This group manages my condo in Ottawa The service is slow (full voice mail, unanswered emails and calls). They don't manage their contractors effectively or efficiently They may LOTS of billing mistakes -- looks like they run the company and then the condo communications and billings with word and excel. read more

Avoid at all cost, an absolute nightmare of mismanagement. Misplaced PAP info, will not answer basic questions, and a voice mail is all you'll ever get. read more

Manager appears to forget that we are owners not renters and that we pay his salary. Continually condescending to owners.

The Condo mismanagement cliché lives strong at CMG. Regardless which property management agent they assign, they cater to the bully president of the board and recommend exclusive use of their favorite team of contractors, engineers and legal. With the president of the board, they ensure there is always a healthy dose of legal issues to spend fees on. They fabricate unfounded reasons and explanations for all the scheming decisions on rules and fee increases. The Reserve Fund Study, budgets and obscure financial documents are all ignored and replaced with smoke & mirrors for the budget-of-the-day which ensures owners are surprised at each quarter with endless unexpected levies and ridiculous fee increases to subsidize the fun. Why bother tendering life-cycle replacement projects when you assign them to your good ol' pals the priciest of the bunch. Other contractors don't bother bidding when they know who is on the list. When the president controls the vote and discussion with a slight majority of clique directors supporting them, keeping others in the dark and CMG supporting that approach, why bother having a board? Cosa Nostra management would be a better choice. The Condo Act reforms were simply a cash-grab to pretend there was ethical training thrown in the mix. What a system! read more

For the past 10 years or so Monika has taken care of our condo corp. and she has been nothing short of excellent. She knows her business inside and out. Whether it's handling bad tenants, legal items, construction and repair work, or budgeting, she has always handled matters efficiently, professionally, and in the best interests of the stakeholders. Sadly, we have just been notified that she will be moving on from our corp. We wish her all the best in her new assignment. And we thank her for all her diligence and fine work over the years. read more

I want to know how to give this company 0 stars, as I don't believe that this company and some of the employees deserve any stars. I am a condo owner, and our board members decided to hire this company and then our property manager, came to our community and all she wanted to do was dictate us and treat us, as though she was the owner of our community. She would pick on people she decided not to like, and treated us any way she pleased. Charging some owners for anything that she could. Our board members decided to go along with this woman and allowed her to do as she pleased, they ignored what the condominium act says. The company would also go along with her and treated us just as bad as the manger. If CMG is your management company, please be aware of them and some of their property managers. In particular Tammy Zollinger. They like to hire their own contractors, then they claimed that they got 3 bits, and took the lowest. My message to condo owners, please educate yourselves about your rights and all the things you can do to change things if you decide that your community needs change, but most important, please keep an eye on your investment. There are more management companies, and they are probably better then CMG. my rating is -10 stars. read more

Is there such as negative/minus star? Cause that is what i would give CMG/Carleton Condominium Corporation#94. For years they are making worse and worse for people to live in our condo community! Forgive the grammar but i am so f***ing upset...we just got hit with notice that due to the Ottawa storm we have to pay $2,000.00 this is along with our regular condo fee(s) of $460.00 a month. We get less bang for our buck the fees are too much especially for the garbage service we get in return. Also last year the condo corp wanted us and our neighbours to spy on each other every time it is garbage day. There is something shady with CMG!! read more

Fire alarms haven't been tested for years. Under the old management, we had someone coming by every year. Condo fees are ridiculous. The outdoor parking has electricity, but only some of the stalls actually have electricity. Ours doesn't... but it used to, under the old management. Condo board tried to charge us $100/month for having a BBQ on the balcony. Garbage has regularly been strewn all over the grass, signs regularly destroyed, and the area made to look like a refugee camp. Which management did not fix for weeks. Strong winds destroyed roof tiles, which wasn't dealt with for months Condo fees increased regularly, without proper explanation. Finances for the property are constantly hidden. Theft blamed on tenants, not shoddy design for lockers. (outdoor lockers exposed to air, and using basic locking mechanisms, and exposed wooden framing with chicken wire. It's ridiculous. read more

Our firm was selected to construct the new corporate headquarters for CMG last year. Although we have never worked for them before, their management appears top-notch. They were not only easy to deal with, but provided prompt answers to questions and issues that arose. Not only did the firm pay their invoices promptly, but actually thanked us for them. I recommend doing business with Condo Management Group. Rob Sisttie Mel Hetherington GC Ltd. Ottawa, ON. read more

I have lived in the "terrace home" that was sold to me by Richcraft since 2004. Also, I was the very first person to buy and live in the development. Since I was first to live here (they sold me my place when they had no building permit approval yet...my lawyer actually wrote me a letter about this,just as proof he did warn me about this...). Now I have dealt with several different condo management people and the latest is CMG. CMG is ok, unless you need to deal with them. For the past year I have had a lot of issues with the smoke detectors. The contractor CMG is using installed smoke detectors where you can not fit a battery-the metal contacts look like they were taken out and there is a big yellow X in marker on what they installed me. ............................................................. this below is what I posted on my yahoo review. I have been dealing with CMG as a owner of my own "condo" or "terrace home" since 2004. CMG is responsible for the grounds and outdoor elements of the property, cutting grass and snow removal. Their responsibility stops at my front door. This company now thinks it is fine to inspect the inside of my house to check my smoke detector. Stupidly I let them do this, not realizing by law only rented units can be inspected. I spoke to the city fire inspector and they told me this. Also I found out that when CMG changed one of my smoke detectors, I was told they were putting in the same model. When I went to check to change the battery, I see they put in a unit/detector that has all the metal connectors stripped out-so you can not make a battery work. Supposedly there are too many false alarms, so the smoke detectors they installed are electric only. WHEN YOU HAVE A POWER OUTAGE THAT MEANS YOU DO NOT HAVE A WORKING SMOKE DETECTOR AND THAT IS ILLEGAL. IT IS ALSO ILLEGAL TO TAMPER WITH SMOKE DETECTORS AND EVEN THE CHEAP ONES ALWAYS WORK WITH A BATTERY. THE KIDDE SMOKE DETECTORS THAT WERE INSTALLED ALSO HAVE A 5 YEAR WARRANTY AND THE CONTRACTOR FOR CMG AND CMG MANAGEMENT I SPOKE TO TOLD ME IT IS JUST A 1 YEAR WARRANTY. **I have the box and manual from the smoke detectors I bought myself. CMG MANAGES 280 PROPERTIES IN OTTAWA. I AM SURE THAT ALL THOSE PROPERTIES IF THEY ARE MANAGED UNDER CMG THAT YOU WILL HAVE A SMOKE DETECTOR THAT ONLY WORKS PART OF THE TIME. NOW IMAGINE THERE IS A BAD THUNDERSTORM, THE POWER GOES OUT. LIGHTNING STRIKES SOMETHING AND STARTS A FIRE....WELL YOUR FIRE ALARM DOES NOT WORK AS IT ONLY WORKS WITH ELECTRICITY. the city cuts power often enough to do road and sewer work, do you really want to risk your safety? I will post pictures if I can figure out how. read more

Condominium Management Group - CMG installed this, why is there yellow marks here? - Property Management Near Me - Ottawa, Ontario

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Over all I don't find this company reliable when it comes to returning calls I was told by the property manager that this is because Ive penalized myself by not providing them with an email address... In some cases they don't even respond to situations that may present an element of danger.. Last week one of the elevators in this building was out of order from July24th 2018- July27th 2018. Someone could have passed out or passed away in that elevator. No one checked it for 3-4 days... Since Friday night there has been a fridge left in the back of the building with the door in tact .by the garbage... There is a bi law that prohibits people from leaving appliances such as fridges with the door left on them outside where children can get inside them and not be able to get out and suffocate.. When I called city hall on Friday night the told me that because it was on private property they couldn't do anything and that I should call management.... I called management about this fridge twice today but I didn't get a response so I called the emergency line around 5.30 PM and I'm still not getting any response Its now 6.37 PM... I'm not saying that other property management companies are any better but I certainly would say that in my opinion this property management company is not doing a good job read more

I'll try to keep this brief. CMG was our condo's property management team for a decade. During those ten years, morale at our condo degraded substantially. Repairs for which the corporation were responsible went ignored, owners were bullied, lied to, and punished if they spoke up about it. The property manager made up rules as she went along, and fined owners every chance she got. She would have letters sent to certain owners via the corporation's legal team, and the owners would be charged the legal fees for the letters regardless of whether she had any legal standing to do so. The condo's Declaration was mostly ignored, new rules came at her whim so she could fine owners she didn't like. She hired the significant other of the then board president as "caretaker" and made work for him at the owners' expense. Owners requisitioned for meetings twice one summer, and both times these meetings were hijacked by the board, and the issues for which the meetings were requisitioned were ignored. Additionally, the property manager managed to be "out of the country" and unavailable to answer questions only she, as property manager, could answer. Part of the problem was the board of directors, who allowed the manager to do as she pleased, and the legal team, who endorsed the oppression against owners who could not afford to take the issue to court. Proper notices were rarely given for any work done in any of the exclusive areas. One year, the back walls of certain units had to be repaired, and the corporation tore up the inside drywall, and then charged some of the owners to fix it. If an owner asked for an explanation, he or she received a threat and/or a lawyer's letter (which the owner had to pay for, or have a lien placed on the unit, all of this without using the court system or filing court papers). As of this review (February 2016), CMG still lists our condo in its portfolio despite having been shown the door in August of 2015, which further underlines the lack of this company's attention to detail. read more

What a terrible company to have to deal with. I have never had to deal with such a disorganized company as I have with this one. The front staff is pleasant to deal with, but get a property manager or the owner, and you might as well not waste your time. They are rude and volatile, and will throw you under the bus in a heart beat. The condo I live in now feels like a police state, where they are more concerned about minor infractions vs fixing things that need to be fixed. If you do ask them to fix something, they threaten to charge you for it, regardless if it is community property. I have also noticed that infractions only apply to tenants not on the board of directors. If I could give this company no stars, I would. read more

To call this a company would be an overstatement of the grandest proportions. I used to live in Ottawa in a building managed by CMG. Very unprofessional. They don't answer basic questions. They're unreachable. They claim to "manage" properties, but what they really manage are their own interests. Wouldn't be surprised if they're getting kickbacks from their own jobs. Very unsatisfied with their services, if I can call them services. Honestly, I really wanted to believe that CMG looked out for its properties, but unfortunately, they have proven to look out only for themselves. To be honest, if you are being managed by CMG, I send my sincerest condolences to you. AVOID AT ALL COSTS. Seriously, do yourself a favour. You'll thank me later. read more