Very hard to get ahold of. Willow was especially nasty when I got her on the phone. We are…read moreessentially homeless due to the negligence of this branch. They refuse to give us their insurance information to put in a claim...they told us to get a subpoena. Why not give us the information and let insurance investigate it? Corporate is no help either, they couldn't care less about what we are going through. Our son was hospitalized because of mold exposure due to improper mitigation of water in our house. Aren't these people supposed to be in the business of helping people? I wouldn't recommend them to our worst enemy or wish the hell we are in on anyone. Attached are just a small amount of the pictures we have. Wet furniture was left behind, walls were NOT probed for moisture. It's a joke that these people call themselves professionals. ***In response to Steven's claims*** To start this response, I want to put out there that I do not relish having this conversation in this forum. Nobody wins arguing over the internet. That being said, I did want to set the record straight after your response. This is frustrating as I provided you with this information both verbally AND in writing, and yet several points STILL need to be clarified. 1. You were indeed called to our home on Saturday, August 18th, 2018. As per your paperwork, you then removed your equipment 3 days later on August 21st, 2018. The dated photographs performed by industry professionals show water saturation both on August 21st, 2018 and August 24th, 2018. I do not consider that to be a completed job. According to multiple other people in the SERVPRO family, the proper procedure is to obtain a signed waiver if you are instructed to cease work and remove equipment before you deem the mitigation to have been completed. As per our conversations, you did not obtain a signed waiver and you felt the job was complete. 2. We have 2 separate issues with mold in our house. One is improperly placed siding. This left a small section of the sill plate at one corner of the house exposed and thus allowing a small amount of water penetration. This has accounted for a small fraction of the mold problem in our home. The other source of the mold in our home (and by far the larger of the two factors) was the intrusion and poor mitigation of water in 2018. The small area of mold caused by the exposed sill plate cannot and does not explain the large amounts of mold throughout two floors of our home. 3. Your recollection of our conversations is incomplete. I relayed that multiple experts in your field said the water mitigation was incomplete and likely directly contributing to the mold issue. You told me that they were wrong, that you couldn't just go around opening walls and ripping up floors- that if you did, you "would no longer be SERVPRO, you would be StevenPRO." Yes, I was and still am dissatisfied with the mitigation and repair work performed by the contractor, I am also dissatisfied with the water mitigation efforts performed by your company. 4. You did not provide any data the Farm Family insurance adjuster requested. He explicitly requested your insurance carrier information so that they could start communicating about this claim and discussing where the fault lies. You also declined to provide us with that information, stating that we would have to "subpoena it out of you." 5. The claim has not yet been denied. The company is in fact sending a professional engineer to our home this week to evaluate our home and will report to Farm Family insurance. Therefore, your portrayal of us being denied and then pursuing you is not even possible. You really should get your facts straight before you begin accusing people of actions they did not commit. In conclusion, I appreciate your well wishes for my family. It is hard for me to believe them as we have been left homeless by this situation (one cannot live safely in high levels of Stachyboctris, Aspergillus/Penicillium, and others) and all that we asked of you was to provide us your insurance information so that we could have them investigate the matter along with Farm Family insurance. I can see how this matter is incomprehensible to you. Perhaps if you take the time to fully read this information along with the other information I provided, then you will have the correct facts and possibly start to comprehend the situation. As for the at fault party, a higher authority will evaluate this matter and determine the levels of fault of all involved.

Just a quick update to anyone reading these reviews- my lawyers contacted this franchise which…read moreFINALLY resulted in a claim process starting with their insurance company. Did it really have to come to this?! Thanks so much for "wishing the best for my family." I truly hope that by the end of this process you are not allowed to ruin other people's lives the way you did here.

I hired Mom's who maid it to do a deep clean. The two ladies showed up and got right to work. There…read moreisn't a part of my large home that wasn't touched and cleaned! they worked their butts off for 10 hours and we're still smiling at the end. I keep up with my home and was impressed how much cleaner it looked when they were done. ive decided to hire them for bi weekly cleans since they truly do a great job!

If I could give 0 stars. I would they showed up late and did a terrible job. Streaks on the…read morebathroom mirror, didn't clean the top of stove, I could go on and on with the half ass job they did. I will never call them again. I'm also missing some jewelry I'm almost positive they took, but can't prove. Beware and careful when hiring these crooks!

If I could give them 0 stars I would. My sister brought her bridesmaid dress to them for altering…read moreat my recommendation (which I now regret), asking them to shorten the straps and hem the dress as well. For some reason instead they decided to uncross the straps so they were even longer and the dress was falling down. The dress was ready the evening before the wedding so there was no time to go back and get it fixed, my aunt had to sew the 2 straps together to make it mimic the look of a criss cross instead. When I called back the next day to get my money back since I paid $140 for this "work," they refused to refund me. I will never use this business again, they are scammers who will ruin your clothing and steal your money. Pics included of what the dress looks like originally, as well as their "work," and my aunts solution. Once again I would like to reiterate that they REFUSED to refund my money for this, so I will be filing a chargeback with my bank on Monday.

I come here regularly. The staff is professional and the service is excellent. I've never had a…read moreproblem.

Excellent! Very punctual, accommodating, reasonably priced, and does a great job! My carpets look…read morebrand new and smell so fresh afterwards. I definitely recommend Brian!

Best carpet cleaning you will find on Long Island hands down. Used Brian a few times and will use…read moreagain.

As of my typing this review, the place doesn't even have a featured photo on its Yelp listing, just…read morethat generic grayscale neighborhood image that's the equivalent of the Facebook/Instagram face silhouette. That tells you what you're dealing with over here. But look, I don't go to laundromats often. At my apartment not far from here, I didn't have access to a washer, so I HAD to come here. That was 25 years ago. The place hasn't changed much. That's not quite fair. Though I'm sure the floor and walls of the building are the same since JFK dropped by the long-gone Long Island Area up the street in 1960, the machines have been replaced and you manage your laundry from an app. No more shoving a sawbuck into the change machine for that clang of quarters that momentarily summons the thought that you've won a jackpot and you'll never have to spend another moment in a laundromat again. But then as you drag that lump of soiled wearables over to a machine, you return to reality and your fate. These days I don't need to visit a laundromat unless my own washer is busted, or my dryer is busted, or if I've got so much laundry I just want to get it done quickly, or if I'm cleaning one of those big fat blankets that throw off the balance of my top-loading washer and makes a pounding noise during the final spin that's like Poe's "The Tell-Tale Heart" only with a less-happier ending. But there are times I need a laundromat, and this place fits the bill. And by "fits" I mean "washes and dries" and by "bill" I mean "textiles." You could drop your crap off, and they'll wash and fold for you. If you're an aristocrat. Which I am not. So I'll just sit on one of the benches and stare into space or stare at my phone or stare at my laptop. At least they have Wi-Fi. The other option is to watch whatever happens to be streaming on the large television. One time it was "Keeping Up with the Kardashians." I started to wonder if any of the Kardashians had ever been to a laundromat, or know what a laundromat is, or have even seen a washer or dryer, or if they even wear anything more than once. What makes the location a little more ideal than the other laundromats in the area is that the strip mall contains a Five Guys and an Izumi hibachi restaurant. Because nothing kills time quicker than slamming a cheeseburger or pounding a mai tai. Or, perhaps, both. Curiously, according to the app, the establishment is called "Honey Bee Laundrette," which sounds kinda quaint, but I don't see any signage (or ambiance) that suggests the species Apis mellifera. In fact, the strip mall sign simply says LAUNDER CENTER, which sounds like something out of "Blade Runner" where your memory gets wiped. On the days I need to go to the laundromat, though, I could use a good memory wipe afterward. THREE STARS

the only reason I'm giving this a 3 star is cause people come in pairs and HOG the damn machines. I…read morecan't in at 10 there's 2 couples inside with few cars in lot and no machines and they all had very close timers thinking they're all the same persons. there has to be a limit to two machines per person or couple. so the rest of the people can wash their clothes too. same goes for the dryers. 1 person 5 dryers. unacceptable I've been coming here 6 years and in the last year it's a shit show.

The experience was amazing. The owner is awesome and great to work with! He kept in touch and let…read moreus keep it for as long as I needed. Also said was no weight limit and no restrictions.

DO NOT use this company they will rip u off!! I ordered a 15 yard dumpster and got a small 10 yard…read moredumpster. They charged me $645 for the first dumpster, i couldn't open the door it was all rusted shut. A few days later i ordered a 2nd dumpster they took the old one away and brought the same one back, and this time they charged me $740. When I called to confront them I was met with threats and unprofessional behavior. Since that conversation they refuse to pick up the dumpster. My lawyer has called numerous times and I have also filled a police report and I will be suing this horrible and unprofessional company. As they don't answer their phones and if they do they hang up. I have everything documented including a text message from one of the owners that includes a threat made towards me. and they're new owners at the property the dumpsters being held at so they will be sued twice.

Propane fill up is excellent!!!! I always come here for propane. Never disappoints. Employees are…read morealways helpful and are there for the customer.

Easy for propane, was fast and filled within 5 minutes. Also they were friendly inside.read more

Wish I could give them 0 stars. We've been going there for a long time before this but will never…read morego back. They lost a pair of dress pants, never offered so much as an apology, and have been terrible with communication on the pants. On top of it all, on our last phone call the lady who answered the phone was extremely rude and unprofessional. We could not be more disappointed with how they are treating us after all of the times we have used them before.

They always do a great job; they get my shirts done on time. I'm doing about 6 to 7 shirts per…read moreweek. They was one time that I didn't like how the collar came out. They fixed it and was all good. Never happened again. Thank you,