Where do I begin? Well I have near 20 years experience working in the independent field tech support arena. And throughout those years there were quite a few times when I did work on customer computers that were bought from Compudyne (ie now Integris IT). So at the time this company was one of the so-called big computer business fish in town. And, I even recall the many complaints from my residential and commercial customers about this company too. But even though this company's tech screw-ups got be a paycheck and happy customers as a result, it still irritated the living $#!T out of me that this company could build and sell junk at high prices and screw people over for it afterwards. Heck, I even recall my commercial customers stating their tech support was terrible too and that they wished they never got into business with them either. Many stated that they felt trapped in business contracts with them too and that they were afraid to get out of them fearing that they would be financially held accountable for doing so. How sad!!! So recently, Compudyne changed its name to Integris IT. They are still in Duluth, MN and the Twin Cities areas. However despite their name change, their foul business practices have not at all. In fact as I stated above as being a field support tech, I too not long ago did some work for them at a remote out of town site. And being in my mindset at the time, I believed that perhaps they got better business-wise and were more fair with people. Unfortunately I found out the hard way that they are not. Their phone tech support rep kept asking me to make changes with the new network equipment I was installing for them on site. Then they stated to having problems trying to remote into them. Well low and behold, while I was on site, the place was closing for the day and this job was not finished and he wanted the site staff to stay longer so I could finish the job and it could be done. Well the site staff were not happy about that at all. They were never told it would take so long and, the install start time was literally scheduled for 4 hours just before they closed for the day. This in my opinion was horrible planning and was not fair at all for the customer who is paying them for the service. This also irritated me. Plus, the worst part of this work order was the fact their tech support kept arguing with me and blaming me for the tasks they were asking me to do. And their was even a moment during this fiasco where I had to offer a solution to resolve this tech's remote access issues. But sadly being the type of rude person this tech was, he still treated me like dirt. So all-in-all of my rant here. I can clearly state I will never work for "Compudyne" dba "Integris IT" again. They are extremely unprofessional and they are not approachable. And I have reason to believe they may be defrauding people too. And they do after all, have several complaints on the Better Business (Beauro) "BBB" and other Internet review sites. So as a caring field support tech, my advise is to check them out before signing the dotted line. In fact, stay away from them and go with a more reputable and professional company. read more

If I could give Compudyne 0 stars I would. Our office has been using Compudyne for a few years and I don't know how they are still in business. I sat in a meeting with them that they called because our office had too many tech calls and we were not profitable for them. We turned the tables and indicated that their crappy system caused our office to go down quite frequently and they gave us a number of empty promises. Since then they have not asked for another meeting. They have quite a bit of turn over in their techs because they get paid crap therefore no one knows what's going on with our computer system. They take a Trial an error approach to fixing tech problems because they don't have a basic understanding of how their system works. Instead of calling them, get a couple of hamsters and a wheel because that would provide your office more stability then Compudyne. read more

If I could rank Compudyne with 0 stars I would. They are about the most incompetent IT firm I've ever worked with. They took over our servers and switched us to citrix thin clients less than a year ago with relatively basic promises such as our USB devices working off of the server (we're talking about small USB data drives and a dictation machine not complex mechanics). We have run into a series of problems from basic USB tools not working to regular and basic server crashes. They typically blame non-compliant printers, Firefox and pretty much anything and everything else for our problems; except for their own incompetence. I've actually taken over some of the office software we used and configured it to work with our systems because their attempts to fix them are pathetic. If I were the director of my firm, I would strongly lean towards filing a suit for detrimental reliance or failure to fulfill the duties of their contract. read more

This company's hiring practices and service are very unprofessional and questionable. I have had several bad experiences with them as a customer. I once tried to get a job here and instead of just saying they were looking for a different kind of candidate they stated that they decided not not to hire the position at all due to changing the way their business and model for the region would be. Two weeks later they reposted the position. When I inquired them and applied again they stated I was unprofessional and bold for calling them out on it. I would stay away from Compudyne. Very unprofessional. read more

Compudyne is AWESOME! They are very focused on customer service and fix my problems right away, whether they be large or small. Even if I call them with minor computer issues, they never act put out and always deliver exceptional service with a smile. Thank you Compudyne!!! read more