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    Keating Chevrolet

    3.1 (14 reviews)
    Open 8:00 am - 8:00 pm

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    1 year ago

    1.5 hrs to get scheduled oil change !! Don't waste your time getting it done here.The reason they always have is that it's over booked.

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    Cowboy Kia - Collapsed Jack

    Cowboy Kia

    (163 reviews)

    I was able to schedule quick efficient 15k service of my 2014 Telluride that was done professionallyread more

    I had a very disappointing experience with Cowboy Kia in Conroe and, unfortunately, I left feeling…read morethat the pricing and communication were far from honest. On the evening of September 8, I inquired about a vehicle advertised by the dealership. I received a response from Katie, a dealership representative, who specifically told me through text that the price of the vehicle was $7,505. Based on that confirmed price, I scheduled an appointment to come see the vehicle the following day. I drove approximately an hour to Conroe specifically because of the price I had been quoted. When I arrived on September 9, I actually got there a little earlier than my scheduled appointment. The salesman who helped me was very nice and professional. He explained that the vehicle had just come in on Monday and had not yet been fully processed, but he allowed us to look at it. My mom and I thoroughly looked over the vehicle and understood that it had some damage and corrections that would need to be addressed. We were still willing to consider purchasing it, and I was prepared to pay cash. When we began discussing the price, we noticed that the price on the dealership's website had suddenly increased from the $7,505 price I had been given the night before to $13,013. I showed the salesman the information I had received and asked to speak with someone because I had written confirmation from the dealership's own representative of the $7,505 price. The entire reason I had driven an hour to Conroe was because of that quoted price. The General Manager came over and explained that the price had been corrected because of expenses associated with fixing the vehicle. He said he just obtained the vehicle yesterday (Tuesday) so it had not been processed. I told him that's funny because the salesman said it came in Monday, the GM said oh well Monday, Tuesday whatever. I understand that a dealership may have expenses and may need to adjust pricing. However, that does not change the fact that I was given a specific price by their representative, made an appointment based on that price, and drove an hour to the dealership relying on that information. The General Manager offered to sell it for $12,000. I explained that I did not want to spend that much, especially after adding tax, title, and license, and I was already there prepared to pay cash. My mom then asked whether the dealership was required to honor the advertised price. The General Manager told us that they were not because the website had a disclaimer stating that errors can occur and customers should verify the information with a representative. Here's the problem: I DID verify the information with a representative. I went back afterward and looked at the disclaimer myself. It says, essentially, that errors can occur and customers should verify information with a customer representative. I did exactly that. I have the text message from the dealership's customer representative confirming the $7,505 price. So what exactly was I supposed to do differently? I am not upset because the dealership wouldn't sell me a vehicle for a price they no longer wanted to honor. I am upset because I relied on a price that was directly confirmed to me by their own representative, drove an hour to the dealership, arrived for my scheduled appointment, and then discovered that the price had increased by more than $5,000. I respect the salesman who helped us; he was kind and professional throughout the experience. Unfortunately, the way the pricing situation was handled by management left a very bad impression. If a customer verifies a price directly with your dealership representative and makes a trip to your dealership based on that confirmation, I believe you should stand behind what your representative told them. I came prepared to purchase a vehicle with cash. Instead, I left feeling that my time and trust were not valued. I would strongly encourage anyone considering purchasing from Cowboy Kia to get everything in writing, save screenshots and text messages, and verify the final price before making a long trip. For me, this experience was enough to take my business elsewhere. Even if I took the car at $12k I don't feel like the dealership would honestly fix all the errors on the vehicle.

    DeMontrond Volkswagen of Conroe

    DeMontrond Volkswagen of Conroe

    (28 reviews)

    I had my car serviced at DeMontrond for years. When I moved to a different state, the drop in VW…read moreservice quality in the new state was evident. I had to call DeMontrond to fix a problem that the other VW place was not able to. I spoke to Joseph, the parts manager. He spent extra time taking care of my problem on the phone! I very much appreciate the helpfulness of the VW service and parts staff at DeMontrond!

    I've used their sales and services team. I purchased my vehicle from January 20206, this was a…read moresmooth process. I went in for an oil change and have the package from Volkswagen and Demontrond to cover an oil change. I went for the Demontrond oil change which includes tire rotation and the service technician was trying to tell me my vehicle didn't qualify because I was to come in within 6 months or 10k miles, and I had to pay for tire rotation since I was past the 6 months mark but still under 10k miles. He was dismissive of my comment advising I had an email that same day, reminding me of my oil change and included tire rotation. It wasn't until I asked him to show me where he sees that the tire rotation isn't covered, that he produced paperwork showing the coverage states up to 18 months and not 6 months he kept insisting on. He didn't apologize for the misinformation provided and became very defensive when asked where did he initially get the 6 months from that he insisted was set in stone. I also asked about complimentary car wash and was told they don't wash cars there which I know to not be true because when I purchased the vehicle I requested it be washed then.

    Keating Chevrolet - car_dealers - Updated September 2026

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