Fred is incredible, no doubt about it. There was a little confusion about what kind of keyboard I had on my well-worn 2015 HP Envy and we ultimately had to unhook the sub-woofer (sad face). But I have a new keyboard that works brilliantly and the static from the speakers is gone. So for B quality sound and $350, I've basically got a "new" laptop and it only took about 10 days. Fred was up-front about what he could and couldn't do and how much it would cost; he is a VERY solid fellow. I initially put 4 stars, but that would be a dick move and everybody needs higher ratings, so take that extra star to bring up your average. Free parking is worth it! read more

EXCELLENT professional attentive and very patient! They do outstanding and affordable work. I took in several computers and was extremely appreciative of the help and guidance. Fair pricing and I highly recommend them! read more

Like Ching T. noted: There is parking in the rear! Don't waste money or time trying to park on the street. I brought in my gateway computer to replace my huge HD screen which I broke, like an idiot, by carrying my computer (and therefore putting all the pressure of my thumb) on the corner of said screen during a drunken night. Kids, DON'T DRINK AND COMPUTE! It's never worth it! It took me long enough to actually take my computer in... and my poor boyfriend got sick enough of me using his laptop that he finally ended up paying for mine to get fixed! What a sweetheart! The service was prompt and they were able to give me an estimate over the phone which they pretty much managed to keep. Although I was charged a recycling fee which I had originally been told nothing of, I wasn't really upset about it because it was very minimal and I was really happy to hear they had recycled my old screen. Ultimately, between that fee and the tax they really only went over a few bucks from the estimate. In all I was charged $216.00 for parts, labor, tax and recycling fee. Which was better than the estimates I got everywhere else I called... including Gateway. I got my computer back after 4 days and its as good as new! And now I'm back to Yelping! read more

When I cracked my Macbook screen, I called several different places trying to get a quote on cost and how long it would take to repair. One place insisted my only option was the AppleStore, even though it would take probably more than a week for them to ship it to and from a service location. When I called Computer Palace, not only did they give me the lowest quote I'd heard, but they told me they could get it to me in a day--and they did! My Macbook works great now and I can't recommend Computer Palace as much as I wish I could. read more

GO SEE FRED! Honest estimate over the phone, when others just said "yeah... bring it in". Price was fair, they used factory parts and the repair was done quickly and efficiently. Even skeptical me was impressed. You can trust these guys! Kevin Wright read more

This place is awesome! I The battery/DC power jack went bad. Fry's and other places were going to charge me like $80 just to diagnose the problem and then about $200 for typical repairs with no guarantees. So almost $300 bucks. I almost just bought a new laptop, but then I discovered this place. The owner told me he knew the problem and would get the part for $45 and charge $80 for labor. I had the computer back working just great in 4 days. Totally worth it! $128 as opposed to a new laptop. read more

Attempted big rip-off. Came in with fried motherboard, the guy tried to steer me to purchase one of his sub-par towers at 1.5 times the quoted price to repair mine. Upon requesting repair, his quote was absurd, pretending a 3 yr old tower had no motherboards that would 'fit' anymore, they 'were all too large', so I'd need to pay an additional $90 for him to replace the tower cover with a larger one. Wow, total BS. Instead, I found an online guy who makes home repairs, he sent me a link to purchase the motherboard I selected (to retain the warranty -- and, no, it's not too 'large'), then he came and installed and tested. read more

Yes, totally a 5 star experience. What makes the business stellar, is the fact that they would rather make less money in the short term, in order to have a long term customer--not that common an attitude these days. I am very tech savvy when it comes to Apple products, but I needed to have Windows running on one of my computers since I have a new CNC machine with software that is Windows only, and I haven't touched a PC in 20 years. Fred solved my problem, after listening to what I needed. He showed me several desktop PC's which were well priced, but suggested I could just run Windows with Bootcamp, on the Mac Mini I had brought it for repair. That saved me several hundred dollars. I did my best to install Windows, but hit a snag. When I called Fred, he said to bring it in, and for a very modest fee, he put the Windows 7 Pro I had purchased onto my Mini. I wish I had just had him do this in the first place. This experience made me a loyal customer, and I have been telling friends about what a positive experience I had at Computer Palace. read more

I am knowledgeable about computers, but I had a hardware problem with a malfunctioning Windows PC that I couldn't figure out. These guys found a creative solution, and did the repair the same day, at a quite reasonable cost. They are very nice and helpful. From now on, I won't go anywhere else! Strongly recommend. read more

I dropped my Dell laptop while holding it with only three fingers.... (blame on myself...) I had to either buy a new laptop , which would cost me from $600~700 or have it fixed for around $200. (People told me to replace it by myself, but if you watch how to replace a new screen on youtube.. you would freak out.. the computer should be totally taken apart.. there is no way that i would be able to break it down and get it back together even if it would cost me about $100) I called many places and the korean owned notebookshop.com quote me about $250.. the other guy who fixes it told me that it would be better to buy a new laptop.. Why buy new one when everything is working well,? Computer palace quote me $205, ($145 part, $60 labor. very clear) and plus tax $217.. I picked it up today, I am very happy. They are quick and did a good job. read more

Did a great job! Very professional people. I was doubtful at first, but they've done everything smooth and fast. Thanks!

I really couldn't be more pleased with the services here. Simply needing for my laptop keyboard to be replaced, Fred first tried cleaning it in order to save me money, stating that if it still wasn't working, the $35 fee for cleaning would be put towards installing a new keyboard. Sure enough, when my keyboard started acting wonky again, I simply called and spoke to Fred. He ordered the keyboard, called me when it came in, and had the new keyboard installed while I ate lunch around the corner (45 min). Best of all, my total repair was simply the price of the keyboard ($49.00) as well as the orginal $35. This problem popped up almost a year before while I was still living in Portland. The price I was quoted at my local repair shop for the keyboard was double Computer Palace's - $109, so I opted to wait. My point is, not only do they repair your laptop quickly, they may also be quite a bit cheaper than other places. I will be getting a "tune up" for my beleaguered desktop this summer, once summer starts, and I don't' need it for school. Having just moved to LA, I am still struggling to find the best and most inexpensive shops for running various errands - I am so grateful to have found my computer repair shop! Thanks Fred. read more

They were very fast and nice with replies. Unfortunately they don't service monitors

Great customer service, and took care of the problem I had with my computer. Will go back for future computer needs.

Brought in a Dell PC laptop that had given me the blue screen of death with an unmountable boot volume. Although they couldn't fix the computer (the hard drive was too damaged - and honestly had given me nothing but trouble for the 4 years I'd had it) they managed to recover all of my data. Although the process took a few days, they stayed in touch with me and let me know what was happening every step of the way. They also gave me some cash for my old computer's spare parts - a nice bonus since I was just going to recycle it! Very recommended. read more

I am so glad I called computer palace for a replacement battery for my MacBook Pro 15 inch mid 2010. My battery was exploding and I hadn't backed up my computer in a year. Yikes- I know! The gentleman who answered the phone was so courteous and helpful. He had a battery at a great price (compared to the dozens of batteries I thoroughly reviewed on Amazon)! I went over there and he even threw in the special screwdrivers. He took some time to tell me the technique I needed to replace the battery safely. I went home and did it. Battery is on it's first cycle and turned on the computer with 66%. I will definitely recommend and return to computer palace! Thank you so much read more

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We have been using Computer Palace for all of our computer needs for more than 30 years. They are very knowledgeable. We always get good advice. Most importantly, we have always received excellent service at very reasonable prices. read more

I will not take my computer anywhere else after my experience at Computer Palace. On April 18, 2011, I dropped my laptop off there for service. It would not stay powered on, would get very hot, and kept saying to check the CPU fan. I dealt with the owner or manager Fred, who was very fair and said they would also run a diagnostic check and clean out any viruses, etc. That very same night I took a very bad spill down my stairs at home and snapped 5 ligaments in my right ankle. Subsequently, I was off from work on a Dr.'s note for SEVEN months. During that time, I was barely surviving on state disability pay, which created great hardship financially for me. I kept in touch w/Fred on and off for those 7 months, and told him I simply could not afford to pick up my laptop, even though the final cost to repair it was $120.00 to clean out the lint in my CPU fan and clean out any excess garbage. I was in dire straits financially. I had read my contract, which stated that after 3 weeks of not picking up an item, the daily storage fee was $5.00. I was greatly concerned about this, as I simply could not afford it. In January 2012 (almost 9 months later!), I was finally back on my feet, literally and financially, and stopped in to finally pick up my laptop. Fred STILL only charged me the original $120.00, and not a penny more. Now THAT's what I call customer service. Fred is a true gentleman, and it meant the world to me that he did not charge me ANY storage fees due to my hardship. Thank you Fred and Computer Palace! You have my business for life. read more

Super fast service, friendly staff and fair pricing. What's not to like? Free parking around back, location is super conveniently located. I'll be going back to them with my next computer problem. They re soldered my charge port that had been pushed in by accident read more

I purchased a laptop and a printer from Navid at Computer Palace. He was helpful and made this process very easy. The prices are good and the service is great.. I love my new laptop and printer. They are exactly what I wanted and needed. It is great when you can go somewhere where they can help you be up and running as soon as you have your equipment home. And, whom you know you can trust. I can't recommend them enough. Thank you Navid and Computer Palace! read more

When my computer crashed, I did as well. Through several recommendations all pointing to Computer Palace, I paid them a visit. They not only repaired my computer, it's now functioning better than ever. Navid and Fred are true professionals and artists at their craft. They're also the real deal and extremely reasonably priced. Extremely honest, and fair. Am grateful and thankful to them for the restoration as is my sanity. Highly recommend without reservation!!!! read more

Fred is AMAZING! He is honest, polite and extremely intelligent. I brought my iMac to them because they were the only repair shop open the morning I needed help. They restored my data, found my lost files and fixed the issue I was having. After about 3 weeks something else happened that made my computer start running extremely slow. I brought it back and Fred found and fixed the problem again for FREE. They are now the only place I will ever go if I have any issues. I find it hard to stay up on the ever changing technology and its nice to have someone I can trust that will stand behind the work they do and not charge you unnecessarily. TAKE YOUR iMac TO FRED AT COMPUTER PALACE --- HE IS THE BEST!!! read more

Outstanding Service! I definitely recommend them. My MacBook Air's screen was badly damaged. My daughter messaged multiple local computer repair shops about replacing it. The owner of Computer Palace, Navid, responded within minutes. Best cost of any quote received! Turn around time, same day, in under 2 1/2 hours! If you are looking for expert, efficient, quick and reliable service at a fair price, the team at Computer Palace delivers! read more

My experience was terrible. Took iMac to them in 10/2019 for general tune up. Was told they also installed a new better fan. Turns out fan very noisy but since using at home, didn't worry. However now that using a lot of ZOOM, people are complaining about the noice. Took back early 10/2020 - less than a year since last visit. Was told it was a software issue, corrected, and was charged $90.00. Took home. Quiet for about 2 days then the noise came back. I'm in my 80s, disabled. Don't have time to run back and forth to that shop to see if they can fix it. Taking elsewhere. Beware. read more

Great alternative to Geek Squad!!! Took my desktop in to add memory. Purchase and installation took five minutes. Computer runs great and price was reasonable (parts did not charge labor). Highly recommend!!! read more

Fred, Thank you SO MUCH for taking such good care of my mac. It runs like new! Every experience I have had with them has been smooth and out of their way accommodating. These guys know their stuff and they actually allow you to keep your arms and legs -- they are more than fair in their pricing!! read more

Took a laptop in for repair in late March / early April in the thick of COVID. They were quickly able to figure out the issue. The price was fair and we had the laptop back in perfect running condition in half the time we were originally told when we brought it in. We were very pleased and would definitely return in the future! read more

My good working horse was down due to the broken fan. I was very pleased with the great service provided by the Computer Palace staff. They are very honest and went out of their way to order a part for me, all for free. I also got a speed service, making my life much easier. I recommend their service and will use them again. read more

My family has been going to the computer palace for over 15 years. It's the only place where I completely trust everyone to keep my personal data safe and secure, transfer all of my data from one computer to the next, give me a fair price, help me find the best deals on new computers, and also fix any issues with older computers. I can't say this enough: Navid's service is the best. read more

WOW! My first experience with Computer Palace was all PLUS column. Navid and Fred worked quickly to get my MacBook Pro battery ordered and installed. Then when I added another task -- to replace a speaker, they came through with the replacement part and installation -- same day. They finished the two installs before the estimated pick-up time. Even returned the faulty parts to me so I could see exactly what the issues were. Very friendly, insightful, budget-conscious, and sensitive to my schedule. I know where I am going next time my laptop acts up. Thanks much, Navid and Fred! You guys are rock stars. read more

So easy to work with! Great pricing, rapid service, nice staff! So lucky I found them. Now they're going to do my IT stuff also!

Listen up computer punters. These people are REAL deal. My DVD/CD was not working on my laptop. Fred looked at, took a screw out and did it in 15 mins. No hassle, no fuss...just honest people. Fred is the best!!!! read more

I have been a repeat customer of Computer Palace for about 10 years, going back to when they had a store on Wilshire. There are many computer sales and repair stores in Los Angeles, but I always come back to Computer Palace! Fred and the rest of the staff are knowledgeable and always up to date on the latest computer tech. The prices are always lower than I expect, and the work is always done quickly--usually in a day! In fact, I'm writing this review on the new keyboard they just installed on my ASUS! So, there you have it ... Computer Palace has always done right by me. Whether it is a new or used machine I wish to purchase, or, like today, have a new part or software installed, I know where I can get the best deal and have the job done correctly! Thank you, Fred, and everyone there! read more

If you are looking for affordable, knowledgeable, and HONEST computer technicians, look no further than Computer Palace. Several months ago, I had some problems with my computer and I took it to a repair shop in Santa Monica. After they tried charging me $545 (!!!!) for a simple repair, I decided to take my computer to Computer Palace for a second opinion. They gave me a quote that was substantially less than the Santa Monica repair shop and explained to me exactly what was wrong with my computer. They did NOT try charging me for excessive repair work that I did not need. My computer works fine now and I have returned to Computer Palace to buy a few things (mouse pad, cable, etc.). They are always helpful and courteous. I will definitely be giving this place my business in the future. P.S. They have plenty of free parking in the back. read more

Horrible, horrible experience. On the advice of a friend, we took two laptops and an iPad there on July 3rd. They all needed new screens and mine also needed hinges. We took two other tablets, but they told us they couldn't fix those. They told me two weeks because of the holiday/ When I called them on July 20th, the lady put me on hold and came back to tell me they will be finished that day. Ummm... right. I knew that meant "we forgot all about you after you left a $200 deposit and we're going to rush through it now." I told her to take their time and I would be there on Wednesday (two days). But they obviously rushed it anyway. The iPad looked good for about three days and then the screen broke in the exact same spot. My computer seemed to open properly, but when I turned it on - I still had only ¾ of a screen... exactly as it was when I gave it to them. And, less than two months later, the new hinges are broken WORSE than when I took it in to them. In fact, my screen now hangs there and I need a monitor. My son's screen was fixed correctly (AMAZING, I know), but his battery, which was perfectly fine when we took it there and is not user serviceable, was complete junk and he needs to keep it plugged in ALL the time. Moreover, there was suddenly a new problem which caused his computer to take over 30 minutes to start up every time and we had to reinstall the OS. Making matters worse is that we drove over 100 miles (twice) to go there because my friend recommended them so highly. What a horrible waste of over $400. Never again. read more

This place is absolutely sucks as well as their service!!! Wth happened to a nice customer service? When I came in there, there were neither greeting nor smile at all. Plus they got an attitude. They don't say that diagnostic is 45 bucks. I had to figure it out myself. After a few minutes of thinking, I just came back to that place to get my laptop back. You know why? An answer is simple...because of their horrible and poor customer service. Maybe they had a bad day. I don't know, but it isn't a reason to be with people like that. Anyway, I just wanna say there are so many other good places to fix your computer. These people need to work on their socializing skills. I was really disappointed :( read more

When I took my MacBook pro to the Mac store for repair they told me that my computer was "vintage" & that I might as well get a WHOLE NEW MAC because the hard drive had to be replaced. This would end up costing about $800 ... Hearing this convinced me to find a second opinion, luckily I found the Computer Palace... My Mac book ended up needing a new video chip, costing about $130. I would recommend this place to everyone, especially Mac users who aren't ready to shell out the dough for repairs. read more

I ran across the website for this place which says it buys old computers. I was really only interested in taking them to goodwill, but I figured why not get some money for them? I wasn't expecting much, I mainly wanted to get the hard drives erased. So I called them on the phone and told them EXACTLY what I had. I was told they would buy my equipment AND erase my hard drives, so I made a special trip out there. When I got there the guy was an unfriendly jerk. Unlike what I was told on the phone, he didn't want to buy anything. When I asked about erasing the hard drives so I could recycle them, he told me to take them home, remove the hard drives and smash them with a hammer. I could have done that myself without making a trip out there to have a really rude guy tell me that. Don't believe anything these people tell you over the phone. read more

Okay this is my story: I broke my compacq screen and I look at the yelps rating and heading to the computer palace. The guy who took my order then called me up and give me the price is around $300 (labor include) When i picked it up that day, is a lady who help me and charge me $255 and didnt discover the less payment and i went home happily. After a month, I used skype again, and I discovered that the build in web cam and mic is not working. then, I bring back to see is it the hardware part goes wrong. at that time he told me that we had charged you less. then, I said ok. then he said nothing and get inside to argue with a lady. after that he said we will check that up. I leave my PC there. I give a 4 stars for their fast service, they called me up couples hour later and told me is the software problem. and they charge $60. He asked me if i want to fix that I said well okay. Today, half hour ago, I picked up my computer, the guy (Fred) help me to get back the computer again. Then, he said $60 plus the uncharged part $50 for last time. I was so surprising that he didnt tell me before that, may be I am to stupid to understand what a "business man" would do, i just arguing that is the the lady's fault. and the guy just said you think you dont need to pay with that. and If i want he can take away the software but i still need to pay the $50 If he told me clearly that I will charge you $50+60=$110 I would rather buy a really good cam from best buy or any other place or if i choose to fix it I will pay it. anyhow, I will blame on the misunderstanding. But i wont bring my PC to fix it again. As doing business, i think you need to provide really clear and good information and communication with the customer, and also.....if I dont bring my computer back we both parties wont even discovered that the lady charged me less. The guy, Fred, who help me dont even think deep in that if i dont bring the stuff back they will loss the one more time business again . Now, he spoiled the relationship with a customer and I definitely wont recommended to any of my friend. For yelpers, do think about it before you go. The changing for my screen is not actually prefect,but acceptable. But the cam and mic, I would say, they just adding a new software to make the cam works and not really what I expected but it works. if you just request to work that okay. But I would rather reinstall my window and driver to make it works and not spending my time and arguing with the shop. read more

This was my second time working with them, .. I dealt directly with the owner, .. like last time, he took his time to explain to me what the repair was going to be involved with, .. I love it when I'm not rushed, and when things are explained to me step by step. He is very patient. I appreciate all the time it took him to explain to me. I highly recommend them. read more