Computer Medics of Eagle River

1.0 (1 review)

IT Services & Computer Repair

Open • 6:00 am - 5:30 AM (Next day)

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Data recovery

Device support or repair

Mobile phone body repair

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Mobile phone support

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Victoria S.

Elite 8

123

18 years ago

I found this company through the yellow pages online. Upon answering, I briefly explained my computer concern and asked if there was someone available to discuss the problem with me. He simply answered, "Yes." Ummm, ok... and that would be... ? He sounded impatient when he said he was the one to speak to. I told him that my husband's laptop had been smashed, but only lightly. Could it be repaired? We made plans for him to come see it that very day. It was my husband's day off, so that worked out perfectly, as I don't feel comfortable having a strange man over with no one else home. He told us he'd be over just after lunch, around 1:30. My husband and I raced home from our errands, only to receive a call at 1:20. The man said he was running late, and would call us shortly, when he was on his way. We decided to postpone our other errands for a bit to wait for him. He never called, never showed up. He left a message two days later, explaining that he had been involved in a work emergency, and wanted to reschedule. I called back, but got the voice mail. I told him I was a bit frustrated that he'd wasted my husband's only day off, but if he could call me, we could reschedule for my husband's next day off. That was about 3 weeks ago. He hasn't called since. This sounds like an unprofessional, one man show. He lacks customer service skills, and common courtesy. Skip this "company." read more

Business owner information

Kendall B.

Under new Ownership, the company is not the same as being reflected…

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More info about Computer Medics of Eagle River

Eagle River, AK 99577
Directions
(907) 694-0371
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Does Computer Medics of Eagle River take credit cards?

Yes, Computer Medics of Eagle River takes credit cards.

From the Business

Specialties

We specialize in computer repair. At your home or office. We come to you and perform the repairs on site. If there are any difficult issues that run a computer medic over 2 hrs, he will offer to take the computer back to the shop and finish repairs, then return your PC back to you. We perform computer cleans ups, virus removal, spyware removal, data recovery, setup networks(wired or wireless), fix printers, educate, advise on computer purchases, install software, troubleshoot any problem! And if we cant fix it , the call is free.

History

Established in 1999.

The business was founded by John Francis, who also is the founder of Computer Medics of America, a franchise that is now in the top 500 for franchises in the Nation. With over 80 locations nationwide and one international, Computer Medics is stronger now more than ever. Providing reliable computer repair services to people everywhere. Just recently the Eagle River Franchise was purchased by Kendall Beckwith with ownership taking effect in March 1, 2011. Kendall is a young and bright new owner. Hoping to serve a community which he grew up knowing.

Meet the Business Owner: Kendall B.

As any appropriate introduction goes, my name is Kendall Beckwith and I am from Eagle River, Alaska. I have just purchased the Eagle River, Alaska Computer Medics Franchise. I have watched Computer Medics of America grow up from the very first franchise to now 86 Franchises nationwide, including one in South Africa. The growth is just amazing. Over time Ive observed the expertise of skills dealing with business management, computer repair, and customer service. I have recently been going through my training in Alaska with the founder/president, John Francis, of the company. John continues to manage a branch in Wasilla/Palmer area of Alaska as well as managing the sale of franchises, yearly owner conferences and training for all new franchise owners. I have 5 years of experience in telecommunications field tech support. From this experience I have learned how to repair phone, internet, and cable problems for residential and small business owners.

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Alaska Computer Guy

(6 reviews)

Thanks to the Yelpers who contributed their reviews for this guy, because otherwise, I may not have…read moreknown he existed! Glen was great! When our (only 2 year old) computer decided to slip into a coma during an update process, we called the Alaska Computer Guy. (This was after an attempt with a visit to Pyramid computer service only to find out the hours posted are not the hours followed. Not a good way to run a business.) An appointment was set up with Glen, (the Alaska Computer Guy) to drop off the computer and the computer was fixed and done the following day. Sweet! We were charged $100 bucks, which at first was a gasp, but the experience was so worth it. Thanks Glen! This guy knows what to do, and takes care of the customer.

Great service and price! Fast service and confident. Will go back again. I support the local…read moreshops as much as possible. ACG is worth your time and will do a great job!

Tri Digital

(1 review)

I found out a few weeks later that my computer still had some viruses and malware, I took it to…read moreanother shop who cleaned it up more, or again. Kind of upset that I chose Tri Digital to begin with.

Visual Media Studios

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Visual Media Studios is a one stop shop for creative content, marketing and local web design. The…read moreowner/operator has over twenty years in the professional graphic arts field. Most businesses use VMS for web graphics then request posters, brochures and book covers. Robroy has a strong interest in cryptozoology and has created a multitude of Bigfoot, Loch Ness and alien representations from forensic descriptions. Some of his artwork can be viewed on Art Bell's Coast to Coast web site and on display at the Pacific Northwest's Sasquatch exhibit.

Lewis & Lewis Computer Store

(1 review)

So I called a bunch of copies repair places around town this is the only place that I actually took…read morethe time to listen to my problem with a copier that was not a Xerox. After being on the phone with them describing to what was going on they didn't charge me a dime they actually saved me money and for that I'm gonna give them five stars because I really appreciate it when someone that does that for me I want to give them 10 stars thank you Christopher from Christopher at global communications :)

From the owner: Lewis and Lewis is an Alaskan owned and operated business since 1983. We started out as a survey…read moreequipment company and eventually offered HP's very first inkjet. From there we have grown into a complete business solutions provider. We have always been known as the local "Printer Store," but we have transformed into so much more. Yes, we still stock and service Hewlett Packard, Xerox, and Lexmark printers, but we now specialize in today's business IT related products such as computers, servers, tablet PC's, copiers, and scanners. We offer furniture, office supplies, safety equipment, janitorial equipment, and break room supplies. To extend even further; we can offer software such as Antivirus, Office, AutoCAD, and many more. We also provide IT managed services for small businesses that need an IT staff without the IT staff budget. For companies that need wide format printing capabilities, Lewis and Lewis now stocks most HP DesignJets in in our warehouse, as well as offer the HP PageW

Eagle River Electronics

(2 reviews)

Went in for a battery on my iPhone thinking it was the problem. Spoke with a younger guy and he…read morechecked out and found out after testing it was charging cable problem. Bought a new one from him and now it's charging. Saved me over $ 100 bucks. Great service. He does have a shop dog so if you're allergic be warned he has signs up.

Eagle River electronics is an awesome place to go to get your electronics fixed. He is fast,…read morethorough, charges a great low price for the work he does. He is a man of his integrity. As a business man, he has given me credits for work he has done if he keeps any item over 24hours from when he says it will be done. Unless it is special ordering parts, he usually has it back to me in 24 hours. Recently, I asked for advice on a data recovery project and he spent 10 minutes to thoroughly answer my questions and didn't charge me anything so I am writing him a review positively because he saved me tons of hours going down a rabbit hole trying to fix a data recovery problem that would have been impossible without his advice.

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Kelly K.

15 years ago

Computer Medics of Eagle River is amazing! I consider myself to be quite computer literate. I have built computers, scripted programs and websites, and have my share of experiences with full system failures. I assumed local computer repair businesses were intended for the one-finger-at-a-time-typists of the world and before last week would have never imagined myself needing computer service help. I run my own photography studio and photograph everything from weddings to newborns. Since each moment I capture cannot be recreated identically, I am in the habit of backing up everything, twice. When my business laptop blue screened while updating my phone last week, I lost everything. Not only did I lose everything on my laptop, but since it was in the process of updating my business phone, I lost everything on my phone as well. I spent all day and night attempting recoveries and repairs. When it came down to it, I could have tried to wipe the drive and reinstall everything fresh, but I was feeling unsure that I had EVERYTHING backed up and decided to let a professional attempt it. I picked up my laptop this morning from Kendall Beckwith of Computer Medics of Eagle River. Everything is back as it should be and I didn't have to go through the hassle of reinstalling every program and copying everything back. I am back to work and so relieved. The final diagnosis was a hard drive failure and I am lucky to have anything from the drive at all, let alone everything. Thank you so much, Kendall. I cannot even begin to fully express my gratitude. You guys rock! Kelly Kohler Owner and Principal Photographer, Kohler Photography read more

Joanne D.

15 years ago

I found this company on a flyer in downtown eagle river, I had no idea another computer repair company was in eagle river. I had just used Tri-Digital before. I called this company up because a laptop I took to the other company was still acting goofy. It was the Saturday before 4th of july weekend. I asked if they were going to be open this weekend and if I could swing by and drop off my laptop. They told me they would be open and were a mobile repair company which means they make house calls only. Which is GREAT! Because I didnt want to unhook all my cables from my laptop and drag it anywhere(its on its last leg as is). So I set up an appointment for Sunday. Sunday came and the tech showed up early, which was fine, sat down and cleaned up my computer, found some viruses and he said malware that the other guys didnt get! I was very surprised! He was able to remove them all with no problem and installed some programs to help keep my computer clean. Then they gave me a 30 day warranty card so if I have any more problems, i can call and get them to check it out for free! Very impressed with the company and had to hop on and right a review! If you need Computer repair in eagle River, try these guys! Very happy! The Tech said they were open everyday of the week and every week of the year, I cant imagine that but he said its true! Another bonus of this company! read more

Carrig H.

14 years ago

Our clinic is like any other business these days... all computers! I called Computer Medics of ER and I was greeted with professional pose, clarity and promptness. Kendall arrived right on time with a friendly smile, and with compassion and patience with our dilemma. I'm not computers at all, and he didn't give me a condescending eye with anything I had to say. He fixed the network problem and then cleaned up all 6 computers with ease. Other than the very reasonable service charge I was most impressed with the way Kendall re-checked all his work, twice... In short, I highly recommend Computer Medics. read more

Elizabeth D.

15 years ago

I found Computer Medics to be extremely helpful when my computer popped up a "blue screen" one day. Not only did the Computer Medic, Kendall, come and check out my laptop out but he came out on the same day and fixed my problem within an hour. You really can't beat service like that and on top of it I'm covered for 30 days with a warranty in case the problem happens again he'll help me out free of charge! I've already referred friends and family. read more

Kendall B.

15 years ago

This is perhaps the only 24/7 computer repair company in eagle River, It is blowing away the competition. It performs repairs on PCS and MAC's so When my Mac died on me, I brought it in to these guys and they had it repaired in just under 2 hours! I couldnt believe how quick and efficient they were! Ill be using them again for sure! read more

Michelle S.

15 years ago

The only 24 hour 7 days a week computer repair company in Eagle River and possibly in Alaska. I was impressed how quickly they were able to return my computer and offered discounts on top of that! I really couldn't appreciate the assistance and professionalism more. Highly recommended! read more

Jesse K.

15 years ago

Computer Medics has fixed my computer with the up most professionalism. The company is very prompt and knowledgeable about hardware and software. i would recommend this company to anyone having computer problems of any kind. They can fix it! :D read more