The installation with them went smoothly I was very happy. However, the post-support experience…read morewas a different story. I emailed and called them multiple times, but I never received a response. Later, I discovered that the phone number in my Control4 to contact them was incorrect, but the email address I used was correct so that is on them. After a month of waiting, I finally reached someone via phone and asked for some programming changes. A few days later I noticed that some of my requests had been completed but not the rest. I had to chase them down to thank them for doing while inquiring when I could expect the rest. What's most frustrating about this whole process is all but one of my emails went unanswered and they responded to me as if I was just saying Hello. A few days ago, I finally spoke with an Ethan was friendly and promised to be my liaison. However, my request to have programming done for my Control4 to include my Marantz receiver has not progressed at all and there has been no communication. I would not have a problem if it took them 30 days to complete the issue, but the lack of communication is appalling. It's been a horrible experience. I happen to own a complimentary business to theirs and unfortunately would not be able to recommend them.

We hired Bob and his team to complete a full control 4 system at our home, wire and install a fully…read moreintegrated theater system, outdoor/indoor speakers, security cameras, automated blinds, and installation of new tvs in virtually every room. His team was not the cheapest but you pay for what you get. I owned and operated an electrical company in Washington state that was very large and i had certain standards. I wasn't sure what the expectations would be down in Arizona. From day one Bob was never pushy, he offered suggestions and ultimately completed our project on time and as promised. A job this size always comes with drywall damage and I knew that going into it. But it was very minor and at the end of the project you literally cannot notice any repairs. This company definitely knows high end home service for sure. Upon completion, the programming team came out to politely show my wife and I how the system worked from our phones, tablets, and more. Not once did our questions get overlooked the team took the time to log us into everything and I couldn't be more happy with the end result. Once we had more time to understand the system we added even more light switches to the program. If you have a large home and want the extra wow factor, and convenience of full automation of would say look no further than this group of professional, patient people.

Update: Well since I have no internet I do have cell…read moreservice because it is not connected to my Control 4 so I have time to point out to your future customers that absolutely nothing was omitted from my texts. Also you admitted to me this morning that you "lost" your receptionist and that is why you didn't respond to my texts. But go ahead and lie on yelp. That will ALWAYS help you get more business! The bigger WOW here was when I hung up the phone from you blaming me for me being frustrated with you, I then called my husband and he said he had just hung up from Roman (who is not your technician but rather the owner of the company) and he basically told my husband that he doesn't have time and to call anyone else in the valley to do the work. So we did! We look forward to someone coming tomorrow to fix this mess! Maybe the best way to get ahold of you is through a yelp review because you sure responded to that quicker than almost a month! Hahahaha We have had our control 4 system w CinemaScope which used to be Modern Home now for 2.5-3 years. The install went good and we're promised the world when meeting with Roman and he and his guys came to set up our TVs and internet. But fast forward to when you need someone to come out and fix something or you need a service call...then you have to wait 2 weeks or more to get your service completed. OR you message them and they don't even call or text back. With this last set of problems I first text them on May 4th. Then the problems have gotten worse and worse and now the whole system is not working. We try to reset, doesn't work. Then we call cox because they like to blame everything on cox, that doesn't work. Then when we are upset that it took almost a month for them to call back, they say I know you are upset and you're taking it out on me! Uuuuuhhhhhh yeah!!! I'm taking it out on you because you don't answer the phone, you don't answer texts, and then when we do finally track you down it's going to be 2 weeks before we get someone out to look at it! I have 2 businesses that I run from my home and 2 weeks is a long time to be out of business!!! Hire more people so you can live up to what you are selling people!!! DO NOT USE THIS COMPANY!!! Attached are the communications the last few times we have needed assistance. Sometimes you are communicated with and sometimes not! Use someone else that has better customer service, that doesn't put the blame on you!

So impressed with Cinemascape and their crew. We needed an A/V company to hang some large…read moreTelevisions. Found these guys by accident and thought they would never do something so small. They were very responsive, reasonably priced and super fast. They were so easy to work with that we also hired them to set up our landscape sound system. Another excellent job. Great company and communication.

Calling again again again for faulty panel. At 4 am. I've called customer service and they were not…read moreable to help.

I called the owner Viktor and kindly requested a solution to the ongoing multi year challenge of…read moregetting our ring cameras working. They installed them and they have never all worked. He never even called me back. Lame

Imagine Audio installed our complete Control 4 smart system into our new home in 2023. Yesterday,…read moreApril 11, our big screen TV stopped working, and it just showed a blue screen. I tried everything to reboot it with no success. Out of solutions, I sent a text out to Ringo at Imagine Audio Video at 5pm on a Friday night. Ringo had installed our system two years prior. I explained the issue and asking if he had any ideas for solutions. 5 minutes later he called me and walked me through how to reboot the Apple TV system. He stayed on the phone with me until everything was complete, and the system was working again. Amazing customer service! Ringo saved the day. I can't thank him enough! This is the kind of customer service you want when choosing an audio system. Carl Leroux

Service is great, very professional and friendly. We have been using their service at home for many…read moreyears now. Ringo is the tech specialist that has serviced us many times and is extremely knowledgeable and skilled, designed and created our TV home theater system and still helps occasionally with maintenance and upgrades when needed.

The guys came out on short notice and did an amazing job, despite Cox internet problems. They were…read morevery patient, mounted the tv perfectly, and set up the Sonos sound system, as well as hooking up the PS5 and Xbox. Highly recommend!

Entire team is amazing. Paul is very helpful and explains all the options. Kevin is always pleasant…read moreand on time. We co to use to add to our system and we are never disappointed by this company! Great job always

I've used Jon for years. Sonos is a popular product these days and we've got it throughout the…read morehouse. He just came over for a service call to troubleshoot why some speakers weren't working. He quickly found a simple problem and was in an out in less than 10 minutes. And no charge. Although I offered. That's the kind of business that get referred.

Did everything we asked for on time and as quoted. Adhered to COVID protocol as well.read more

Phase 1 is very professional and responsive. We've had consistently good experiences with their…read moreinstallation and repair services and technicians. We highly recommend them.

I had a very small, yet important project that was near and dear to us. I was nervous about being…read moreable to find a company willing to take on something that wasn't going to generate a huge amount of revenue. Fortunately, Judith and the folks at the Phase 1 team were extremely helpful, going above and beyond to find a solution that met our needs. Could not be happier with the folks at Phase 1 Electronics!

Jeff had a guy asp , knew his job fixing my 3 Samsung tvs. Can't say enough about Martin. Jeff 's…read moreCo is fantastic! Coming back on the next project. Barbra & Ron Gradozzi

Jeff met with me this week to address my audio visual system needs and I was very impressed with…read morehis knowledge and expertise. He was on time, efficient and extremely honest and fair. Everything you want from a service company and yet far to many fall short. Not Jeff and his company. Highly recommend!