If you own a Mac, do not... I repeat DO NOT take it to computer geeks for repair. The in house tech (Reginald) doesn't know anything about them, but failed to disclose that info or recuse himself when I took my MacBook Pro in to have the hard drive replaced. I only figured it out after he returned my Mac with OS X 10.5 on it!!! Instead of returning it with what I had- MAVERICKS, he gave me an operating system from 7 years ago?!?! When I asked him about mavericks, he said he hadn't heard about that? C'mon red flags... Anyway, it actually got worse! Not only did he return my MacBook with NONE of my software, but after charging me 50$ for data recovery, I only had a folder with files from my desktop.. Hardly useful. I couldn't even open iTunes because it required the latest QuickTime, which I also didn't have any longer...
To make matters worse, my MacBook shut down a few minutes after initial start up! Trying to be sure it wasn't a dead battery, I promptly plugged in the power cord and it came on. I went on trying to restore the thousands of dollars lost in files and software, but that was short lived. The next day, my laptop wouldn't even come on! Urg... I head right back to computer geeks! The lady working that day said that Reginald was out of town and asked if I could wait till Monday. Of course this was most unfortunate because I had already waited two weeks, but I had no choice. Reginald called me on Monday to say he thought it was an is sure with the 'power ribbon' and would call me back. I waited three days and he finally called me back to say 'the computer is not coming on'?!?!? HELLO, I already knew that! Anyway, he took two more days and called me back to say he had spoken to the owner and that they didn't want to fix the Mac but would refund me the 129.00 for the hard drive... Mind you I had also paid over 200.00 in labor from the inept, but at this point I just wanted the nightmare to end. I quickly headed over to the store with my receipt, but when it was time to give me my refund, Reginald realized that I had paid in cash and now said 'this changes everything'... Urg! Again, more incompetence! I asked to speak to the owner but he wasn't there, so I asked that he call me... It never happened. The next day.. Yes another day, the owner showed up and wrote a check for 130.00....
Please do NOT take ur Mac to computer geeks! I took mine in and ended up with 200.00 less in my pocket and a completely worthless machine. Reginald destroyed my MacBook Pro! I'm filing a report with the BBB and I will do everything in my power to warn as many people as possible! read more