I just finished a week at the Conscious Hotel at Museum Square. I had only one problem with the hotel and will mention at the end of this review. The location was excellent for walking to the museums. I have an elderly parent that joined me and she was able to walk to and from the Rijksmuseum and Van Gough Museum. The beds were comfortable and the bathrooms had newer fixtures. The shower was large for a European hotel. I enjoyed being able to have breakfast at the hotel prior to venturing out around Amsterdam.
Only gripes I had about my stay was the communication when booking and the checking out process. When I initially book the room in January, I didn't get much of a response from the hotel. I did receive a booking number, but not mention of the dates I would be there and the amount. When trying to communicate through their website, I didn't find they were very responsive. It took awhile to get an email confirmation with the dates associated with my reservation.
The checking out process should have been simple, but the front desk mixed my room up with a family member. Even after letting them know multiple times, they still couldn't get it right. The other problem I ran into was getting charged twice. I book back in January/February and was charged the full amount for just the room. When I checked out, Conscious Hotel charged again. I tried to contact them via their website, and no response back. I had to call my credit card company to dispute the double charging.
My message to the hotel is I had a great time and enjoyed most of my services; however, you need to improve on your administrative functions at the front desk. Your staff struggle with being able to print out receipts, and none of your staff could get my room number correct.
I do want to return to your hotel, but you will need to make an effort to apologize for my inconvenience and improve on your reservation check out process. read more