The "Beast" died and would not boot up...3 weeks before my daughter's wedding. Fortunately I use…read moreTime Machine and all files were backed up. Jon Kennedy was patient on the phone, explained his process and was very clear. Although Apple products are not his personal first choice, his Apple knowledge surprised me. Personally, Jon is a delightful guy, personable, friendly, upbeat and caring. We chatted a lot then discussed his process. Honestly, I was so distracted by my daughter's wedding logistics, that I didn't care how calm and laid-back Jon's approach was. (Normally, I would expect urgency and "yesterday" in my computer concerns.) Jon was communicative and positive, presenting caveats when necessary. I'm impressed that a normally PC user was so incredibly knowledgeable about Macs. Thank you, Jon, for 2 lessons. 1. I have a trusted new vendor. 2. Making me slow down and be patient with you, turned into a non-issue. I had my ancient (but working) Mac Book and access to all necessary files. The Beast is roaring and the wedding was gorgeous!

Jon has been servicing our business Sunset Linen for over a decade, and we couldn't ask for a…read morebetter IT expert! No matter the issue--whether it's troubleshooting tech problems, recovering crashed computers, or handling upgrades--Jon always has the answers. His knowledge, reliability, and quick response time have been invaluable to keeping our operations running smoothly. We truly appreciate his dedication and expertise.

I drove down from Willits and went in to discuss my needs and they were very helpful! I was told…read morewhat would be best for me, but they didn't carry what I would need so they told me where to go for the best deal. What a valuable resource for those of you who live in the area! They know their stuff!

AVOID THIS PLACE LIKE THE PLAGUE. You are better off throwing your device into a brick wall than…read morebringing it here. I brought my $3,000 laptop in to have the fan replaced because a bearing had begun rubbing and making noise. I even got them the replacement part, I just needed them to install it. I was told it would take a week, which I understood. After 1 week they called me and said I could pick it up. I picked it up, and when I got home I turned it on. Upon turning it on I was met with BIOS error codes and the computer refusing to bypass them to "conserve the health of the hardware." I brought it back, and told them what was happening. They quoted me another week for diagnostics, which I agreed to. After a week they told me it was my battery and that it would need to be replaced. After ANOTHER week (3 weeks since initial drop off now), they called me again and said it was ready to pick up. I picked it up, brought it home, and it was still completely destroyed. More BIOS errors, the computer running extremely slow, and it turned off instantly if it became disconnected from the charger. I brought it back once more and was met with someone telling me "well you can still use it like a desktop, just always have it plugged in." After they took it again, quoted me another week, etc etc, they told me it was my CPU that was fried and that I could pick up my computer whenever, but that it wouldn't turn on. Keep in mind I initially dropped it off for a FAN replacement. After a strongly worded phone call, threats of a civil suit, and twisting their arm, they agreed to replace the parts THEY broke but that it would take a significant amount of time. 3 months after this call, I get my computer back and it works. Since then I have experienced nothing but issues with my computer. The fan has begun violently shaking the computer, keys are pressed in and will double type (or not type at all), and the AC charging adapter has become intermittent. I wouldn't trust these people to replace TV remote batteries. Take your business elsewhere.

Apple store in Santa Rosa. Immediate help, knowledgeable, patient, had excellent advice, new…read morephones in stock. Was a great experience for someone older and not tech savvy.

Someone finally, (after 10 minutes) approached me, and asked if I needed help. I'm old, maybe…read morethat's the problem, the last time I looked my money/credit works just like everyone else. Maybe it would be a good idea not to expect that everyone knows the inner workings of the Apple Store. I won't be back.

Yay, my computer is behaving like normal again! When I noticed it was crashing I called Scott. That…read morewas a good decision. He kept my laptop only a couple of days and all is well again. I'm not very techie but Scott was never condescending. He answered every question and we worked well together to troubleshoot. Recommend!

I would happily recommend Scott to anyone who has a need for a quality custom gaming build. I asked…read moreScott to help me put together a custom gaming computer and he walked me through the whole process from start to finish. He helped me pick all the right parts tailored to my specific needs, and it wasn't a laborious process. He helped make it pretty easy. He also managed to get my system put together for less than my budget, which I very much appreciated. All in all, a great experience.

Solid experience overall. I brought in an old TV that was quite large, and they recycled it for me…read moreat no charge, which I appreciated. The staff were also helpful when I was choosing a replacement. I have a bright living room, and they steered me toward a MiniLED model that suits the space. The main drawback is the PC parts selection, which is limited. If you're building or upgrading a computer, you'll probably want to look elsewhere. For TVs and general electronics, it's a dependable stop.

Best Buy used to be the "Best Buy" - no more and hasn't been for a while. They obviously have gone…read moredownhill and I can't wait for them to shutter down! Here's our recent transactions and interactions with this horrible location. I wanted to buy a new 70" TV for my living room and move my 65" into my garage because I got a pool table and made it into a cool place to hang out. The Samsung tv was on sale and I purchased it. My dad saw it was on sale and bought 1 two on a separate transaction. we picked both up and brought them home (1) to my house and 2nd to his house. I took it out the box and had it hung up and it was shattered. Had to bring it back and get another one. THEN - my dad's tv wasn't opened until super bowl and it's freaking cracked too. same thing ...immediately took it back and denied because it was over 30 days. so best buy won't help and samsung won't help. If you want to try to contact anyone ... GOODLUCK! It goes straight to India !!!! If we bought it at Costco...we wouldn't ever have this issue. I will never buy at Best Buy again. So now I have to use my Costco annual rewards check to buy a new TV because I will NEVER buy anything from Best Buy again!!!!!!!!!!!!!!!

I have known Pete now for several decades. When I have a computer problem, I turn to Pete--no one…read moreelse. He has upgraded, cleaned out viruses, wiped clean all of my computers as well as my families, including my parents and siblings. He helped save my brother, who runs his business on his computer, when his computer failed him. Pete was able to get it working and my brother as well. What I like about Pete is he is honest, trustworthy and fair. I won't go anywhere else but to Pete.

Over 16 + years of great dependable service. Peter,owner, even drops off repaired computer and…read moreshows you how it's working on his way into his place of business Kay

Had the pleasure of working with SR technologies, I sent an old desktop where I needed the data…read moreextracted and they had it ready in a few days. If you have old laptops laying around this is the best thing you can do for yourself! They will recycle after extracting your data!

On time Gave great budget options…read more Shared insights to what is needed and what is truly optional

I had a truly incredible experience working with Tejas. From the moment I reached out he was…read moreprompt in replies. Don't let the age of these young entrepreneurs fool you. The level of computer expertise and customer service was far superior to any other IT type service I have ever had. I had reached out for assistance fixing my son's computer in time for Christmas. I didn't even know what the problem was. Tejas was extremely quick with diagnostics and the price was so reasonable. I was informed of each step of the repair and given different options. Communications were clear, concise and I knew what was happening to my computer the entire time. The repair was done quickly and the return made me feel safe during Covid. Unfortunately a new issue popped up shortly after Christmas. Tejas made a house call to see what exactly was happening in our own environment. Again he made a quick diagnosis. He took the computer and the only thing I paid for were the parts. I am sure this was a new issue but he would not take any additional money. Again, had the computer back in a very short time. I forgot to add both times I was texting non-stop with tons of questions. He was very patient and professional in his replies and never seemed to busy to respond or make me feel like my questions were unreasonable. Such a fine young man and I am sure his business partner he was consulting with is too. I will definitely look to to Katalyst Builds and Repairs with any future issues, whether it be personal or for my business, and I suggest you do too. Thanks again!

Wow! this Kid Knows what he is doing! I was gifted a Mac Pc The Previous owner try to wipe it out…read morebut did it incorrectly and erased the whole operating system! I couldn't do nothing about it so I reached out to tejas and he responded very quickly, I told them my issue and we schedule a time for the next day took him about less than two hours to get my computer running now we have a brand new computer!! I would highly recommend Tejas! Hit Him Up!! He is very Honest & He was on Time!! I honestly didn't know What the envelope & ? Was. That was my issue with the Mac. Thank you again! He is our new It Guy!! 10

I went to the Rohnert Park Office Depot today to look at tech products. I was immediately greeted…read moreby a young salesperson named Michael, who was extremely knowledgeable and helpful. He answered all my questions in a straightforward way that made me feel like he really wanted to help me get the best quality product at the best price. Thank you so much, Michael!

Need to wedding print out last minute and I was having trouble figuring out how to size everything…read moreand print myself. They were so helpful in helping me print out everything. Amazing workers!