I am a small salon owner and got in touch with Steve to have him sharpen the shears for the stylists at my salon and I am not only disappointed with the quality of the service, but his customer service was absolutely shameful. Upon using her shears for the first time after Steve sharpened them, my stylist was immediately concerned. They were pulling the hair and seemed to be in worse condition than when they were given to him. My salon director then called Steve to report that we were unhappy in would like to request a full refund. Now, I am also in the customer service industry and have encountered unhappy clients, in which case I was more than happy to offer them a full refund. However, not only was Steve completely unwilling to refund our money, but he was incredibly rude and disrespectful to my salon director. Steve did say that he would be willing to take them again, but my stylists and I were obviously very hesitant and didn't want to risk him ruining our shears, as they would be very expensive to replace. Upon asking Steve for a refund, he accused my stylists of lying to me about the quality of their experience and he continued to repeat that it was impossible that the shears aren't working properly regardless of the amount of times he was told that the shears were worse for wear. We could not believe the lack of professionalism and disrespect. I was nervous to try Steve in the first place with how few actual testimonial reviews there are on this site, but I was willing to take a risk because he seemed very knowledgeable (but I now realize he was likely scamming me). If you're a stylists and are looking to have your shears sharpened, beware of this man. He is not nearly as experienced or knowledgeable as he claims to be. I am always incredibly hesitant to leave negative reviews, because I understand how much they can make or break a persons business, but I feel as though Steve had ample opportunity to avoid this situation had he provided even remotely good customer service. read more