Where to even begin, Maggie G, PA, is great no complaints about her , doctor Hernandez I only met him once and it was the day of the laparoscopic surgery and never saw him again. He didn't even see me post surgery to tell me what had been done. The people, the staff , and administration is a hot mess. Getting a call back, wasn't easy, but nothing like the way they make you waste your time. You're supposed to call when you're on your period because everything is based around that, but only if you're lucky do you get an appointment on time. One day, after I had my first ultrasound post surgery, and asked if it was the right time to start taking the medication , my nurse Anay in Miramar had no clue and got defensive the more questions I asked. Mind you it was my first time starting any fertility treatment and I needed education. She was super unprofessional, and I came out of that appointment more than confused and overwhelmed. Apparently the system was down at the time and no one can give me an answer, come to find out I should have started the pills on that day so there went another month wasted. Then one month later, I go in for another base ultrasound again, as soon as I got there, to my surprise, there is bloodwork that needs to be drawn right after the ultrasound. I go and check in a couple of times to see why I was waiting so long (I waited 2 1/2 hours) the girl at the counter would always tell me I would be next. by the third time I went to the counter, She dug a little bit more into it and then she finds out that I did not need bloodwork that I had already completed my ultrasound and I was ready to Go. they made me wait 2 1/2 hours, I was late to work, and not even an apology. Again the staff and the administration lack so much knowledge, it's surprising to me how a prestigious doctor in the middle of Coral Gables who is so expensive, has staff that is so unprofessional, and have such a little knowledge and empathy in the subject matter. The turn over is crazy too, every time I went I dealt with new people. On another visit, they drew my blood work under the wrong last name, so she tosses the lab tubes and pokes me again without explaining what was going on. It wasn't until I insisted and she hesitated and sent me back out
One thing I found peculiar was that they gave me no choice, but to use their specialty pharmacy :SMP. This pharmacy is cash only they rarely take any insurance, so good luck paying all of your expensive fertility medication's out of pocket. I had asked about using my insurances pharmacy which covers Fertility drugs, and apparently I couldn't use them. Typical Miami Scammers!!!!
I got lost in the mix
All I want to say is don't settle for bad service. Fed up with the awful quality of customer service at conceptions, I found another clinic, the staff is respectful and actually knowledgeable. I am able to use the specialty pharmacy covered by my insurance at no cost to me. I am more in touch with my doctor and staff.
Grass is greener. Never settle for bad service. read more