I have a HP laptop that turned off and I couldn't for the life of me get it to turn back on. My husband dropped it off here with Wally. Wally called me a little while later to tell me it was just a screw that came undone and had gotten stuck on a magnet. Sweet. Easy fix. Tells me it'll be $120. Come to find out, my husband had asked for an estimate BEFORE any work was done. Husband is easy going and said it was fine. I get home from work today and finally get a chance to use it. One of the screws is completely stripped and around the screw hole is scratched to h***. It was not like that when it was dropped off. Wally had told me over the phone that it was slow, I am aware. But it was NOT this slow when it stopped working. Also just found out that husband paid $125 when the receipt only says $120. Only makes sense that they only take cash when they want to burn someone. Will definitely not be back. read more