You might want to grab a drink and a comfy chair, cause I have a couple things to say. Three of us had a reservation for 12:30pm, we got there a bit early and went to the host desk. I think the host used to be some sort of investigator from the critical once over look he gave people as they arrived. We waited in the lounge for the lunch seating to begin, and all the people around us to get invited to sit down. At 12:45pm, with the restaurant mainly empty, we went to the host to inquire why we hadn't been seated yet. They said there was some sort of mix up between the hosts, and promptly sat us.
The waitress explained that there is a buffet option, but you are only allowed to get one plateful of food. Well, maybe you can have two, but they can't be full plates. Now, I am an American by birth, so I may have a skewed perception of what a buffet is, but in all of the 30ish countries I have eaten in, I've never been to a buffet in which you get ONE plate of food. Mind you, we were well outfitted - my boyfriend's mom has a high end fashion boutique and he is an interior designer, so it wasn't like a, "Oh let's make sure these poor, overeating bastards don't come in and scarf down 4 plates full of food each," warning. It was how they see fit to showcase the buffet to their customers.
Shortly after, they brought us some tasty bread which I was munching on when another man, who, based on his manner, must have been some Super VP Senior level waiter, not just any ordinary "brings you your food" waiter, (we dubbed him "The Waiter King), walked up as I had a mouthful of bread and asked us if we knew what we wanted. I nodded yes, and kind of closed mouth smiled and pointed at my cheek giving the universal, "I have food in my mouthful" signal, upon which time he said, "Well then, do you want to tell me what it is?" at which point I felt it was okay to show him my partially chewed bread and say, "I'm sorry, I'm chewing." This was apparently not an acceptable response. He just sort of stood there waiting for me, as I pointed to the two other people at the table who didn't have food in their mouths, so perhaps, maybe, he could inconvenience himself to take their orders while I swallowed.
Fast forward to meal time - I got a club sandwich (creative, I know), the others at my table had the pork cheek and some sort of white fish, and we shared green vegetables. all of which were tasty, but completely unremarkable. I posted a picture of my sandwich, which came with crisps/chips on a stick. I thought this was the perfect example of the stiff and meaningless pomp and circumstance that is thick in the air at this place. I'm sure the person who thought of this food presentation still sits around thinking how avant-garde it is. If only they put as much thought into the service and the food, they might really have something.
The space is absolutely gorgeous. Afterwards a couple really friendly waiters came by. The Tunes bar has amazing cocktails and sushi. Did I mention the place is beautiful? And yet, I have written a novel length, primarily negative review (which I rarely do) all because of the odd, inhospitable environment of this place. Yes, you are a fancy hotel. Yes it is expensive. If anything, this simply means that your bar is that much higher. Get it together guys. And someone tell The Waiter King to pull the stick out of his rump. read more