Never have I been so disappointed or disrespected. I was going to set up the WiFi and DIRECTV box…read morebecause they have them sent to your house and you have to go to the store to activate them, but the manager thought she was being slick so she called the rep away from me, but I could see her in the window and she was under the assumption, I was returning it and when I called the gentleman out on it, he was like yeah she was just worried it was a return .. so I waited 20 min to be helped - no big deal then the "manager" plays games - pass! I called the rep out on the poor behavior and he said yeah .. that's not how a manager acts that's not Customer Service and yes, I returned to both boxes. I've reached out to the area Sales Manager.- they won't give you the information if you ask by the way even though customer service says they have it - Shea needs a lot more Customer Service training

Very nicely renovated ATT store. The best on York Road both in look and service. We were…read moreunsuccessful in getting a new phone further up York Road at the ATT store at 10000 in Cockeysville, where we felt dismissed. The employee seemed bothered by our questions and more concerned with the telephone she was on the entire time. Anyway...This store at 1803 York Road in Lutherville is our new go-to ATT store. It is large, clean, and well lighted. Best of all, it is customer focused. Troy T. listened to us and went right to work to answer our questions and meet our needs. In 1/2 hour we were walking out the door with a new phone on order. I highly recommend ATT Marketplace Store in Lutherville and employee Troya T.

When you drop your phone and see a vertical white line that resembles the Light Saber laser -not a…read moregood sign! After some online research (none of the tips fixed it) and consulting my Local At&T store, my screen needed to be replaced unfortunately. This spot was a Yelp find. A small store with accessories (covers, chargers mostly) & some refurbished phones for sale-but it's all about the repairs. I was quoted $129 to replace my iPhone screen. 30-40 minutes for the work. I opted to leave. When I returned my phone was not ready as the Technician noticed my battery was swollen and recommended replacing it. "No thanks as I'm not going to keep this phone much longer." I looked at their price list and noticed there was a budget screen for $95. Ok I'll go with that one instead. Would have been good to mention this in the beginning. Also a 10% discount is available with Yelp check in-didn't see this til after. Service was good and engaging overall with some good information about the repair, etc. My phone is back to pre Light Saber state. Only recommendation would be to give all of the options upfront. They provide a 90 day warranty. Would I recommend Swift Mobile-Yes

Very quick and convenient place to get fixes, but I can't say that it was good quality. I went for…read morea camera lenses repair because I was told by my phone service if I got it fixed, I could get full price trade in value. The repair was $96 and took them 9 minutes to do. When you have the camera it looks as clear as I can remember, thankfully, but on the lenses itself, you can see dust particles and the broken glass from the original lenses underneath. I would have thought the old glass would be cleared completely before putting on a new one but I guess they don't do that. I could have bought a $10/15 lenses repair kit myself off Amazon and done better in my opinion. I just over paid for convenience and hope I can't get my full trade in value for this.. or I just wasted my time/money.

My van wouldn't start twice in a week. The second time was at five o'clock on a Friday. I quickly…read morescrambled to find a place that was still open and could help me. Enter, Batteries Plus. One call and I had a battery reserved. After a jump I drove right to the store. They directed me around back and changed my battery while I waited. They suggested a 15-30 minute time frame and, despite the difficulty of my van's battery setup, were finished right around 30 minutes. My van has been running (and starting) smoothly since. Looking for a quick fix to a battery issue? Batteries Plus just might be the place for you.

Friendly and helpful staff. Didn't try to upsell me on the products. Explained the differences and…read morelet me make the choice. Have been here 2x for car batteries and both experiences were easy and they were able to take care of of my issue quickly.

Adrisse is amazing and fixed my phone brand new. Had my battery replaced and now it is back to 100%read more

Parts sales service what more could you ask for five stars especially to the repair team member…read morenamed AD

This location is amazing! Sean went above and beyond--so kind and thorough in explaining T-Mobile's…read moreservices. I highly recommend checking it out and asking for Sean!

Clearly, this location has changed. Not sure what these 1-star reviews are talking about. Went in…read morearound 7pm today to upgrade two 12 pros to the base model 16. We were helped by a manager, the only employee in at the time, named DJ, I believe. He was very welcoming and caring about the interaction. He clearly knew what he was talking about and by no means was trying to upsell; he truly wanted us to get the best deal. We got done around 850, nearly an hour after close. He quite literally did his closing routines whilst helping us. If that doesn't scream customer service, I don't know what does. Best T-Mobile around; don't knock it till you try it.

Have not been here in a while. Bought and apple key board and monitor adapter. I was immediately…read morehelped and also given answers to many questions I had. The attendant was very helpful. There was security there so I felt safe. Gotta be honest prices for these apple accessories are high. However, the customer service was top tier.

Great service and great patience for the associates at the Apple Store!…read moreI will definitely be back to make purchases as needed!!