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    Consumer Cellular

    2.8 (4 reviews)
    Closed 9:00 am - 6:00 pm
    Updated 2 weeks ago

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    2 months ago

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    6 months ago

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    1 year ago

    The good news is I like their plan and customer service. I haven't been to the store yet, but l plan to visit soon

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    1 year ago

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    AT&T Store

    AT&T Store

    1.6(21 reviews)
    0.1 mi
    $$$$

    This store isn't just a new physical location, but it features AT&T's newest sales and service…read moreexperience/format. I went to Verizon, T-Mobile, and this AT&T location in the same day, all in York road within miles of each other. It was interesting to experience each brand's process. When you walk in a sales associate opens the door for you and greats you. The associates all carry these embarrassing looking hobbit-like satchels, filled with customer-centric tools and resources, CRM tablets included. Despite being visually embarrassing, these pouches allow the associates to fully service your needs. "Mark" was assigned to assist me and he was able to perform a direct analysis of my usage and seek out more price efficient plans for my new plan. When I wasn't able to understand a feature or plan benefit, his managerial peer would swing by to explain it differently, and we'd share an "Ah-Ha" moment. I felt the process was consultative, rather than "Sell This Dude a Ton of Crap." So, the customer service was excellent. By far the best of the three brands experienced. Everyone was professional from a linguistic perspective as well as an appearance perspective. Additionally, it felt like all of the AT&T employees were subject matter experts for their brand and demonstrated product knowledge beyond the typical customer's understanding. The store is an attractive format reminiscent of the Apple Store experience, yet with more variety as AT&T sells many more brands of product (speakers, headphones, covers, alarm systems, home-to-phone devices, etc.). The store features a generous array of all the dominant brands in smartphones and tablets. The displays allow you to fondle active phones and experience the product "live." Once you end your visit, your associate guides you out of the store thanking you as they hold the door open. I considered this an eloquent touch that l think ALL BUSINESSES need to take a long hard look at. Overall, this was the best experience I'd had at an electronics retailer NOT NAMED APPLE in a long time. I give them 5-Stars because they outshone the competition and offered an experience just as good as Apple's.

    Never have I been so disappointed or disrespected. I was going to set up the WiFi and DIRECTV box…read morebecause they have them sent to your house and you have to go to the store to activate them, but the manager thought she was being slick so she called the rep away from me, but I could see her in the window and she was under the assumption, I was returning it and when I called the gentleman out on it, he was like yeah she was just worried it was a return .. so I waited 20 min to be helped - no big deal then the "manager" plays games - pass! I called the rep out on the poor behavior and he said yeah .. that's not how a manager acts that's not Customer Service and yes, I returned to both boxes. I've reached out to the area Sales Manager.- they won't give you the information if you ask by the way even though customer service says they have it - Shea needs a lot more Customer Service training

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    PhDFix - iphone,ipad,macbook,mac,­pc,laptop repair towson cockeysville lutherville baltimore

    PhDFix

    3.9(22 reviews)
    1.4 mi

    Avoid. Bait and switch, uses faulty (even visibly cracked!) replacement parts (scrounged from…read morebroken computers/phones), damages other parts of your machine in ways that aren't evident right away (replaced screen, damaged track pad somehow), voids warranty, doesn't stand by his word on anything (when something is going to be finished, total cost, type of part to be used). Just not worth it at all. First clue should have been the state of the shop. No computer repair shop should be covered in that much dust!

    I went to get my phone's screen replaced and he did the job, but it downgraded my phone in every…read moreway possible. The screen quality is worse, which is to be expected, but also the battery drains like mad now, the touch screen is overly sensitive, finicky, and inaccurate, and worst of all the touch screen will stop responding so I have to either wait til it starts working again or hard restart my phone I did not learn how to hard restart my phone until one day the touch screen was unresponsive for over 12 hours (i could still use voice command and the buttons) so i went back to phdfix and he was very impatient with me. Yes, I wasn't happy, but i was not trying to pick a fight with him - i just wanted to ask what was going on with my phone. He quickly jumped to the conclusion that the unresponsive touch screen, which didnt start happening til after the screen replacement, was due to my phone being slow due to having low storage (i have used about half of my phones storage capacity) and wasnt willing to explore any other possibilities. "Get rid of data and dont keep text messages forever." Thanks, i guess. He then hard restarted my phone, the touch screen became responsive again, and he didnt explain how he did it so the next time it froze i had to hop on a computer to look up how to do so: hit the volume up button, then volume down button, then hold the power button for about 10 seconds. Those are the directions on how to hard reset a 2nd generation iphone SE The dude doesnt have very good customer service, but hes a viable option for repairs since he knows his stuff well and does an adequate job

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    PhDFix - Iphone,ipad,macbook,mac,­pc,laptop repair towson cockeysville lutherville baltimore

    Iphone,ipad,macbook,mac,­pc,laptop repair towson cockeysville lutherville baltimore

    PhDFix - Iphone,ipad,macbook,mac,­pc,laptop repair towson cockeysville lutherville baltimore

    Iphone,ipad,macbook,mac,­pc,laptop repair towson cockeysville lutherville baltimore

    PhDFix - Ipad repair,iphone Repair Baltimore- iphone,ipad,macbook,mac,pc,laptop repair towson cockeysville lutherville baltimore

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    Ipad repair,iphone Repair Baltimore- iphone,ipad,macbook,mac,pc,laptop repair towson cockeysville lutherville baltimore

    Consumer Cellular - mobilephones - Updated May 2026

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