DEREK RENSCHLER RAN A CON ON ME ON CHRISTMAS DAY!…read more I live full time in a truck camper and was on my way back to Houston on Saturday to spend Christmas with my family. My 2006 F250 decides to stall out on me multiple times while driving and I'm not able to make the trip all the way back to Houston successfully so I look for a mobile repair mechanic. Derek was the first one to respond and was extra nice. He says he'd meet me where I was. (On this call, he also made it a point to say, " Don't worry. If we need a part, I can call around to my friends to see if they might have extra parts laying around.") Sounds great! After waiting for about 40 minutes, I called Derek to cancel him because it looked like the truck was idling OK. "No problem! Let me know if anything changes." 10 minutes later, my truck stalls again for a third time in Goodrich, a few miles south. I called Derek back right away and told him that I needed his help again. He says no problem and that he would turn back around and and come to my location. Takes him over an hour to get to me and he tells me he's "coming from all the way from Coldspring and that he was almost there." (Coldspring is about 20 minutes from Goodrich). He finally pulls up and starts tinkering around for 20 minutes and goes and sits in his truck with his daughter without saying a word. Eventually, he comes out and says that the problem is my fuel injection control sensor (ICP). He says that he tricked the computer which was a temporary faking of a solution so that I could continue to drive but that I had to go fix it in Houston. He even offers to follow me for a couple of miles to make sure I didn't stall again. We end up at a Shell near Shepherd. He gives me the invoice of $255 for all of the work he put into the call. I questioned why this was so high for the alleged temporary "fix." I told him that he didn't actually fix the problem at all and just sending me off to handle it myself. This is when he notices my disappointment. He goes back to his truck and after 10 minutes comes out and tells me that (conveniently) a friend had just let him know that he had an extra ICP sensor sitting around that we could buy from him. He showed me a revised invoice for $320, to include the part, says it's only 12 miles away and that it would only take about 20 minutes to install. He takes my CC for a payment of $320. I follow him for about 9 miles and we make a right at the intersection of FM 222@Spring Ridge Rd. He calls me and tells me to pull over at the abandoned church/cemetery and to wait for him. I presumed this was for his friend's privacy and didn't think anything of it. 1 Full Hour goes by and I've called him repeatedly without getting any response. This is when I knew I'd been GHOSTED on Christmas Day! He'd left me there with absolutely NO Intention of coming back, especially since he already had my money. Shocked!! Not to mention, he even had his young daughter along for "take your daughter to work day" so that she could see how Dad operates his business! This AZZHOLE left me sitting in a dark abandoned church and cemetery and made me miss my Christmas with family! I made it back to Humble and I stall again on the freeway. Derek was adamant about the truck working (without a doubt) with whatever fix he'd done when he took my money. I had to get towed back home and wasn't home until Midnight! To this day, I have yet to receive any callbacks or follow up from this con artist. BEWARE! THIS GUY IS A CON-ARTIST AND WILL LEAVE YOU HANGING. HIS M.O. IS TO TELL YOU HE'S GOING TO GET A PART AND THEN GHOSTS YOU. CALL ANOTHER MECHANIC!

Super great job! Highly recommend, Fair, honest and great communication…read more I'll be using them for all my mechanical issues

Looking for a grumpy mechanic with no social skills? Looking to be treated with disrespect and like…read morea child? Well, this is the place for you! Plenty of other auto supply stores and state inspection sites to visit. Don't waste your time here.

Scott has been working on my vehicles for over a decade now, and I wouldn't trust anyone else…read more Most honest mechanic I've ever dealt with. Fast, honest, reliable, affordable, but the honestly is what keeps me coming back.

I don't know if there a many Top Gear fans on Yelp. The Stig? Hamster? May? Clarkson? Quite…read morepossibly one of the best shows on television that features in some cases the best of the best in exotics as well as cars for commoners. So, when I discovered that Crave had a Bugatti Veyron in its showroom I had to visit during my recent visit to Houston. Forget what the car can do. Well, a brief description may be in order. Two V8's bolted together to produce a W16 engine. If that wasn't enough add in four turbos and ten radiators. A special key will actually allow you on the most special road in the world to max the car at near as makes no difference 270 MPH. This car is why I drove 60 miles out of my way; to see a Bugatti in person. Thing is though, the staff at Crave was interested in my story. I called ahead to ask if the car was still on the showroom floor and they invited me to visit despite knowing I wasn't able to afford the 1.3 million dollar asking price. Customer service I'm happy to say was stellar with every staffer treating me with respect and appreciated me visiting for the sake of curiosity. They had other stellar rides as well: Ferrari Enzo, F50, and fly yellow 330 McLaren Mercedes SLR's X 3 Saleen S7 Lamborghini Murcielago and Diablo Roadster 1968 Shelby Mustang The car that actually stole my heart was a Alfa Romeo Giulietta Sprint Speciale. One of the cheapest cars in the showroom; the curves and Italian pedigree almost moved me to sell a few acres on the ranch and buy a car that would leave me in a cloud of steam on some highway between Austin and Houston.This dealership is a classy place from my first contact to the visit even though the wife would KILL ME if I spent more than 20K on a car. Back to the studio...

After 2,500 miles, about 700 of which were put on by various mechanics trying to diagnose, $1,000+…read morein mechanic fees, a $400 tow bill, and no trust in a vehicle I just spent a lot of money on, this is what I'm left with. A completely useless 6.2l LS3 Engine that Crave Luxury Auto's mechanics supposedly gave their blessing. This engine will have to be replaced at the cost north of $8,000. Overall I will have $10K invested in repairing a vehicle I purchased from Crave Luxury Auto seven months ago that was JUNK.

From the moment I spoke with Debbie and Mike (before I ever walked in), I was treated like family…read more The team went above and beyond to make the car-buying experience not just easy, but truly amazing. Every step of the process was handled with care, transparency, and genuine kindness. It's rare to find a dealership that not only delivers on professionalism but also makes the client feel valued and respected. If you're in the market for a new car, it's absolutely worth the drive to do business with these trustworthy, dependable, and all-around amazing folks. I couldn't be happier with my purchase--and the experience that came with it.

Quick place to get an oil change. Great job by service team taking care of my Dodge Charger.read more

The best repair shop I have been to. Honest, friendly and fair prices. Rene, who runs the office is…read morealways helpful and communicates very well. They will not sell you work that you do not need. The owner has taken time to discuss my vehicle with me and makes sure everything is in good working order. Highly recommended.

They know what they are doing - - usually have a couple of exotic autos in the shop. They aren't…read morecheap, but less expensive (and more personable) than the dealership (I have a 2007 BMW 750).

I purchased a vehicle online from Uptown Imports after being assured by Angello that everything was…read morein good condition. However, upon receiving the car, I discovered multiple issues that were not disclosed prior to the sale. The audio system is defective, with severe distortion even at low volume. I specifically asked about the radio as it looked like it was post-factory installed. The vehicle came with only one key, which was in terrible condition (I'd rate it 7 out of 100). On top of that, the car was never detailed before it was shipped -- the interior was dirty, and the engine bay was filled with leaves and debris, which is shocking for a vehicle with only 38,000 miles. The doors had glue all over them as someone had taken them apart and tried to put them together. None of this was mentioned beforehand and the list can go on! I contacted Angello immediately to address these issues, but after multiple attempts, I've received no response except "I will forward your message to the director" I got a loan for the can and cannot register it in California because Uptown imports did not send the pink slip to the DMV or to the bank (as they are supposed to) Eventually they ended up sending it to me! (WHAT?) How are they in business of selling cars if they don't even know what to do with the pink slip?! This level of communication and customer service is completely unacceptable. If a business can't stand behind what it sells--or even respond after the sale--that speaks volumes. I've waited long enough for a resolution and am extremely disappointed in how this was handled. Buyers... beware!

There is a great team at this dealership! I lost my car in May due to a hit and run driver. No one…read morewould help me get into a car. This dealership looked at my numbers and presented me with several options that I qualified for. I was in my new car in a matter of hours over two days. The SUV I'm in now is everything I could dream for in a replacement to my totaled car. I truly thank this company a lot for their help!