay was about an hour which is what I expected. I wasn't in a hurry and I know from working at dealerships in the past that Saturdays can be quite busy for service departments. Charlie, the assistant service manager, was who I dealt with. He was extremely helpful from start to finish. The other gentleman, I think his name was Eddie, was very helpful, too. Besides the oil change, my car also had a leak somewhere near the transfer case, so I left the ol' girl behind so the necessary repairs could be made while still under warranty. I was given a loaner vehicle to drive while my car was being serviced, which is fun because it's always nice to have a brand new car for a few days. Zoom zoom. The dealership itself is beautiful and all of those sexy, brand new Mazdas were enticing, but I didn't go near the showroom as I wanted to avoid the temptation. I've had my car for six months so I am definitely not in the market for anything any time soon. The hubby is next in line for that and I have no doubt that when we are ready, we will purchase from here. We love our Mazdas and every employee I dealt with here has given me confidence in being lifetime Continental Mazda customers.

I took my daughters 2017 Mazda GX-5 with the touring package to the brushless car wash this…read moreSaturday morning. When I left the car wash the right passenger side mirror was loose and I could not adjust it. I called Continental Mazda. I was nervous the service rep calmed me down asked questions about the mirror. He asked me to bring it in. I brought it in and they fixed the mirror within 20 minutes. I really appreciate the outstanding service on my last minute notice. Outstanding service.

Purchased a used car on Facebook Marketplace that had some issues quickly needing repair. Called on…read moreSaturday and they were already able to get me in for an appointment on Monday. The team was super communicative providing me updates throughout the day with what they found and delivered a perfectly fixed car by end of Monday. The work was flawlessly completed and the price was incredibly reasonable - no annoying upsells either! Great place - THANK YOU!

Got a brake fluid bleed and replacement of the DOT fluid great price when getting quotes and…read moreextremely nice guy in the front Jason I believe definitely a woman friendly mechanic shop will be coming here again

This is the first time I've gone to this dealership. I previously went to Castle Subaru in McHenry…read morewhere I purchased my car and had been extremely happy with them. When I called to make a service appointment they said they would be pleased to continue having me as a customer but suggested I go to a closer dealership. That is how I found Hawk Subaru in Plainfield and I am fortunate to have done so. I made an appointment and upon arrival was greeted by both the Justin the Service Manager and John the Assistant Manager. They were welcoming, friendly and extremely helpful both saying that if I had any concerns to contact them immediately. I went to the waiting area and was updated at each step by text; describing what they found, suggested doing, the cost involved and requesting my approval or rejection of each item. When I had any questions I received an immediate understandable response from John. The service provided was done efficiently, completely and in a timely manner. My charges were explained and their appreciation of my business was expressed. I shall not think twice about returning to this dealership for service and, in the event I decide to purchase another vehicle I shall return to Hawk. I highly recommend their service and thank them for their assistance and friendliness.

Elizabeth Nosaka is a terrible salesperson and should be fired…read more I stopped by on Friday 9/18 at around 11am to test drive a Subaru Crosstrek Base. Elizabeth greeted my father and I at the front door. We took the car for a test drive, which included a $50 Visa gift card for test driving a Subaru this month. I enquired about lease information and provided my details. We walked into Elizabeth's office where personal items were strewn across her desk....random keys, an opened pack of Marlboro cigarettes, etc. Real classy type of situation going on here at this dealership. Elizabeth went to retreive her sales manager's numbers on the vehicle; she came back and provided their price, which was substantially higher than a quote I received from Gerald in Naperville. When this was raised, Elizabeth's tone and attitude became argumentative, condescending, and dismissive when I provided her with the details from Gerald. She began nitpicking apart my quote from Gerald explaining that the lease price would actually be much higher, and explained that I would be paying for applicable options on the vehicle. I'm not interested in options, I'm interested in a Crosstrek Base which has a net cap cost of $25,346. She wasnt interested in hearing this either. My Dad asked a simple question about the financing rate on the lease, and Elizabeth's reaction was so ridiculous, unnecessary, and over the top....I told my father that we were done talking here, and we walked out. She blurted out to my father, "well I don't know the rate.....0.0000000 something", and used the tone of "why the hell are you asking me that question?". We're asking the question because we are looking to lease a vehicle, you invalid! Elizabeth ran behind us as we left, begging us to let her see if there was something she could do about the lease price. My father was more graceful as I was and actually continued to interact with her on our way out. The lease price isn't the problem. Elizabeth's entire being, including her disappointing, egregious attitude is to blame. I doubt that anything can be done to fix this problem, except fire her. I doubt that'll happen though. Because we all know car salesmen are scum of the Earth who project their extreme personal unhappiness onto anyone they can. These losers lost out on a sale of a vehicle today. Don't buy a vehicle from this place, they don't give a crap about you as a customer. They don't even honor the $50 Visa gift card for test driving a vehicle.

Best tire experience ever! Got a screw in the middle of my…read moretread on my Chevy 2500 truck with camper on California to Maine cross country trip. They fixed my temporary plug and replaced it with a patch in 30 minutes! I have a Scout camper on the bed that wouldn't fit in the bay so they jacked it up in the parking lot. On top of it all- No Charge! I was floored. Not in California for sure. These guys were so awesome! Thank you Belle! Jim

Beelle Tire of Sycamore IL on 5/18/26 quoted me four different out the door (complete) prices for…read moremy Honda. The first was $530, but when set up the appointment they said sorry it's actually $660. I said sorry that second quote is not reasonable. They then said "we can do it for $590." I ended the call. Since they were open late and close by and I had run out of time to get to Discount Tire I called back and they quoted $537. I said okay and went in. While I was there for installation they attempted to upsell me by suggesting I install a new $80 sensor. I said no. After they installed three tires they came in to tell me there was a good chance one of the studs on the fourth tire was going to break. They said I had to give them the go ahead to proceed and accept responsibility to fix it if it broke -$57. I asked "what's my alternative?" They said "leave the old worn tire on." I needed to have the tires for a family hospital visit -- so I reluctantly agreed while expressing my displeasure. Predictably they broke it. Since it was almost closing time i completed the payment. Yet another glitch (they had not included the tax in the "out the door price. This was becoming a cluster you know what. The out the door price, including the cost of the broken stud was now about $100 more than their last quote. It took about 10 minutes and multiple tries to process my payment. And when we were done they casually mentioned that the stud would not be in till the following day. They told me it was ok to drive on it with one out of four bolts missing. I later discovered that was NOT at all a safe thing to do. They did not call about the part so that I could return to have it installed. After several calls and being put on hold with aggressive advertising pitches, the installation guy (Pepe) told me they had no openings until 4:30 in the afternoon. He said he'd have to "squeeze me in and expect a 90 minute wait." I told him that was longer than the tire installation! He replied they were very busy. When I arrived I told them that 90 minutes was unacceptable and that I'd already paid them and had to make multiple calls instead of them calling me. They became very disrespectful at that point. St that point I called Belle's national customer service line and complained. They were closed for the day. I recorded a message but never got a call back. The stud was installed in 15 minutes. The charge for parts was $11 and the "labor" for the part they broke was $46 (billed the day before). In summary a) their quotes are wildly disingenuous, b) I question their competence and/or integrity about the broken stud, c) they put me at risk by lying about the safety of the missing stud and bolt, d) they were very disrespectful, and e) Belle Tire Corporate does hot care about Sycamore Belle's shoddy practices as they did not address my complaint. This was among the worst repair SNAFUs I have encountered in over 50 years of driving! Steer clear of this place; it's like a pirate ship.

A genuinely honest car mechanic shop. Whenever you go in, you don't feel like you're being upsold…read moreon 20 things wrong that you don't really need to fix. They do great work. And I can't recommend them enough

Great service, quality work and fair pricing! Friendly customer service!…read moreI would definitely recommend this shop to my family and friends!

Got me on the road in no time. Very nice staff even allowed my dog in who greeted everyone and…read morestaff moved quickly with all their customers.

call ahead they said they had open bays. I got there there was no one in the waiting room with…read morethree bays open said they'd get me right put car in and then they pulled it out I waited two hours the tech said they didn't tell him it was not done. very poor customer service

Purchased a spider 124 Abarth last summer and the entire experience went smoothly. That in itself…read morewas nice but I just now had a more than wonderful experience with service manager Filippo. He was the one who assisted me last Fall and once again last week. My car would not start after winter hibernation due too a flooded engine. He knew right away what was wrong and tried repeatedly to let me allow them to make all the arrangements to have automobile towed into dealership for servicing. While I on the other hand wanted to try and get it going myself at home. He then brought in mechanic Orlando who agreed with Filippo that most likely engine was flooded based on my description of symptoms and the history of this type of engine. He advised me how to go about doing a garage repair myself after he too suggested that I simply have the car towed too their dealership. Well I returned home with all the instructions in how to do it myself to no avail And finally had to take the original good advice of Filippo and Orlando. Got the car towed to dealership. Service dpt had auto running the the same day. Since car was under four year warranty the tow and repair were free of charge Fiat Naperville have a big asset in these two gentlemen from the service department:PROFESSIONALISM AND COURTEOUSNESS go hand in hand over there Lesson for other Spider owners. Make sure that if you overwinter your car for extended period of time like I did , 6 mos in my case, simply start the engine once every two weeks and let it run for a few minutes each time. This will eliminate the problem of flooding when you go to start it in the springtime. It is not enough to simply attach a battery charger during the winter months. That will keep the battery fully charged but aline will not eliminate the flooding issue. This will not happen to me next spring. lesson well learned

Buyer Beware: Deceptive Practices at Volume Cars dealerships in Naperville…read more You won't believe how crooked Volume Cars (Maserati, Fiat, Alfa Romeo, Italian Motors) are. One star is exceedingly generous! I purchased a 2019 Porsche Cayenne from Maserati of Naperville, expecting a quality vehicle based on their assurances and the clean Carfax report. What I received was an unsafe, flood-damaged car riddled with issues. Within 24 hours of delivery, the engine light came on, and a diagnostic report revealed extensive problems, including a damaged turbocharger, persistent water damage, non-functional driver assistance systems, a bunch of other water related damage and a strong odor of mold/mildew--a clear sign of prior flooding. The car cannot pass inspection and is illegal to drive in both Maine and Illinois. Maserati of Naperville reset the engine light and all the codes just before shipping the car to me, demonstrating they knew about these issues but failed to disclose them. Despite immediate outreach and numerous attempts to find resolution, the dealership refuses to take accountability, wanted me to pay a 10% restocking fee, $1/mile driven and pay for return shipping. They finally agreed to refund my full payment but I still had to pay shipping. When they got the car back they said the won't refund my full amount because the engine light is on and it wasn't when they shipped the car. This was the reason I returned the car and they agreed to a full refund due to the engine damage. Their conduct is a blatant violation of consumer protection laws and constitutes FRAUD. I urge anyone considering buying from Maserati of Naperville to think twice. Their deceptive practices, lack of transparency, and refusal to honor basic legal obligations have caused me significant financial and emotional distress. Don't let this happen to you. They claim first class customer service but, I assure you, I have never been treated so poorly in my entire life. This business is so unethical and disrespectful. Please share this post with anyone you know considering buying a car from them.

I had my SUV serviced here and everything went well. Ethan was very thorough and explained every…read morestep. He did not try to upsell anything which I appreciated. I decided to use a loaner since my service was estimated to take around 2 hours. The loaner was basically the same as my SUV which made it easy for me. I didn't spend anytime trying to figure out what was where, etc. Just as Ethan explained - my car was done within 2 hours. All was great! They also ran my car through the car wash and filled up my gas tank, free of charge. This location also has a small complimentary cafe. They have coffees, foundation drinks, bottled waters, and a few snacks.

Lexus of Naperville is, by far, the worst dealership I have ever done business with…read more The finance representative who processed our lease: I believe he said he was a former Nissan employee--was, in my opinion, extremely unprofessional and incompetent. He appeared to be upset with my wife and me because we did not want to purchase any of the packages or accessories he was offering. This was evident from his swearing and from making assertions that I felt were both unprofessional and unwarranted. Although we specifically asked that the vehicle be placed in both of our names, he only put the vehicle in my wife's name on the title, despite running a credit check on both of us. Both of our credit scores were in the low- to mid-800s. More recently, we were at the dealership for service on our vehicle. While we were there, I asked one of the salespeople to show me an RX 350. Since it was a hot day, the salesperson literally stood under a tree in the shade while I walked the lot alone. I found this to be extremely disappointing and not at all the level of customer service I would expect from a Lexus dealership. On top of that, in our experience, it can take several days to a week just to get an appointment for something as routine as an oil change. You may want to take these experiences into consideration before purchasing or leasing a vehicle from this dealership. If I could, I would give Lexus of Naperville zero stars. That said, buyer beware. If you decide to do business with this dealership, I strongly recommend proceeding with a great deal of caution. These are my personal experiences and opinions. I encourage others to do their own research and form their own conclusions.