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    Connected Home Solutions

    5.0 (6 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Connected Home Solutions

    Home automation repair

    Home theater calibration

    Home theater installation

    5 More Services

    Component automation

    Security monitoring services

    Security system installation

    Security system repair

    Home system automation

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    MacMedia

    MacMedia

    (9 reviews)

    Our 12 year old daughter dropped her iPad just before leaving on a long road trip. This was not an…read moreideal situation and I was in a very bad spot. I called another electronics repair place 1st and was informed 48-72 hours. This is what I expected since it was a Friday morning. However, I did not give up. I called MacMedia and Brian answered. He was incredibly knowledgeable and customer service oriented. I'm in customer service myself so this was a big deal to me. He set a realistic expectation that I can drop it off and he would get right on diagnosing the issue and go from there. I did just that and dropped it off. Fast forward about 45 minutes and Brian called. The bad news was the display itself was broken. I was really hoping it was iOS related and Brian tried to restore it but it was unsuccessful. He even tried a 2nd time but the display was shot. It was now about 3:00 PM and my wife and 12 year old were trying to get on their road trip ASAP. I informed Brian to go ahead and start the repair. He did provide other options and pricing of getting a new/refurbished one since he knew I wanted it done ASAP. I declined to purchase a new one and instead told him to perform the screen repair not excepting it to be ready for their trip. At about 5:30 PM my wife and daughter were in the car leaving the driveway when Brian called again. The iPad repair was already completed! Brian agreed to stay late despite a holiday party so they could pick it up before they left town. Needless to say the customer service exceeded my expectations on all levels. I've since been back to this location as well as the Bell/83rd location and the customer service is amazing. The place I formerly went you'd walk in and typically hear a random voice from the back yell "I'll be with you in a minute" then a rather up professional looking person would help you. MacMedia is night and day different and I'm very grateful I gave them a chance in a long shot impromptu repair. I am very grateful for Brain and everyone I've dealt with at MacMedia. Thank you for putting the customer 1st. I will be back for my iPad and iPhone needs.

    Great experience at this MacMedia location! They do a bit of everything tech-related. But most…read moreimportantly, their customer service was spectacular. I worked with Brian (same name as me) and I assume he's the owner or manager because of how invested and attentive he was. Seems like he really wants to do right by his customers, not just make a quick buck. Repair places can feel like talking to a sketchy mechanic or used car salesman. That is NOT the vibe here. Brian was patient, not pushing anything, and no ulterior agenda. He actually lent me his charger and said to just drop it back off next time I'm driving by! Definitely gonna be my place for any future tech issues.

    Connected Home Solutions - hometheatreinstallation - Updated May 2026

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