My wife and I purchased a used F-150 from Jerome. His service and personal touch was amazing! Very happy with our purchase and would recommend anyone needing a new or used car to go see him! read more

Keating Nissan - Car Dealers Near Me - Conroe, Texas

I tried to negotiate a price over the phone with them and they absolutely refused. The elderly sounding woman that answered the phone was extremely rude and nasty. She put me on hold for a long time and then came back with an even worse attitude. Do not buy from here. read more

Keating Nissan sold us a new Frontier. We discovered it had been wrecked while at Keating. We took delivery at night and the next day boom it was clear. Ray Charles could see it had been wrecked. Keating admitted to the incident but only fixed one door and left the major damage and never made this right. Keating first denied it was wrecked before but one of the employees let the cat out of the bag. Stay Away From Keating Dealers. I'm begging you! read more

Cannot say enough bad things about the sales practices at Keating Honda. I'm in the market for a preowned vehicle, nothing in "short supply" and reached out to see if it was available. Everything was going smoothly until we got to the actual "out the door price". They tack on a $4590 "Keating pkg & service reconditioning" charge that includes LoJack, "paint and fabric protection" and paintless dent repair. When I pointed out that I didn't want these things, they flipped the script and said I "was asking for a discount" as opposed to what I actually wanted which was to pay for the car, dealer fees, and be done. Shady practices like these should be avoided and dealers need to be shamed when they try tacking on packages that cost 1/5 of what the car itself costs. read more

Keating Nissan - A bogus package that they are trying to charge for even in preowned sales. - Car Dealers Near Me - Conroe, Texas

We had our car in for servicing and while waiting, looked into possibly trading it in on a truck they had. After talking numbers the salesman asked we put quadruple down what we previously discussed. We obviously told him no, that was a terrible deal for us, he proceeded to tell us if it was because we were "poor or don't have enough money" to "just buy the truck from him today and have the car voluntarily repossessed later and our credit will rebuild eventually" - referring to our 2024 Nissan Rogue we had previously purchased there, and was practically new. WTF! Thank god my husband aren't gullible, but if I can't imagine the crap they must be telling other young couples just starting out and shopping there. His recommendation was absolutely absurd and insulted us beyond measure. We now have the car serviced at a different Nissan dealership and will not be returning. read more

Keating Nissan - The car we were told to have voluntarily repossessed - Car Dealers Near Me - Conroe, Texas

Stay very far away unless you want to be ripped off. When my daughter went in to buy a car, Eric Hernandez (finance dept) belittled her, intimidated her, made her cry and then accused her of faking crying, lied to her and ran her credit 5x (she has an excellent credit score). Then he had the audacity to tell her that her decision was going to affect his bonus. Stay away and go to Toyota instead. read more

Like everyone is saying in these reviews. They switch up the numbers. Had $3,500 for my trade in and they ended up giving me $2,500. Then said "you signed" read more

Salesmen overpromise and under deliver left and right. GSM, Kevin Young, instead of validating clear mistakes his guys had made, instead stated after the deal was signed..."you sound quite frustrated, maybe we should just tear up the contract and part ways". All that was left was me handing off cashiers check from my bank and I gave GSM 90 minute notice of my arrival and yet here I still sit in the showroom beyond an hour with "finance" still unable to finalize documents that they've had locked in stone since 6 hours ago. Nice car, but what a crappy run system. read more

Their service department treats you like you have unlimited funds. They wanted $14000 for engine replacement, when I said it was way out of line they laugh at me and told me that it was. By the way you can buy a brand new engine for $4000. So that meant they wanted 10K in labor. I can get used engine with 20 K mileage and labor to install it for $ 2400. Looked at a new car and they gave a price and wanted to think about it and was given the famous's Line " if you leave, the deal is off the table". I left forever read more

very, very bad service, very bad business they don't know how to run the business. Made us waste three hours.sold to someone els. we made sure before we came this way it's available and reserved it but they sold it to someone else. read more

Pne of the best experences I have had with a car repair. I broght the wife's car in they had it ready =the same day I rented a car just in case foerm them and it was cheaper than going to HERTZ or Enterprise. Jonathan in service gets a gold star as well as the parts gut read more

Just got my first car today at an amazing price. Everyone was extremely helpful and kind. They worked extremely hard to make sure that everyone was happy and satisfied. Everytime i visited this week (3 different times) we were offered water by evert service member, and seated almost immediately. Aaron was our first salesman, he was extremely polite and was a great conversationalist. Hes very persistent, but has your best interest in mind. Cant forget Juan! I was his first sale, and i didnt even realize until after the purchase! He was extremely engaged with what we were looking for, attentive to answering every question he could,and he made it a point to listen intently to our needs. Not only did he bring us water immediately, but he eventually directed us to, and showed us how to use their really nice coffee maker in their lobby while they ran my credit. Lastly, our financial half was handled very smoothly. Ty did amazingly by explaining everything extremely well. He was patient when we asked questions, and was very keen on making sure we understood everything. Very through and through with his process. All in all, our experience at this dealership was extremely amazing and i would 10/10 recommend going here. AND ASK FOR JUAN! Hes a great representation for this fine establishment. I absolutely love my new car, and the detailing was done very efficiently. throughout my entire time driving over an hour home, i had a smile on my face, and felt amazing driving is a 2023 nissan altima, for the cheapest price out of all 10+ dealerships all over this half of texas. Thankyou Keating Nissan for an amazing experience. I will be looking forward to making another purchase in the future! read more

BEWARE!!! This is not my first time purchasing a vehicle. I always exercise due diligence and do in-depth research and always have pre-purchase inspections by an outside mechanic. The first red flag was for a dealership to have 2 out of a 5-star rating and multiple negative reviews! But I proceeded online and via text-messaging, and the rating and reviews were absolutely on point. 1st Issue: PRICE- The car, a 2019 Cadillac XTS, was initially advertised online for $22,891. Then the following day after I expressed an interest in it, the price escalated over $2,000 to $24,991! 2nd Issue: FALSE ADVERTISING. It is advertised that the dealership replaced two tires on the vehicle on 01-31-26. I had the vehicle inspected by an independent mechanic on 02-04-26 and he pointed out that all four tires had significant cranks (even sent me a video showing the cracks which were forwarded to salesman Aaron) and none had been replaced! This made me wonder, if they lied about replacing two tires, what else did they lie about, including the odometer reading! 3rd Issue: NEGOTIATIONS: Tried to negotiate the cost of a set of comparable premium tires and cash payment. Their best price was $29,600 (including tt&l). In an effort to determine where the extra $2,700 was coming from (considering sales tax of approximately $1562, $225 for documentation fees, $75 for license and registration fees, and $33 for title, totaling $1,895), I asked for an itemized breakdown of the cost prior to traveling 3 hours to the dealership, and true to the 1-Star reviews, salesperson Aaron said finance would have it ready when I arrived! A reputable salesperson would have sent me the requested information, even if it was nothing more than an estimate. From the very beginning, I explained that I lived out of town, just wanted to negotiate a deal, travel to the dealership, submit payment, procure the keys, and drive off. But no, as noted in the 1-star reviews, I was constantly pressured to come into the dealership. In my forty plus years of purchasing cars and paying cash, I have NEVER been subjected to such unscrupulous, high-pressure tactics and straight up LIES. The shady business practices here are more akin to a tote-the-note used car lot than a reputable automotive dealership! CONCLUSION: The 1-star ratings are real and very much warranted!!! UPDATE: Had dinner later that day with a friend who is a lawyer and apprised her of my dealings with Keating Nissan. She recommended that I report the false advertisement to BBB and the State Attorney General Office, and will do so. read more

We had a less-than-perfect visit to this location a few years back. But given that much time had passed, and they had exactly the SUV we were looking for, we gave them another shot ... how silly of me to expect anything different. Our eyes caught a listing for a used '24 Nissan Ariya fully electric SUV. Living over an hour from Conroe, I texted them, specifically noting that if it were sold or otherwise unavailable, to please let me know. I did not receive a reply. When we arrived, the salesman looked up the listing and left us, presumably to locate the vehicle. About ten minutes later, he returned and advised us that the Ariya we wanted was not there, and wouldn't arrive until "probably Tuesday." He apologized for the "miscommunication" and offered to deliver the car to our home, once we worked out the numbers and drove a similar Ariya they had in stock. Of course, it made no sense to buy something we hadn't seen. All they had to do was to mark the listing as "In Transit", and notify me when it arrived. I spoke with a manager, who couldn't so much as show any concern. Of course, we won't be going anywhere near this place again, even if they're the only ones with a vehicle we'd want. read more

FYI, I was a tech there for a bit and to keep it short I wouldn't take your car there for service. Those fellas there are some snakes and will try and upsell a fluid flush, filter, brakes anything a customer is scared into buying! There is a few employees in the service department that are decent human beings, but I can't say the same about the rest of them. read more

This dealership is the most dishonest business practices I have encountered in over 40 years. My sales person "Susan" was told, and texted, several times to make sure the total price was the advertised selling price. Got to finance and there is a $1200 dollar charge for their crappy tracking device and the trade in value was less on the documentation, but I did not ask about that, and canceled the transaction. Susan acted like she knew nothing and the sales manager said " Susan should have gone over this". Prior to finance I reminded her that the total price was wrong, she said "how did that happen" and wrote the correct price ,on the paper, that I signed and scratched out the incorrect price. I checked the BBU, but it showed they were not on their list, "Image that". Beware Beware Beware. read more

This place seems like a scam, with illegal/borderline illegal practices. We saw an SUV we liked listed on their online website for $39,791 (2021 Nissan Armada Platinum, VIN: JN8AY2DA2M9374658, STOCK: M9374658). We drove to the dealership, walked in, ready to buy; with all finances in order and a pre-approval. The SUV was listed as a "Certified-Pre Owned" for $39,791. We test drove the SUV and loved it. However, we immediately noticed several problems with it. 1. The front tires were so worn that they were "bald" you could not legally drive the vehicle on a public road with those tires. 2. The alignment was extremely off, the camber in the front tires was horrible. 3. One rear monitor did not power on. 4. Finally the most important feature, the front collision auto brake feature did not work. The salesman tried it himself and advised it did not function. Here is where it got really tricky. They tried to upsell us with all these "protection packages" and "insurances" which we respectfully declined... I have my own financing and can get these same services for half the price. The manager straight out told us if we financed with them the price was the advertised price of $39,791... BUT IF WE USED MY OWN FINANCING THE PRICE JUMPED UP TO ALMOST $43,000 because they are "losing money." I know this is illegal, look it up yourself, google it, it's illegal and we are going to report this to the attorney general's office. We don't play games, our time is very precious and we do not like people wasting it with scams!!! But wait, it gets better... there is more. Even with all of this, we still agreed to purchase the vehicle, as long as they fixed the above mentioned issues with the SUV... WE SHOOK HANDS WITH THE SALES MAN AND THE MANAGER and left thinking we made the deal. They said they would just fix the issues and call us when the SUV was ready for pickup. A few moments later we get a call from the manager telling us he was sorry but could not sell us the SUV anymore due to them ALL OF A SUDDEN finding "problems " ... remember, on their website it's listed that this "Certified Preowned" SUV went through their "167-Point Inspection" prior to it being listed for sale... it was inspected in and out and deemed 100% safe and ready to sell... THAT WAS A LIE. A few moments later we get a call from the sales manager telling us he was sorry but could not sell us the SUV anymore due to them ALL OF A SUDDEN finding "SEVERE UNDERCARRIAGE DAMAGE" Remember, on their website it's listed that this "Certified Preowned" SUV went through their "167-Point Inspection" prior to it being listed for sale... it was inspected in and out and deemed 100% safe and ready to sell... THAT WAS ALSO A LIE. So the manager said he could not sell us the SUV and they would send it back to auction. We get another call later from the sales manager saying that now "THERE WAS NO UNDERCARRIAGE DAMAGE" they just couldn't fix all the issues and sell it to us because they would be losing too much money.... ANOTHER LIE! To test their "false excuses" we went ahead and told them we would still purchase the SUV with all these issues "AS-IS" without being "Certfied." The manager "Kevin" told us he would check and give us a call right back... We never got a call back... they ran out of LIES and excuses... They promised to take the SUV SALE AD down ASAP, due to them not being able to "sell it" but IT'S STILL THERE a day later, as I write this review... If you are a serious buyer like us and are ready to buy on the spot, DO NOT SHOP HERE! Go to another dealership where you will be appreciated, not lied to and your time valued. Read the other one-star reviews... There are many other people who they tried to increase the listed sale price due to them having their own financing... if every person who goes through this scam files a complaint through the Attorney General's Office (Consumer Complaint) this dealership will be investigated for these illegal practices!!! read more

Beware that the price of the advertised pre-owned vehicles is NOT the price! They will add on $5000 more to that price for a "package" of stuff you don't need but are required to buy. I drove an hour and a half across town for them to bait and switch the price on me. Deceptive business practice for sure. Definitely false advertising! I'd give zero stars if I could. read more

The staff is very rude to customers and act like they are inconveniencing them. The dealership was a ghost town other than 1 customer, so they definitely weren't busy. My husband and I walked in and asked for a salesperson named Juan who was recommended to us by Kevin. We were told Juan was on a test drive, so would be given to Susan. She walks up and the first thing she says is: I was about to walk out the door but I will help you, as if we were annoying to her. She wanted us to go on a test drive but we didn't want to until we talked numbers, so we didn't waste any of her valuable time. She walks off and says: I don't make those kind of decisions, heading toward the manager's office. Then another rude employee approaches us, upset that we didn't go through the steps in the right order. He says he won't budge on the price of the car. Mind you we are willing to give them 21k in cash. He doesn't offer to show us any other cars or say he can locate us a car. Very bad attitudes and customer service. I advise going elsewhere! We have never been treated that way at any dealership. We recently bought 2 cars from Autonation and they are way nicer to customers. I told him thanks for nothing and walked out. read more

poor management, this boy named Caden did not want to give me his last name, he called me at 7am to make an appointment at 7pm in Conroe TX and I live in Sugarland, almost 2 hours and when I arrived at 6:45 he was not there, he had left and they couldn't even show me the car because it was alreadysell at the time, text him 3 times before and after getting there and he didnt even reply, the rest of the people were kind about what happened, the manager said he would take hands in this case, I think Kevin Hernandez, and offer me to fill up my gas tank, thanks for it read more

Refused to do inspection for stated price demanded another 520 dollars. Took to long to get to car after stating it would be done first thing in the morning was 3 days before they got to it read more

Made an appointment to see a car got a confirmation on the appointment. When I arrived at the dealership, and the car was not in stock. This is absolutely ridiculous. They could've checked before I got there notified me that it was not available. read more

I went to this dealership to look at a used truck and I had a Nissan Titan XD diesel and they completely lowballed me around 8K under KBB value for trade in and then held onto my keys and would not give them back trapping me and my wife's and kids from leaving. I had to ask around 8 times for my keys so I could leave. They kept trying to make offers to me and I kept telling them I want my keys back but they just ignored me. This place is a complete scam don't EVER do business with these people. If you go do not let them have your keys and they will use it to hold you there. Complete nightmare read more

Unprofessional dealership: Price for a Used Nissan Rogue was $17,551 online, $46 above the high end value on Kelley Blue Book. Not a big deal, really. But then we got inside and they started trying to hustle us for another $499 above that. We were gonna buy the vehicle, but not if it meant letting ourselves get taken advantage of like that. read more

I've never met a dealership that is so incompetent at selling cars. Tried for almost a month to buy a car from out of state. I needed an out the door price to pay them up front (apparently, they won't take deposits to hold the vehicle until you can fly in). Nope. Kept giving me the runaround and asking when I could come in for a test drive. Yup, just going to take a casual 1,000 mile stroll to the dealer for a test drive. And then they sold the car out from under me. Incredibly frustrating. Please don't even try to do business with these clowns. read more

ZERO STARS! Bought a 2012 jeep wrangler with 76k on 08/12/2022. Blew head gasket at 81k on 07/21/203. They told me I had everything cover when I bought it. Turns out I don't and they told me that sucks. Tried to talk to my finance officer and they told me "Fortunately, unfortunately he no longer works here". They blocked me on their social media accounts and took down my reviews. read more

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Sara was AMAZING! She was kind, efficient and worked hard to get me a good deal. Super excited to have purchased a pathfinder with her! read more

Keating Nissan - 2022 Nissan Pathfinder - Car Dealers Near Me - Conroe, Texas

This dealership has personal that are very unprofessional. It seems to have an edge against people of color and the sales person is in the wrong line of work. She as no idea on how car salesman should treat customers at all. not sure of her name but she's a white female about 5' 8 265 lbs. and very rude! However, this is not the first time we've had a bad experience at Keating. Maybe you guy's can check with the folks at Fred Hass and those guy's can teach you some manners. I personally will never be shopping for a vehicle at Keating ever again!!! read more

My car was having some warranty work. I took it back to the dealership where I purchased it from (not Keating Nissan) and they were unable to decipher the code and identify the issue with my car, so they sent it to Keating Nissan. I had never had any experience with Keating, but it has been one of the most positive experiences I've had with the Service Department in a Dealership ever. Chris was my service advisor and he's prompt, helpful, and informative and he fought with the warranty company to get the RIGHT repairs done on my car. Oh, and did I tell you that I was quote it might be done by the following Saturday or Monday, but I got a call on Wednesday morning notifying me it's already done? 3-4 business days EARLY! I am thrilled! The other dealership (who I bought the car from) had my car for days (like 5 days) without even identifying the issue and Keating diagnosed it, battled the warranty company and fixed it all within less than a week. If I need a new Nissan or a used car, I'm looking at Keating first. Thank you! read more

My car-buying experience with Jerome, at Keating Nissan in Conroe was refreshingly simple and efficient, and I hate car shopping. Their team handled every intricate detail of the paperwork, only reaching out once it was finalized and ready. They then took the additional step of delivering both the car and the completed paperwork directly to my office for me to sign. Their level of customer service and highly convenient approach to car shopping has undoubtedly won my loyalty and future business. Randy Thomas read more

LIARS ...Just got home from my visit to Keating Nissan. Found a used car on Car sales app and had reached out to them multiple times to discuss a test drive. Set up appt for today. Texted again this morning to confirm vehicle was there. Got there and it was gone. No remorse, just oh that was sold then moved right on into trying to sell me something else $2K over my desired price range. Car was not even there this morning. Said No We are leaving. Wasted my time and lied to me. Will NEVER set foot in there again or call. read more

Over the last 2 weeks trying to find a new used car, we have seen the good, the bad, and lots of ugly. Keating Nissan is more than good. We went in knowing what we could afford, what we wanted, and what we thought was fair. We sat down with Edward and let him know what we thought was fair for everyone. We understand auto dealers are in the business to make money. Edward and the group at Keating Nissan know that a happy customer is going to be a repeat customer. They listened and went above and beyond to meet our needs. Well done Keating Nissan. You have a customer for life. read more

Do not recommend take your money elsewhere unless you want to come back for repairs !!

Leaving a very short review to get straight to the point, if you nervous and don't want to play any games, Zach at Keating is your guy. very sweet and honest. after my terrible experience with Nissan Tom Peacock Zach was able to turn it around with his calming energy and his actual desire to help his customers. helped me get a great deal on a new Nissan Altima. read more

Went in to look at cars available. Had great service from one of their salesman, but we were not planning on buying anything so we let him know that we were going to leave because we needed to talk about what we wanted to do. Guy had to go and talk to his manager who is clearly a complete MICROMANAGER/TOOL (would have NEVER even considered the car if he was the one to try and sell it in the first place). He sat with us basically trying to make sure that the salesman didn't mess up, you could tell that the manager was completely blaming the salesman for not making the sale. We felt super uncomfortable and felt very bad for the salesman. Customers should never be made to feel this way, the manager came off as super greasy and desperate. (Did not add names on purpose). read more

Do not buy your car from Keating Nissan! They do not honor their service agreements! Their extended warranties are a sham! The finance people push them and then nothing is covered in the end. Our car has been in the shop for 10 days to have nothing covered! read more

Do not buy a car here they cannot answer a Simple question I.e what is the drive out for a vehicle listed online and the young lady that schedules appointments is very rude I repeat do not buy a car here I asked if there was dealer add ons she says of course we do so does every other dealership horrible service read more

Service department doesn't answer the phone, didn't even fill my tires when they were rotated back to their minimum filled specifications, and didn't order a replacement part that I was visiting for on my appointment. A side note, Keating's Nissan service department is a huge disappointment to my initial experience with this side of their business. I have worked with Streater-Smith Honda Nissan for years before Keating took over and the Honda service department was light years better from a Customer Service experience than the Nissan side. It saddens me that my business needs to go elsewhere to gain even passable service. *Edit*: Part was ordered but didn't inform me it was on backorder. They quoted me an ETA of 2 business days. The only reason I even found out was thanks to this review :( read more

I spoke with Stephanie and informed her that I needed numbers on a specific car. I have been in the business for 15ish years and explained that to her, in an attempt to skip all the usual sales bs and get to the point. She was extremely unprofessional, using the usual sales lines to get me in the door (as if I was unaware of said tactics) and REFUSED to do anything to help me- only wanted me in the door. It was as if I was dealing with a used car salesman in the 80's and well, I clearly explained that I would not play that game. I ended up buying from another dealer with zero issues and when I informed Stephanie, she suddenly had a number via phone. Shady tactics, she would've told me anything in an attempt to give me buyers remorse... but no, I went with Tom Peacock and got a better deal with zero sales bs. read more

Deceptive sales practice. Typical car dealership bs sales tactic. Received a price quote via email. When I asked for a guarantee that the vehicle quoted will be available and the price as quoted will be honored if I come to the dealership - guess what? Deathly silence. All they wanted is for you to come in and buy some POS from them over market value. Don't waste your time on this place. Stephanie Cooper is the person that offered the bogus quote. I bet she's not a real person just some robot that generates BS quotes. read more