1. Computer Troubleshooters

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Garland, TX

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Computer Troubleshooters

5.0 (1 review)

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2 years ago

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People searched for IT Services & Computer Repair 1,361 times last month within 15 miles of this business.

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Metro by T-Mobile

Metro by T-Mobile

(4 reviews)

$

I went to this store today to change my plan to the $30 plan as I got a phone through the ACP…read moreprogram a month ago. At that time I had to enroll in their most expensive plan. I went to an agent who was currently not serving a customer and he told me that I had to be served by the agent who had helped me a month ago. He told me to wait FIVE MINTES because that agent was on the phone with another customer. Fifteen minutes later,the agent was still on the phone. I noticed another agent emptying trash. I asked him if he was available to help me. He said yes. But when I told him what I wanted, he ALSO told me that the only agent who could help me was the one who was STILL on the phone! I sat there another 15 minutes while both agents served several other people and MY agent was STILL on the phone! I kept loudly complaining about the excessive wait time, so finally one of the two agents that was NOT ON A PHONE CALL told me he could help me. He switched me over to the cheaper plan, as he COULD HAVE DONE 15 minutes earlier! My opinion is that when an agent finds out that you are not there to purchase a new plan or a new phone, they simply refuse to help you until they absolutely have no other recourse--the agent who sold you the plan is NOT available within a reasonable amount of time. And 30 MINUTES WAIT TIME when there are TWO available agents is NOT REASONABLE!

Move two lines from another company and a girl helped me in the whole process. She moved my…read morecontacts, pictures placed screen protectors, etc. Due I wanted something very specific requirements it was a kind of difficult and tedious transaction but she helped me and my wife for about 2 hours in a very patient way. I recommend this place. By the way, I am paying $80.00 for two lines, one of them unlimited 4GLTE with a hotspot. It is a deal!

Computer Troubleshooters - itservices - Updated October 2026

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