Silly me, this store tried to tell me they were cons with their name and I didn't believe them! I bought a new washer and dryer and just had to refuse delivery on a dryer that was very clearly not new, and was in fact missing a key wiring component. This all happened an hour past the delivery window AND left me with my old washer in the middle of my upstairs hallway. THANKS CONNS! Also- the 3rd party contractor they hired to deliver the appliances accidentally broke the front door of my house. The young man begged me not to file a claim because the company would make him pay out of pocket to fix it. This is an exploitative policy to pit customer and delivery person against one another while leaving the company completely out of it. Shrewd business practice? Maybe. Evil? YES. Run as far away as you can from this horrible company. read more

wanted to finance a couch with them. The couch costed $3,080 and they said the monthly payments wound be $550 a month for 18 months. that's a 200% interest rate!! we'd be paying $10,000 for a $3,000 couch read more

Katrina was in semi-training and was very nice. Chris was helpful and I was there to get a tv. While I was waiting for paperwork and saw a really nice glider/recliner floor model on sale. I purchased that chair. We did an inspection and it was in good shape. When I went to recline in it after the delivery the handle to make it recline fell off. I looked under it to see if the bolt was there. The entire side panel was cracked off the frame and resting on the floor. They told me since it was a floor model too bad. What, like I bought a chair and then broke it? Delivery broke it but I guess since I didn't pull the lever before delivery guys left I have to eat the loss. I have to agree...Conns = con job-scammers. I also agree with the bird flipper that gave their review for this Conartists store. read more

The place gave me used car salesmen vibes. The whole experience was terrible. They tried everything they could to upsell us on every item we looked at, tried to pressure us into buying extended warranty which we made very clear that we weren't interested in.. the manager was clueless about just about everything. She constantly asked the salesman what she needed to enter into the computer next.. As we were waiting for around 2 hours for them to complete the process, we were walking the store looking around, and the manager, from across the store, proceeds to whistle at my wife like a dog to get her attention! It was a terrible experience! They also entered the wrong address for the delivery, (we had just moved so the address on my wife's id was our former address) we gave them the new address and thought everything was good.. We then got a call saying that we needed to come in and redo our paperwork because they put the wrong address.. We called back and talked to an employee and he said that he could fix the problem over the phone and that we didn't need to come back in... We then get another call saying that we do indeed need to come in and redo the paperwork My wife went and did it and we thought that was the end of this nightmare. WRONG! They delivered the beds today and only had the 1 bed for the kids and a mattress.. they said that the adjustable frame was a Black Friday deal and that when we resigned the paperwork we no longer got the frame..the whole process was terrible. The name should have been a warning. BUYER BEWARE! Go anywhere else but here!!! read more

Everytime we have wanted to get new furniture or something else for the house, this place takes great care of us.

The first element you need to know about Conn's is that their business model is not at all about selling white and brown goods--it is about FINANCING those goods at outrageous interest rates. The second element you should know is that their goods selection is targeted straight at the lower-middle class. Very narrow selection of brands and models. Entering into the store creates a feeling of being thrown back in time to the 1950s when there were stores that sold: mattresses, furniture (ugly), refrigerators, washers, TVs. The salesguys are the metaphorical offspring of those oily guys from the 50s. + The store is clean and brightly lit. + The prices on items with manufacturer part numbers are standard retail. (Best Buy was $100 cheaper on the washer that I price checked.) - No way for you to check prices on mattresses and furniture though. - No Wi-Fi. There is no reason to shop here. Every big box store will beat them on selection and price in that category. Their after-the-sale customer service is notoriously horrible. My one and only visit. Sadly, the suckers/victims of Conn's do not read Yelp reviews. read more

Conn's HomePlus - Conn's - signage - Furniture Stores Near Me - Arvada, Colorado

See all

I purchased $6k of furniture back in November 2021. I made all of my payments (actually paid double & early every month). Conn's decided I was such a good customer that they sent me a letter and offered me an additional $7500 credit line as long as I used it by 4/4/22. I took the letter to my local Conn's store and they were so confused that they tried to start me from scratch as a new customer and run my credit again. It took 2 managers and about 45 minutes for them to find me in their system as an exisiting customer. Then they proceeded to run my credit again anyway and informed me that I only get $6100, not the $7500 that was offered by Conn's. (CON #1). Next, we spent some time choosing the furniture we needed. We tested many mattresses and landed on a bed and bedroom set that we preffered the feel and aesthetic of. The bedroom set we chose from the showroom floor ended up not having all of the parts in stock, so it would be 6 weeks before we could get it. The salesman offered us a bedroom set that wasn't on the showroom floor, because it was brand new and in stock. We liked it, so we agreed to order that set. Now, it was time to checkout. It took the salesman 50 minutes to get it done in the computer! He kept messing up and starting over. It took 3 people to get it figured out. Then, after almost an hour of standing there, he says oh by the way, we can't get you no-interest for 12 months like we said we would. And he couldn't give me a reason. Just a $1700 hit on interest, no explanation. (CON#2) I was already 3 hours into this process by now, we needed a new bed and bedroom set, and we had 2 crying infants with us, so I caved and accepted the additional $1700 in interest charges and placed our order for delivery. The very next day, another Conn's associate called me trying to sell me on coming into the store to buy stuff and said I had a new credit line, because they ran my credit a 3rd time. ‍ Talk about disconnected, he didn't even know I was a 2 time returning customer that just spent $13,000 in 6 months at that exact store! (CON #3) So, now it's delivery day. The Conn's delivery team shows up with a rented Penske truck, not a company delivery truck, and two guys proceed to deliver my new bedroom set, TV, fridgerator, and deep freezer (and they took away my old mattress and old TV). They get to the end and ask me to sign for the delivery and I realize there is no mattress or boxspring for the bedroom set? They say there isn't one there, maybe it's coming on another truck... this was not the case! I was sold a bed with no mattress or boxspring, after literally testing mattresses for 30 minutes with our salesman and choosing one. (CON #4) I call Conn's customer service and they say, sorry nothing we can do ‍. Then they tell me, "You need to speak to that specific store where the order was taken." I call that store and their answer is, "there wasn't an order for a mattress or boxspring entered and that the salesman thought we were coming back to order a mattress later... (absolutely ridiculous, I know!) What he was really trying to do, was keep the order within my available limit, so he could get the bigger sale without me saying no to a bed without a mattress and he could still get his commissions from the sale. He scammed me for his paycheck! (CON #5) This is where it gets interesting. They tell me that they don't have my old mattress that they took. The manager says I already spoke with the crew and they said there is No Mattress on their truck. Luckily for me, I have security cameras that caught the entire thing on camera and I informed them that they are busted. Nobody admits this, and then an hour later the mattress is dumped on my front porch and they take off (also all on camera). At this point I needed a manager to help. They proceeded to tell me to just come on back in and they would sell me a mattress for the bedroom set. Literally, their solution was to say, just come on back and spend more money with us, which was their plan all along. ‍ (CON #6) At this point I'm fed up with the scam to get thousands more of my dollars. I tell them we are done here, come pick it ALL back up and we are not purchasing from Conn's ever again. They assure me it can be fixed and say they will get with corporate to figure out a solution and they will call me back. Two days pass and nobody calls us back... I have to reach out to see what's going on. Once again, nobody seems to know what's going on and we start again with another manager.... this manager says "we spoke with corporate and they are going to make it right". They tell me to pick a mattress and corporate will tell us what can be done. I pick a mattress and they say OK great, we will get with corporate and call you back with the offer to male things right. 2 days pass, NO CALL... AGAIN!!! (FAIL #7) I'm running out of available words to type, but it gets way worse and with no resolution. They scammed me out of $7500 read more

Ok so this is an update since our last experience. Since we have been if I'm not mistaken there is a new store manager in place. We were introduced to him by our sales associate as were requesting free delivery for our purchase. His name is Jorge Cervantes. I honestly can't say enough about his customer service skills and how I was able to bend his ear about my dissatisfaction with the customer service I've been receiving from their credit dept. based out of Texas. He reassured me that things are in motion with their upper mgmt to be more customer directed instead of just us being another account number. As I've explained to him we've never missed a pymt or been assessed a late pymt fee and our pymt history is in excellent standing but yet for the last 2 months I've been getting phone calls asking about my pymt. Which I explained to them how about my pymt being late before you start calling. Nonetheless this is about our experience. Conns is pretty decent as far as selection. Our sales associate was pretty "green" but I did appreciate that at the end if it all add he did ask what we thought of her her customer service, so it's nice to see she is open to comments and criticism. I would recommend this location, FYI we live about 7 mins from the Northglenn location but we really would rather take the time to drive to Arvada we have been with them since they opened 3 years ago. read more

I have to give a shout out to Conn's. Our refrigerator died Tuesday night and we had heard horror stories about buying appliances right now. Sure enough, Home Depot, Lowes, all the usual places were quoting several weeks for delivery. We decided to check Conn's - best experience I have ever had purchasing an appliance and I've purchased A LOT of them! They told us they could deliver it this FRIDAY...be still my heart! I got exactly what I wanted, the price was competitive and we got 36 months no interest to pay for it. Later that evening I got a call from their delivery department, asking if it would be ok for them to deliver it on Thursday. It's now here and it will NEVER be this clean again. If you need an appliance, I urge you to check out Conn's; I won't go anywhere else again! read more

Completely appalled at the disgusting nonsense the manager Jorge has put forward. I have spent tons of money here (I bought my whole kitchen set here) and had friends come in and drop 10K+. Well, I bought an awesome washer/dryer combo at an amazing deal through my brother who was an employee. I got a $1,000 washer and $1,000 dryer for about $645 each. I was thrilled. I had to get all of the hookups put into my house and that cost me about $5,000. I was excited for the appliances be installed. I got a call from the manager Jorge saying he personally cancelled my order. Why? I had to reschedule. I had problems with the construction to add them. THE DELIVERY WAS CONFIRMED BY CORPORATE. I was livid, and I started making calls. First called the store. Jorge finally called me back and said in the snarkiest attitude possible that "You're not getting them, that's for sure." I felt so, so disrespected I couldn't think. I called in a favor and got the REGIONAL VPs PHONE NUMBER!!! I called him and complained. He got right on Jorge's ass to tell him to fix what spiteful actions he had done. Now, they are only willing to SPLIT THE DIFFERENCE of what I paid for them compared to what they are now. I'm paying an extra $400 for the ridiculous manager being spiteful and entirely incompetent. Really funny though, I hope if Jorge sees this I was giggling the whole time thinking of how much he was freaking out over his boss 3 ranks above him was probably chewing his ass. This manager deserves to be fired, and a swear to god, I'm getting my attorney to review the CONTRACT I signed. Closing my account as soon as I get these appliances. "Conn" is definitely what they do! ***EDIT*** The Regional Director Franco is a complete scumbag, offering $175 off of my entire order as a consolation. I have to pay $325 more? Not acceptable. This company is a joke. read more

My dryer was just about on it's last leg, so I ordered one from here. I had it delivered and the delivery men scratched it up on both sides while taking it through the door. It's a dryer, who's going to see it?! Was bought brand new, not from a scratch and dent sale. All they want to refund is the delivery charge due to the severity of the scratches... SMH. I will not be a returning customer! read more

Please take my name off your list and stop mailing me stuff with fake approvals. I'm over it already. Thanks

Don't waste your time here! Advise to go to AFW to finance this place is a joke! And AFW Delivers. I love our East, they knew this and they where informed when I made my purchase that I was going to need a few months before I could pick up my bed set. My ac units fit in my vehicle. The day I drive unto Aurora to finally pick up my merchandise they tell me I have to go in and redo my contract cause it expired at midnight. I informed them to charge me for the ac units and I'd take my business else where for a bedroom set. Received my statement they're still trying to charge me for the bed set I never received think twice before doing business here. Haley seems sweet but it's all about commission!!!! FINANCE WITH AMERICAN FURNITURE WAREHOUSE. They delivered the following week!! read more

Called Conns for a reason. They will con you. Spent $4000 in this hell hole. Was stalked around the store by the salesman. Still spent money with them even how uncomfortable they made us. They have signs advertising next day delivery. That's a whole lie. After I give the salesman my payment he informs me there are no deliverys for the next day. We reluctantly still spend our FOUR THOUSAND DOLLARS IN THIS SH!Thole of a store, after the salesman PROMISES NO IF AND OR BUTTS THE COUCHES WILL BE DELIVERED ON FRIDAY. There will be no excuses snow or anything they will be here. He says they will call us after 8 pm the night of the sale with the delivery time for Friday. I wait until 1 am nobody calls me. So I call these lazy Mfs on my own time and they say delivery scheduled for 12-3. Driver shows up at 11 doesn't knock on the door doesn't talk to the front desk makes no effort to drop the couches off. I call 3-5 different people trying to get it figured out and everyone says they can't deliver the couches and transferring me to other people. The store manager David tells me it's 100% impossible to get the couches dropped off now today. Now guest are arriving at my house and we are all standing around looking at my empty apartment! So after all this 3 I texted the delivery driver a nice nasty message they deserve and that's when I finally got a call back and said he was just about to drop the couch off u til I mouthed up. So the store manager lies to me, says it's impossible then the delivery guy calls and says if I wasn't so upset he would have delivered the couch...This sounds confusing, that's because it is. They turned a simple next day couch delivery into a 4 day sh!!t show. Absolute incompetents all around. A simple next day furniture delivery turns into me having no furniture after I was promised read more

Conn's HomePlus - How the store treated me - Furniture Stores Near Me - Arvada, Colorado

I would give zero stars, but that is not an option. We purchased a sofa, loveseat, end table and coffee table and they didn't fit in our space. It was non returnable so we pleaded that we could return it and buy something else from them. They wouldn't budge. Then we found the exact same sofa and loveseat at American Furniture Warehouse. Even though we took the exact ad from AFW they wouldn't honor it because it wasn't printed on a paper sales flier. We talked to several managers at the store and also to the Corporate office. We are now stuck with a couch, loveseat that we cannot use and we paid double the price! Stay away from this store!!! read more

Its no suprise that this place has 2 stars. I purchased a bedroom set last may with the 12 month zero interest deal. Then 2 months later I purchased a small bench under the impression that the new purchase would just be added onto my bedset loan. Not the case! Infact, a completely seperate institution financed the bench for $200. Who finances a $200 purchase? Cmon! And why use different banks?Then when $200 didnt get paid with the other loan payment it dinged my very good credit. & to top it all off the store manager told me "theres not a whole lot we can do for you at the store level". DO NOT SHOP HERE! This company is called Conns for a reason. read more

I'd never been into a Conn's before, and I won't be going back. I came in looking for 2 VERY specific things. The associate asked me what I was looking for, he escorted me and my 3 small kids in tow, painstakingly through a maze of crap all of the way through the middle of the store only to get to the other side for him to ask what I was looking for again. "Oh, yeah we don't carry anything like that." Great job buddy. I ask about the second item, bed mattresses. They have mattress as one of like four things on the side of the building. "We only carry one option in a twin bed mattress. It's over there if you want to see it," while he points to the other corner of the store. "It's $399." Thanks but no thanks. What a complete waste of time. 1) Learn to listen to your customers responses to the questions that you ask. 2) Don't mess with people rolling around with a pre-k kid and two toddlers. 3) Do not just point to product on the other side of a warehouse and expect people to go swipe up your average product that's 200% more expensive than your other retail competitor that's around the corner that's already 200% the cost of using Amazon. read more

I was supposed to get a couch delivered and paid the $150 for their delivery. The day before delivery I missed a call for confirmation and the recording said I should confirm via the email they sent me. They hadn't sent an email, so I called back to confirm. When I spoke with a woman on the phone she confirmed everything and gave me delivery window for the following day. As a normal human that works, I moved around my schedule to make sure I was there. The delivery (nor any email even after I had confirmed my address) came. I called back in again and the person on the phone said they would be delivering it the following day. Apparently, the delivery schedule now isn't made until 8pm (though I was given my delivery time at 6pm the day before) so I can't even schedule my day. Great, so glad I paid that money to change my schedule two days in a row and the second day on a day I was supposed to leave town. I would have bought from somewhere else and paid for their delivery if I would have known Conn's unreliable like this. Sure hope it comes tomorrow. I wish I would have looked at all these terrible reviews first. read more

Our salesman, Dean, was very helpful and knowledgeable. However, Conn's has some work to do. As a business owner I charge my prices up front. I was disappointed last night while trying to buy a refrigerator that was marked on Clearance. Dean said they had 13 in stock, so it was weird they were even marked on Clearance. Anyway, we start the paperwork and Conn's tries to con you out of a whole bunch of other shit that should come with the damn thing. Water kit $20 Insurance $60 Delivery $79 Delivery was supposed to be free but because Conn's had marked this particular item as clearance then they say it's okay to charge for delivery. Very poor business model. This will be the one and only item I get anything. I can guarantee it will be paid off before the 13 month when interest starts accruing. read more

Horrible experience with this place. Their prices are way higher than any other furniture store but I figured I was getting quality stuff and would be treated better. The table I wanted was out of stock they said it would be there within one month guaranteed so I decided to wait. After a month I went to pick the table up just to be told it isn't there yet. I kept calling back to find out when it would be there and was just given the runaround every time.Finally it came in over a month after they told me it arrived and then gave me three days to pick it up or they were going to sell it. They also ship it to some warehouse in Saudi Aurora, extremely far from where I live, and told me if I want to get it delivered I have to go back into the Arvada store and pay $150 fee. Absolutely ridiculous. Do not buy from this store. read more

They have great customer service but the quality of their products is absolute crap. We bought a $1200 power reclining couch and it died after 4 weeks and it took another 4 weeks for them to get a guy to fix it out tour place and now they say it will take another 3 weeks to get parts and fix it. If you can help it do not buy furniture from Conns. At least not power furniture. Very poor maintenance abilities that just leave a sick feeling in your stomach especially if you have 3 years left to pay on it and you know it's not going to last that long. Avoid! read more

My husband and I are opening an eleven room bed and breakfast and it needs all new furniture. We thought we would see what Conn's had to offer. From the second - and I do mean second - we walked in the door we were hounded by a sales person. Then, as we were leaving, we were followed by his supervisor, non-stop asking us questions. After we shook him, someone else at the front door started in on questioning us. We will NEVER buy anything from this store. WOW! What a stressful shopping experience! read more

Terrible. I went looking for something specific. There were 3 times more employees in the store than customers. I walked through the electronic section twice, and right past a group of 4 employees standing around. Not one person asked if I needed assistance. read more

My daughter recently purchased a refrigerator from this Conns along with some other furniture and appliances. A large purchase. When the items were delivered it was a different refrigerator than the one she picked out. When she contacted the store the customer service wss horrible. They were argumentative and basically called her a liar. I dont know what corporate would think about a customer being treated so badly when a simple exchange would have produced a repeat customer and good word of mouth. Poor choice Conns. read more

Absolutely wonderful customer service. They even went out of their way to help entertain my children with drawing while I filled out paperwork. Great experience! read more

This is an AWFUL company and I will never, ever purchase anything from them again. They are liars, and they had negative marks hit my credit AFTER I had set up a payment arrangement with them. Basically, it's my word against theirs...and you all know how that goes. They completely screwed up our credit when there was a payment arrangement set up and we followed it perfectly. They talk a big game...we spent a small fortune on their furniture, they stated it was the "top of the line". The furniture, couch and loveseat, are both super uncomfortable and the table scratches so easily, it's ridiculous. When you have a problem or dislike the furniture, they have a third party out to "inspect" it. The third party company is a joke. Conn's is a joke. They really lived up to their name! read more

Terrible experience at this store sales person lied about the terms and interest rate and hid the truth of a 30% interest rate in the fine print of page 7 of the 10 pages he had me sign. You are better off buying at a rent to own or similar store read more

This was my first time in and I was hesitant. BUT, the store is clean, employees are friendly and the manager is great! I worked with Josh and he was fantastic! If I had a ton of extra cash I would obviously not finance my furniture. However, I needed a few things and this worked out perfectly. They have no interest deals and a great clearance area. I will pay my furniture off quickly so the financing does not bother me. Hey, when you need something, you need it and Conns helped me immensely. Nice job! read more

What a joke. My fiancé bought an extremely expensive tv a couple weeks ago. We had some brick work does and couldn't get around to trying to mount out tv till yesterday. Unfortunately the the brick was done around the mount and the tv we bought didn't work. My fiancé went in to EXCHANGE the tv and offered to pay a restocking fee for opening the box. Apparently they were extremely rude and said we can't do ANYTHING for you. I am a district manager for 5 boutiques in Denver- we're a tiny business. I would atleast let a customer exchange something. You're not loosing any money. But instead of working with my fiancé, they basically said "screw you". This place is disgusting. Please no one come in here. I hope you guys go out of business, because that's where you're headed when you can't be a decent human being. read more

I wish I could give them less. Haven't even received my order yet. It's been 15 days and they canceled delivery for today without even talking to me because they didn't have a single coffee table I had already paid for and they said they would have in the warehouse. I am still waiting on my couch and that's the only part I needed delivered. They would not budge on a solution and cost me a day of work. Don't get Conn'd, this place sucks! read more

Horrible!!!! They lie to get a sale! Thy charged me $175 extra for installation and then showed up and said they can't install it. Of course I already paid for installation days ago. They refused my order before letting me decide if I wanted to keep it or not. Horrible. This place is a joke. Conn's is a very appropriate name because all they try to do is con you! read more

Worst place ever they double billed my credit card and now it's going through hoops just to get a refund

Went in and was instantly satisfied with everything. We were helped by more than one friendly associate. We did a applicattion for conns money and were approved in minutes. If you shop here ask for Ms,Gail. She helped us find the right couch,loveseat,chest lamp and painting. And everything was delivered next day for free. Overall great experience and if i could give conns 10 stars i would :) read more

Before I went to the store, I had been approved for a certain $$ amount. When I was called and told I was approved they wanted me to make an appointment to come in, because they were running a 'Memorial Day Sale' and they were going to be busy. I did not make an appointment. Went to the store on Saturday. It took about 15 minutes for someone to offer to help me. I told him I had an approval, he had to check it out and then came back to tell me yes, I was approved for $2050.00. Anyway- I was wanting a couch. I did find a couch and recliner that I liked. I was told that they could deliver it the next day. I told the salesman to go ahead and do the paperwork. He had to have the 'finance department' do the paperwork and then I would be told what the details were. After about 20 minutes, the lady in the finance department came to me with the details. First thing she asked was if I knew anything about Conn's and I said no. She proceeded to tell me that they don't do a credit check and get the approval through a secondary source. Then, she explained that they were a 'lease to buy' and I needed a $100 down payment. I told her I wasn't interested in doing that and no one had explained this to me in the beginning. We didn't even get to the point of discussing monthly payments or interest. I realize that my credit isn't very good, and I did expect that I would have a high interest rate. I wasted over an hour of my time at that store only to find out it was lease to buy. They just prey on people with bad credit. At least I was aware enough to steer clear of this situation. Be careful if you are going to shop there. Don't get sucked in...... read more

I had the worst experience in my life at Conn's on 52nd in Arvada! It took me 3 visits to get approved after being told to bring this and that to prove my income. I was finally approved for $2000.00 like I had asked for. The sales rep was cashing me out when the approval came up as (needs more verification). He looked at me and said I don't understand and I'll be right back. After telling me I was ready to buy and checking out they said they wanted my bank statements! I purchased a $40,000.00 truck and never once did they ask for a bank statement! I was so pissed off I went to the round guy in the white shirt (manager) who said he tried! BS! After spending 7hrs or more and 3 trips to the store I left and I will never go back! I walked over to Sam's club and walked out with the same TV for a little less and no BS! read more

DO NOT SHOP HERE! I'm sure someone else has reviewed this way but this company lives by their name. When my furniture was delivered the movers scratched my dresser, I did not notice until they left after a quick inspection. I called CONNS within 10 minutes and told them I just noticed, they first told me they were not going to do anything because I signed off on the furniture, I then was transferred to two pages of different people and over a month long process to come to the conclusion that corporate was reviewing my dispute and would get back to me. No one ever called back and I still have my scratched dresser, during all of the back and forth calls, a compensation of $180 was offered to me to keep the dresser, I told them I was still waiting to hear back from corporate, I wanted a new dresser not money off. After I realized nothing had been done and I was nearing paying off the furniture I called corporate for my compensation, they are saying it has been too long and they are not giving it to me. This was on of the most draining experiences of my life after buying a $4,000 bedroom suit to come to me scratched and the company not even carrying the paint to match my furniture. They have NO resolution what so ever and defntely DO NOT CARE about their customers. read more

Oh Conn's... where do I start ?? My sales guy was GREAT... that is about it . They couldn't deliver the day that was decided on in store (my husband and I were off work that day and that's the day that we decided on) so I get a call before they close stating that day had been filled and it had to be the next day... fine , that's cool. We reschedule and it was supposed to be delivered between 3:30-6:30. I get a call AT 6:40 stating they were running late. We have dinner plans this evening and had to cancel to cater to Conn's . Once again. They show up and bring in my bed and dresser and start to leave . I was supposed to have 3 other pieces of furniture . They search the truck and it's magically there . They tell me the news that one nightstand is damaged . A huge chunk taken out of the top. I call customer service , which is a joke , and she says to accept delivery of this nightstand and they will send one out on Friday (This was a Wed) . I wait until Saturday and call the store . I'm told I will receive a call back on Sunday. No call back... I call on Monday and get the run around. They sent out an email survey and I give all 1 Stars for delivery and magically someone calls me . He says they will do whatever to get this rectified . A manager calls from the store and says "I don't handle sales , I was just told to call , I don't know what's going on" he then offers me a scratched FLOOR MODEL. For the same price as new ! I decline this offer. They tell me they don't make my bedroom set anymore that I JUST bought 2 weeks ago now . I ask for a credit to my account for the nightstand and I will just keep it damaged . He states that another manager will call me yesterday . I still heard nothing . Conn's just shows up at my door to PICK UP the damaged nightstand with nothing to replace it . What a JOKE . I called the store AGAIN and talked with Isaac. He states I will hear from him today with a solution . Is it that hard to just credit me for the nightstand YOU DAMAGED. I will NEVER recommend Conn's or do business with them again cause that's all they are . Con-artists . Oh , P.S. they were trying to put my whole bedroom set together with HAND TOOLS . I offered them my drill and it got done much faster . No wonder they were running so behind . What a damn joke . read more

I purchased a tv and a vacuum a week ago. I used the vacuum three times and it broke, so I returned it back to Conn's and they said I needed to take it to the manufacturer because I did not purchase a warranty. Which was never offered to me at the time of purchase. I will never purchase from this store again. read more

Great store, lots of electronics and furniture. Nice thing is that they finance most people. I stopped in the store last Saturday and found a 21.5" Apple imac on sale. Lakola, the sales person that helped me and the Manager, Jorge, were fantastic. They were both professional, very helpful and friendly. I'll be back to buy more items in the future. read more

purchased Fridge, dishwasher, stove, bed, mattress, desk, vacuum cleaner. Sales person was brand new and there was a whole group of people, manager including helping with sale. They told me that for an extra charge they could do carpentry work to cut away part of counter to get the stove to fit (mine was old built in and the space btw the cabinets not wide enough- every stove now is 30"). When they came to do the work the guys delivering looked at my like I had 3 heads- they thought "CARP" on the order meant carpet and said they don't do carpentry- left the stove in my garage. We ended up doing ourselves- they when I asked if they could at least pick up the old one they said "sure" but never, ever set it up. When I purchased I purchase 2 different days- I specifically asked the if it would all go on one account. more time spent with a bunch of managers telling the new guy how to do it right blah blah- supposedly all set to go. Then I get 2 separate books with 2 separate payments- told they could not do anything about it until I make my first payment, then have to go back into store and redo all paperwork. NOW- my dishwasher will not work. The sensor in the door is not reading that the door is shut and it will not turn on- had a service call and tech could not duplicate problem- told me probably silverware was getting in the way. Yesterday AM -followed all directions, check silverware, etc etc- same thing. Went to COnns today and told them I just want to switch it out. I bought NOV 9 and only have 30 days so one day past and they will not take back, exchange or anything else. Have to have service to fix a dishwasher that broke less than one month old. They might do it for a 15% restocking fee- so what, they are going to restock a broken dishwasher and sell it to someone else??? really??? BTW- don't bother taking to the manager- they are completely powerless and can make no decisions what so ever. NEVER shop there- go to Lowes. read more